Electric Tobacconist USA Reviews

Name: Electric Tobacconist USA
Address: 2555 55th street, Suite 100, Suite 100, 2555 55th street, Suite 100, Suite 100, Boulder
Rating: 4.83

4.8 Rating 35,636 Reviews

96 %

of reviewers recommend Electric Tobacconist USA

4.8

Based on 35,636 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Electric Tobacconist USA:

Online vape store. Please visit www.electrictobacconist.support to lodge a support ticket if you need assistance (eg with a delayed order)

Visit Website

Email:

www.electrictobacconist.support

Write Your review

Tell us how Electric Tobacconist USA made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Electric Tobacconist USA 5 star review on 2nd July 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Have been using your mail service for awhile. Very pleased with service. Throw me a discount now and then and I'd be very appreciative!”

Helpful Report

Posted 1 month ago

“They were easy to order and arrived quickly. No complaints.”

Helpful Report

Posted 1 month ago

“I ordered Juul pods on September 2 and am so pleased to have received them today on September 9 !!! I was worried about shipping with no tracking. But received in 7 days 😊. Will definitely be ordering again. Thanks!!!”

Helpful Report

Posted 1 month ago

“I couldn't find a local distributor for my favorite vape pods after my move and luckily Electronic Tobacconist ships my brand direct to me. Very reasonably priced as well!”

Helpful Report

Posted 1 month ago

“I am happy so say they helped me till we got it corrected!!!! It took me a few times to get it fixed but I’m very happy and grateful to your team for their continued help,support, and patience with me ……… Darla ………✨🐾”

Helpful Report

Posted 1 month ago

“For several years, I have been unable to find the Blu pods anywhere. A friend had introduced to the Electric Tobacconist site. Now I can vape my favorite flavor! Thank you ET!”

Helpful Report

Posted 1 month ago

“Great customer service from Tia and appreciate her follow up.”

Helpful Report

Posted 2 months ago

“Good pricing good service”

Helpful Report

Posted 2 months ago

“I've been using ET for years and I think it is very good. The reason I did not give 5 stars is because the tracking from the delivery company is not helpful. You don't know when your ecigs are arriving The previous delivery company was great, you always could see tracking and got a text when it was going to be delivered. This last delivery was great and ealier than expected and the delivery people themselves are always very nice, I just don't understand why they can't provide good tracking.”

Helpful Report

Posted 2 months ago

Hi Jean, thank you for your review, and we're pleased to hear you were happy with our service. Regarding the tracking, we understand your concerns and how this may cause an inconvenience. This is due to the PACT Act, which no longer allows us to send with USPS; FedEx, UPS, or DHL, and we now rely on private carriers that make compliant deliveries. As the parcel is passed through a network, your tracking information will not provide consistent updates until it reaches the final mile carrier (for local delivery). We appreciate your understanding. Best Regards - ET Team

Posted 2 months ago

“they are good”

Helpful Report

Posted 2 months ago

“THey do a good job all around”

Helpful Report

Posted 2 months ago

“Reliable, always has what is needed. Fast processing at Electric Tobacco, but shipping carrier takes about 2 weeks. So plan ahead. DCW”

Helpful Report

Posted 2 months ago

“Product is great.”

Helpful Report

Posted 2 months ago

“Without my vape pens from Boulder, I would still be smoking cigarettes. Now if you would only let me know when the tips come in. I tried to order some when I ordered my last two vape pens but they were out of stock I would like two, two packs. Let me know when you get them in stock please.”

Helpful Report

Posted 2 months ago

Hi Jeffery, thanks for taking the time to leave us a review. If you're interested in a product on our website that's out of stock, you can sign up for stock notifications. On the product page, click the red button 'Notify when back in stock', input your email address, and click 'Sign Up'. You will then receive an email once this product is restocked. We hope this helps, and have a nice day! Best Regards - ET Team

Posted 2 months ago

“Great product at a great price and fantastic delivery”

Helpful Report

Posted 2 months ago

“ET USA is great in 60% of their services EXCEPT shipping. It's outrageous and makes buying virtually unaffordable and slow in delivering product.”

Helpful Report

Posted 2 months ago

Hi Kathie, thanks for taking the time to leave us a review. We're pleased to hear you're mostly happy with our service; however, we're sorry to hear you found our shipping longer than expected. We've checked your order and can see it was delivered within our estimated 7-10 business days. Due to the PACT Act, we are no longer able to ship through USPS, FedEx, UPS, or DHL. As a result, we now work with private carriers who ensure compliance with these regulations. We thank you for your understanding. Best Regards - ET Team

Posted 2 months ago

“I am very pleased with your product and the ease of ordering.”

Helpful Report

Posted 2 months ago

“Livve the Enjoy brand, but I'm saden that they are discontinuing the brand”

Helpful Report

Posted 2 months ago

“Product was good but delivery time is way to long”

Helpful Report

Posted 2 months ago

Hi Alan, thanks for taking the time to leave us a review. We're pleased to hear you were happy with your purchase; however, we're sorry to hear you found our delivery longer than expected. We've checked your order and can see it was delivered within our estimated 10 business days. Due to the PACT Act, we are no longer able to ship through USPS, FedEx, UPS, or DHL. As a result, we now work with private carriers who ensure compliance with these regulations. We thank you for your understanding. Best Regards - ET Team

Posted 2 months ago

“Geniune Juul pods, much appreciated. Too about 3 weeks to get here.”

Helpful Report

Posted 2 months ago

Electric Tobacconist USA is rated 4.8 based on 35,636 reviews