Electric Tobacconist USA Reviews

Name: Electric Tobacconist USA
Address: 2555 55th street, Suite 100, Suite 100, 2555 55th street, Suite 100, Suite 100, Boulder
Rating: 4.83

4.8 Rating 35,686 Reviews

96 %

of reviewers recommend Electric Tobacconist USA

4.8

Based on 35,686 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Electric Tobacconist USA:

Online vape store. Please visit www.electrictobacconist.support to lodge a support ticket if you need assistance (eg with a delayed order)

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Email:

www.electrictobacconist.support

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Electric Tobacconist USA 5 star review on 2nd July 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The time it takes to receive orders is ridiculous! Over 20 days.”

Helpful Report

Posted 3 years ago

I am very sorry that you have yet to receive this purchase. I can assure you that we are working nonstop with our shipping providers in order to rectify these delays as quickly as possible. We appreciate your feedback as well as your continued patience in this situation while we adapt to the regulations put in place by the PACT Act legislation. To provide further information regarding why there are potential delays seen on packages, as well as the best next steps for your purchase, I have reached out to you via email. Please feel free to contact us at any time on that medium and we would be more than happy to assist where we can.

Posted 3 years ago

“Love your products and service!”

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Posted 3 years ago

“This is the best flavored juice EVER! My only issue is the bottles are impossible to open. I have to use a screwdriver and knife to cut off the cap. Fix this issue, and you'll get a 5 star review!!”

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Posted 3 years ago

“My problem is that it took a month to receive my order. I have ordered from other vendors and received my order within three days. A month just way too long to wait for my order, very disappointed that I had to wait so long.”

Helpful Report

Posted 3 years ago

Unfortunately, in consequence of the PACT Act, we are no longer able to ship with USPS; UPS, FedEx, DHL, and all other major shipping companies have decided to make congruent policies surrounding the prohibition of shipping nicotine products. As such, we are now reliant on two private carriers that make compliant deliveries. The only provider available in your region at this time is X Delivery. We ask that you please check out our Shipping FAQ page for more information: https://www.electrictobacconist.com/shipping-tracking-i287 Since X Delivery doesn't have the same infrastructure as the Postal Service your package may take unusual routes as it is passed through a network of carriers rather than directly to a local distribution center. We have also seen slightly longer transit times as well as occasional delays in tracking updates. We are working with their technical support team to rectify these concerns as quickly as possible. We are working with them to improve communication and notify you of delivery time windows, and we will keep you updated as we make progress.

Posted 3 years ago

“LOVE THE MANGO FLAVOR. I ORDER IN BULK AND ABOUT 25% OF THEM DO NOT WORK. WISH THEY LASTED A LITTLE LONGER FOR WHAT YOU HAVE TO SPEND ON THEM TO GET THEM TO YOU. SHIPPING COULD BE QUICKER.”

Helpful Report

Posted 3 years ago

Hi Laura, it looks as though we issued a credit for the defective devices on this purchase - we hope this helped! I've followed up with you via email with instructions on how to use this credit applied to your account. We have also contacted the manufacturer regarding this concern so that it does not happen in the future!

Posted 3 years ago

“It takes to long to recieve my products. Can’t you make it easier?”

Helpful Report

Posted 3 years ago

I can confirm that we are working adamantly with our carriers to improve their service levels as well as their tracking capabilities. We have made significant strides in these realms and will continue to work with them to bolster our shipping standards. We appreciate your patience in this situation as we augment our providers' abilities!

Posted 3 years ago

“Never got my order or refund”

Helpful Report

Posted 3 years ago

Hi Kelly, we are very sorry to hear this! I have reached out to you via email to get this situated as quickly as possible with either a reshipment or refund, in accordance with our Shipping Guarantee. I'll be on the lookout for your response and I greatly appreciate your continued patience in these circumstances.

Posted 3 years ago

“love your products! and the accessories to purchase with it. THANKS so much”

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Posted 3 years ago

“I love this company!! I was told not to have any nicotine so I ordered some juice fromthe Electronic Tobacconist and they also went out of their way to let me know there was no nicotine in the product I ordered. Also they carry the Boulder products that I love! They go out of their way to see that you are satisfied!!! Dont hesitate buying from them!!! Great company!!!!”

Helpful Report

Posted 3 years ago

“Cannot say much positive right now. Placed an order almost 6 weeks ago and it was never delivered as of today 2/13. Contacted customer support and they advised me they are reshipping. Still waiting. Jeff”

Helpful Report

Posted 3 years ago

Hi Jeff, I am very sorry that you have yet to receive this, though I am happy to hear that our team has reshipped your purchase. Looking at the reshipment, it seems as though the tracking for this parcel was updated today, which leads us to believe that this is actively in transit to your location. We appreciate your continued patience in this situation and we look forward to your secondary shipment arriving very soon. Please always feel free to reach out to us via email or by using our HelpDesk if you run into any difficulties with your reshipment or the contents therein!

Posted 3 years ago

“I'm enjoying this product and would have given it 5 stars, except one of the pods arrived leaking fluid, and I had to throw it out fr fear it might explode or something. The service is great and Electric Tobacconist has always been expedient. What I like most is that I'm not able to purchase these flavored products in my area.”

Helpful Report

Posted 3 years ago

Hi Gayle, thank you very much for your feedback in this situation and for your kind words! It looks as though we reshipped one of your devices since it did arrive leaking. We hope that this one was okay! I've gone ahead and followed up on this situation with you, just to be sure. We appreciate your shopping with us and please do keep us in mind for your future vaping needs!

Posted 3 years ago

“Very upset with the way Electric Tobacconist USA handled my shipping situation. My package is traveling everywhere but to my house. It has wound up in transit up to about 100 miles from my house then was shipped to Dallas. Then it came back to near my house and it is just sitting there. I have since ordered from another company and got my juice is 3 days!!!!!!! It was a private carrier and I got it in 3 days!!!! The bs that this company gives you is not accurate. It is understandable 5 to 7 days bc of the different way of shipping but not 40 or 44 days... we are onn day 45. I do not recommend ordering from this company with there current carrier. Agents blame it on the carrier and the carrier do give 2,3,4, or 45 effs!!!!!! I never received my package. I doubt it ill ever receive it.”

Helpful Report

Posted 3 years ago

Hi Kellie, thank you for your feedback in this situation. Since X Delivery doesn't have the same infrastructure as the Postal Service your package may take unusual routes as it is passed through a network of carriers rather than directly to a local distribution center. We have also seen slightly longer transit times as well as occasional delays in tracking updates. We are working with their technical support team to rectify these concerns as quickly as possible. Looking at the interaction between yourself and our team, it seems as though we have offered to reship or refund your purchase in accordance with our Shipping Guarantee and are currently awaiting confirmation of either in your response.

Posted 3 years ago

“I'm very impressed!”

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Posted 3 years ago

“I had ordered from them multiple times. The Delivery service company's they use are HORRIBLE, takes over 3 1/2 weeks to get your products, found another website that I get them within 7 days. So sad, when you communicate with them they are polite but all you get is the standard we are sorry and regulations etc., if that's the case why do the other company I now use don't give that excuse?”

Helpful Report

Posted 3 years ago

Hi DG, we greatly appreciate the feedback you have provided us in this situation as we are constantly looking to improve our services. The Electric Tobacconist follows all state and federal mandated regulations - as such, we are no longer able to use USPS as a shipping provider. UPS, FedEx, DHL, and all other major shipping companies have enacted similar policy. Thus, we are using two independent couriers. They are more accustomed to commercial shipments, so we are currently working with them on augmenting their available public tracking abilities. And they are not quite accustomed to our bandwidth, though they are making the necessary changes in this regard when possible. Thank you for your continued patience and understanding in this situation whilst we overcome difficulties presented by the PACT Act legislation.

Posted 3 years ago

“Delivery notifications need improvement. Royalty or bulk discount would be appreciated. .”

Helpful Report

Posted 3 years ago

“I had to find a new company to order my product from as it has been almost a month since I ordered and still no product. I paid for a delivery and still no delivery. I do realize that things are a bit slower these days but this is pushing the boundaries. I have hopefully found a new place to order and hopefully they will be more prompt.”

Helpful Report

Posted 3 years ago

Hi, I would like to apologize for the quality of service displayed on your most recent purchase with us. We can confirm that we do not foresee these delays being present for very much longer. We have already seen a significant increase in the number of orders delivered within 10 days of placing the purchase. It looks as though we offered to reship or refund your order on the 12th as it was deemed lost in transit by our shipping standards. Please note that it is not uncommon for the original package to arrive even after we have reshipped or refunded the purchase. However, in an attempt to get situations resolved as quickly as possible for our customers, we offer to preemptively reship or refund purchases in accordance with our Shipping Guarantee. I have followed up on our previous email interaction in hopes of rectifying this as quickly as possible for you.

Posted 3 years ago

“Delivery times are ridiculous for NJOY daily products. Its been 3 months and still waiting for Electric Tobacconist to sort out their delivery processes!”

Helpful Report

Posted 3 years ago

Hi Hussain, Unfortunately, as a direct result of the PACT Act legislation, USPS implemented a ban on all vaping products in October of last year. This has presented us with limited shipping options as all other major shipping companies decided to enact similar bans. The new providers that we have partnered with are new to shipping vaping products and are unfortunately facing a much larger bandwidth than they were before these regulations were set in place. We understand that these transit times have exceeded what you have seen from us in the past and we sincerely apologize for the inconvenience that this has caused you. We are constantly working to improve delivery speeds and communication, though this can be a relatively slow process. We appreciate your continued support during this challenging time. It may be helpful to keep these longer transit times in mind when placing your next order with us and as always, please feel free to let us know if we can be of any assistance.

Posted 3 years ago

“I ordered 38 days ago and still haven't received it. I have understand there are new regulations but there's no point in ordering anymore.”

Helpful Report

Posted 3 years ago

Hi Josh, I am very sorry to hear of this troubling experience that you have underwent with our carrier and I would be more than happy to help get this resolved for you as quickly as possible. It looks as though we offered to reship or refund your purchase on the 9th of this month, as it was deemed lost in transit by our policy. I have gone ahead and sent a follow up email so that we are able to get your products to you, or refund the purchase depending on your preference. The Electric Tobacconist commits to either receipt of your purchase or a refund accordingly. Please know that we are working adamantly with our providers to rectify these delays and foresee augmentation in the near future.

Posted 3 years ago

“Absolutely cannot find njoy 2.4 classic tobacco pods anywhere except electric tobacconist!!! So pleased with this company. Excellent customer care!”

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Posted 3 years ago

“Products and services are always excellent. Courier service stinks, but not company's fault. I just plan ahead now.”

Helpful Report

Posted 3 years ago

Electric Tobacconist USA is rated 4.8 based on 35,686 reviews