Electric Tobacconist USA Reviews

Name: Electric Tobacconist USA
Address: 2555 55th street, Suite 100, Suite 100, 2555 55th street, Suite 100, Suite 100, Boulder
Rating: 4.83

4.8 Rating 35,772 Reviews

96 %

of reviewers recommend Electric Tobacconist USA

4.8

Based on 35,772 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour

About Electric Tobacconist USA:

Online vape store. Please visit www.electrictobacconist.support to lodge a support ticket if you need assistance (eg with a delayed order)

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Email:

www.electrictobacconist.support

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Electric Tobacconist USA 5 star review on 2nd July 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Your delivery was great, arrived as promised and packaged very well. Very happy customer.”

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Posted 3 weeks ago

“The delivery was the wrong item. The replacement and return process was very quick. I sometimes have a problem getting Logic products where I am. However, I know I can get them through you guys.”

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Posted 3 weeks ago

“I was very happy with the speed with which I received my order. Less than 1 week. I am happy to see that ET has had the Vuse Alto Pods on sale for a reasonable price.”

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Posted 4 weeks ago

“I love that this company sells the product I use there are not many avenues to purchase what I like to use but this company is very reliable and love that I found them on line to be able to order products I like. The delivery is great and dependable....👍👍”

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Posted 1 month ago

“Reasonably quick delivery time; far better price than in stores; great product availability; site easy to use.”

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Posted 1 month ago

“Wish I could download receipts”

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Posted 1 month ago

Hello, thanks for taking the time to leave us a review, and we appreciate your feedback. If you require an invoice, you can contact our team directly via the Help Desk, and we can provide this for you. I hope this helps. Best Regards - ET Team

Posted 4 weeks ago

“They shipping is 20 dollars that is sp expensive why is that . We been tryn to find in stores but that b bark n old”

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Posted 1 month ago

Hi Brandi, thanks for taking the time to leave us a review, and we appreciate your feedback. Due to the PACT Act, we are no longer able to ship through USPS, FedEx, UPS, or DHL. As a result, we now work with private carriers who ensure compliance with these regulations. We do offer lower shipping costs based on the order total: $11.99 for orders $50–$100, $3.99 for orders $100–$ 150, and FREE on orders over $150. We hope this helps, and have a nice day! Best Regards - ET Team

Posted 1 month ago

“Blu was no longer available in our stores. I wanted to find out why. Looked on line and found that I would still be able to order online. What a relief!. This purchase was for my husband who is not ready to give up smoking this particular brand-Gold Leaf. It was comparatively priced with a discount. Great!!”

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Posted 1 month ago

“The product was fine. The delivery was upsetting. If I had to do over again, I would have refused the package when he asked to see my license for ID. He took a photo front and back. The moment he left, I regretted showing him my license. It’s still bothers me. I will never show my license to accept a delivery again..”

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Posted 1 month ago

Hello, thanks for taking the time to leave us a review. We're sorry to hear you found the delivery process uncomfortable. Please note that this is a standard practice, and delivery drivers are often required to scan or photograph your ID when delivering age-restricted items. Any adult who is 21 years of age or older must present a valid government ID to sign for the order. We thank you for your understanding, and if you have any further questions, please don't hesitate to reach out to us. Best Regards - ET Team

Posted 1 month ago

“I am always pleased with the speed and quality of my orders/delivery. However, a recent message informed me that delivery is no longer available in my area [largest city in Kansas] so I guess this is the last order from me.”

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Posted 1 month ago

“You're good at what you do. The Product itself doesn't last as long as they have in previous years, but that's not on you.”

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Posted 1 month ago

“Since last September I have ordered 20, 20, 50, & 50 disposables. Still getting DOA's and NJOY says no replacement unless reported within 30 days of order. Am I expected to test them all upon receipt?”

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Posted 1 month ago

“Thank you Electric Tobbaconist . You have made my life much easier. Not having to go to multible convience stores and the mutible discount is Great. I have noticed much faster shipping time recently. The only small thing that would be nice is to get a notification on delivery day. Hope the goverment in my area do not mess up a good thing like Electri Tobbacconist deliveries. Thank you keep up the good work. Davw”

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Posted 1 month ago

“I had order issue that was resolved quickly and promptly. I really appreciate their services.”

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Posted 1 month ago

“I have not received the package that you said was should arrive Mar 3”

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Posted 1 month ago

Hi Mark, thanks for taking the time to leave us a review. We're sorry to hear about this issue. Please note orders can take up to 10 business days to arrive, and it's been 5 business days since dispatch. Upon checking the tracking, we can see the March 3rd date you are referring to was the day your package was being handed over to the final-mile carrier. We're pleased to see your order was successfully delivered on March 4th. If you require any assistance, please don't hesitate to get in touch with us. Best Regards - ET Team

Posted 1 month ago

“Great service. Timely delivery.”

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Posted 1 month ago

“Delivery was fast. This was my 2nd order, everything came neatly package. So happy I found this website. I will continue ordering from the Electric Tobacconist website.”

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Posted 1 month ago

“I didn't get my product, even after I gave you instructions so I could give you the dob..,I never received the product. You still have my money. How would you feel? The courier never responded my request to deliver at my place of work. I did give her that addess.”

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Posted 1 month ago

Hi Jacqueline, thanks for taking the time to leave us a review. We're sorry to hear you didn't receive your order. I can see you requested the order to be delivered to an alternative address after shipping, but unfortunately, our delivery partner cannot deliver to an address not listed on the original order. As the order could not be delivered, it is being returned to us. Our team offered you the options of a credit or refund on February 11th; however, we need you to confirm which you would like to proceed with. If you don't appear to be receiving our responses, please check your spam folder in case they're being delivered there. Please get back in touch with our team at your earliest convenience, and we'll be able to process this for you. Best Regards - ET Team

Posted 1 month ago

“Excellent as always. The shipment this time was much faster. Love this place!”

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Posted 1 month ago

“While I found the customer service team to be outstanding and the product I ordered was great, delivery from the shipping carrier used by Electric Tobacconist is extremely slow. My order took almost 4 weeks for delivery.”

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Posted 1 month ago

Hi Deborah, thanks for taking the time to leave us a review. It's great to hear you were happy with your products, but we're sorry your delivery took longer to arrive than expected. Our orders usually arrive within 10 working days; however, in some cases, it can take longer. Due to the PACT Act, we are no longer able to ship through USPS, FedEx, UPS, or DHL. As a result, we now work with private carriers who ensure compliance with these regulations. We thank you for your understanding. Best Regards - ET Team

Posted 1 month ago

Electric Tobacconist USA is rated 4.8 based on 35,772 reviews