Electric Tobacconist USA Reviews

Name: Electric Tobacconist USA
Address: 2555 55th street, Suite 100, Suite 100, 2555 55th street, Suite 100, Suite 100, Boulder
Rating: 4.83

4.8 Rating 35,686 Reviews

96 %

of reviewers recommend Electric Tobacconist USA

4.8

Based on 35,686 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Electric Tobacconist USA:

Online vape store. Please visit www.electrictobacconist.support to lodge a support ticket if you need assistance (eg with a delayed order)

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Email:

www.electrictobacconist.support

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Electric Tobacconist USA 5 star review on 2nd July 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Exactly what I needed. I just wish you had a better, faster way to ship.”

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Posted 3 years ago

“It's been over a month since I ordered and haven't received any product yet”

Helpful Report

Posted 3 years ago

Hi Roger, I am very sorry that your shipping experience with us has been less than satisfactory. It looks as though the reshipment of your package was marked as delivered today and I have followed up with you via email to ensure that this was successfully received. I can confirm that our shipping standards are steadily increasing as we continue to monitor and improve our current carriers' standards, while also onboarding compliant alternatives where possible. We appreciate your patience in this situation as we work to ensure that all of our customers receive their products in a timely manner.

Posted 3 years ago

“I am so happy that you are able to ship products to me again. The vape shops I had to go to basically had bongs and disposable expense vape pens. Very little vape juice or pod refills. Employees not helpful. I don’t care how long it takes to get product I am just happy I can order from you again.”

Helpful Report

Posted 3 years ago

“Living in Washington State I appreciate that Electric Tobacconist can deliver to my address.”

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Posted 3 years ago

“The product is great but you never know when you will get it. I ordered on February 25 and I’m told I have to wait until March 25 for a reship or refund. The tracking link is virtually useless. Response from customer service is quick.”

Helpful Report

Posted 3 years ago

Hi Robert, I am very sorry that your order has yet to reach you. At this moment, our reshipment/refund timeframe is extended; however, this is not a delivery estimate, but rather the maximum amount of time our policy dictates before a reshipment or refund. It takes this long for us to be sure that the package has been lost. Even after we have provided a reshipment or refund, you can expect that the original package will arrive. Please know that we are working adamantly with our current providers to rectify these delays as quickly as possible. Additionally, we are onboarding more reliable compliant alternatives wherever possible. We appreciate your continued patience whilst we overcome losing USPS as a carrier.

Posted 3 years ago

“Delivery sucks - I spent over $ 200.00 and it took 3 weeks to get to me. Then every time I order I have to be home even though the delivery range can be from 1-4 days because I must produce ID to get my shipment. I love the product - need better delivery options”

Helpful Report

Posted 3 years ago

“Your products are excellent and ordering/reordering are easy. BUT YOUR SHIPPING STINKS!!!!! It has taken almost 2 1/2 weeks to arrive and is at least a week later than the estimated date.”

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Posted 3 years ago

“I ordered a very larger order from Electric Tobacconist for the 1st time & it will be our last. They were shipping from Colorado to Virginia, and decided to go to Canada 1st. Needless to say, we did not receive order until 3 weeks later. All the Vuse pod refills were stale & dark in color, as well as 1 2 60ml bottles of juice….only 3 bottles out of everything ordered were not completely stale. The pic below shows new pods we had to buy elsewhere on the left, and the dark colored 1 on right from Electric tobacconist.”

Helpful Report

Posted 3 years ago

Hi Carly, I am very sorry to hear about the unsatisfactory experience you've had with your first order from us. To provide some clarification on our shipping, please note that all major shipping companies have banned the shipment of all vaping products, including USPS. As a result of this, we have partnered with two independent carriers. These carriers do not have the same infrastructure as other shipping companies do. Your package was shipped through X Delivery; packages shipped through this carrier are sent to the carrier's main distribution center in Ontario, California where they are processed and sorted. They are then shipped out to the final mile carriers that will be delivering the package. Because of this, transit times will exceed what you are used to seeing and shipping routes may look unusual compared to the routes of other shipping companies. We can assure you that this is not the new norm for shipping. We are constantly working with these providers to reduce their transit times and improve their services in addition to looking for other shipping options so that we can provide the best customer experience. I am also very sorry to hear that you had issues with some of your products. I have followed up with you via email so that we can get this rectified as soon as possible.

Posted 3 years ago

“Best vape I ever used just glad you finally were able to ship to me”

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Posted 3 years ago

“After disastrous attempt to deliver my package the 1st time and lies from the original delivery person you were terrific in setting up a second delivery and I thank you very much”

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Posted 3 years ago

“fast and efficient delivery!!!!!”

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Posted 3 years ago

“Great product, fast delivery!”

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Posted 3 years ago

“Shipping for my area has greatly improved. The bulk purchase is a wonderful feature.”

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Posted 3 years ago

“Great service resolved my issue quickly!”

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Posted 3 years ago

“Website is great, products they sell are great. Shipping and customer service are terrible. It takes weeks to a month to receive product. Customer service just repeats the same thing about the Pact act, when clearly an order is simply stuck in transit and requires a quick status check with the shipper. They won’t reship or refund until it’s been lost for at least 30 days.”

Helpful Report

Posted 3 years ago

Hi Jodi, I am very sorry that you have not had a satisfactory experience with both our shipping partner as well as our customer service team. Unfortunately, once a parcel leaves our warehouse, we are unable to control the speed at which it arrives. With the PACT Act legislation in effect, we are not able to expedite shipping speeds for the time being. Once we hear from our partner that a package has been lost in transit, we would be more than happy to preemptively reship or refund the purchase prior to the 30-day mark; however, without this confirmation, we are required to wait that time period.

Posted 3 years ago

“It takes much too long to receive orders. You’d think this could be figured out. Disappointing!”

Helpful Report

Posted 3 years ago

I am very sorry for the less than satisfactory experience that you have underwent with our carrier. Looking at your most recent purchase with us, it states to have been delivered last month. I have followed up with you via email to ensure that all went well with the contents of your parcel. We can confirm that we are not only working with our current providers to augment their delivery capabilities, but also onboarding compliant alternatives when possible. As such, we do not foresee these delays being present in the near future. We appreciate your continued patience in this situation; please let us know if we can answer any questions or concerns by reaching out to our HelpDesk!

Posted 3 years ago

““Product and ET are great but the new XL shipping is absolutely awful!!! I've ordered 2x since the new shipping company and both orders took a MONTH! A freaking MONTH!! In the past,I'd get my orders within 4-6 days. I no longer use ET because of it.””

Helpful Report

Posted 3 years ago

In consequence of the PACT Act, we are no longer able to ship with USPS; FedEx, DHL, and all other major shipping companies have decided to make congruent policies surrounding the prohibition of shipping nicotine products. As such, we are now reliant on private carriers that make compliant deliveries. The only provider available in your region at this time is X Delivery. We ask that you please check out our Shipping FAQ page for more information: https://www.electrictobacconist.com/shipping-tracking-i287 It looks as though I can't find an interaction log with you and our team under this email; however, if you experience any difficulties in obtaining your purchase, we would be more than happy to reship or refund this for you in agreeance with our Shipping Guarantee!

Posted 3 years ago

“Product and ET are great but the new XL shipping is absolutely awful!!! I've ordered 2x since the new shipping company and both orders took a MONTH! A freaking MONTH!! In the past,I'd get my orders within 4-6 days. I no longer use ET because of it.”

Helpful Report

Posted 3 years ago

Hi Kimberly, I apologize for the delays that you have seen with your recent orders. Unfortunately, USPS has banned the shipment of all nicotine products. Other major shipping companies like FedEx and DHL also decided to implement similar bans early last year. As a result of this, we have had to partner with independent carriers to carry out compliant deliveries. We are tirelessly working with them to improve their services and reduce their transit times. In addition to this, we are also looking for alternative shipping options. We can assure you that these delays will not be the new standard; we foresee significant improvements happening once these carriers get acclimated to the new regulations and new options become available.

Posted 3 years ago

“Awsome products at fair prices. Shipping could use some help. When not shipped thru USPS, it takes a month or more to receive my order.”

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Posted 3 years ago

“Great online store, good selection and quick shipping!”

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Posted 3 years ago

Electric Tobacconist USA is rated 4.8 based on 35,686 reviews