DICK'S Sporting Goods Reviews

Name: DICK'S Sporting Goods
Rating: 1.94

1.9 Rating 277 Reviews

22 %

of reviewers recommend DICK'S Sporting Goods

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Metrics

1.9

Based on 277 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 60%
Accurate And Undamaged Orders	Greater than 63%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	1.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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DICK'S Sporting Goods 1 star review on 5th May 2025

Amandine Sawadogo

DICK'S Sporting Goods 1 star review on 31st January 2025

Anonymous

DICK'S Sporting Goods 5 star review on 12th January 2025

Crystal

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I went to Dick’s Sporting Goods in the woodlands, TX . I wanted to buy my son shoes for his birthday , all the workers were walking around not helping anyone. I watched and observed them , they would go out of their way to avoid people and being asked for help. They never offered to help , every single one of them were rude and had this awful demeanor, I asked a couple of them for shoe sizes they would literally bring the shoe box out to me and walk away , SEVERAL of them did that , I was shocked . Finally I decide to get my son the pair he wants , I actually wanted to buy him a couple of pairs but I was so dissatisfied with the service I only got him one pair because I had already promised him but decided I would buy the rest of his presents somewhere else. Then I get to the register , the girl is literally turning her back at us texting. Then she turned around , asked if I had a number (with a horrendous attitude) when I said no she rolled her eyes scanned the box and told me the amount. She was so rude and condescending, her name was Michelle by the way . I asked her if there was a manager I could speak to and she said “why?” I just looked at her and she said “yeah they are somewhere but I don’t have a radio to page them” I just paid and left. I really shouldn’t have bought anything as the shoes were NOT cheap but I only did it because I was tired had just gotten off work and promised my son. This isn’t the first time the customer service at this particular store and location has been extremely disappointing,I will NEVER spend another dime at Dicks sporting goods.”

Helpful Report

Posted 3 years ago

“The customer service at the Rim location in San Antonio sucks. Both managers that I spoke with were unable to do anything besides repeat what the store workers said. Their reward system is even worse. After purchasing a pair of shoes with reward points that didn't work out I tried to exchange them using those same points. I was told I couldn't exchange them and would have to wait until the points were put back on my account. I was given a receipt that said the points would be back available to be used in a couple of days so I asked to put the shoes I wanted on hold and returned a few days later to make the purchase. When I went the second time to purchase the shoes with the renewed rewards I was told that it would take another few weeks before the points were put on my account so that I could use them. The manager said she would put the shoes on hold until that time. At the time I was told I called the manager to make sure the points were on my account and said I'd be there right away to pick up the shoes. I had even accumulated more points and was excited to use them. I showed up a third time within the hour and had to wait for someone to search and tell me the shoes had been put up. They finally dug them out and when I proceeded to check out I was told that if I used my reward points for the purchase then I would lose large number of remaining reward points I had accumulated. A great way to "reward" good customers. I will never shop at a Dick's sporting goods again. Fortunately I found the Hoka shoes I wanted to purchase online directly from Hoka for less than they were asking at Dick's. I will never shop there again!”

Helpful Report

Posted 3 years ago

“Bought a Sunny Fitness treadmill and the belt and motor stopped working after only 4 months but of course after paying $575 neither company offers a refund or replacement! Dicks sold me dangerous equipment and they could care less. Treadmill would just jerk to a stop with no warning!”

Helpful Report

Posted 4 years ago

“Dicks in Riverhead NY, had a terrible experiance. No one helped me, Picked up bike, seat was not secure, tires were under inflated. I went to check out Dean was at check-out. Rude, could not care less. Was a robot! Gross. I will never go into a Dicks again. (Thanks Dean)”

Helpful Report

Posted 4 years ago

“0 Customer Service…… Management wants to be helpful but most staff aren’t there to do their job. Can never get anyone to grab a shoe let alone look for a size. Sawmill Rd Store.”

Helpful Report

Posted 4 years ago

“Very bad customer service (Serramonte Store). Assistant manager was very rude and never bothered to help. Will never spend a dime there ever again.”

DICK'S Sporting Goods 1 star review on 5th June 2021

Helpful Report

Posted 4 years ago

“I experienced the worst service I've ever had in recent memory at the Dick's Sporting Goods store in Cedar Park. I was gifted a pair of vert nice OluKai Men's Hokua Sandals and went in to pick them up. As I came to the counter and the person finally found my order... they looked too small. I asked to try them on and they were indeed WAY TOO small. I asked if I could exchange them for a larger pair of the exact same shoes. I was told yes and to just go into the store and find the larger pair. When I came back the same person at the counter asked me for my credit card. I told him this was just an exchange from a gift to me. He said that he canceled the order and that I now needed to pay for the item. REALLY? A supervisor came over and immediately told me it was my fault because I didn't tell them the whole story. I was never given the chance to tell my story... I was told to go and exchange them! Well, I ended up having to call the person who bought me the shoes, but the supervisor said that because the credit card he used was an online order that he would have to come into the store (PHYSICALLY) to bring in his credit card. WHAT????? They were treating me as if I were some kind of thief. I ended up just buying the shoes myself. Thanks to Dick's- I had to pay for my own gift for my birthday. I will never give Dick's my business again. It seems that since the pandemic they are only good with online orders and have absolutely no customer service skills. What ever happened to the customer always being right? Their policies have turned the customer into feeling like a criminal. There are plenty of other places to go to for Sporting Goods... I suggest you try somewhere else and never set foot in their establishment.”

Helpful Report

Posted 4 years ago

“Poor customer care service”

Helpful Report

Posted 4 years ago

“Tried calling customer service about a return and was told I can not return the bat I just purchased for my daughter. I called the 866 number and spoke with a jessica and she said that they can not take the bat back even though it has only been in my possession for 4 hours. All she said was I am sorry its company policy and then hung up on me. I am out $500 and a bat that my daughter can not use. Horrible customer service. I definitely will not be going back to the Scherreville Indiana location or ordering anything from them.”

Helpful Report

Posted 4 years ago

“WARMING DO NOT GO TO THIS STORE IN GREENVILLE NC, MANAGER MAX AND ALL STAFF NEED TO LEARN HOW TO GIVE CUSTOMERS SERVICES I WENT INTO THE STORE TO RETURN SOME GOLF BALLS, GOT TO THE FRONT YOUNG GIRL ASK WHAT DID I WANT? SAID HERE TO RETURN SOME GOLF BALLS THAT WERE SENT TO ME WRONG SHOW HER THE ORDER NUMBER, SHE CALL SOMEONE ELSE A BOY, ASK 5 TIMES WHAT THE ORDER NUMBER WAS, AND GIVE ME A BAD LOOK, THE NEXT THAT HAPPENS IS THE STORE MANAGER MAX MR. PEOPLE PERSON COME UP TO THE FRONT WERE I AM WITH ANOTHER GUY WITH HIM AND ONE GUY KEEP UP BIND MY BACK MAX HAD A GOLF BAG IN HIS HAND THAT I RETURN ABOUT 1 MONTH BEFORE, WHEN I RETURN THE BAG THAT WAS SENT TO ME WRONG I LET THE PEOPLE AT THE KNOW SOMETHING WAS WRONG, BECAUSE DICK'S DID NOT HAVE THIS BAG. NOW WITH THE BALLS AND THE BAG, DICK'S CUSTOMER SERVICES TOLD ME TO TAKE THEM BACK TO THE GREENVILLE NC STORE, MAX TOLD ME WITH HIS 3 GUYS AND 1 GIRL EMPLOYEES AROUND THAT HE WAS NOT RETURN ANYTHING FROM ME, NOT TO COME IN THIS STORE ANYMORE THROW THE GOLF BAG AT ME A SAID LEAVE, TOLD MR. CUSTOMER SERVICE TOLD ME TO TAKE THE BAG AND BALLS BACK TO THIS STORE I HAD A RETURN # MAX SAID DON'T CARE LEAVE THE STORE, ASK HIM FOR HIS DICTRACT MANAGER NAME AND #, SAID HERE HIS NAME AND # HE KNOW WHAT GOING ON LEAVE THE STORE NOW, I GOT EVERYTHING ON MY PHONE TRYING CALL DM 4 TIMES WILL NOT RETURN MY CALLS, CALL CUSTOMER SERVICE THEY DID A # STORE SENT 2 EMAIL SAID EVERYTHING IS UP TO THE STORE, IT'S UP TO YOU BUT I WOULD NOT WANT ANY FAMILY OR FRIENDS TO GO THREW WHAT I DID AND NOBODY DICK'S COMPANY CARES I WAS THINKING WHEN I WAS IN THE STORE AM I GOING TO GET HURT I HOPE THIS MAKE YOU THINK ABOUT GOING TO DICK'S IN GREENVILLE NC AGAIN.”

Helpful Report

Posted 4 years ago

“Well I ordered a package and it come on time I wish I could put zero stars I am devastated.”

Helpful Report

Posted 4 years ago

“I went to Dick‘s The purchase of mountain bike in Summerlin, Nevada. It was the grand opening and they were completely unprepared and uneducated. It took me two hours just to keep getting information from someone about a bike and then actually purchase the bike. I knew what I wanted ,I said what I wanted, I pointed out what I wanted and still it took that long because the one team member who was in that area kept getting pulled away it continued from the moment I stepped into the bike department to the checkout. The customer service at that store is horrible. We do not have train team members in place with the right knowledge to help customers. It was beyond frustrating and I almost walked out four times I was so tired of waiting. Not the customer experience I had expected with this brand name store I will not be returning .Whoever the manager is at that store I suggest he trade more people and be more prepared for any kind of grand opening in the future”

Helpful Report

Posted 4 years ago

“My experience with this store's "No Sweat Protection Plan" was bad enough to keep me from shopping here ever again. I bought an expensive baseball mitt for my son there, and they HARD sell the protection plan to you at the register, saying that its broad coverage that replaces your glove if its lost or stolen or damaged for any reason. Literally we were told the plan is basically "a free glove". Well three months later my son leaves his glove outside, and we get a freak winter storm for a solid week followed by massive thunderstorms the week after that. Glove is destroyed in the weather. So I filed my claim online, but rather than honor the plan it automatically routs you to a dead end screen saying they won't cover this because the manufacturers warranty is still in effect. The manufactures warranty covers manufacturing defects, not accidental damage. That's why I bought the plan in the first place. So now I call the plan to speak on the phone, but before I even finish explaining what happened, they tell me its not covered because it was damaged in a "natural disaster." I reiterated that this was a winter storm, not natural disaster. So he puts me on hold for awhile, and then he comes back and says its not covered because its not covered now because it was damaged by the weather which falls into the category of "dust, heat, and humidity." I'm a lawyer so I've read the policy and recognized the language he's quoting. It's from the definition of "breakdown"... which is literally the one and only thing that IS covered by this policy. I pointed this out. He disappears on hold again. Finally he comes back and says that now it's not covered because the only thing that's covered is "normal wear and tear." So never mind that "normal wear and tear", like "dust heat and humidity," is just one more of the five occurrences they list as the definition of a covered "breakdown". Another one is "unintentional and accidental damage from handling as a result of normal use of the product"... like a kid unintentionally and accidentally leaving his glove outside where it gets worn and torn in the weather. Long story short, this protection plan is a scam. They had no intention of covering anything at all for any reason. The plan reps didn't even realized that they were quoting covered conditions from the policy to explain why they won't cover the replacement for those very same reasons. I will not shop here again. This store will flat out lie to hard sell you a plan with no coverage at all through a third party scammer that Dick's surely knows to be a scam if they've googled their stores plan even once and seen the deluge of complaints. I'm now out $160 on a glove we used for less than five months just to feel taken advantage of after wasting an hour of my time trying to use their so called No Sweat Protection Plan. I wish someone out there would have protected me from Dick's Sporting Goods.”

Helpful Report

Posted 4 years ago

“I purchased a jacket the beginning of February, received it within 5 days. It did not fit I returned it the very next day. A month later I still have not received my credit and I have made two phone calls following up on my credit and no one can give me an explanation. This is the worst customer service experience I've ever had returning a product and I will never purchase from your company again as you were quick to debit my account yet it's a hassel to get MY REFUND !”

Helpful Report

Posted 4 years ago

“Your customer service is horrible. Whether it is through chat, 800#, or in person.....They do not listen or let you explain issues. They talk over you when you are trying to speak. They send you in circles and NOTHING gets taken care of. I have spoken with 5 different 'customer service' reps and they all read from the same script and treat people as if we are inconveniencing them. Ridiculous”

Helpful Report

Posted 4 years ago

“I needed to return some binoculars because they were too heavy for my mother in law. They emailed me the return shipping label. I put everything in the original box and attached the label they provided. They claim they never received it and Fedex says they have no record. Dick's address was both the send to and sender so it should have got to them either way. I'm out $170 and they just won't do anything to even look into it.”

Helpful Report

Posted 4 years ago

“Stupid asses! Left the security device on the item!!! So much for easy online ordering!”

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Posted 4 years ago

“I was told that I would get my treadmill at my house in few days. The delivery service has been awful, they still have not called me to set up the date. It doesn’t make sense for you to wait weeks before it arrives. Very disappointed, won’t be purchasing gym products in future. Customer service is awful, they just tell you they will send an email but the issue doesn’t get resolved.”

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Posted 4 years ago

“I bought a pair of golf shoes from dicks and that will be the last thing I ever get from any of their stores. Customer service 0 nothing not 1 employee even said Hello much less offered help me. I was there at least a 1/2 hour. Tried on more than 6 pair of shoes with employees standing around doing nothing. I will shop online in the future”

Helpful Report

Posted 4 years ago

“Customer Service - specially return policy. Didn't have the receipt but could show transaction on phone from bank. Gave us $14.90 for a $50.00 purchase. Kids don't keep receipts! Acted like they we're returning the entire amount... when called on it they just said that was normal. It's not like your not going to resell them for the higher price, getting twice your money back! I would rather donate them then give you were extra profit. I'll be buying online from other providers from now on.”

Helpful Report

Posted 4 years ago

DICK'S Sporting Goods is rated 1.9 based on 277 reviews