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DICK'S Sporting Goods Reviews

1.8 Rating 166 Reviews

17 %

of reviewers recommend DICK'S Sporting Goods

Company Reviews

1.8

Based on 166 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 41%
Accurate And Undamaged Orders	Greater than 60%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	1.6 out of 5
Returns & Refunds
Returns Process	Could Be Better

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DICK'S Sporting Goods 1 star review on 27th October 2022

DICK'S Sporting Goods 1 star review on 19th September 2022

DICK'S Sporting Goods 1 star review on 19th September 2022

DICK'S Sporting Goods 1 star review on 13th February 2022

DICK'S Sporting Goods 1 star review on 13th February 2022

DICK'S Sporting Goods 1 star review on 13th February 2022

DICK'S Sporting Goods 2 star review on 28th August 2021

12

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“WARMING DO NOT GO TO THIS STORE IN GREENVILLE NC, MANAGER MAX AND ALL STAFF NEED TO LEARN HOW TO GIVE CUSTOMERS SERVICES I WENT INTO THE STORE TO RETURN SOME GOLF BALLS, GOT TO THE FRONT YOUNG GIRL ASK WHAT DID I WANT? SAID HERE TO RETURN SOME GOLF BALLS THAT WERE SENT TO ME WRONG SHOW HER THE ORDER NUMBER, SHE CALL SOMEONE ELSE A BOY, ASK 5 TIMES WHAT THE ORDER NUMBER WAS, AND GIVE ME A BAD LOOK, THE NEXT THAT HAPPENS IS THE STORE MANAGER MAX MR. PEOPLE PERSON COME UP TO THE FRONT WERE I AM WITH ANOTHER GUY WITH HIM AND ONE GUY KEEP UP BIND MY BACK MAX HAD A GOLF BAG IN HIS HAND THAT I RETURN ABOUT 1 MONTH BEFORE, WHEN I RETURN THE BAG THAT WAS SENT TO ME WRONG I LET THE PEOPLE AT THE KNOW SOMETHING WAS WRONG, BECAUSE DICK'S DID NOT HAVE THIS BAG. NOW WITH THE BALLS AND THE BAG, DICK'S CUSTOMER SERVICES TOLD ME TO TAKE THEM BACK TO THE GREENVILLE NC STORE, MAX TOLD ME WITH HIS 3 GUYS AND 1 GIRL EMPLOYEES AROUND THAT HE WAS NOT RETURN ANYTHING FROM ME, NOT TO COME IN THIS STORE ANYMORE THROW THE GOLF BAG AT ME A SAID LEAVE, TOLD MR. CUSTOMER SERVICE TOLD ME TO TAKE THE BAG AND BALLS BACK TO THIS STORE I HAD A RETURN # MAX SAID DON'T CARE LEAVE THE STORE, ASK HIM FOR HIS DICTRACT MANAGER NAME AND #, SAID HERE HIS NAME AND # HE KNOW WHAT GOING ON LEAVE THE STORE NOW, I GOT EVERYTHING ON MY PHONE TRYING CALL DM 4 TIMES WILL NOT RETURN MY CALLS, CALL CUSTOMER SERVICE THEY DID A # STORE SENT 2 EMAIL SAID EVERYTHING IS UP TO THE STORE, IT'S UP TO YOU BUT I WOULD NOT WANT ANY FAMILY OR FRIENDS TO GO THREW WHAT I DID AND NOBODY DICK'S COMPANY CARES I WAS THINKING WHEN I WAS IN THE STORE AM I GOING TO GET HURT I HOPE THIS MAKE YOU THINK ABOUT GOING TO DICK'S IN GREENVILLE NC AGAIN.”

Posted 3 years ago

“Well I ordered a package and it come on time I wish I could put zero stars I am devastated.”

Posted 3 years ago

“I went to Dick‘s The purchase of mountain bike in Summerlin, Nevada. It was the grand opening and they were completely unprepared and uneducated. It took me two hours just to keep getting information from someone about a bike and then actually purchase the bike. I knew what I wanted ,I said what I wanted, I pointed out what I wanted and still it took that long because the one team member who was in that area kept getting pulled away it continued from the moment I stepped into the bike department to the checkout. The customer service at that store is horrible. We do not have train team members in place with the right knowledge to help customers. It was beyond frustrating and I almost walked out four times I was so tired of waiting. Not the customer experience I had expected with this brand name store I will not be returning .Whoever the manager is at that store I suggest he trade more people and be more prepared for any kind of grand opening in the future”

Posted 3 years ago

“My experience with this store's "No Sweat Protection Plan" was bad enough to keep me from shopping here ever again. I bought an expensive baseball mitt for my son there, and they HARD sell the protection plan to you at the register, saying that its broad coverage that replaces your glove if its lost or stolen or damaged for any reason. Literally we were told the plan is basically "a free glove". Well three months later my son leaves his glove outside, and we get a freak winter storm for a solid week followed by massive thunderstorms the week after that. Glove is destroyed in the weather. So I filed my claim online, but rather than honor the plan it automatically routs you to a dead end screen saying they won't cover this because the manufacturers warranty is still in effect. The manufactures warranty covers manufacturing defects, not accidental damage. That's why I bought the plan in the first place. So now I call the plan to speak on the phone, but before I even finish explaining what happened, they tell me its not covered because it was damaged in a "natural disaster." I reiterated that this was a winter storm, not natural disaster. So he puts me on hold for awhile, and then he comes back and says its not covered because its not covered now because it was damaged by the weather which falls into the category of "dust, heat, and humidity." I'm a lawyer so I've read the policy and recognized the language he's quoting. It's from the definition of "breakdown"... which is literally the one and only thing that IS covered by this policy. I pointed this out. He disappears on hold again. Finally he comes back and says that now it's not covered because the only thing that's covered is "normal wear and tear." So never mind that "normal wear and tear", like "dust heat and humidity," is just one more of the five occurrences they list as the definition of a covered "breakdown". Another one is "unintentional and accidental damage from handling as a result of normal use of the product"... like a kid unintentionally and accidentally leaving his glove outside where it gets worn and torn in the weather. Long story short, this protection plan is a scam. They had no intention of covering anything at all for any reason. The plan reps didn't even realized that they were quoting covered conditions from the policy to explain why they won't cover the replacement for those very same reasons. I will not shop here again. This store will flat out lie to hard sell you a plan with no coverage at all through a third party scammer that Dick's surely knows to be a scam if they've googled their stores plan even once and seen the deluge of complaints. I'm now out $160 on a glove we used for less than five months just to feel taken advantage of after wasting an hour of my time trying to use their so called No Sweat Protection Plan. I wish someone out there would have protected me from Dick's Sporting Goods.”

Posted 3 years ago

“I purchased a jacket the beginning of February, received it within 5 days. It did not fit I returned it the very next day. A month later I still have not received my credit and I have made two phone calls following up on my credit and no one can give me an explanation. This is the worst customer service experience I've ever had returning a product and I will never purchase from your company again as you were quick to debit my account yet it's a hassel to get MY REFUND !”

Posted 3 years ago

“Your customer service is horrible. Whether it is through chat, 800#, or in person.....They do not listen or let you explain issues. They talk over you when you are trying to speak. They send you in circles and NOTHING gets taken care of. I have spoken with 5 different 'customer service' reps and they all read from the same script and treat people as if we are inconveniencing them. Ridiculous”

Posted 3 years ago

“I needed to return some binoculars because they were too heavy for my mother in law. They emailed me the return shipping label. I put everything in the original box and attached the label they provided. They claim they never received it and Fedex says they have no record. Dick's address was both the send to and sender so it should have got to them either way. I'm out $170 and they just won't do anything to even look into it.”

Posted 3 years ago

“Stupid asses! Left the security device on the item!!! So much for easy online ordering!”

Posted 3 years ago

“I was told that I would get my treadmill at my house in few days. The delivery service has been awful, they still have not called me to set up the date. It doesn’t make sense for you to wait weeks before it arrives. Very disappointed, won’t be purchasing gym products in future. Customer service is awful, they just tell you they will send an email but the issue doesn’t get resolved.”

Posted 3 years ago

“I bought a pair of golf shoes from dicks and that will be the last thing I ever get from any of their stores. Customer service 0 nothing not 1 employee even said Hello much less offered help me. I was there at least a 1/2 hour. Tried on more than 6 pair of shoes with employees standing around doing nothing. I will shop online in the future”

Posted 3 years ago

“Customer Service - specially return policy. Didn't have the receipt but could show transaction on phone from bank. Gave us $14.90 for a $50.00 purchase. Kids don't keep receipts! Acted like they we're returning the entire amount... when called on it they just said that was normal. It's not like your not going to resell them for the higher price, getting twice your money back! I would rather donate them then give you were extra profit. I'll be buying online from other providers from now on.”

Posted 3 years ago

“I ordered ping pong table during the first week of Dec'20. Initially they promised to delivered it on 12/11, later they changed it to 12/22. On 12/22 Dicks delivered wrong package and left. While chatting with Dicks support they didn't apologize for their mistake instead they asked me to drop the wrong package in their showroom. After talking to various people, their manager came on line and promised to resolve it. Its been more than 10 days, no response from her.”

Posted 3 years ago

“I have 2 sons in sports, so needless to say I have spent a lot of money at DICK’S. I am a score card member and a card holder. My son went with his grandfather to get me a Christmas gift and it is to small, all the tags are intact and DICK’S said they can’t give me a full refund or store credit without a receipt. They want to give me 25$ back for a sweatshirt that cost 45$. Who gets gifts with receipts? DICK’S also said I can get my sons grandfather’s credit card he paid with to swipe it and get the full refund. Here is my second question, who gives someone else their credit card to return items? I understand I don’t have the receipt and would have taken a store credit but I’m absolutely not going to except half price. So what do I do with a sweater that doesn’t fit anyone?”

Posted 3 years ago

“Yesterday I had (another) issue with trying to buy something at Dick's Sporting Goods via their website and scheduled for an instore pick-up at the Short Pump, VA store. Below is a paraphrased version of the issues I encountered. I sent a letter to the President (Lauren Hobart) of Dick's yesterday... it seems they are much faster at charging your credit card than acknowledging a customer issue, because I never got a reply from anybody at the company! I am leaving Dick's Sporting Goods and going to other sport stores for my sporting equipment and apparel needs. I had a $40 gift coupon to use for being a Scorecard member. So, I went on-line and found 2 items that I purchased. One was Bombas Women's Running socks and the other was a 2-pack CALIA Women's Running Socks. I bought 2 of the Bombas and 1 of the CALIA socks for a total price of $44.24. I applied my $40 gift coupon and charged the remaining $4.24 to a credit card. The order was to be picked up in the Short Pump, VA store (I believe store 128). About 45 minutes after I placed the order, I received an email notification telling me that the CALIA socks are not available and that the item was cancelled but I was not yet billed for it. The next email indicated that my order subtotal was $32.00 for the Bombas socks (which is correct) and $29.09 Rewards has been applied to my order and the remaining $3.08 was charged to my credit card. Here are the issues that I see thus far: First, their website showed the CALIA socks in-stock, but then the store decided to cancel them (maybe the inventory count was wrong or the employee couldn't find them). This is frustrating because in my mind, the product should not have been an available item on their website. Second, if my total was $32.17 (which included tax), then why wasn't my $40 gift coupon used instead of rewards points and the balance being charged to my credit card? Again, an issue that should not have happened, which is frustrating for a customer. So, to get my $40 gift coupon reinstated, I enlisted the help of their CHAT line and spoke with Anna. Note, that Anna tried to be as helpful as possible. She was extremely professional and very polite and empathized with my situation. HOWEVER, I left our conversation a bit confused. During our chat conversation I made the statement that I have been shifting away from Dick's Sporting Goods and buying my sporting gear and apparel from Amazon. I guess that doesn't matter, because I never saw any ears perk up when I communicated this. Moving to Amazon or others pains me because I have been a loyal Dick's Sporting Goods Customer for such a long time. Anyway, this ended up being my last point of frustration. So do you blame me for taking my purchases to Amazon? Again, I never heard anything else back from the store or the President. I hope they are able to turn around their customer service scores... just GOOGLE Dick's Sporting Goods reviews; they get what they deserve.”

Posted 3 years ago

“Beware if you order from them and expect to receive your order - they canceled my order and never even told me that they were canceling it, one week before Christmas leaving me to scramble to replace the gift. I will not order from them again.”

Posted 3 years ago

“Ordered a compound bow online when I got it I had received the wrong one after calling customer service they tell me they dont have anymore but I can return for refund, I ordered this for Christmas for my son now they are sold out every where else. Im not happy and will not be shopping here again”

Posted 3 years ago

“Dick’s is terrible. They have so much potential but always seem to drop the ball on me in one way or another. I’m tired of it.”

Posted 3 years ago

“Don't order things delivered from Dick's Sporting Goods. The products are ok, but the delivery is unreliable. Over a week past the promised date, and no package. They use Fed Ex. What a mistake.”

Posted 3 years ago

“Please do not buy a nishiki pueblo bike and make the same mistake I did. After two months of riding, brought it into my local bicycle store to figure out why it made so much noise. Ball bearings failed in the wheels. Replacement wheels Cost me half the price of the bike. It’s real junk.”

Posted 3 years ago

“I have been doing business with them for years. It was a good company that supported veterans by giving a discount. Recently I had a relatively large purchase and I asked for the discount. I had my military ID, however they would not honor it. I will be returning everything and going to bass pro. They still honor military discounts”

Posted 3 years ago

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DICK'S Sporting Goods is rated 1.8 based on 166 reviews