Electric Tobacconist USA Reviews

Name: Electric Tobacconist USA
Address: 2555 55th street, Suite 100, Suite 100, 2555 55th street, Suite 100, Suite 100, Boulder
Rating: 4.83

4.8 Rating 35,685 Reviews

96 %

of reviewers recommend Electric Tobacconist USA

4.8

Based on 35,685 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Electric Tobacconist USA:

Online vape store. Please visit www.electrictobacconist.support to lodge a support ticket if you need assistance (eg with a delayed order)

Visit Website

Email:

www.electrictobacconist.support

Write Your review

Tell us how Electric Tobacconist USA made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Electric Tobacconist USA 5 star review on 2nd July 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I stumbled upon your web site almost 2 months ago. I am so happy I did. My usual place of purchasing the Vuse Menthol Pods 1.8 I normally by from the gas station. It is never guaranteed to be in stock, a few times I had to go to a different town. This has made a huge difference in how I buy my Vuse Menthol Pods, Its easy to order. If you have questions there happy to help, it delivers quite fast and comes right to the door and then you sign for it. This is the only way now that I get my Vuse Menthol Pods. Try it, you won't be disappointed. Pat”

Helpful Report

Posted 1 year ago

“due to delivery issues my ordere was returned to your warehouse. I have not been refunded. T”

Helpful Report

Posted 1 year ago

Hi Catherine, thank you for sharing your feedback with us. We’re very sorry to hear about this. After reviewing the tracking information, I can confirm that the order was not returned to our warehouse and was successfully delivered on March 13th. We kindly suggest checking with other household members or neighbors who might have received the package on your behalf. If you cannot locate the package or have any further inquiries, please don't hesitate to contact our dedicated customer service team via the Help Desk. Best Regards - ET Team

Posted 1 year ago

“Best product I have found Highly Recommend Try Today I don’t believe you will be sorry.”

Helpful Report

Posted 1 year ago

“Excellent people to trust - great prices, selection and service !”

Helpful Report

Posted 1 year ago

“It’s been 30 days since I placed my order and still haven’t received it.”

Helpful Report

Posted 1 year ago

Hello, we appreciate your feedback and apologize for any inconvenience caused by the delivery delay. To ensure a swift resolution, we kindly request that you contact our support team via the Help Desk on our website. Once we receive your query, we will conduct a thorough investigation and have this resolved for you as soon as possible. Best Regards - ET Team

Posted 1 year ago

“I haven’t tried product because ordered March 6 and it hasn’t been delivered. Cannot get a refund because not considered lost for 40 days. No communication since an email statng receiv r my order. WORSE CUSTOMER SERVICE EVER.”

Helpful Report

Posted 1 year ago

Hi Sharon, thank you for providing us with your feedback. We're sorry to hear there's been a delay in the delivery of your order. It appears that we haven't received any prior communication from you regarding this matter. To assist you promptly, we kindly ask that you contact our team through the Help Desk. Rest assured, we will investigate this issue thoroughly for you. Best Regards - ET Team

Posted 1 year ago

“Never received package. Electric tobacconist not trying very hard to contact the shipping company on attempting delivery or getting package returned. I'll never buy from this place again! Worst shipping procedure I've ever experienced.”

Helpful Report

Posted 1 year ago

Hi Jennifer, thank you for your recent review. We apologize for the delay in the delivery of your order. Rest assured, our team is actively investigating this matter and communicating with the delivery carrier to resolve it promptly. We understand the importance of timely delivery and are committed to keeping you informed every step of the way. We will reach out with further information once we receive an update from the carrier. We greatly appreciate your patience and understanding in this matter. Best Regards - ET Team

Posted 1 year ago

“Last long really good”

Helpful Report

Posted 1 year ago

“I have not received package yet.”

Helpful Report

Posted 1 year ago

Hi Joan, thank you for taking the time to leave us a review. We sincerely apologize for any inconvenience caused by the delay in the delivery of your order. To assist you promptly, we kindly ask you to reach out to our support team through the Help Desk on our website. Upon receiving your query, we will investigate the matter thoroughly and resolve this as soon as possible. Best Regards - ET Team

Posted 1 year ago

“I've been a long time customer of ET and really have never disappointed. However, what I've been waiting for someone to say or waited for finally the opportunity to say is that y'alls prices seem to increase every time I order. The vuse solo refills have gone from 11.99 to 17.99 and I'm a little concerned that they're gonna be $20 the next time I order. It is becoming extremely expensive everytime I check out. Can y'all explain please? That goes for the vuse Alto as well. Will the prices ever go back to normal or just keep going up? Just trying to know what to expect. Other than that, keep up the good work with everything else :)”

Helpful Report

Posted 1 year ago

“Me personally didn't care for the rich tobacco because it tastes like a cigar but hey, maybe there's a cigar smoker trying to give them up so this vuse pod would be a perfect fit.”

Helpful Report

Posted 1 year ago

“Love the product but hate the delivery. It has not yet arrived (Oredered 3/28/24).”

Helpful Report

Posted 1 year ago

“I ordered N-Joy vapes on 20th and tracking ling does not work in email. I hope I didn’t get taken for granted.”

Helpful Report

Posted 1 year ago

Hi Patrick, thanks for taking the time to leave us a review. We're sorry to hear the tracking link doesn't appear to be working on your email. Please get in touch with our Customer Service Team via the Help Desk and we'll be able to provide you with further tracking information. Kind Regards - ET Team

Posted 1 year ago

“Had issues placing an order and they responded quickly to my email and solved the problem.”

Helpful Report

Posted 1 year ago

“I will never use another company. I emailed support immediately and they resolved my issue (I forgot to remove all seals from pods) within a few hours! That's almost unheard of”

Helpful Report

Posted 1 year ago

“Customer service is first rate.”

Helpful Report

Posted 1 year ago

“I have been with them for years. all of a sudden they want a social security number. with websites getting hacked every week, why would anyone be so dumb as to give your social security number, and how do any of us know you won't sell that info? I was unhappy anyway, as last year I received a product that was damaged. they gave me a credit but not for outrageously expensive shipping. I got nothing that worked but had to pay the shipping. That is not how you treat a customer that was loyal for many years. glad I found a better place.”

Helpful Report

Posted 1 year ago

Hello, thanks for taking the time to leave us a review. We have always required a social security number to set up an account/place an order on our website. We use a reputable third-party age verification system called Veratad. This service specializes in online age verification and is widely trusted across various industries. We're sorry to hear you didn't previously receive a credit for the shipping. To make things right we have credited your account with $3.99 which was the shipping cost of the order. If you wish to place another order with us you can use this credit towards your next order. Best Regards - ET Team

Posted 1 year ago

“They responded so quickly, and resolved my issue faster than a phone call.”

Helpful Report

Posted 1 year ago

“Fast and courteous response to submitted ticket. Very good prices. Orders are always shipped promptly. Delivery updates put use a little attention. Never had a return, no problem with the products that I've received”

Helpful Report

Posted 1 year ago

Electric Tobacconist USA is rated 4.8 based on 35,685 reviews