Electric Tobacconist USA Reviews

Name: Electric Tobacconist USA
Address: 2555 55th street, Suite 100, Suite 100, 2555 55th street, Suite 100, Suite 100, Boulder
Rating: 4.83

4.8 Rating 35,686 Reviews

96 %

of reviewers recommend Electric Tobacconist USA

4.8

Based on 35,686 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Electric Tobacconist USA:

Online vape store. Please visit www.electrictobacconist.support to lodge a support ticket if you need assistance (eg with a delayed order)

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Email:

www.electrictobacconist.support

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Electric Tobacconist USA 5 star review on 2nd July 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Only place I buy my e cigarettes from. I’ve tried other places but always come back to Electronic Tobacconist. Efficient, and good prices.”

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Posted 3 years ago

“This company has the worst delivery times of any company I have ever bought from. My last order took 3.5 weeks from the time I ordered to actually received. The previous order was 2.5 weeks. Why???”

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Posted 3 years ago

In consequence of the PACT Act, we are no longer able to ship with USPS; FedEx, DHL, and all other major shipping companies have decided to make congruent policies surrounding the prohibition of shipping nicotine products. The only provider available in your region at this time is our Standard Regional Carrier. We ask that you please check out our Shipping FAQ page for more information: https://www.electrictobacconist.com/shipping-tracking-i287 Our options have slightly longer transit times as well as occasional delays in tracking updates; however, we can confirm that in working with them we will be able to reduce this over the coming weeks. However, with the infrastructure and bandwidth that this carrier has, their delivery times will exceed what you are used to with USPS. We extend our thanks for your patience as we work towards this and we will be continuously providing you with updates regarding our progress. We do sincerely apologize for any inconvenience that this has caused you; please do let us know if you have any further questions or concerns in the interim by contacting our HelpDesk: https://help.electrictobacconist.com/support/tickets/new

Posted 3 years ago

“Amazing service! Easy to order, reasonable prices and quick delivery, I wouldn’t go anywhere else.”

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Posted 3 years ago

“Very good product, juices have great flavor.”

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Posted 3 years ago

“I have been using Electric Tobacconist for a while now. I buy all my vaping products from them. And when I have a issue or a vape device breaks or is faulty they do everything to fix the product or replace it. I have always had outstanding service with them.”

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Posted 3 years ago

“I never received it”

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Posted 3 years ago

Hi John, I am very sorry that your order didn't reach you. Inaccordance with our Shipping Guarantee, we commit that all customers will receive their package or a refund. As your order did not arrive, we refunded your purchase on February 13th. Once again, I sincerely apologize for the experience you had with your recent order. I can assure you that we are working closely with our shipping partners to improve their services as well as looking at other shipping options. We foresee improvements happening in the coming weeks once these providers get acclimated to the new regulations and larger bandwidth.

Posted 3 years ago

“There has biin perfet service since USPS is out of the loop.”

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Posted 3 years ago

“Order was delivered in a timely manner”

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Posted 3 years ago

“I cannot say enough about the great customer service,thanks everyone!”

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Posted 3 years ago

“If you have a job and can't control when you will be home to receive the delivery you probably will not get the delivery because they need a signature and there is no way to know when they will arrive.”

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Posted 3 years ago

Hi Brian, As a result of the PACT Act legislation, all orders require a signature upon delivery. This is not something that can be bypassed or preauthorized and I do apologize for the inconvenience that this causes. For future reference, it may be helpful to ship your products to a work address or other physical address where an adult signature can be obtained. Additionally, we are constantly working with our shipping partners to augment their tracking capabilities and communication so that we can better notify you of delivery time windows. We expect that these concerns will be resolved once these carriers get acclimated to the new regulations and larger bandwidth they are now facing. We commit that all of our customers will receive their package or a refund. It does appear that your most recent order was marked as return to sender on February 4th. I have followed up with you via email so that we can get this rectified as soon as possible.

Posted 3 years ago

“I'm familar with the Ripe Vape products. I've been vaping for many years and have reviewed the products favorably several times in the past. With the recent regulations and restrictions on shipping I used your company to still get my favorite products. While the process is less simple than what I have experienced prior to the new rules, I was plaeased with the wy you handled the delivery and availabiity during a challenging time. Stock was a bit low and I actuallyordered less than I intended due to this but not a major problem. Overall a goo job by your team.”

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Posted 3 years ago

“As always, product selection, price and availability are excellent. My "go to" place for vaping needs. Thank you!”

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Posted 3 years ago

“Took more than a month to receive them”

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Posted 3 years ago

I am very sorry to hear about the delays that you experienced with you recent order. Unfortunately, we are no longer able to ship through USPS. All other major shipping companies have also decided to implement similar vaping bans and as a result of this, we have had limited shipping options. We are tirelessly working with the independent carriers that we have partnered with to improve their services as well as looking for other shipping options as well. We can assure you that this will not be the new norm for us and we appreciate your continued patronage during this difficult time for the vaping industry.

Posted 3 years ago

“Been great since I began using them”

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Posted 3 years ago

“Product is good, but delivery takes way to long. My last order too almost a month”

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Posted 3 years ago

“The Daily Cig is great. Always great Customer Service & easy to reorder.”

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Posted 3 years ago

“The products are great but the delivery is awful. Questions regarding delivery are unanswered and there is no way to communicate through phone to get answers from customer service. Needs much improvement!”

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Posted 3 years ago

Hi Karen, I am very sorry to hear that you did not have a satisfactory experience with our customer care team and we greatly appreciate your feedback in this situation. Looking at our previous interactions, we provided clarity on the delays seen on your purchase in regards to the PACT Act legislation. Unfortunately, we do not operate a phone service as we are very stringent on keeping records of all of our interactions. If you have any future difficulties that arise, please do not hesitate to let us know as we would be more than happy to assist where we can.

Posted 3 years ago

“took rather long to recieve it”

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Posted 3 years ago

“Great products!! Fast service and very reliable! Delivered right to your door with no hassle. When I receive my order I order again so I never run out and saves the hassle of trying to find this great product at stores that are always out of the product! Very happy customer!!’”

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Posted 3 years ago

“One word - perfect!”

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Posted 3 years ago

Electric Tobacconist USA is rated 4.8 based on 35,686 reviews