“I bought a pair of Ecco Sandals in late January
I wore them on vacation twice once right away and again last week.
The Velcro straps run so hard that the sandals are painful to wear. They give me terrible blisters as well.
I called the store and talked to a very nice guy named Sam. He said he couldn’t do anything but don’t worry go through the website and they will help you.
I followed his instructions and explained. I got an answer right away but said they couldn’t do anything.
Very disappointing since I spent good money and cannot tolerate the foot pain.
Never again!”
“I had mine just short of a year and they let in water ,then I noticed that the upper came away from the sole all around the inside. As my one year warranty was up I could not go back to store ,lovely comfort shoe but I will never buy again .”
“I agree with other reviews. Delivery was very slow, and in multiple packages.
I drove 2 1/2 hours to a store to return the items rather than pay to return by mail.
Will not order online again.
Not a good experience at all.”
“I orderd two pairs of shoes and four week later, they still havent showed up in the tracking system. They are no longer responding to my inquiries. Do yourself a favour, do not order from their online store. You will only give yourself headaches. I wish I would have found this website before I ordered.”
“The process for ordering shoes on line is broken! I placed the order for sandals on the Ecco website. On 05/09 I received the mail with order confirmation and my credit card was charged on the same day. Then I heard nothing for two weeks so I sent email to the Ecco customers support department asking for updates. Apparently this is what happened: my order was sent to a store who processed it. Then my order was cancelled due to no inventory in this store. At this point I checked the website and saw the sandals of my choice still available. How was it possible? I was told that there was no inventory in the store that processed my order but other stores still had stock available. Bottom line - an unknown store is blamed for canceling my order (without informing me about it for 2 weeks). I say Ecco, and only Ecco, should be accountable as I ordered from the Ecco website, I received email from Ecco confirming the ordered, and was charged for the purchase by Ecco. Blaming an unknown store for this fiasco is ridiculous!”
“I've been an Ecco loyalist for the past 10-15 years, but the last few pairs I've purchased have been significantly lower quality. Poorer and poorer quality leather. The sole seems spongy and not like they used to be.
Also, dealing with their customer service used to be great, but recently, they are very, very nasty and are more interested in sticking you with fees than standing behind the quality of their products.
Very sad when a once great brand starts shooting their loyal customers in the foot (pun intended) with poor quality/service to save a few bucks.”
“I have recently purchased a pair of soft 7 women’s shoes. I have purchased at least 10 pairs of soft 7’s over the years. I have recommended them to many people.
The latest pair are not the same quality!
Hard leather…. sole is also very hard. What has happened to the quality.”
“I have been buying Ecco gore Tex golf shoes for the last 25 years and always have multiple pairs. Recently a pair I purchased in June of 2020 are now leaking. This is the first time this has ever happened. I contacted Ecco warranty and they said gore tex warranty is only good for one year but their website states: “ GORE-TEX guaranteed to be waterproof for the lifespan of the product “. THEY NOW REFUSE TO HONOR THIS even though the website explicitly states lifespan gore tex warranty. This is DECEPTIVE ADVERTISING. Foot-joy, Adidas, Skechers etc high end shoes have two year warranty and cost less. I am very disappointed that Ecco refuses to honor their “ printed “ warranty. They have lost a 25 year golf shoe customer and the warranty customer service at Ecco couldn’t care less.”
“ecco isn't the customer friendly retailer that i remember from years ago. There is no one to speak with now . I purchased several pairs of shoes at one time . After a year or two, the sole's rubber breaks down . I opened a brand new pair of leather slip-ons and after wearing them 2 times, the rubber soles fell apart . ecco wont discuss this manufacturing defect and wont exchange them for another pair . They have known for some time that there was a manufacturing defect, but will no longer make good on it . I will never buy their shoes again.
Be prepared to experience the same problem . Ecco should tell everyone with their purchase that their shoes have a one year shelf life , just like a box of crackers . yes, i'm pretty angry about their dishonesty .”
“As other customers noted, I also had terrible issues with their on-line ordering/shipping and return processing. I am 100% not satisfied with their service. One of my packages arrived, one item was missing in the package. The other package had no packing insert. I returned 4 items out of 6 items I ordered. Refunds issued into my credit card incorrectly.
A total amount of refund for 4 pairs of shoes was $337.05.
I was charged for those shoes (excluding tax) with the amount of $409.99
I received a refund for the missing item after emailing and reporting the issue. A shippment of that missing item was arrived after a refund issued while their email said they cannot ship the missing item back.
I paid $46.24 for shipping 2 boxes of returns to their return department.
Never again. It was alot of headache, in the expense of their incompetency, say the least.”
“I bought my last 3 pairs of shoes thru Amazon, and I think a substantial review of Ecco men's shoe quality is in order. I've been wearing the men's Helsinki Bicycle Toe Slip-On shoe since 2006... 18 years! However, since the pandemic, I've watched their shoe quality deteriorate to the point where I won't buy another pair - specifically speaking here of the quality of the soles. Early on after I started wearing my last pair, I noticed a small crumbling hole in the tread. Over time that hole developed into a cavernous disappointment. Further, cracks and fissures running across the tread later developed, and I ended up wearing a pretty shabby pair of shoes for quite a while.
Another thing beside this point is Ecco no longer makes the shoe that I've worn since 2006 - the men's Helsinki Bike Toe Slip-On. Hard to believe that after all these years, they just dropped it. I feel like the pandemic had something to do with all of this and I believe they just don't have the people nor the desire to keep this a great shoe company.
All of that said takes me to my last statement - a message to Ecco shoes:
So long, Ecco. You've lost a long term customer, and from what I can tell, I'm not the only one.”
“I used to buy these shoes exclusively for business and casual wear. In fact, I use to encourage my male reps to "splurge" a treat their feet. Never again! This is the 2nd pair of shoes that have had the soles/heels completely disintegrate while walking. The 1st time was at a major trade show and the 2nd was when I was just starting a new job. Embarrassing to say the least after hearing "you should spend more money on decent shoes." right..
Don't buy! Not worth the cash, embarrassment AND hassle!
I should also mention I store my shoes in a climate controlled closet with cedar shoe stretchers. No way these should have this issue.
...and finally, I'm guessing this company is tired of the complaints and photos because I've had 3 failed attempts to upload photos, absolutely ridiculous.”
“I have several old pairs of Ecco and my size is the same. I ordered a pair in my Ecco size but it arrived huge, fell off my feet. I had to pay for the return for which the company provided a ups label that cost me $28. I approached the company to say that when a certain style runs much bigger than usual it should be noted online. Furthermore, where one clicks on the size tablet it says not to worry about discrepancies because the pair can be returns at full refund. It does not mention the customer has to pay for shipping. I snapshot this misleading message and sent to customer service. The customer service was not helpful. I’m no longer interested in pursuing the shipping cost, it’s secondary to the fact that there is an issue w a certain style, info is misleading, and the company does not care to learn from this, or address the issue. The customer service dodged my points and I am not even sure it was a real person behind the emails. This left such a bad impression that I’m writing a review which is very rare for me. Customers, please know the sizes at Ecco vary dramatically - do not shop online! You will end up paying for a company online error - with no accountability on their end. You will waste time and money. Please only shop at a store to prevent this.”
“The heels of my Ecco loafers literally disintegrated as I was walking into a job interview this week. I hardly wear these shoes. They look new….I store them in my closet when not wearing them, along with my other dress shoes. Will never buy these shoes or any Ecco products ever again. If do get their dress shoes, be prepared for this to happen.”
“The sizing of these shoes is so far off it's laughable. What they sold as a 9/9.5 fits my friend's size 11 foot. ECCO would not allow for an exchange. Have to return them and order the right size now that the price has been jacked up 100%.”
“Ecco Canada has a lot to learn about customer service. First of all, they will not issue a return shipping label, so not only will they charge you to ship the product (depending on the amount of your purchase), you have to pay to return the items. This is not clear on the website. I live 10 minutes from the return depot. I asked if I could drop off the return, rather than incurring shipping costs. Nope - no way - that would be way to easy for the customer. While someone does respond via email, they are little robots that simply write back and tell you f**k off in a nice, passive way. No real effort to assist the customer. I returned the shoes because the price did not reflect the quality of the materials and construction. No value here. Buy your shoes elsewhere.”
“Ecco shoe soles will disintegrate if left in your closet for an extended time. I recently went to a funeral & left rubber & rubber dust all over the church floor! No help from Ecco except for 20% off next purchase! No thanks! Looked online at this problem & plenty others reporting same issue!”
“Terrible shoes. Deceptive merchandising. Shoes too wide. No support. Changed their sizing without notice. Will not accept shoes returned. Terrible company. Don't
Buy Ecco.”
