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DICK'S Sporting Goods Reviews

2.0 Rating 284 Reviews
22 %
of reviewers recommend DICK'S Sporting Goods
2.0
Based on 284 reviews
Shipping & Delivery
Delivery Methods
Postal Service, Courier
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 59%
Accurate And Undamaged Orders
Greater than 64%
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Under An Hour
Customer Service
1.8 out of 5
Returns & Refunds
Refunds Process
Difficult
Returns Process
Could Be Better
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DICK'S Sporting Goods 1 star review on 5th May 2025
Amandine Sawadogo
DICK'S Sporting Goods 1 star review on 31st January 2025
Anonymous
DICK'S Sporting Goods 1 star review on 31st January 2025
Anonymous
DICK'S Sporting Goods 1 star review on 31st January 2025
Anonymous
DICK'S Sporting Goods 1 star review on 31st January 2025
Anonymous
DICK'S Sporting Goods 5 star review on 12th January 2025
Crystal
DICK'S Sporting Goods 5 star review on 12th January 2025
Crystal
25
Anonymous
Anonymous  // 01/01/2019
Bought some top quality hiking boots for winter hiking. So far, so good!
Helpful Report
Posted 7 years ago
It’s too small
Helpful Report
Posted 7 years ago
They truelly have the worst customer service. I ordered a pair or shoes over two weeks ago and my order kept getting canceled. I called and ordered multiple times until two orders went through even though I only wanted one. They charged me twice and mailed two pairs of shoes. I never received the pairs of shoes. I'm not sure if something happened with ups or DSG. I called and asked to get a refund for one of the charges and another pair mailed to me. A manager told me that they couldn't give me a refund and that they have shipped out a new pair. I still haven't received my pair of shoes and I have been charged over $150 for a pair of shoes that costs about $70. At this point I doubt that I will get anything mailed from them. My only option is to contact my back and try to dispute the charge.
Helpful Report
Posted 8 years ago
Excellent customer service
Helpful Report
Posted 8 years ago
DICK'S Sporting Goods is rated 2.0 based on 284 reviews