DICK'S Sporting Goods Reviews

Name: DICK'S Sporting Goods
Rating: 1.95

2.0 Rating 284 Reviews

22 %

of reviewers recommend DICK'S Sporting Goods

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Metrics

2.0

Based on 284 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 59%
Accurate And Undamaged Orders	Greater than 64%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	1.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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DICK'S Sporting Goods 1 star review on 5th May 2025

Amandine Sawadogo

DICK'S Sporting Goods 1 star review on 31st January 2025

Anonymous

DICK'S Sporting Goods 5 star review on 12th January 2025

Crystal

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I recently bought a pair of Brooks Divide shoes. They were not the Brooks quality that I have purchased in the past. I returned them and was charged a fee. I paid the difference and purchased the Brooks Adrenaline Ghost ($130.00). They are not the quality of the older Brooks Shoes. I am sorry to say I will not return to Dicks. I feel they are selling low quality products.”

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Posted 3 months ago

“I bought a helmet on march 2025. The helmet was made in 2020.”

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Posted 3 months ago

“I would give this a zero stars if I could. I have nothing but issues anytime I order something. I ordered cleats yesterday for my son who needs them today since his ripped. They were quick to take the money out of my account but say they don't have an order for me. I have had to many issues with this company and will not shop here again.”

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Posted 3 months ago

“Their “rewards” program is a joke! Spent $1500 on a purchase and received $10 rewards! Could have saved money at my local golf club!”

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Posted 3 months ago

“Order a Penn State wrestling shirt that came with nothing printed on it. After calling them I soon found out that fixing this mistake was 100% on me. I had to return the shirt through FedEx or drive one hour to a Dick’s Sporting Goods store before they would send me the product that I ordered. I agreed to return the shirt, but I wanted a new one sent immediately they refused to do so. I am done shopping at Dicks sporting goods. They were so worried about not getting their $50 shirt back that they lost a customer for life.”

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Posted 4 months ago

“I went to return a pair of tennis shoes and they would not take them because I had worn them a couple of times. And this is why I shop at REI from now on.!!!”

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Posted 4 months ago

“I received a pair of Hoka's for Christmas tgat were purchased at Dicks. The foam started tearing away from the bottom of the shoe and they won't exchange them. I only walk in these shoes. They are still like brand new and they won't exchange them. I won't ever purchase shoes from Dicks again. $150 shoes should not be doing this.”

Helpful Report

Posted 4 months ago

“I place an order for Football Cleats & gloves. My order was canceled for no reason but I was charged. Spent an hour on the phone to be told I have to reorder and wait for a refund. If I could give a negative star I would. Looking for these items elsewhere!!”

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Posted 5 months ago

“I order merchandise on January 11 2025 it is Feb 10 2025 and still hasn’t been shipped!! Will not purchase anything else again online.”

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Posted 5 months ago

“I order two stealth 2 hybrids online for my birthday. I received the first one perfectly. The second that I received was the wrong club, the wrong head cover, and the head of the club had a chip on it. Customer service claimed that the store I was returning it to had 5 in stock to exchange it with. The store had zero in stock and none in the system anywhere. I received a gift card for the value of the item. This will be the absolute last online order with Dicks. The was no care given with the club I received wrong. Very obvious things that were overlooked when this club was sent. Stealth 2 club with a sim 2 head cover. The club was supposed to be a 3 and was a 4, and the chip on the head of the club. Whoever packaged this item had no regard for what the customer was receiving. Multiple obvious things that were wrong. I did not expect such poor service from Dicks. This encounter has completely changed my mind of Dicks as a whole.”

Helpful Report

Posted 6 months ago

“I bought a pair of Nike shoes online. They arrived with a damaged package and they were dirty, for sure they were previously sold. The customer service only tried to give me a kind of refund to keep the shoes before 10% then 20 and at end 25%. But they were a gift so I did not accept the refund. I will never buy from them again. Too much arrogance and no respect. Now I have to send them back and wait for a refund that probably will not arrive before I open a claim with Paypal.”

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Posted 6 months ago

“I just made a purchase at Dick‘s in East Cobb, Georgia. Not one employee engaged by looking at me. They acted like it was a pain to help a customer. I will certainly be buying my shoes elsewhere in the future.”

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Posted 6 months ago

“I came to Dick's to get 2 Stanley's,I buied the Stanley's and then returned them because I didn't like the color or height of them.When I tried return them I only got 23.36 When I got the Stanley's they were 81.81 and I tried to say they was 81.81 they said no they was not and gave me a gift card and pushed me out the store so I will not be shopping at Dicks sporting goods till things change and you should do the same.”

Helpful Report

Posted 6 months ago

“I have ordered the same item twice and it has got cancelled both times for apparently being “out of stock” when even after the orders where placed I still checked the listing and it still showed in stock before they cancelled it and the first time it was canceled I never even got a email or notification at all saying it was canceled I just happened to go in the app to my orders to check when the delivery date was and seen that it had been canceled if the item is not available then don’t put it on the app available to be ordered when it’s really not or just at least not let people check out with it in their cart so that they don’t have $50 twice just floating out in the middle of nowhere for two weeks waiting for it back it’s honestly dumb, I ordered the second time hoping maybe I would get it this time but no I was wrong. Customer service gets absolutely nothing accomplished so don’t even waste you time, money or patience if you can’t buy it in store then find it somewhere else even you have to pay $20 more for it you’ll be better off not ordering from them.”

Helpful Report

Posted 6 months ago

“I got a pair of shoes for Christmas they ended up being the wrong size not a problem. We called and they told us all we had to do was take them into the store with the order number and we would be able to exchange them again not a problem. I took the shoes in to exchange them I was told to go over to the shoe section get the size I needed and bring it back over, I went over to the shoe section and got told they didn’t have the right size I needed okay again not a problem because they said that if they didn’t have the right size that they would order them online. I went back over and we did the return and they gave me a gift card and got told if it was more than what was on the gift card that they would compensate the rest. I went over and did the online purchase and was told that I had to pay almost 50 dollars which I did because I have been wanting these shoes. What I don’t understand why I had to pay an extra 50 dollars when I was told if it was more than the gift card was I would be compensated for it!!”

Helpful Report

Posted 6 months ago

“They sell online and provide estimated delivery dates that they blow right past with excuse after excuse just telling you to wait or call back when you haven't received. They claim they can't do anything to help. Poor customer service, useless chat, useless hotline and don't bother going to a lead who is more inept than the representative.”

Helpful Report

Posted 6 months ago

“Ordered a treadmill online. Tried to cancel the order the next day even tho it hadn't even been started. Couldn't cancel the order(went to my local dicks and they had it in stock even tho it said it didnt). Told me I could return when it arrived schedule a pick up at no charge. Called to have it scheduled and tell me I will be charged whatever their shipping company charges to pick it up but they don't know the charge. Need to train their customer service chat and phone employees better.”

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Posted 6 months ago

“The worker Bricey, in the shoe department was terrible. When I was trying on a Nike shoe, he comes up to me very nicely and says "ma'am, are you sure this shoe is wide enough." My husband then looks up at him and asked what he meant by that. He then replied "usually plus size people should size up in shoes." I was absolutely taken aback. I then went up to a cashier and asked who the young black man was in the shoe department, he proceeded to tell me his name was Bricey... I will absolutely NEVER be coming back here!!!”

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Posted 6 months ago

“Promise delivery date with extra charges, always failed! Never come on time with those extra charges with the promise time or date. Dicks South Plainfield NJ.”

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Posted 6 months ago

“Terrible return policy. Got a gift with tags, no receipt a few days ago. Got 25% of the value stated on the tags. Horrendous”

Helpful Report

Posted 6 months ago

DICK'S Sporting Goods is rated 2.0 based on 284 reviews