Electric Tobacconist USA Reviews

Name: Electric Tobacconist USA
Address: 2555 55th street, Suite 100, Suite 100, 2555 55th street, Suite 100, Suite 100, Boulder
Rating: 4.83

4.8 Rating 35,686 Reviews

96 %

of reviewers recommend Electric Tobacconist USA

4.8

Based on 35,686 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Electric Tobacconist USA:

Online vape store. Please visit www.electrictobacconist.support to lodge a support ticket if you need assistance (eg with a delayed order)

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Email:

www.electrictobacconist.support

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Electric Tobacconist USA 5 star review on 2nd July 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I am so pleased I found you...packaging and speed of delivery is awesome.... Thank you”

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Posted 3 years ago

“I am so happy that I can now continue to order from you. Thank you for finding a way to ship to my state again. It was troublesome to find a place that sells the product I get from you.”

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Posted 3 years ago

“My go to vape shop! Always has my favorite juice in stock!”

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Posted 3 years ago

“You've made me happy by always having trouble free transactions. BUT...today, I am thrilled that you can now ship to my location again...”

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Posted 3 years ago

“The batteries I bought worked about 30-40 puffs after being fully charged! Now they will not hold a charge! Did I get a bad batch of batteries? Let me know how we can resolve this problem? Thanks”

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Posted 3 years ago

Hi Scott, I am very sorry that your batteries are not operating properly. I have reached out to you via email to get this rectified as soon as possible!

Posted 3 years ago

“I have a hard time writing this review since I have not received my order from 01-27-2022 when they said it was shipped. you asked had long it took for the delivery its going on 2 months.”

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Posted 3 years ago

Hi David, I am very sorry that you have yet to receive this purchase. It looks as though we offered to reship or refund your order the same day of your initial inquiry (Feb 22) and have yet to receive a response. I've followed up with you, so please respond to this at your earliest convenience so we can get this taken care of for you as quickly as possible. We appreciate your continued patience in this situation; please let us know if you have any additional questions or concerns!

Posted 3 years ago

“I am Loving my tobacco chill pods by Blu. I am loving your speedy deliveries! It took less than week, compared to MyBlu which takes about 5 weeks. They also hacked my credit card 3 times. Electric Tobacconist..you are my new favorite for all of my vaping needs. Thank you!!”

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Posted 3 years ago

“Electric Tobacconist has saved me now that Juul has problems delivering to Calif. Electric Tobacconist contacted me and let me know they had a new service and yes this new service is awesome---no problems, delivery to door for signature, Thank you E.T.”

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Posted 3 years ago

“Easy ordering, speedy delivery!”

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Posted 3 years ago

“Great product”

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Posted 3 years ago

“Although the shipping was kind of slow and I could track my order- I like the product and your selections very much.”

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Posted 3 years ago

“Order for my wife , she likes menthol”

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Posted 3 years ago

“Awesome place to purchase from. Super fast and always have what I want !!! Thank you for being there”

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Posted 3 years ago

“Prices are ok shipping is horrible takes too long to get I’ll buy elsewhere”

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Posted 3 years ago

Hi Geraldine, I apologize for the less than satisfactory experience that you have underwent with our current providers. I want to assure you that we are working on not only improving their delivery times, but are also looking to onboard compliant alternatives where possible. This will allow us to expand our service range while also decreasing our packages' arrival. Thank you very much for your patience and understanding in this situation. We can confirm that these delays are not the new norm as we foresee significant changes taking place in the near future.

Posted 3 years ago

“Unable to deliver product. Two orders in a row, not received, about to cancel the second one for refund. ET says they are unable to track the order once it leaves their facility. Unreliable.”

Helpful Report

Posted 3 years ago

Hi Cheryl, I am very sorry that your orders did not reach you in a timely manner. Looking at our interactions, it seems as though both orders have been refunded under our Shipping Guarantee offered to all customers. I can confirm that we are actively onboarding an alternative to our current shipping options to offer better delivery times and tracking information, while also working on improving the service of our current providers. We greatly appreciate your continued patience in this situation.

Posted 3 years ago

“Excellent supplier and never have had an issue with ordering and shipping. Also, know they carry clean juices and haven't had an issue with them at all. Trusted seller.”

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Posted 3 years ago

“Love the ease in ordering and delivery time is excellent!!”

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Posted 3 years ago

“Blu product supplier. Delivery time has decreased with each order in these troubling vape product times. Customer service is without peer these days. My “go-to” vape company. Will be a customer as long as they’ll have me!”

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Posted 3 years ago

“I love this product! This company overall is awesome! They are very honest and their customer service is amazing!”

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Posted 3 years ago

“You better order these a month or more before you need them, because shipping time is outrageous.”

Helpful Report

Posted 3 years ago

Hi Cindy, I am very sorry that your orders are taking longer than usual to reach your location. We can confirm that we are not only working with our current providers to better their delivery times, but we are also in the process of onboarding alternatives. This will allow us to reach more of our customers while also decreasing our packages' arrival time. We appreciate your continued patience in this situation as we steadily becoming further acclimated to the post-USPS shipping atmosphere.

Posted 3 years ago

Electric Tobacconist USA is rated 4.8 based on 35,686 reviews