Electric Tobacconist USA Reviews

Name: Electric Tobacconist USA
Address: 2555 55th street, Suite 100, Suite 100, 2555 55th street, Suite 100, Suite 100, Boulder
Rating: 4.83

4.8 Rating 35,670 Reviews

96 %

of reviewers recommend Electric Tobacconist USA

4.8

Based on 35,670 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Electric Tobacconist USA:

Online vape store. Please visit www.electrictobacconist.support to lodge a support ticket if you need assistance (eg with a delayed order)

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Email:

www.electrictobacconist.support

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Electric Tobacconist USA 5 star review on 2nd July 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Order was great but a little slow to receive it. But product was good.thank you allbfor great service keep it up.”

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Posted 9 months ago

“shipping cost more than the product. Won't be purchasing here again.”

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Posted 9 months ago

“This company sucks, I do believe it's a fraud, stay away!”

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Posted 9 months ago

Hi Janet, thank you for your review. We’re sorry to hear about your disappointment and any confusion regarding your order. To clarify, our team reached out to you regarding order number - ETUSA3776358-108 on January 24th. Unfortunately, the Vuse Alto Menthol Pods you ordered were out of stock, and as a result, we issued a full refund. We sincerely apologize for any inconvenience this may have caused. If you have any further questions or require assistance, please don’t hesitate to contact us. Best Regards - ET Team

Posted 9 months ago

“Large variety & terrific customer service”

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Posted 9 months ago

“Very good quality Vuse batteries”

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Posted 9 months ago

“GREAT SERVICE, ARRIVED VERY QUICKLY!”

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Posted 9 months ago

“Finally a company that believes in customer service. I sent an email inquiring about a credit and received a satisfactory and useful response just a few minutes later. Given the challenges of the industry, this is remarkable. Well done!!!”

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Posted 9 months ago

“I placed an order for approximately ($70.00) with an estimated arrival time of 5-7 business days. I have not only not received my products but I have received no email updates about my products and even when I sign directly into my Electric Tabacconist account, I get zero updates. This experience has been frustrating. When you attempt to seek help for some insight of where your order is, you are prompted into a loop of links that change the estimated delivery time from 5-7 business days to claiming as a customer (I) may have to wait for as long as 40 days before I will be considered for a “lost product.” I placed my order nearly 2 weeks ago and haven’t received a single update via text or email. This is unfortunate given that on Feb/18, a day after I placed my order with you Electric Tobacconist, I had placed an order from a competitor - Element Vape. I received emails of communication to update me on everything to do with my order and received an estimated time frame similar to your delivery time frame. However, unlike Electric Tobacconist, my order from Element Vape was received even quicker- only a 3 day wait before my products arrived. They offered a fabulous method of communication and quick delivery! I am very disappointed with my order from this company! I am requesting a full refund and a cancellation of my order. I would appreciate a quick resolution to this as I’m tired of waiting and have grown inpatient with the poor experience I have been provided.”

Helpful Report

Posted 9 months ago

Hi Daniel, thanks for taking the time to leave us a review. We mention that orders can take up to 7-10 business days for delivery, and today marks the ninth business day. According to the tracking information, the most recent update was from yesterday, and your package is now with our final-mile carrier. We understand your concerns regarding the tracking updates and how this may cause an inconvenience. This is due to the PACT Act, which no longer allows us to send with USPS; FedEx, UPS, or DHL, and we now rely on private carriers that make compliant deliveries. As the parcel is passed through a network, your tracking information will not provide consistent updates until it reaches the final mile carrier (for local delivery). We thank you for your understanding and patience. If you have any further questions please don’t hesitate to reach out to us via your ticket. Best Regards - ET Team

Posted 9 months ago

“Customer service and price were great!! Delivery took a little longer than I liked but not their fault but customer service was great!! Always received a quick response to all my inquiries!!”

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Posted 9 months ago

“I received my order undamaged and complete. My only complaint is your shipper! They rarely update order tracking and don't send notifications for delivery. They offer no flexibility in their delivery times, they deliver only when they want to deliver. This can be difficult based on the required signature!”

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Posted 10 months ago

Hi Ronald, thank you for taking the time to share your feedback. We're glad to hear that your order arrived safely. We understand your concerns regarding the tracking updates and how this may cause an inconvenience. This is due to the PACT Act which no longer allows us to send with USPS; FedEx, UPS, or DHL, and we now rely on private carriers that make compliant deliveries. As the parcel is passed through a network, your tracking information will not provide consistent updates until it reaches the final mile carrier (for local delivery). We appreciate your understanding. Best Regards - ET Team

Posted 10 months ago

“I am so happy with this online merchant, they have been so dependable and helpful. I am moving and will not be able to ship to my state but I’ll keep checking. Another compliment to AmeriShip for a great tracking website and also very dependable. I’m going to miss you! Holly Ianiro”

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Posted 10 months ago

“This is a great shop with the product I love. Customer service is very responsive. I'd give 5 stars if shipping were better. The shipping service used does not provide a reliable delivery time/date so I end up waiting all day long for delivery and can't go anywhere.”

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Posted 10 months ago

“Great prices! Shipping could be a bit faster, but I read how it works. I will always order from Electronic Tobacconist!”

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Posted 10 months ago

“Happy to have found an online store who has the products I need, and actually follows through and ships said products! I've been burned by two online stores, and have been hesitant to try again. Electic Tobacconist USA has restored my faith! I would most definitely order from this site again, and highly recommend!”

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Posted 10 months ago

“I like this company very much. Great customer service. I will definitely order from them again.”

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Posted 10 months ago

“Been getting products from here for awhile, never have any trouble getting products, always has stock, good people to deal with”

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Posted 10 months ago

“It was better this time a lot faster and finally I didn’t have to leave work early to sign and leave a delivery guy 40 bucks I mean it was getting out of hand I was frustrated , it wasn’t your guys fault but it said all along no signature ! But this delivery in a random car was making me and waiting or would leave it for cash only pretty shadey yuh?? No more and I appreciate that ! I’m happy always with your products it was never ever about your company! I think when I said something you did something because it didn’t happen again so far and I’m grateful”

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Posted 10 months ago

Hi Sandra, thank you for your five-star review! We're delighted to hear that you're always satisfied with your products. However, we're sorry to learn about the issue you previously encountered with the carrier. We can confirm that all our orders require an adult signature upon delivery, and under no circumstances should a driver request payment. This is not the level of service we expect from our delivery partners, and we sincerely apologize for the experience. Please contact us via the Help Desk if you have a message or record from the driver requesting payment, and share a screenshot so we can escalate the matter with our delivery partner for further investigation. Thank you for bringing this to our attention, and please don’t hesitate to reach out. Best Regards - ET Team

Posted 10 months ago

“Great company to work with, they respond to customer inquiries really quickly!”

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Posted 10 months ago

“I placed my order back in November and still have not received it 3 months later. Also have not received any response to 6 tracking requests I've made. I put a stop payment on this order and will never order from or refer this company to anyone.”

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Posted 10 months ago

Hi Diane, thank you for taking the time to leave us a review. We’re sorry to hear that your order has not yet arrived. After reviewing our system, we cannot locate any prior correspondence from you regarding this issue. We can confirm that your order was dispatched on December 26th, and as it has now been over 40 days since your purchase, it is covered under our ET Package Protection. A member of our Customer Service Team has reached out to you via email to assist in resolving this matter as quickly as possible. We look forward to hearing from you. Best Regards - ET Team

Posted 10 months ago

“The Best!!”

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Posted 10 months ago

Electric Tobacconist USA is rated 4.8 based on 35,670 reviews