Electric Tobacconist USA Reviews

Name: Electric Tobacconist USA
Address: 2555 55th street, Suite 100, Suite 100, 2555 55th street, Suite 100, Suite 100, Boulder
Rating: 4.83

4.8 Rating 35,661 Reviews

96 %

of reviewers recommend Electric Tobacconist USA

4.8

Based on 35,661 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Electric Tobacconist USA:

Online vape store. Please visit www.electrictobacconist.support to lodge a support ticket if you need assistance (eg with a delayed order)

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Email:

www.electrictobacconist.support

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Electric Tobacconist USA 5 star review on 2nd July 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“No stars if I could! Every pod was unusable 🤬 Was told that there was nothing I could do about it 🖕”

Helpful Report

Posted 2 days ago

Hi Glen, thanks for taking the time to leave us a review. We're sorry to hear you're having trouble with your Blu Pods. We've checked our system, and unfortunately, you haven't contacted us regarding this issue. Please reach out to us at your earliest convenience by submitting a ticket via our Help Desk. One of our team members will be able to provide further assistance. Best Regards - ET Team

Posted 21 hours ago

“Great product and pricing, my only issue is not being able to track the shipment.”

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Posted 2 days ago

Hi Linda, thanks for taking the time to leave us a review. We're pleased to hear you were happy with your product. I can confirm you should receive your tracking information via email from WANHUB a few days after the order has been shipped. If you do not appear to have received this email, please check your spam folder in case it's been delivered there. Alternatively, you can view your tracking number from your account under orders once it is dispatched. Please note that due to the PACT Act, we are no longer able to send via USPS, FedEx, UPS, or DHL; we now rely on private carriers that make compliant deliveries. As the parcel passes through a network, your tracking information will not provide consistent updates until it reaches the final-mile carrier (for local delivery). I hope this helps. Best Regards - ET Team

Posted 19 hours ago

“Reliable source of vaping supplies”

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Posted 2 days ago

“Enjoy delis are great. The price is great delivery has gotten so much better.”

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Posted 2 days ago

“Electronic Tobacconist has premier. Any communication to them is quickly answered and resolved to customer satisfaction. Im very impressed by their business practices. Thanks guys!!”

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Posted 1 week ago

“Good fair Retailer”

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Posted 3 weeks ago

“Quick and convenient!”

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Posted 3 weeks ago

“Please send packages via USP. The method that you send cannot be tracked..It is very unreliable. Thank you.”

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Posted 4 weeks ago

Hi Judith, thanks for taking the time to leave us a review. Due to the PACT Act, we are no longer able to ship through USPS, FedEx, UPS, or DHL. As a result, we now work with private carriers who ensure compliance with these regulations. As the parcel is passed through a network, your tracking information will not provide consistent updates until it reaches the final-mile carrier (for local delivery). We appreciate your understanding. Best Regards - ET Team

Posted 3 weeks ago

“The Blu GoldLeaf pods are great. So happy that delivery times are so much faster. Thank you”

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Posted 4 weeks ago

“They ship very quickly and the delivery is timely.”

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Posted 1 month ago

“Great customer service!”

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Posted 1 month ago

“Phil is the only vape I have ever used. It’s perfect”

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Posted 1 month ago

“5 out of the eight were broken on the side had a big hole towards the bottom”

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Posted 1 month ago

Hi Benjamin, thanks for taking the time to leave us a review. We're sorry to hear you had some problems with your Boulder Pro Disposables. Please reach out to our customer service team via the Help Desk on our website. We'll be happy to help you further and have this resolved as soon as possible. Best Regards - ET Team

Posted 1 month ago

“Power unit came and it works fine but the charger didn't work I had to use my old one I would like a new charger if you could make that happen. Thanks”

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Posted 1 month ago

“The delivery time has improved since I have been a customer for the last few years. However, I always order 15 disposable E-Cigs every onth and on average 1-2 of the devices do not work every order. I have asked multiple times how can I exchange these malfunctioning devices for E-Cig that works and my question always goes unanswered.”

Helpful Report

Posted 1 month ago

Hi Keith, thanks for taking the time to leave us a review. We're pleased to hear you've been receiving your orders quicker! However, we're sorry to hear about the issue regarding your Blu Disposables. I've checked your correspondence with our team and can see they have responded to your queries. If you don't seem to have received our responses, it's possible they were delivered to your spam folder. Please note that Blu themselves handle all product quality issues and faults. Please get in touch with them directly at 1-866-233-6527 or email customerrelations@itgbrands.com. I hope this helps. Best Regards - ET Team

Posted 1 month ago

“Electronic Tobacconist is a very helpful website. They offer many varieties of E-cogarette brands and flavors. They permit bulk purchasing, which is very customer friendly. They also have excellent customer support. Friendly, rapid response and professional practices.”

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Posted 1 month ago

“I with you could up load our ID, it's very hard to order online”

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Posted 1 month ago

“Pretty fast shipping, all items ordered arrived, well packed. Thanks!”

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Posted 1 month ago

“Well done as always. Great customer service!”

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Posted 1 month ago

“Great service , very good product.”

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Posted 1 month ago

Electric Tobacconist USA is rated 4.8 based on 35,661 reviews