Electric Tobacconist USA Reviews

Name: Electric Tobacconist USA
Address: 2555 55th street, Suite 100, Suite 100, 2555 55th street, Suite 100, Suite 100, Boulder
Rating: 4.83

4.8 Rating 35,686 Reviews

96 %

of reviewers recommend Electric Tobacconist USA

4.8

Based on 35,686 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Electric Tobacconist USA:

Online vape store. Please visit www.electrictobacconist.support to lodge a support ticket if you need assistance (eg with a delayed order)

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Email:

www.electrictobacconist.support

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Electric Tobacconist USA 5 star review on 2nd July 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I have ordered 4 times an still havent received a order. They should try to get the products to more store so can buy there. In 3 different states i found 1 store to purchase these at an it sucks!!!!”

Helpful Report

Posted 3 years ago

Hi Cheryle, I am very sorry that you have yet to receive your purchases and I would be more than happy to assist. It looks as though all, save for your most recent order with us, have been marked as delivered. Your most recent order was reshipped in accordance with our Shipping Guarantee and has departed the central distribution facility. I have reached out to you via email to work through the orders that have you have yet to receive in hopes of resolving this as quickly as possible for you.

Posted 3 years ago

“I gave ET this rating because it is a struggle to get my order and because I have to pay postage for my package, it is becoming much more expensive. So the rating is because I CANNOT get the product. I have it mailed to a third party who then has to mail it to me. It is beyond ridiculous that a 79 year old woman cannot purchase nicotine!”

Helpful Report

Posted 3 years ago

Unfortunately, on October 20th USPS banned the shipment of nicotine products due to the PACT Act legislation. This new policy is in addition to similar bans that UPS, FedEx, DHL, and all other major shipping companies put into place in 2021. As such, we are now reliant on two private carriers that make compliant deliveries (including obtaining a signature upon delivery). Additionally, in compliance with this legislation, we are no longer able to ship to PO Boxes. Please refer to our Shipping FAQ page for more information: https://www.electrictobacconist.com/shipping-tracking-i287 Regrettably, your area is currently out of the operational area of our carriers. We are very sorry for the inconvenience this causes. We are working with them to expand their bandwidth so as to service as many of our customers as possible. You can visit our ZIP Code Checker to sign up to receive an email notification once your area has been added to the service area of our carriers: https://www.electrictobacconist.com/front_restrictions/check_delivery We greatly appreciate your patience and understanding during this uncertain time for our industry. We hope this information helps and please feel free to let us know if you have any questions or concerns.

Posted 3 years ago

“I had to cancel my order and get my money back because you, yet again, failed to uphold your end of the deal! I will not be a returning customer! Get your shipping issues handled!”

Helpful Report

Posted 3 years ago

Hi Kristy, I am very sorry that your recent order never reached you. Per our Shipping Guarantee, we commit that all customers will receive their package or a refund. On February 13th, we refunded your purchase in full as you had not received your order. To provide some clarification on this situation, unfortunately, USPS banned the shipment of all vaping products on October 21st, 2021. UPS, FedEx, DHL, and all other major shipping companies also decided to implement similar bans early last year. As a result of this, we have had to partner with two indepedent carriers to carry out compliant deliveries. These providers do not have the same infrastructure as the other major shipping companies. As such, their transit times will exceed what you are used to seeing. They are also experiencing some delays due to larger bandwidth. We are constantly working with them to improve their services so that we can provide the best customer experience. Please note that this is a relatively slow process but we can assure you that this will not be the new norm for us.

Posted 3 years ago

“I wouldn’t know about this product as it hasn’t been received. I ordered over a month ago & keep getting the run around. It showed delivered twice (it wasn’t) all responses say wait 48 hours for delivery and reach out again …….. I’ve done this multiple times without receiving what I purchased. Look elsewhere for your juice & supplies if you want to actually get what you pay for.”

Helpful Report

Posted 3 years ago

Hi Matthew, I am very sorry to hear that you have not yet received your order. In accordance with our Shipping Guarantee, we commit to all customers that you will receive your package or a refund. It appears that we have a current thread with you about this purchase and as we haven't heard back from you since the 16th, we were unable to take action on your purchase. I have gone ahead and followed up via email so that we can get this rectified as soon as possible.

Posted 3 years ago

“I've been doing business with ET for over 5 years and they are phenomenal!!!! They will continue receiving my business for a long time! 😊”

Helpful Report

Posted 3 years ago

“Very nice vape great flavor too”

Helpful Report

Posted 3 years ago

“The product is perfect, just like ordering from myBlu itself. The MAIN difference is, I received a tracking # and my order. And over a week later, while enjoying the Pods I got from you, my recurring order (done on the 3rd monthly) finally arrived. I'm happy to say, I just placed my 2nd order with your company! Thank you for great service!”

Helpful Report

Posted 3 years ago

“Excellent customer service. Received my order quickly and we’ll packaged. Will definitely continue to do business with their company ongoing. Thank you from a very satisfied customer!”

Helpful Report

Posted 3 years ago

“Great products. Very poor shipping and delivery. Carrier web sit is un-responsive and non informative.”

Helpful Report

Posted 3 years ago

Hi Sam, I am sorry to hear that you have had an unsatisfactory experience with our shipping partners. We foresee our partners getting closer to the standards that our customers have seen from us in the past before the USPS ban was implemented. We are working tirelessly with these new companies to augment their tracking capabilities and delivery times. I understand that this kind of experience is frustrating, and I can assure you that we are doing everything in our power to rectify these concerns and provide the best customer experience possible.

Posted 3 years ago

“Glad I could find my pods, quality products, but incredible slow shipping!”

Helpful Report

Posted 3 years ago

“Placed an order 1/21, order still not here 2/17. Sent an e-mail to you with all details on 2/7 with a promise of a 48 hour response. 72 hours later, no response from you. No chat, no number to call. $400 order and I continue to get emails asking me to rate/review something I don't have. Upset doesn't even begin to cover it. Getting ready to file a chargeback with credit card company.”

Helpful Report

Posted 3 years ago

Hi, I am very sorry that you have yet to receive this purchase. It looks as though you wrote into our HelpDesk on the 13th at 1:30PM and our team responded to you the same day at 2:11PM detailing the reasoning for the delays seen on your package. We ended our response with an offer to reship or refund the purchase if it had not been received by tomorrow. Please respond to the email thread created by your original inquiry if you do not have this package in your possession by the end of the day tomorrow, and we would be more than happy to reship or refund this in accordance with our Shipping Guarantee. We appreciate your continued patience in this situation; please do let us know if you have any further questions or concerns by responding to the same thread.

Posted 3 years ago

“Been a month, and I still have not received my order.”

Helpful Report

Posted 3 years ago

Hi Sainath, I am very sorry that you have yet to receive your purchase. Under our Shipping Guarantee offered to all of our customers, we would be more than happy to refund or reship your purchase. I have reached out to you via email to begin this process. We greatly appreciate your patience in this situation.

Posted 3 years ago

“The ecigs are fine with 1 or 2 duds on occasion, but the shipping is too slow. Ordered DFeb 2 and delivered Feb 16.”

Helpful Report

Posted 3 years ago

“I enjoy your product, but your delivery provider that you use is the absolute worst. Long time customers, such as myself, that place regular orders under the same name and address should not be required to be present to sign each and every time if you continue to use the same delivery service. It took over a month to receive my last order and I had to miss work twice to stand by for a delivery that never arrived when it said it would.”

Helpful Report

Posted 3 years ago

Hi Robert, As a result of the PACT Act legislation, all orders require a signature upon delivery. Unfortunately, this is not something that can be waived or preauthorized. We do apologize for the inconvenience this causes. As a suggestion, it may be helpful to change your shipping address to your work address so that you can be present to sign for the package. Please be advised that the shipping company we have partnered with is currently experiencing some delays as a result of increased shipping volumes caused by bans implemented by all major shipping companies. As they have a different infrastructure than other companies like UPS and FedEx, they will have longer transit times than what you are used to as well as occasional delays to the tracking information. We can assure you that we are constantly working to rectify these concerns and get back to the shipping standards our customers have seen from us in the past.

Posted 3 years ago

“Very disappointed with delivery options. After 30 days order still had not arrive. The customer service was good, prompt and clear with the options to either keep order or cancel. I chose to cancel since it was not possible to determine "when" it would be delivered. The tracking system status was that it was "returned" to sender? Thankfully, the credit was promptly processed. In the meantime, I've found another source for this product and will no longer use Electric Tobacconist.”

Helpful Report

Posted 3 years ago

We are very happy that we were able to resolve the situation with your purchase as efficiently as possible for you. And we would like to apologize for the experience that you have underwent with our shipping providers - please know that we are not only working with them to rectify these difficulties as quickly as possible, but are also in the process of onboarding alternatives where possible within a compliant sphere. We appreciate your continued patience in this situation. We want to reiterate that this is not the new norm, and we expect to see steady improvements as we continue to bolster our partners' abilities.

Posted 3 years ago

“wished the shipping wasn't so high and the shipping is over a month, but I would order again.”

Helpful Report

Posted 3 years ago

We are very happy that you have received your purchase! We want to impart that our expectation for the current shipping situation is positive - we foresee steady augmentation in our partners' abilities to get orders to their final destinations within a timely manner and we are consistently looking for alternatives to onboard as well. Thank you for shopping with us and we look forward to serving you in the future!

Posted 3 years ago

“Only 2 things i dont like is that it almost take a month for you to get your stuff & that you half to sign for it, other than that the product is gd & service.”

Helpful Report

Posted 3 years ago

Unfortunately, we are unable to bypass the signature requirement in accordance with the PACT Act legislation; however, we can confirm that we are making continual progress with our current partners' delivery capabilities. We appreciate your patronage, and please do not hesitate to reach out to our HelpDesk with any questions or concerns that may arise!

Posted 3 years ago

“IT takes a mouth to get my order,the last two orders!”

Helpful Report

Posted 3 years ago

In consequence of the PACT Act, we are no longer able to ship with USPS; UPS, FedEx, DHL, and all other major shipping companies have decided to make congruent policies surrounding the prohibition of shipping nicotine products. As such, we are now reliant on two private carriers that make compliant deliveries. The only provider available in your region at this time is X Delivery. We ask that you please check out our Shipping FAQ page for more information: https://www.electrictobacconist.com/shipping-tracking-i287 Since X Delivery doesn't have the same infrastructure as the Postal Service your package may take unusual routes as it is passed through a network of carriers rather than directly to a local distribution center. We have also seen slightly longer transit times as well as occasional delays in tracking updates. We are working with their technical support team to rectify these concerns as quickly as possible. We are working with them to improve communication and notify you of delivery time windows, and we will keep you updated as we make progress. I have reached out to you via email to ensure that all went well with both of your orders and if we can be of any additional assistance at this time.

Posted 3 years ago

“You guys at ET are ok. It's your delivery service that is literally garbage. Like the order I have waiting right now. I ordered it on Jan. 31, As I write this right now I'm STILL waiting on it and its Feb. 15. I've ordered quite a couple times from you guys now and every time it's the same thing. Your shipping SUCKS. Your only allowed 25 of the item per month. When it's taking half the month just to get one of the packages in (yes it takes me that long sometimes longer to get one package from you guys). I understand the covid craziness going on but come on I'm going on half the month right now and the shipment I have coming still doesn't have a date of arrival. You tell me if you were in my shoes how would you rate it? Other then the shipping you guys have, everything else is ok good service. Zero problems ordering.”

Helpful Report

Posted 3 years ago

Hi Ryan, thank you very much for your continued patience in this situation as well as for your feedback. We are looking to consistently improve our service and we appreciate the information that all of our customers provide in this realm. Unfortunately, in accordance with the PACT Act legislation, we are now using two independent couriers to make compliant deliveries. USPS, UPS, FedEx, DHL, and all other major shipping companies have made policy surrounding the prohibition of shipping nicotine products. We are working with our two partners in augmenting their level of delivery timeframe accuracy as well as their level of available tracking information. In regards to your most recent order with us, I have reached out to you via email to provide a bit more information as to what is taking place in our current climate as well as to provide a date of when your order is eligible for a reshipment or refund.

Posted 3 years ago

“Always arrives on the date that's stated by Electron Tobacconist. Njoy are the best electronic cigarettes on the market.”

Helpful Report

Posted 3 years ago

Electric Tobacconist USA is rated 4.8 based on 35,686 reviews