Electric Tobacconist USA Reviews

Name: Electric Tobacconist USA
Address: 2555 55th street, Suite 100, Suite 100, 2555 55th street, Suite 100, Suite 100, Boulder
Rating: 4.83

4.8 Rating 35,686 Reviews

96 %

of reviewers recommend Electric Tobacconist USA

4.8

Based on 35,686 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Electric Tobacconist USA:

Online vape store. Please visit www.electrictobacconist.support to lodge a support ticket if you need assistance (eg with a delayed order)

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Email:

www.electrictobacconist.support

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Electric Tobacconist USA 5 star review on 2nd July 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Love the vape pen , but deliver took 1 month!”

Helpful Report

Posted 3 years ago

We are very sorry for the delayed experience that you have encountered with our shipping partners and we do greatly appreciate your continued patience and understanding in this situation. We constantly pursue an improved service from our carriers, so feedback like this is incredibly valued. That all being said, I am very happy that you have received your purchase. I have followed up with you via email to further explain the current shipping predicament as well as for the purpose of you having a direct contact line in the event that you experience any future difficulties. Thank you very much for shopping with us and I hope that you have a wonderful day.

Posted 3 years ago

“I'm sure the company itself is fine, and I understand there are laws in place that make the delivery of vaping products difficult, which is largely out of the control of Electic Tobacconist USA. So, be sure to order early and be prepared for a LONG WAIT. I ordered a month ago and my shipment has been delayed SIX times so far, including arriving in my city and being diverted out again three times. At this point, if my order is ever actually delivered to me, I will be astonished.”

Helpful Report

Posted 3 years ago

Hi Angela, I am very sorry to hear that you have yet to receive your package. Unfortunately, in addition to the new regulations that have been implemented, our shipping partners are currently experiencing longer transit times due to increased shipping volumes. We do sincerely apologize for the inconvenience that this has caused you. Please note that we are tirelessly working towards resolving these issues so that we can get your package to you as soon as possible. It looks as though we have a current email thread with you; however, I have followed up on our conversation - if you could please check this at your earliest convenience, I would be happy to assist you further.

Posted 3 years ago

“Despite a few glitches in the recent delivery process Electronic Tobacconist maintains a sound business model, providing product and service that matches their claim.”

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Posted 3 years ago

“From time of order to actual delivery was 1 month. I used to receive within 10 days”

Helpful Report

Posted 3 years ago

I sincerely apologize for the delays you have experienced with your recent orders. As a result of the PACT Act legislation, we are no longer able to ship through USPS. All other major shipping companies, including UPS, FedEx, and DHL have also implemented similar bans to prohibit the shipment of all vaping products. As such, we are reliant on two independent carriers to complete compliant deliveries. To provide some clarification, these carriers are two of the most commonly used providers in our industry at the moment and for a while, these were the only options available. These couriers are currently experiencing some delays due to increased shipping volumes as well as different infrastructure than other major shipping companies. We can assure you that we are doing everything in our power to get back to the shipping standards our customers have seen from us before these new regulations were set in place. We appreciate your patience as we work towards this and we would like to emphasize that this is not the new norm for our customers going forward.

Posted 3 years ago

“I would like to order more, the price is fantastic however, it took 2 and a half week to receive. Way too long.”

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Posted 3 years ago

“3rd time purchasing from your site. Prices are great, but each time I purchase it takes longer and longer to receive the product. My last purchase took a month to receive. In that time, I had to go out and purchase three separate times from other vendors. I am willing to pay for faster shipping.”

Helpful Report

Posted 3 years ago

Unfortunately, we are unable to offer any expedited shipping at this time with the current restrictions in place; however, we can confirm that we have made significant strides in improving our partners' delivery capabilities as of late. We see a majority of orders reach their final destination within 13 days of their respective dispatch dates. We understand that these delays are a stark contrast from what you have experienced in the past with USPS and UPS and we want to assure you that we are working steadily towards regaining these standards. While the shipping speeds may never match exactly that of the postal service, we foresee our estimations declining as our independent providers augment their service. We thank you for your patience and understanding throughout this situation. We will continue to work towards bringing you an exemplary service once more.

Posted 3 years ago

“Could find more reliable shipping courier.”

Helpful Report

Posted 3 years ago

Hi Charles, Unfortunately, we no longer have the ability to ship through any major shipping company, including USPS, FedEx, DHL, and UPS. Consequently, our options for shipping have been limited. We are constantly working with our shipping partners to improve delivery speeds, reliability, and communication. We do expect that these issues will be resolved once these carriers get adjusted to the larger bandwidth they are now facing. In addition to this, we are constantly looking for other shipping options as well. We do hope to get back to the shipping standards our customers have seen from us in the past and we appreciate your patronage as we work towards this.

Posted 3 years ago

“I'm hoping the shipping date is 10 days or less from the order. It seems to take a long time and I don't get any updates on when the order is coming.”

Helpful Report

Posted 3 years ago

Hi Diane, we are currently estimating 7-10 business days for delivery through our Standard Regional Carrier, which is currently the only provider that services your region at this time. Please note that this is just an estimate and transit times may vary. Unfortunately, this carrier is experiencing some delays due to increased shipping volumes. This is a direct result of bans that have been implemented by all major shipping companies, including USPS. Also, this carrier ships packages through a network of smaller couriers, rather than directly to a local distribution center. Once a package leaves our warehouse, it is shipped to the carrier's main distribution center where is it then sorted and processed. Orders are then shipped to the final mile carrier that will be delivering the package. Because of these aforementioned reasons, transit times may be longer than what you would expect with other companies like FedEx or UPS. We do recommend keeping these delays in mind when placing your next order with us. We have also seen some instances of delays in updates to the tracking information. We are working to rectify this. If you place another order with us and you happen to not receive your tracking information, please reach out to us at our HelpDesk or hello@electrictobacconist.com and we would be happy to assist you.

Posted 3 years ago

“The only negative I have is that it takes too long to get your order.”

Helpful Report

Posted 3 years ago

Hi Maureen, I would like to apologize for the delays that you have experienced with your recent orders. Unfortunately, we are no longer able to ship through any major shipping company, including USPS. As a result of this, we have partnered with two independent carriers who do not have the same infrastructure as companies like UPS or FedEx. Consequently, transit times will exceed what you are used to seeing with other delivery companies. Additionally, these new regulations are currently affecting every retailer in our industry and they have also had to make the switch to these independent carriers. This is resulting in some delays, which we expect to be resolved once the providers get acclimated to the larger bandwidth. I can assure you that we are tirelessly working with them to get packages to our customers as soon as possible. For the time being, it could be helpful to keep these potential delays in mind when placing your next order with us. I appreciate your patience during this difficult time for the vaping industry. As always, please feel free to reach out to us at our HelpDesk or at hello@electrictobacconist.com to let us know if we can be of any assistance!

Posted 3 years ago

“Good prices and fast servie”

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Posted 3 years ago

“great company just wish I could get the product faster”

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Posted 3 years ago

“Rich tobacco is good,but would rather have the bold.”

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Posted 3 years ago

“took almost 3 weeks to get my order very dissatisfied with your shipping probably won't buy anything again.”

Helpful Report

Posted 3 years ago

Unfortunately, in consequence of the PACT Act, we are no longer able to ship with USPS; UPS, FedEx, DHL, and all other major shipping companies have decided to make congruent policies surrounding the prohibition of shipping nicotine products. As such, we are now reliant on two private carriers that make compliant deliveries. The only provider available in your region at this time is X Delivery. We ask that you please check out our Shipping FAQ page for more information: https://www.electrictobacconist.com/shipping-tracking-i287 Since X Delivery doesn't have the same infrastructure as the Postal Service your package may take unusual routes as it is passed through a network of carriers rather than directly to a local distribution center. We have also seen slightly longer transit times as well as occasional delays in tracking updates. We are working with their technical support team to rectify these concerns as quickly as possible.

Posted 3 years ago

“Due to new laws, they are limited on shipping. Their choice in carrier is extremely poor. Three weeks after my order, I never could connect with my order. Very disappointed.”

Helpful Report

Posted 3 years ago

Hi Janet, we appreciate your continued patience and understanding whilst we overcome the difficulties presented by losing not only USPS, but all other major shipping companies. We understand that our current partners are not quite up to par with what our customers are used to; however, we want to assure you that we are doing everything in our power to bolster their service abilities while also looking to expand our shipping options where available. Looking at the tracking information for your most recent purchase with us, it seems as though this is in the process of being returned to us. This mostly happens when the delivery driver is unable to obtain a signature for the parcel upon delivery. Anytime you see "returned to sender" or an inconsistency on your tracking, please do not hesitate to let us know as we would be more than happy to assist in getting troubles resolved as quickly as we can. I have followed up with you via email in order to either get your products to you, or provide a refund for the purchase.

Posted 3 years ago

“Company is good, product is good. Delivery terrible. Last order took about 1 month from shipping to actual delivery.”

Helpful Report

Posted 3 years ago

“I have ordered from this company in the past before shipping tobacco was a issue without a problem. I have always been satisfied”

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Posted 3 years ago

“Electric Tobacconist is back to it's excellent services.”

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Posted 3 years ago

“Delivery system is horrible.”

Helpful Report

Posted 3 years ago

Hi, thank you for reaching out to us with this information - we take all feedback into account when exacting policy as well as communicating with our shipping partners regarding their service. Unfortunately, in consequence of the PACT Act, we are no longer able to ship with USPS; UPS, FedEx, DHL, and all other major shipping companies have decided to make congruent policies surrounding the prohibition of shipping nicotine products. As such, we are now reliant on two private carriers that make compliant deliveries. The only provider available in your region at this time is X Delivery. We ask that you please check out our Shipping FAQ page for more information: https://www.electrictobacconist.com/shipping-tracking-i287 Looking at the tracking for your most recent purchase with us, it seems as though this was marked as delivered on the 4th of this month. If you have not yet received this, please don't worry. I have reached out to you via email with the next steps in getting this purchase to you as quickly as possible in accordance with our Shipping Guarantee.

Posted 3 years ago

“Very unprofessional”

Helpful Report

Posted 3 years ago

Hi Linda, I want to extend our sincerest apologies for the poor experience you have undergone with our shipping partners and we can assure you that this will not be the new norm in the near future. Looking at your purchase with us, it seems as though this was returned to us due to failed delivery attempts - this typically takes place when the courier is unable to obtain a signature upon delivery. Under our Shipping Guarantee, we would be more than happy to replace this purchase for you, or refund the order. For any difficulty that arises with any order or item, we recommend reaching out to our HelpDesk first so that we are able to take immediate action on the issue. You can always reach out to us via email at hello@electricotbacconist.com as well!

Posted 3 years ago

“I love the ease of ordering. The process is wonderful. Whenever I’ve had questions the service is very responsive and helpful. I think the company has the same issues as many now with Covid and the demand for shipping but other than that it’s always been a wonderful experience”

Helpful Report

Posted 3 years ago

Electric Tobacconist USA is rated 4.8 based on 35,686 reviews