Electric Tobacconist USA Reviews

Name: Electric Tobacconist USA
Address: 2555 55th street, Suite 100, Suite 100, 2555 55th street, Suite 100, Suite 100, Boulder
Rating: 4.83

4.8 Rating 35,738 Reviews

96 %

of reviewers recommend Electric Tobacconist USA

4.8

Based on 35,738 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	95%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Live Chat
Queries Resolved In	Under An Hour

About Electric Tobacconist USA:

Online vape store. Please visit www.electrictobacconist.support to lodge a support ticket if you need assistance (eg with a delayed order)

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Email:

www.electrictobacconist.support

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Electric Tobacconist USA 5 star review on 2nd July 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I love the convenience of ordering online especially when the Blu pods are on sale. I only worry about being home when they are delivered due to the fact someone needs to be home to SIGN for the pkg.”

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Posted 9 months ago

“My package is MIA after 20 days, I'm trying to make an inquiry, but the form they provide doesn't let you submit it. This will be the last time I ever use this company. If I could give negative stars from this experience, I would, which is a real shame because I had used them successfully in the past.”

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Posted 9 months ago

Hello, thank you for taking the time to leave us a review. We’re sorry to hear your order hasn’t arrived yet. While most orders are delivered within 10 business days, delays can occasionally occur. To help us resolve this for you, please get in touch with our customer service team by submitting a ticket through our Help Desk. Select “Order not Received,” then choose “On or before [Date]” and select “Not Delivered.” Once submitted, a member of our team will be in touch shortly. Best Regards - ET Team

Posted 9 months ago

“Thanks forsupplying my tobacco needs at this time. You all are efficient, timely and I really appreciate this. Thanks Veronica”

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Posted 9 months ago

“Excellent customer service~ immediate response & resolution with acct. credit when delivery problem arose. Overall, orders generally take at least 10 days to receive, but I just plan for that in advance.”

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Posted 9 months ago

“Love leap 2.5 vapes and electric tobacconist just wish delivery was faster! Thank you for great customer service and care.”

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Posted 9 months ago

“Order arrived when expected. Packed neatly with contents all included. Very convenient for vapes to be delivered.”

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Posted 9 months ago

“Your system says you ship to Virginia, but when I enter my zip code of 22980 which is in Virginia, it says cannot deliver. Please let me know what is up. I did not low ball you with the stars because I'm only looking for an answer. Thanks”

Helpful Report

Posted 9 months ago

Hi Jim, thanks for taking the time to leave us a review. We're sorry to hear you encountered this problem. Unfortunately, our carrier network is unable to secure a reliable last-mile delivery partner for this zip code in Virginia. Due to the PACT Act, we are no longer able to ship with USPS; FedEx, DHL, and all other major shipping companies have decided to make similar decisions surrounding the ban on shipping nicotine products. As such, we are now reliant on private carriers that make compliant deliveries. If you would like to receive an update should we deliver to your address in the future, please follow the provided link and enter your zip code, you will then be prompted to enter your email address - this will sign you up to notifications - https://www.electrictobacconist.com/zip-code-checker. Once again, we apologise for any inconvenience caused. Best Regards - ET Team

Posted 9 months ago

“The order was received in 7 days and had no problems. I recommend you should make an order.”

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Posted 10 months ago

“Very nice product!!”

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Posted 10 months ago

“Shipping was horrible!!! Took way too long to receive. Then you act your shipping is another company. I’ll never buy from you again!”

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Posted 10 months ago

Hi Michael, thank you for taking the time to share your feedback. We’re sorry to hear that your order arrived later than expected. Please note that shipping is handled by our delivery partner, and while most deliveries are completed within 10 business days, unforeseen delays can sometimes occur. We’re pleased to know your order arrived safely, and we appreciate your patience and understanding. Best Regards - ET Team

Posted 10 months ago

“I have ordered the My Blu Menthol pods except for the times I ordered the cherry flavored ones. I’m hoping they come back with it so I can order them again! I’m still very pleased with the Menthol though! I’ve been ordering from this company for a while, however, I wish the shipping was a little faster!”

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Posted 10 months ago

“Excellent device… unusual shipping and tracking.”

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Posted 10 months ago

“Excellent communication about order status and delivery. Packaged nicely. Good delivery time. Great customer service.”

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Posted 10 months ago

“I was completely satisfied with ET until they STOPPED delivering to my area! WTF! I’ve been a customer for YEARS! And now they can’t deliver to the NorthEast?! I’m an hour outta NYC so it seems implausible that they can’t find delivery service in highly populated region”

Helpful Report

Posted 10 months ago

Hi Elizabeth, thanks for taking the time to leave us a review. We sincerely apologise that we're no longer able to deliver to your area. Unfortunately, our carrier network has been unable to secure a reliable last-mile delivery partner for your location. Due to the PACT Act, we are no longer able to ship with USPS; FedEx, DHL, and all other major shipping companies have decided to make similar decisions surrounding the ban on shipping nicotine products. As such, we are now reliant on private carriers that make compliant deliveries. If you would like to receive an update should we deliver again to your address in the future, please follow the provided link and enter your zip code, you will then be prompted to enter your email address - this will sign you up to notifications - https://www.electrictobacconist.com/zip-code-checker. Best Regards - ET Team

Posted 10 months ago

“I had been ordering from another online company. It took around 3 weeks to get an order. I found you and I am so happy! Fast turn around aand I reallty appreciate that! Electric Tobacconist is the BEST!”

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Posted 10 months ago

“Usually, I would give it 5 STARS, but it has been 17 days now and I still have not received my order. I tried tracking but without success. I do have my receipt and used the correct numbers. I am really upset with your company for the first time. And I have no way of reaching anyone. I am running out of my Blu's.”

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Posted 10 months ago

Hi Monalisa, thanks for taking the time to leave us a review. We can confirm that we reached out to you on April 25th regarding your order. Unfortunately, our delivery partner informed us that your parcel was damaged during transit and was being returned to us. Due to this, your account was credited with the full amount of the order to allow you to replace your order. If you have any further questions, please don't hesitate to contact us via the Help Desk. Best Regards - ET Team

Posted 10 months ago

“Great and fast delivery.”

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Posted 10 months ago

“Trusted company and great shipping time.”

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Posted 10 months ago

“Great product, nice deals and shopping time is better than its ever been.”

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Posted 10 months ago

“i ordered several e-cigarette refills and it was turned away by the post office. so i am not a happy camper. i don't think i will try again to order cause it always causes problems.”

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Posted 10 months ago

Hi Vivian, thank you for taking the time to leave us a review. We're sorry to hear your order couldn't be delivered. Unfortunately, we are unable to ship to post office addresses, as deliveries must be made to residential or business premises in accordance with our delivery compliance guidelines. As a result, the post office was unable to accept the parcel, and it was returned to us. As requested, your order has been refunded to your original payment method. Best Regards - ET Team

Posted 10 months ago

Electric Tobacconist USA is rated 4.8 based on 35,738 reviews