Electric Tobacconist USA Reviews

Name: Electric Tobacconist USA
Address: 2555 55th street, Suite 100, Suite 100, 2555 55th street, Suite 100, Suite 100, Boulder
Rating: 4.84

4.8 Rating 35,068 Reviews

97 %

of reviewers recommend Electric Tobacconist USA

4.8

Based on 35,068 reviews


Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About Electric Tobacconist USA:

Online vape store. Please visit www.electrictobacconist.support to lodge a support ticket if you need assistance (eg with a delayed order)

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Email:

www.electrictobacconist.support

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Electric Tobacconist USA 5 star review on 27th March 2021

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“💯 Absolutely The best for selection and service.”

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Posted 1 year ago

Thanks for your review! Louis ET Team

Posted 1 year ago

“The company I yape and order through quit doing online order's and I had to find a new company, UGH!! Found Electric Tobbaconist read the reviews and decided to take a chance, glad I did! They were very helpful and I received my package before my husband who had a order coming from our old company, lol. Was even greeted by a very nice delivery woman. Doing my 2nd order, Thanks keep up the nice service.”

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Posted 1 year ago

Hi Yvette, Thanks for trying us out! If ever you need to reach out you can find our helpdesk at electrictobacconist.support ...hopefully you won't need to! All the best Louis ET Team

Posted 1 year ago

“Es muy caro el envío los taxes 3 taxes diferentes además tarda en llegar muchísimo el envío”

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Posted 1 year ago

Hi Rene, Yes we have to charge tax - as per the law. Sorry about this and thanks for shopping with us. Louis ET Team

Posted 1 year ago

“EXCELLENT customer service!! Scott was able to resolve my issue immediately....highly recommend purchasing from this very reputable company!”

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Posted 1 year ago

“I was beyond thrilled to find my brand of e cig on this website. I understand their forced position on shipping and was happily surprised to receive my order in a reasonable amount of time. I will continue to do business with this company.”

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Posted 1 year ago

Thanks for leaving a review! Louis ET Team

Posted 1 year ago

“I love the product, but I cannot reach you to tell you of an order I placed 1/17/23 that I never received. I contacted my credit card company and received a credit for that order. I truly hope this does not happen again. Can you tell me how to contact you if it does. Thanks for your help?”

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Posted 1 year ago

Hi Virginia, I can see two support tickets for you in our system. One from a year ago and one from eight months ago, so I am surprised you didn't know how to reach us. Meanwhile your order of 1/17/23 was marked as signed for, so please let us know directly in future so we can work together to resolve these matters. Our help desk can be found here: https://help.electrictobacconist.com/support/tickets/new Thanks, Pascal Founder and CEO

Posted 1 year ago

“ET has never disappointed me. Top quality products and swift delivery. VERY happy with my long-time history with this ET!!!”

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Posted 1 year ago

We love you too Carol! Louis ET Team

Posted 1 year ago

“Wonderful response time, they are the best. Only negative I can say is that it seems very difficult to connect with them. It appears it depends what you put in subject line wheather or not you get a msg box with which to write a msg. Would love to know how to accomplish this the correct way.”

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Posted 1 year ago

“been ordering for yrs very happy with product bouldertaxes are lil high but love free shipping over 150 order”

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Posted 1 year ago

Hi We feel you on the taxes, but we have to stay compliant! Thanks for the five stars! Louis ET Team

Posted 1 year ago

“Very fast and competitive prices for multiple orders”

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Posted 1 year ago

Hi Kathryn, Thanks for taking the time to write this. It really means a lot to us since vape shipping has become so much more complex in the past 18 months! All the best Pascal Founder

Posted 1 year ago

“Prompt on filling orders.”

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Posted 1 year ago

“Spend your money someone where else worst company ever”

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Posted 1 year ago

“I ordered with company over a year ago and it took 2 months to get my product and we’ll I know call me crazy I thought I would give the company another try and guess what now it’s been almost over a month and still nothing Take your money elsewhere they will never change order from a reliable company somewhere else I am sticking with the one I was ordering from I get my order in about a week much nicer I don’t know what I was thinking”

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Posted 1 year ago

Hi, Orders dispached 20th Feb hit a delay on the way to our MO hub. We are so sorry for this. Please rest assured your order is protected under the ET 40 Day Package Protection scheme. Louis ET Team

Posted 1 year ago

“I ordered over a month ago and still did not get my order, they are saying they think it's lost but I have to wait 2 more weeks to be able to request a refund! I have ordered from them a few times before and it takes 3 week to get my order. I just ordered the same thing at the same price from Vape Shake yesterday and it is being delivered tomorrow. I will never use Electric Tobacconist again.”

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Posted 1 year ago

Hi, We introduced a 40 Day Package Protection scheme to cover our customers for lost orders. This is a free service to our customers we offer on all orders. Sadly we cannot bring forward the 40 day mark, else we risk refunding orders that subsequently arrive. Sorry for this and apologies for the delayed order. Louis ET Team

Posted 1 year ago

“The very worst place to order from Try somewhere else!! Any reviews that say oh I got my shipment fast is right out not honest!! I stopped ordering from them last year because it took almost three months to get my order well, I thought maybe I would give them another try Well you guessed it so far has taken almost a month any any shipping update just says in transit!! Stop ordering from this place it’s a scam!!!”

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Posted 1 year ago

Hi We saw some delays on orders that dispatched on 20th February. We apologize for this. If you reach out to our help desk on electrictobacconist.support we will be able to advise on when you are eligible for a refund if this order is in fact lost. Thanks Louis ET Team

Posted 1 year ago

“Products ordered on Feb 21st and still no delivery date as of March 8th. Can't contact anyone via phone and the submit help desk ticket does not let me submit a inquiry. There is no phone number to call. I'm thinking this is a ripoff site and I just got duped!!!!! Getting ready to submit a fraud claim with my credit card company since I can't reach anyone and get no useful information from the web page.”

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Posted 1 year ago

Sorry your order is yet to arrive. The "up to" shipping estimate on your Order Confirmed email was 11th March, so still two days from now. That said, we are noticing delays on orders placed 19th and 20th February where there seems to have been a delay in getting packages to the Missouri hub which has caused delays further down the chain. Please rest assured your order is protected for loss under the ET 40 Day Package Protection. Best regards, Louis ET Team

Posted 1 year ago

“Slow delivery but happy with the product! Find a different delivery service!”

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Posted 1 year ago

“My nephew bought me this menthol, I actually sent him to the store for a different vape. Well he came BK with this and I'm so thankful.. I really enjoy this. I will be switching my brand to yours! Thank you!”

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Posted 1 year ago

“If you are ok sitting around waiting all day for your item to be delivered by the carrier, only for it not to be delivered by the carrier, and then sit around for a second day waiting, etc., then this is the place for you! Or, you can try calling the delivery company and getting disrespected, and nearly laughed at for asking for an eta (i.e. their tracker said 9:22am, but it’s 9:50am when I call, and I’m told, “Well, the driver has until 8pm to get there.” It’s Saturday, I’m landlocked in my house, and I’m traveling tomorrow, so I’m getting NOTHING done, while I sit here waiting. It’s hard for me to imagine that the carrier isn’t even able to provide a window of time my package would be delivered, i.e. Morning, Afternoon, or Evening. They know exactly what’s on their truck, and where the Driver has to go, they have to, if they’re sending out all those automated messages (which are incorrect and useless).”

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Posted 1 year ago

Hi, Sorry you had to go to these lengths to get an ETA. We are able to see that your order was delivered the same day you left this review but clearly your patience had worn thin by then. We can only apologize you had this experience. Best regards Louis ET Team

Posted 1 year ago

“Unfortunately I will no longer be ordering from this company. I have been a repeat customer for a while, however since the price increase on the Vuse Alto Menthol 4-pak pods and the shipping company they are now using is no longer meeting my needs. I placed my order on February 16, 2023 BUT did not receive it until March 3, 2023. The updates for shipping were never right and the package arrived damaged with a huge dent and tire mark on the outside of box. This is unacceptable for me and I have moved on to another online company in which the delivery and transaction was perfect!”

Helpful Report

Posted 1 year ago

Hi Kathy Thanks for your feedback and sorry to seer you go. Your order confirmation had a delivery estimate of up to March 7th and your order arrived March 3rd. We do our best to explain to our customers that by using the only lawful delivery means available to us, the model has changed somewhat to a longer lead time, but with incentives to stock up so that customers are generally able to wait a bit longer for their orders. As part of our commitment to being an above board seller, we also offer Package Protection on all orders. If you have found another company who is able to ship to you quicker, it's likely they are ignoring certain laws associated with online vape sales, so let's hope their willingness to refund or re-ship orders when things go wrong matches ours. Best regards, Louis ET Team

Posted 1 year ago

Electric Tobacconist USA is rated 4.8 based on 35,068 reviews