Electric Tobacconist USA Reviews

Name: Electric Tobacconist USA
Address: 2555 55th street, Suite 100, Suite 100, 2555 55th street, Suite 100, Suite 100, Boulder
Rating: 4.83

4.8 Rating 35,527 Reviews

96 %

of reviewers recommend Electric Tobacconist USA

4.8

Based on 35,527 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Electric Tobacconist USA:

Online vape store. Please visit www.electrictobacconist.support to lodge a support ticket if you need assistance (eg with a delayed order)

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Email:

www.electrictobacconist.support

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Electric Tobacconist USA 5 star review on 2nd July 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Quality website, and great products in general. however i do wish that the mobile website was a bit less buggy, and the tracking system for packages was a bit different than the way it is now. all in all, genuinely good services, website design, and reliability. thank you, Electric Tobacconist!!”

Helpful Report

Posted 6 years ago

Hi Zane, We are happy to hear you enjoyed your experience with us! Thank you for your great review! Our warehouse works hard to make sure all orders get shipped out same-day. We're very sorry to hear that you are dissatisfied with our mobile site and tracking system. However, reviews like yours help us improve! Glad you enjoy our website and we hope you continue to choose us for all of your future vaping needs! Best, Selina Customer Care

Posted 6 years ago

“I have been smoking the Juul and getting the pods for a few months now and they are the best. It has helped me with smoking cigs I have cut back so much since I’ve been smoking the Juul”

Helpful Report

Posted 6 years ago

Thanks for the review! We are happy to hear you are enjoying your experience with ET. We hope you continue to choose us for all of your vaping needs! Todd Customer Care Electric Tobacconist

Posted 6 years ago

“Very good service and I’m happy with my Phix product”

Helpful Report

Posted 6 years ago

Thank you for your positive review! We are happy to hear you are enjoying your experience with ET. We hope you continue to choose us for all of your vaping needs! Todd Customer Care Electric Tobacconist

Posted 6 years ago

“Fast shipping and great selection!!”

Helpful Report

Posted 6 years ago

Thanks for the review! Our warehouse works hard to get all orders out same-day. Glad you enjoyed our website! Todd Customer Care Electric Tobacconist

Posted 6 years ago

“A great site with great prices on the latest devices, eliquids, and many others. Truly impressive due to fast shipping and customer satisfaction. I have placed two orders and were satisfied with them. I will continue to do business with ET in the future!”

Helpful Report

Posted 6 years ago

Thanks for the great review! We strive to provide a good customer experience with our intuitive website, a wide variety of products, and smooth customer service. Our warehouse works hard to get all orders out same-day. Glad you enjoyed our website! Todd Customer Care Electric Tobacconist

Posted 6 years ago

“Good products and fast delivery”

Helpful Report

Posted 6 years ago

We are glad to hear we were able to help you out! Thank you for the good review and we hope you continue to choose us for all of your future vaping needs! Todd Customer Care Electric Tobacconist

Posted 6 years ago

“Always prompt. Quality products.”

Helpful Report

Posted 6 years ago

Thanks for the review! Our warehouse works hard to get all orders out same-day. Glad you enjoyed our website! Todd Customer Care Electric Tobacconist

Posted 6 years ago

“While searching for pods that are compatible for the Juul I came across the Electric Tobacconist. I found a large selection of what I was looking for. I ordered 4 different pods and almost all were fantastic ( I decided on one I wasn’t sure of, my fault). They had fast shipping and I was able to track my package which is always nice. I’m going to place another large order soon, this is where I came into my only problem. They are out of stock on quite a few pods. I’ll search and wait though because their site has it all.”

Helpful Report

Posted 6 years ago

Thank you so much for your great review! We try our best to provide a positive buying experience for our customers with a wide variety of products and smooth customer service. We look forward to seeing your future orders with us! Todd Customer Care Electric Tobacconist

Posted 6 years ago

“it seems that the more I deal with you guys the faster I get my product shipped and that's good. I think the cue vape system is the best. I tried other vapes and was not into it.you had to clean it change the coil ect. but the cue you just throw it away.”

Helpful Report

Posted 6 years ago

We are happy to hear you have been enjoying your purchase from us! Our warehouse works hard to ensure all packages go out same-day. Thank you for the great review! Todd Customer Care Electric Tobacconist

Posted 6 years ago

“AT, Is a great place to get my Juul products, Ziip mint and tabacco flavors are my go to pods! The delivery is always on time or sooner than expected. customer service is good, but can use room for improvement. Otherwise this is the only place I shop for my Juul products. Keep up the good work AT .”

Helpful Report

Posted 6 years ago

“Love Phix over Juul 10-1. I didn't realize it would require constant cleaning with q tips, or order a new device every month. That's kind of a bummer. Also, I don't think I believe their new "coming soon" flavors are ever coming! All in all, I suppose it's better than smoking, even though, I've had more chest and heart problems since I started vaping. What to do?!”

Helpful Report

Posted 6 years ago

“good products andgood customer service”

Helpful Report

Posted 6 years ago

Thanks for the review! We are happy to hear you are enjoying your experience with ET. We hope you continue to choose us for all of your vaping needs! Todd Customer Care Electric Tobacconist

Posted 6 years ago

“really a good alternative, and the ordering is real fast.”

Helpful Report

Posted 6 years ago

“Good service, lots of options, and fast response time all combined to provide customer satisfaction at the highest level.”

Helpful Report

Posted 6 years ago

Hi William, Thanks for the review! We are happy to hear you are enjoying your experience with ET. We hope you continue to choose us for all of your vaping needs! Best Regards, Chandler Customer Care Electric Tobacconist

Posted 6 years ago

“Fast service and shipping. The only problem I've had was with USPS slacking off.”

Helpful Report

Posted 6 years ago

Hi Jason, Thanks for the review! Our warehouse works hard to get all orders out same-day. We're sorry to hear that your order was delayed. Glad you enjoyed our website! Best, Selina Customer Care

Posted 6 years ago

“Fast shipping great products my go to online vape store!”

Helpful Report

Posted 6 years ago

Hi Troy, We are happy to hear you have been enjoying your purchase from us! Our warehouse works hard to ensure all packages go out same-day. Thank you for the great review! Best, Selina Customer Care

Posted 6 years ago

“Always receive my order quickly and efficiently would recommend buying from electronic tobacco always professional thank you”

Helpful Report

Posted 6 years ago

Hi Linda, Thanks for the review! Our warehouse works hard to get all orders out same-day. Glad you enjoyed our website! Best, Selina Customer Care

Posted 6 years ago

“fast shipping, easy order process”

Helpful Report

Posted 6 years ago

Hi Fangchi, Thanks for the great review! We strive to provide a good customer experience with our intuitive website, a wide variety of products, and smooth customer service. Our warehouse works hard to get all orders out same-day. Glad you enjoyed our website! Best, Selina Customer Care

Posted 6 years ago

“good service”

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Posted 6 years ago

“Fast delivery. Product does leak. Company gave refund. Great service.”

Helpful Report

Posted 6 years ago

Thanks for the review! We are happy to hear you are enjoying your experience with ET. We hope you continue to choose us for all of your vaping needs! Todd Customer Care Electric Tobacconist

Posted 6 years ago

Electric Tobacconist USA is rated 4.8 based on 35,527 reviews