Electric Tobacconist USA Reviews

Name: Electric Tobacconist USA
Address: 2555 55th street, Suite 100, Suite 100, 2555 55th street, Suite 100, Suite 100, Boulder
Rating: 4.83

4.8 Rating 35,738 Reviews

96 %

of reviewers recommend Electric Tobacconist USA

4.8

Based on 35,738 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	95%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Live Chat
Queries Resolved In	Under An Hour

About Electric Tobacconist USA:

Online vape store. Please visit www.electrictobacconist.support to lodge a support ticket if you need assistance (eg with a delayed order)

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Email:

www.electrictobacconist.support

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Electric Tobacconist USA 5 star review on 2nd July 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent product. I have been using this company for quite awhile and I have been very happy. As with all products it seems like, there has been element of shrinkflation, but that is not electric tobacconist usa fault”

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Posted 8 months ago

“Thank you for the prompt delivery. I will definitely order more in the future.”

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Posted 8 months ago

“Excellent service, fairly quick delivery and great product.”

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Posted 8 months ago

“I placed my large order on May 19. It is now July 03. After all the difficulties to make any kind of contact with this company during this last month to its whereabouts, I continue to get ‘put in my place’. All ending with they will contact me when they have information. How is it possible they can do this, because they already have my $$ money. They just don’t give a crap. Yes, I have asked for, and last two times insisted to get my refund. Yet I get the same nasty letter back. I have given them good reviews in the past. Do please disregard them. I am do very disappointed in this company.”

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Posted 8 months ago

Hello, thank you for taking the time to leave a review. We’re sorry to hear that you experienced an issue with your order. Following a review of your communication with our team, we can confirm that the matter has been handled in a courteous manner and in accordance with our procedures. After reaching out to our delivery partner, we discovered that a small number of shipments, including yours, were mistakenly routed to an incorrect carrier. To apologise for the inconvenience, we applied a 10% credit of your order value to your account, and your order was then returned and re-shipped. As the original order was not delivered within 40 days, you requested a reimbursement under our package protection guarantee. We are currently awaiting your confirmation to proceed with issuing your credit. We sincerely apologise for the inconvenience caused and thank you for your patience and understanding. Best Regards - ET Team

Posted 8 months ago

“Tax and "surcharge" on my order was greater than 50% of my original order. No explanation of surcharge. Help desk did not appear to accept my inquiry. Second order and we may be done already”

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Posted 8 months ago

Hello, thanks for taking the time to leave us a review. The "surcharge" indicated on your order is the State Excise Tax. The state of California requires two excise taxes on vape nicotine products: 52.92% of the wholesale price and 12.5% of the retail price (CECET). You can find more information here - taxfoundation.org/data/all/state/vaping-taxes/. If you have any further questions, please don't hesitate to contact us via the Help Desk. Best Regards - ET Team

Posted 8 months ago

“This is a great company Customer Service is always on point. Service is fast and thorough Highly Recommend to all. Resolved a tech issue for me in less than a day. Delivery packaging and pricing is also spot on !!!!!”

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Posted 8 months ago

“I still haven't received my pods and it's been 10 days. For $16.99 shipping you would think it would be here in a reasonable amount of time. I guess it's coming by pony express. Thanks Juul for ruining Njoy for everyone.”

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Posted 8 months ago

Hello, thank you for taking the time to leave a review. We're sorry to hear that your order hasn't arrived as of yet. Upon checking, we can confirm that your order was dispatched nine business days ago. While orders usually arrive within 10 business days, occasional delays can occur. As of June 27th, the parcel is with the carrier and should be delivered very soon. Please don't hesitate to reach out to our team if you have any further questions. Best Regards - ET Team

Posted 8 months ago

“Shipping was a little slow, but customer service was amazing with keeping me informed. Since stores don't carry what I use anymore, it was nice to still be able to get my products! However, I wish I would have ordered more the first time, because it doesn't appear they ship to my area anymore 😞”

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Posted 8 months ago

“I had 3 NJoy. Cartridges that did not work at all. I requested credit or replacement and offered to send back the faulty cartridges. Electric Tobacconist told me to go to NJoy for the defective cartridges. Terrible customer service! I bought the cartridges from YOU! You should make it right. I will find somewhere else to get my cartridges.”

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Posted 8 months ago

Hi Laura, thanks for taking the time to leave us a review. We're very sorry to hear you encountered this issue with your NJOY pods. I can see that you have already been in touch with our team. As mentioned, at the request of NJOY, customers experiencing problems with their products are asked to contact them directly for further assistance. Please contact them using the provided details, and they'll be able to resolve this for you. We thank you for your understanding. Best Regards - ET Team

Posted 8 months ago

“Good product selection with njoy; easy order and checkout. The ONLY issue is the supping service rarely updates the delivery status and it shouldn't take 14 days to receive an order.”

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Posted 9 months ago

“They shipped me the wrong pods which were all leaky. When I got new pods they were all leaky again. Probably wont order from these guys again.”

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Posted 9 months ago

Hi Brandon, thank you for taking the time to leave us a review. We're very sorry to hear you received the incorrect item. I can see that you've already been in touch with our team, and we've arranged for the correct product to be sent out along with a returns label. We sincerely apologize for the inconvenience and appreciate your understanding. Best Regards - ET Team

Posted 9 months ago

“Always prompt delivery and good value.”

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Posted 9 months ago

“The delivery system gave no warning that my package would arrive today, but the product is great.”

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Posted 9 months ago

“The electric tobacconist gets 5 stars but the blu pods are inconsistent. I order these pods only and they are inconsistent in quality.Some are the right color and taste, but half of them are dark and bitter. I wish they were completly consistent in the pods I order.”

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Posted 9 months ago

“Thr ease of ordering and swiftness of delivery make this company my preferred method of getting my Vuse refill pods. The prices are comparible to what I'd pay locally and with free delivery, i'd much rather order from the Electronic Tobaconist.”

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Posted 9 months ago

“The orders are always complete and fulfull my expectations,”

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Posted 9 months ago

“Works for what I need”

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Posted 9 months ago

“Very good juice and decently priced. Highly recommend.”

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Posted 9 months ago

“Like the flavor, but they are a little strong. I cough some while using them”

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Posted 9 months ago

“Easy to order and good shipment.”

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Posted 9 months ago

Electric Tobacconist USA is rated 4.8 based on 35,738 reviews