DICK'S Sporting Goods Reviews

Name: DICK'S Sporting Goods
Rating: 1.95

2.0 Rating 284 Reviews

22 %

of reviewers recommend DICK'S Sporting Goods

Company Reviews

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Metrics

2.0

Based on 284 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 59%
Accurate And Undamaged Orders	Greater than 64%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	1.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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DICK'S Sporting Goods 1 star review on 5th May 2025

Amandine Sawadogo

DICK'S Sporting Goods 1 star review on 31st January 2025

Anonymous

DICK'S Sporting Goods 5 star review on 12th January 2025

Crystal

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I needed to return some binoculars because they were too heavy for my mother in law. They emailed me the return shipping label. I put everything in the original box and attached the label they provided. They claim they never received it and Fedex says they have no record. Dick's address was both the send to and sender so it should have got to them either way. I'm out $170 and they just won't do anything to even look into it.”

Helpful Report

Posted 4 years ago

“Stupid asses! Left the security device on the item!!! So much for easy online ordering!”

Helpful Report

Posted 4 years ago

“I was told that I would get my treadmill at my house in few days. The delivery service has been awful, they still have not called me to set up the date. It doesn’t make sense for you to wait weeks before it arrives. Very disappointed, won’t be purchasing gym products in future. Customer service is awful, they just tell you they will send an email but the issue doesn’t get resolved.”

Helpful Report

Posted 4 years ago

“I bought a pair of golf shoes from dicks and that will be the last thing I ever get from any of their stores. Customer service 0 nothing not 1 employee even said Hello much less offered help me. I was there at least a 1/2 hour. Tried on more than 6 pair of shoes with employees standing around doing nothing. I will shop online in the future”

Helpful Report

Posted 4 years ago

“Customer Service - specially return policy. Didn't have the receipt but could show transaction on phone from bank. Gave us $14.90 for a $50.00 purchase. Kids don't keep receipts! Acted like they we're returning the entire amount... when called on it they just said that was normal. It's not like your not going to resell them for the higher price, getting twice your money back! I would rather donate them then give you were extra profit. I'll be buying online from other providers from now on.”

Helpful Report

Posted 4 years ago

“I ordered ping pong table during the first week of Dec'20. Initially they promised to delivered it on 12/11, later they changed it to 12/22. On 12/22 Dicks delivered wrong package and left. While chatting with Dicks support they didn't apologize for their mistake instead they asked me to drop the wrong package in their showroom. After talking to various people, their manager came on line and promised to resolve it. Its been more than 10 days, no response from her.”

Helpful Report

Posted 4 years ago

“I have 2 sons in sports, so needless to say I have spent a lot of money at DICK’S. I am a score card member and a card holder. My son went with his grandfather to get me a Christmas gift and it is to small, all the tags are intact and DICK’S said they can’t give me a full refund or store credit without a receipt. They want to give me 25$ back for a sweatshirt that cost 45$. Who gets gifts with receipts? DICK’S also said I can get my sons grandfather’s credit card he paid with to swipe it and get the full refund. Here is my second question, who gives someone else their credit card to return items? I understand I don’t have the receipt and would have taken a store credit but I’m absolutely not going to except half price. So what do I do with a sweater that doesn’t fit anyone?”

Helpful Report

Posted 4 years ago

“Yesterday I had (another) issue with trying to buy something at Dick's Sporting Goods via their website and scheduled for an instore pick-up at the Short Pump, VA store. Below is a paraphrased version of the issues I encountered. I sent a letter to the President (Lauren Hobart) of Dick's yesterday... it seems they are much faster at charging your credit card than acknowledging a customer issue, because I never got a reply from anybody at the company! I am leaving Dick's Sporting Goods and going to other sport stores for my sporting equipment and apparel needs. I had a $40 gift coupon to use for being a Scorecard member. So, I went on-line and found 2 items that I purchased. One was Bombas Women's Running socks and the other was a 2-pack CALIA Women's Running Socks. I bought 2 of the Bombas and 1 of the CALIA socks for a total price of $44.24. I applied my $40 gift coupon and charged the remaining $4.24 to a credit card. The order was to be picked up in the Short Pump, VA store (I believe store 128). About 45 minutes after I placed the order, I received an email notification telling me that the CALIA socks are not available and that the item was cancelled but I was not yet billed for it. The next email indicated that my order subtotal was $32.00 for the Bombas socks (which is correct) and $29.09 Rewards has been applied to my order and the remaining $3.08 was charged to my credit card. Here are the issues that I see thus far: First, their website showed the CALIA socks in-stock, but then the store decided to cancel them (maybe the inventory count was wrong or the employee couldn't find them). This is frustrating because in my mind, the product should not have been an available item on their website. Second, if my total was $32.17 (which included tax), then why wasn't my $40 gift coupon used instead of rewards points and the balance being charged to my credit card? Again, an issue that should not have happened, which is frustrating for a customer. So, to get my $40 gift coupon reinstated, I enlisted the help of their CHAT line and spoke with Anna. Note, that Anna tried to be as helpful as possible. She was extremely professional and very polite and empathized with my situation. HOWEVER, I left our conversation a bit confused. During our chat conversation I made the statement that I have been shifting away from Dick's Sporting Goods and buying my sporting gear and apparel from Amazon. I guess that doesn't matter, because I never saw any ears perk up when I communicated this. Moving to Amazon or others pains me because I have been a loyal Dick's Sporting Goods Customer for such a long time. Anyway, this ended up being my last point of frustration. So do you blame me for taking my purchases to Amazon? Again, I never heard anything else back from the store or the President. I hope they are able to turn around their customer service scores... just GOOGLE Dick's Sporting Goods reviews; they get what they deserve.”

Helpful Report

Posted 4 years ago

“Beware if you order from them and expect to receive your order - they canceled my order and never even told me that they were canceling it, one week before Christmas leaving me to scramble to replace the gift. I will not order from them again.”

Helpful Report

Posted 4 years ago

“Ordered a compound bow online when I got it I had received the wrong one after calling customer service they tell me they dont have anymore but I can return for refund, I ordered this for Christmas for my son now they are sold out every where else. Im not happy and will not be shopping here again”

Helpful Report

Posted 4 years ago

“Dick’s is terrible. They have so much potential but always seem to drop the ball on me in one way or another. I’m tired of it.”

Helpful Report

Posted 4 years ago

“Don't order things delivered from Dick's Sporting Goods. The products are ok, but the delivery is unreliable. Over a week past the promised date, and no package. They use Fed Ex. What a mistake.”

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Posted 4 years ago

“Please do not buy a nishiki pueblo bike and make the same mistake I did. After two months of riding, brought it into my local bicycle store to figure out why it made so much noise. Ball bearings failed in the wheels. Replacement wheels Cost me half the price of the bike. It’s real junk.”

Helpful Report

Posted 4 years ago

“I have been doing business with them for years. It was a good company that supported veterans by giving a discount. Recently I had a relatively large purchase and I asked for the discount. I had my military ID, however they would not honor it. I will be returning everything and going to bass pro. They still honor military discounts”

Helpful Report

Posted 4 years ago

“We bought an Elliptical Exercise unit at Dick's on Shaw Ave, Fresno, CA. They had to order it for me so we paid a thousand bucks for the unit, delivery and setup. First we were told that the unit would be delivered to Dick's and then to our house. We received a phone call that the unit would set up at our home on Nov. 11. This was earlier than we were first told we changed some travel plans, which cost us money, and waited for the unit to arrive. The set up team arrived but no unit! They called Dick's and could not get an answer on where the unit was. I called and was told that Dick's didn't have any record of my purchase! I read them the order number that was e-mailed to me and they said that they had no record. They said that I had to call headquarters to find out what happened but as far as the store was concerned...well in fact they were NOT concerned. I called headquarters and read them the order number. They said that they had no order number with only 9 numbers and the first number had to start with a 1. Mine started with a 2. They said that the unit was being handled by their "web" service. So, could I call them? No. There was no public phone number. What should I do? Well, they said that they would send an e-mail to them and somebody would call me back. Nobody ever called me back. As far as Dick's was concerned they felt no responsibility for getting my purchase to me. They really lived up to their "name". The people at the store were rude and abrupt. They could not care less. They had my one thousand and that is all they were interested in. The people at the headquarters were basically ignorant and would not call the store to see why the order number was wrong nor offer me any solution to my problem. If you shop at Dick's that must mean that there is no other sports store in your city because you are dealing with a very stange company.”

Helpful Report

Posted 4 years ago

“Just tried to use discount codes I had seen advertised but neither were working. Chat w/ customer service invited me to checkout the excluded brands, it seems to be EVERY brand? 13 Fishing/One 3 Abu Garcia adidas Originals Advanced Elements Amer Sports Ammunition Ardisam/Eskimo Arena Ariat Asics Atlas Snowshoes Avian X Babolat Ball gloves $169.99 or more Bats $194.99 or more Battenfeld Technologies Battlefield Bauer Hockey Bauer Performance Lacrosse Benchmade Birkenstock Bombas Bownet Sports Brine Brooks Browning Burton Callaway Carhartt Chaco Championship Merchandise/Special Events Cleveland Cobra (PUMA Golf) Costa costa del mar Daiwa DC Sports Dobyns Rods Dr. Martens Drake Waterfowl Systems Eagle Creek Ecco Electric Ektelon Eureka! Euroschield EyeKing Fenwick Firearms Fitbit FLOW FootJoy FoxPro G. Loomis Garmin GCI Outdoor Giro/Bell Division Goalrilla Golf Components Golf Electronics Golftime Gregory Haddad Hardy Head Hoka One One Honda Humminbird Hunter Hurricane Kayaks Hyperice Jabra/Wynit Jansport Jordan Kavu Lamson Leatherman Tool Leupold Liquid Force Lobster Luxottica Marchon Marcum Marmot Marolina-Huk Maui Jim Megabass Mercury Marine Merrell Minelab Minn Kota Mission Roller Hockey Mizuno MLB Jerseys MSR Navico/Lowrance Nautilus Health and Fitness NBA Jerseys New Balance NFL Jerseys Nike Oakley Obermeyer PackTowl Paddletek Parkland Patagonia Penn Pflueger PING Pinnacle Platypus Prana Prince Premium Eyewear Qalo Rainbow Ralph Lauren Golf RAVIN Crossbows Reebok Classics Reebok CCM/Reebok Hockey Reebok CrossFit redfield Reel Sonar Rinat Saucony Sage Seal Line Second Skin Selected adidas Selected Sperry Selkirk Sport Shimano Sig Sauer Simms Sitka Gear Skytrack Smith Smith Sports Optics Sole SOREL Sperry Special Order Golf Balls Sportube Spy Spyder Sun Mountain Bags St. Croix Stance Steiner STL International Striker Brands STX Lacrosse S'well TaylorMade Teeter tenpoint Titleist The North Face Theragun Therm-a-rest Thule Timberland UGG Australia Ugly Stik Under Armour US Kids Van’s Classic Van Staal Vexilar Viking Vionic Von Zipper Vortex Voxx UPP Wacoal Warrior Weber Wenonah West Coast Goalkeeping Wilson Wynit-Yuneecs YETI”

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Posted 4 years ago

“Nothing like standing around with shoes waiting on help only to be ignored! There goes 160 bucks walking out your door. Looks like I will order online seems to be the only way to get what is needed anymore!!”

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Posted 4 years ago

“The store and company are just trash. Can’t buy any hunting gear or any ammo. I hope they close them all”

Helpful Report

Posted 4 years ago

“No hunting gear anymore. I have no reason to ever go to this store again. Say goodbye to dicks. It’s a dying store.”

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Posted 4 years ago

“Will never shop there again. No hunting gear. Bunch of idiots that acquiesce to politics.”

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Posted 4 years ago

DICK'S Sporting Goods is rated 2.0 based on 284 reviews