Electric Tobacconist USA Reviews

Name: Electric Tobacconist USA
Address: 2555 55th street, Suite 100, Suite 100, 2555 55th street, Suite 100, Suite 100, Boulder
Rating: 4.83

4.8 Rating 35,738 Reviews

96 %

of reviewers recommend Electric Tobacconist USA

4.8

Based on 35,738 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	95%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Live Chat
Queries Resolved In	Under An Hour

About Electric Tobacconist USA:

Online vape store. Please visit www.electrictobacconist.support to lodge a support ticket if you need assistance (eg with a delayed order)

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Email:

www.electrictobacconist.support

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Electric Tobacconist USA 5 star review on 2nd July 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Shipped and arrived well but there are always 1 or 2 out of the 10 pack that i buy that come sout bad. Ive reached out several times and no reply.”

Helpful Report

Posted 10 months ago

Hi Christopher, thanks for taking the time to leave us a review. We're sorry to hear you have problems with some of your products. Upon checking our system, I can see that we have responded to both of your queries on January 30th and March 17th. It may be that our responses were delivered to your spam folder. BLU handles all product quality issues/faults directly. Please contact them on: 1-866-233-6527 or email customerrelations@itgbrands.com. We hope this helps. Best Regards - ET Team

Posted 10 months ago

“I placed an order on March 17th, with a guarantee of a full refund if it wasn’t Delivered within 40 days. I’ve sent many emails, and nothing has been done. I ordered over $300 worth of product. I won’t Use them again. I’m now in touch with the better business bureau”

Helpful Report

Posted 10 months ago

Hi Tracey, thank you for taking the time to leave us a review. As advised by our team, our records show that your order was delivered and signed for on Friday, May 2nd. However, as you've informed us that the parcel was not received, we have initiated an investigation with our delivery partner. As it’s been less than 24 hours since the investigation opened, we kindly ask for your patience while we await their response. Once we have more information, we’ll be in touch to advise on the next steps. Best Regards - ET Team

Posted 10 months ago

“Great service .graet product.”

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Posted 10 months ago

“I think the company is great. Just a little high on products, though.”

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Posted 10 months ago

“Web site was easy to navigate, products reasonably priced, order arrived timely. BLU menthol disposable e-cigarettes are very easy to use and provide what I want. Thank you!”

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Posted 10 months ago

“All of my orders were received on time which is just. Not early or anything but on time is very nice.”

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Posted 10 months ago

“Everything was very good but you deliver to my address”

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Posted 10 months ago

“The products they offer and GOOD and the service is first-rate!”

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Posted 10 months ago

“I keep getting bad product. (see below) I tried reaching out to Electronic Tobaccoist in the summer of 23 and nothing worked including their complaint email. The service from Electronic Tobaccoist has been great otherwise, but I cannot keep wasting my money. Other vendors will refund when you purchase bad product.”

Helpful Report

Posted 10 months ago

Hi Bonnie, thanks for taking the time to leave us a review. We’re sorry to hear you’re having trouble with your NJOY products. We’ve checked our system, and unfortunately, we haven’t received contact from you regarding this issue. We also do not have a dedicated email address for complaints, and all queries are submitted via our Help Desk on the website. However, as this is a product issue with NJOY, they handle these types of problems directly. You can contact them directly via this email - hello@njoy.com or by telephone - 1-833-ASK-NJOY. If you have any further questions, please don’t hesitate to contact us. Best Regards - ET Team

Posted 10 months ago

“great product, great prices. i did not give 5 stars due to shipping, take about 3 weeks?”

Helpful Report

Posted 10 months ago

“Not home to sign for a delivery for PODS! Returned back to the store and want to charge me a restock fee of $20!!! How does this place expect me to not go to work to sign for pods.. NOT tobacco but PODS! Trying to get it reshipped but will never buy here again.”

Helpful Report

Posted 10 months ago

Hi Debra, thank you for taking the time to leave us a review. We’re sorry to hear that you were unavailable during the delivery attempt. As noted on our website, an adult must be present to sign for the delivery due to these products being age-restricted. Unfortunately, as you were unavailable to sign this is out of our control, and your order was therefore returned to us. In such cases, we offer two options: a full e-wallet credit or a refund, minus a $20 restocking fee, which is credited to your e-wallet. As requested, we have fully credited your account to allow you to place a new order. We thank you for your understanding. Best Regards - ET Team

Posted 10 months ago

“Great customer service and great products!!”

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Posted 10 months ago

“Horrible experience with delivery of product.”

Helpful Report

Posted 10 months ago

Hi Maryann, thank you for your review. We're sorry to hear you experienced issues with your delivery. Upon reviewing your ticket, we can see you contacted our support team and that the matter has now been resolved with your order successfully delivered. We truly appreciate your patience and understanding. If there's anything else we can assist you with, please feel free to get in touch. Best Regards - ET Team

Posted 10 months ago

“This order worked out, but my previous order I placed on March 17,I paid for but never received...I put in a request for a refund, but never heard anything back...I would still like a refund or even better to get my order...either one would be fine...I'm just glad this order made it like the others have,but I'm still missing the 20 packs I paid for last time and I'm out $130 and haven't gotten a refund like I requested”

Helpful Report

Posted 11 months ago

Hi Christopher, thank you for taking the time to leave us a review. We’re very sorry to hear you haven’t received your order. After reviewing our system, we could not locate any prior correspondence regarding this issue. Kindly contact us via the Help Desk on our website, and a member of our team will be happy to assist you further. We look forward to hearing from you. Kind Regards - ET Team

Posted 11 months ago

“Your product is great I was buying at my local shop I use zero nicotine only and they don't have it anymore I will continue to order from you!!!i”

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Posted 11 months ago

“They answered my email the next day and handled my problem. I received a defective e-cigarette and they credited my account accordingly. Very professional.”

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Posted 11 months ago

“i like dealing with them”

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Posted 11 months ago

“Electric Tobacconist is the only source for Phix vapes - which puff for puff, are the best on the market. I also order vape juices and devices. The ET staff have been responsive and courteous.”

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Posted 11 months ago

“your delivery turnaround time has goten better”

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Posted 11 months ago

“I was very pleased when I got an order quicker than usual and also pleased that I was offered a good promotion the last time I ordered. These are good incentives for customers who order large amounts on a regular basis.”

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Posted 11 months ago

Electric Tobacconist USA is rated 4.8 based on 35,738 reviews