Electric Tobacconist USA Reviews

Name: Electric Tobacconist USA
Address: 2555 55th street, Suite 100, Suite 100, 2555 55th street, Suite 100, Suite 100, Boulder
Rating: 4.83

4.8 Rating 35,686 Reviews

96 %

of reviewers recommend Electric Tobacconist USA

4.8

Based on 35,686 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Electric Tobacconist USA:

Online vape store. Please visit www.electrictobacconist.support to lodge a support ticket if you need assistance (eg with a delayed order)

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Email:

www.electrictobacconist.support

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Electric Tobacconist USA 5 star review on 2nd July 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“First order took a while to get, not their fault, second order was much faster. Great price . Thank you”

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Posted 3 years ago

“I am very disappointed that it looks like you are no longer you are going to be caring fin cartimizers. I sure hope you change your mind. The new batteries are not good.”

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Posted 3 years ago

Unfortunately, as FIN has discontinued its products, we will no longer be stocking its lines. I apologize for the inconvenience this situation causes you. We do have compatible alternatives and are always happy to help find other brands that you might enjoy! Please feel free to reach out to our HelpDesk with any questions.

Posted 3 years ago

“Easy to reorder but shipping could be better”

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Posted 3 years ago

“Excellent service- every time!”

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Posted 3 years ago

“Great Service!”

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Posted 3 years ago

“I have been ordering fron ET for years. They seem to be the only online retailer for NJoy Products used to be received quickly; however and due to PACT, the new delivery service, XDelivery,is not good. My average wait time is about 3 weeks, one order was even lost Customer service is pretty good though”

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Posted 3 years ago

“This company is doing everything that they can to react to the government regulations - if you have a problem - contact customer service - they are wonderful to work with!”

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Posted 3 years ago

“So easy to order and delivery is quick!”

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Posted 3 years ago

“Finally great delivery!”

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Posted 3 years ago

“They respond to emails but they never answer the questions that you asked”

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Posted 3 years ago

Hi, thank you very much for your feedback in this situation - this is very helpful in assisting our customer service team's growth. Looking at your interactions with our company, it seems as though you are waiting on a purchase that has been a bit delayed. I have reached out to you via email with pertinent information regarding your purchase, as well as the next possible steps in obtaining your items.

Posted 3 years ago

“Not received”

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Posted 3 years ago

Hi Kathy, it looks as though the purchase ordered on the 18th of this month was marked as delivered today. I have reached out to you via email to ensure that this was properly received and that the contents were to your liking. If this is in reference to another order, please feel free to let us know and we would be more than happy to look into the situation further for you!

Posted 3 years ago

“Service is good, with prompt shipping”

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Posted 3 years ago

We appreciate your feedback in this situation! As we continue to acclimate to the PACT Act legislation, along with our new carriers, we foresee an ever-increasing improvement in the quality of our shipping service. Please always feel free to contact us with any questions or concerns that may arise regarding future purchases using our HelpDesk!

Posted 3 years ago

“Still waiting”

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Posted 3 years ago

Hi John, I'm very sorry to hear that you have yet to receive your purchase and I can confirm that we are working adamantly with our carrier to ensure that happenings such as this do not occur in the future. I have reached out to you via email to relay the next best steps in getting your order as quickly as possible. We appreciate your continued patience in this situation.

Posted 3 years ago

“Having to make sure I am home to sign the package can be hard at times”

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Posted 3 years ago

“I have been using this site for a few years and have been completely satisfied! Highly recommend!👍”

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Posted 3 years ago

“NIGHTMARE - yes, I received my order, but you must know that this company uses XDelivery - which is a mess. Electric Tobacconist ships out same day - to this XDelivery ghost company. From there - good luck tracking your order, or when it will be delivered. The shipments go from Denver to Salt Lake City for about a week or more, and then not updated for another week, and then your delivery date is pushed out probably 5 times. And you need to be home to sign, so good luck again. Electronic Tobacconist sells a legit product, but they are using the only delivery service available, and it's beyond awful, which tarnishes their business. I stopped ordering from E.T. because of this - I go to a local shop now, and I advise you to do the same.”

Helpful Report

Posted 3 years ago

In consequence of the PACT Act, we are no longer able to ship with USPS; FedEx, DHL, and all other major shipping companies have decided to make congruent policies surrounding the prohibition of shipping nicotine products. As such, we are now reliant on two private carriers that make compliant deliveries. The only provider available in your region at this time is X Delivery. We ask that you please check out our Shipping FAQ page for more information: https://www.electrictobacconist.com/shipping-tracking-i287 Since X Delivery doesn't have the same infrastructure as the Postal Service your package may take unusual routes as it is passed through a network of carriers rather than directly to a local distribution center. We have also seen slightly longer transit times as well as occasional delays in tracking updates. We are working with their technical support team to rectify these concerns as quickly as possible. We want to assure you that we are working with them to improve communication and will notify you of delivery time windows and of progress made.

Posted 3 years ago

“The pods arrived right on time. The pods are always great. Excellent continuity in the product.”

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Posted 3 years ago

“They have the item I need and the shipping is fast”

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Posted 3 years ago

“Delivery speed is getting better each time!!”

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Posted 3 years ago

“Product selection and price are very good. Orders take an extremely long to receive with their current carrier. Have a limit of 25 per month for products that I order but delivery takes almost of month so probably need to find another source unless start using a different carrier or take away the limit on the quantity of product can order.”

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Posted 3 years ago

Hi, I am very sorry to hear that our service was less than exemplary. I can confirm that we are in the process of onboarding a more reliable alternative to our current carrier and we foresee improvements in our service within the coming months. Unfortunately, the product limits that you refer to are immovable as they are put in place to ensure that we are only selling to the end-user; however, with the coming of this new carrier, the product limits should no longer have any bearing on the accessibility of your favorite products.

Posted 3 years ago

Electric Tobacconist USA is rated 4.8 based on 35,686 reviews