Electric Tobacconist USA Reviews

Name: Electric Tobacconist USA
Address: 2555 55th street, Suite 100, Suite 100, 2555 55th street, Suite 100, Suite 100, Boulder
Rating: 4.83

4.8 Rating 35,552 Reviews

96 %

of reviewers recommend Electric Tobacconist USA

4.8

Based on 35,552 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Electric Tobacconist USA:

Online vape store. Please visit www.electrictobacconist.support to lodge a support ticket if you need assistance (eg with a delayed order)

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Email:

www.electrictobacconist.support

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Electric Tobacconist USA 5 star review on 2nd July 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I still haven't received my pods and it's been 10 days. For $16.99 shipping you would think it would be here in a reasonable amount of time. I guess it's coming by pony express. Thanks Juul for ruining Njoy for everyone.”

Helpful Report

Posted 2 weeks ago

Hello, thank you for taking the time to leave a review. We're sorry to hear that your order hasn't arrived as of yet. Upon checking, we can confirm that your order was dispatched nine business days ago. While orders usually arrive within 10 business days, occasional delays can occur. As of June 27th, the parcel is with the carrier and should be delivered very soon. Please don't hesitate to reach out to our team if you have any further questions. Best Regards - ET Team

Posted 1 week ago

“Shipping was a little slow, but customer service was amazing with keeping me informed. Since stores don't carry what I use anymore, it was nice to still be able to get my products! However, I wish I would have ordered more the first time, because it doesn't appear they ship to my area anymore 😞”

Helpful Report

Posted 2 weeks ago

“I had 3 NJoy. Cartridges that did not work at all. I requested credit or replacement and offered to send back the faulty cartridges. Electric Tobacconist told me to go to NJoy for the defective cartridges. Terrible customer service! I bought the cartridges from YOU! You should make it right. I will find somewhere else to get my cartridges.”

Helpful Report

Posted 2 weeks ago

Hi Laura, thanks for taking the time to leave us a review. We're very sorry to hear you encountered this issue with your NJOY pods. I can see that you have already been in touch with our team. As mentioned, at the request of NJOY, customers experiencing problems with their products are asked to contact them directly for further assistance. Please contact them using the provided details, and they'll be able to resolve this for you. We thank you for your understanding. Best Regards - ET Team

Posted 2 weeks ago

“Good product selection with njoy; easy order and checkout. The ONLY issue is the supping service rarely updates the delivery status and it shouldn't take 14 days to receive an order.”

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Posted 4 weeks ago

“They shipped me the wrong pods which were all leaky. When I got new pods they were all leaky again. Probably wont order from these guys again.”

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Posted 4 weeks ago

Hi Brandon, thank you for taking the time to leave us a review. We're very sorry to hear you received the incorrect item. I can see that you've already been in touch with our team, and we've arranged for the correct product to be sent out along with a returns label. We sincerely apologize for the inconvenience and appreciate your understanding. Best Regards - ET Team

Posted 3 weeks ago

“Always prompt delivery and good value.”

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Posted 4 weeks ago

“The delivery system gave no warning that my package would arrive today, but the product is great.”

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Posted 1 month ago

“The electric tobacconist gets 5 stars but the blu pods are inconsistent. I order these pods only and they are inconsistent in quality.Some are the right color and taste, but half of them are dark and bitter. I wish they were completly consistent in the pods I order.”

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Posted 1 month ago

“Thr ease of ordering and swiftness of delivery make this company my preferred method of getting my Vuse refill pods. The prices are comparible to what I'd pay locally and with free delivery, i'd much rather order from the Electronic Tobaconist.”

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Posted 1 month ago

“The orders are always complete and fulfull my expectations,”

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Posted 1 month ago

“Works for what I need”

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Posted 1 month ago

“Very good juice and decently priced. Highly recommend.”

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Posted 1 month ago

“Like the flavor, but they are a little strong. I cough some while using them”

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Posted 1 month ago

“Easy to order and good shipment.”

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Posted 1 month ago

“Very professional personnel. I recently placed a double order and they notified me to ask if this was in error & it was. They stayed on top of it and gave me credit very soon thereafter. I appreciate what they did.”

Helpful Report

Posted 1 month ago

“I purchased Blu disposables. I have to date found 4 empty cartridges in my order of 16. I emailed help desk and have yet to receive response.”

Helpful Report

Posted 1 month ago

Hi Margaret, thanks for taking the time to leave us a review. We're sorry to hear you had a few empty Blu disposables in your last order. I can see that our team responded to your email within a couple of minutes, and it's possible that it was delivered to your spam folder. Blu handles all product quality issues and faults. Please contact them directly at 1-866-233-6527 or send them an email at customerrelations@itgbrands.com. Best Regards - ET Team

Posted 1 month ago

“Reasonable prices and fast delivery.”

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Posted 1 month ago

“Easy to navigate site for purchase and price is slightly better than store. This is a great venue! JWC”

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Posted 1 month ago

“Easy website to navigate and order. Great customer service with helpful and friendly people. Very quick to deliver and they never mess up!! Love Electric Tobacconist USA!!”

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Posted 1 month ago

“Every time I get this notication I have not receiced the product yet.. Sure wish your tracking info was a lot more informative. I never know when it will be here. The Electric Tobacconist is a goos company and I plan to continue doing bussiness with them. Thank you Dave”

Helpful Report

Posted 1 month ago

Electric Tobacconist USA is rated 4.8 based on 35,552 reviews