Electric Tobacconist USA Reviews

Name: Electric Tobacconist USA
Address: 2555 55th street, Suite 100, Suite 100, 2555 55th street, Suite 100, Suite 100, Boulder
Rating: 4.83

4.8 Rating 35,527 Reviews

96 %

of reviewers recommend Electric Tobacconist USA

4.8

Based on 35,527 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Electric Tobacconist USA:

Online vape store. Please visit www.electrictobacconist.support to lodge a support ticket if you need assistance (eg with a delayed order)

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Email:

www.electrictobacconist.support

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Electric Tobacconist USA 5 star review on 2nd July 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Good variety of products and easy ordering process. Fast delivery. Only had one delivery issue, and customer service was very nice. Occasional back orders of favorite products, but that can't be helped.”

Helpful Report

Posted 6 years ago

Thank you for such a great review! We aim to have all products replenished as quickly as possible and to get our customers the products they want as quickly as possible. We hope you shop with us again soon! -Chuck Customer Service Representative

Posted 6 years ago

“Easy to order and no problems at all.”

Helpful Report

Posted 6 years ago

Hi Luis, Thanks for the great review! We strive to provide a good customer experience with our intuitive website, a wide variety of products, and smooth customer service. Our warehouse works hard to get all orders out same-day. Glad you enjoyed our website! Best, Selina Customer Care

Posted 6 years ago

“The pods I bought taste burnt after 2 puffs on them. I emailed ET and they responded with some tips to clean my juul when that didnt work they credited my account so I was able to replace them.”

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Posted 6 years ago

“Overall I'm happy with my order although one of the pods was cracked and leaking in one of the boxes”

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Posted 6 years ago

“Very easy to work with. They provide great quality product from trustid manufacturers. I will be using them again!”

Helpful Report

Posted 6 years ago

Hello, Thank you for your positive review! We are happy to hear you are enjoying your experience with ET. We hope you continue to choose us for all of your vaping Needs! Best, Selina Customer Care

Posted 6 years ago

“So far I am very happy with everything I have ordered. Selection is pretty broad and plentiful. A retailer I will continue to be a customer.”

Helpful Report

Posted 6 years ago

Hello, Thank you for your positive review! We are happy to hear you are enjoying your experience with ET. We hope you continue to choose us for all of your vaping Needs! Best, Selina Customer Care

Posted 6 years ago

“They have a variety of different products available. But my suggestion to them is that they should highlight the product to user's whose Nicotine level is higher may be higher than 5mg. Because I mistakenly bought the product containing 18mg thinking that it is 1.8mg.”

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Posted 6 years ago

“good service, fast delivery”

Helpful Report

Posted 6 years ago

Hello, Thank you for your great review! We strive to provide a positive buying experience with smooth customer service and same-day shipping. We look forward to seeing your orders come through in the future! Best, Selina Customer Care

Posted 6 years ago

“Large variety of products in all ranges of price”

Helpful Report

Posted 6 years ago

Hello, Thanks for the review! We strive to provide a good customer experience with a wide variety of products, competitive pricing, and smooth customer service. Our warehouse works hard to get all orders out same-day. Glad you enjoyed our Website! Best, Selina Customer Care

Posted 6 years ago

“Very happy with the service and authentic product with less price. Highly recommended”

Helpful Report

Posted 6 years ago

Hi Pratibimba, Thanks for the review! We strive to provide a good customer experience with a wide variety of products, competitive pricing, and smooth customer service. Our warehouse works hard to get all orders out same-day. Glad you enjoyed our Website! Best, Selina Customer Care

Posted 6 years ago

“The suorin drop is great, but I didnt like the oils I purchased.. they were very harsh.”

Helpful Report

Posted 6 years ago

“I loved the strawberry milk! Lasted me a good bit, didn’t burn too bad. This website is my top pick for pods now.”

Helpful Report

Posted 6 years ago

Thank you for such a great review! We aim to make shopping on our website as easy for our customers as possible. We hope you shop with us again soon! -Chuck Customer Service Representative

Posted 6 years ago

“The Electronic Tobacconist is a good company to do business with. Orders are put together rapidly and shipped quickly. I would have rated them very good if I received discount codes periodically.”

Helpful Report

Posted 6 years ago

Hi Mark, We are happy to hear you enjoyed your experience with us! Thank you for your great review! Our warehouse works hard to make sure all orders get shipped out same-day. Glad you enjoy our website and we hope you continue to choose us for all of your future vaping needs! Best, Selina Customer Care

Posted 6 years ago

“I appreciate how easy it is to find the products I'd like to check out on your website! It is also very easy to order the right product(s) I'm needing and to track my order(s) as they are processed and shipped! However, I do have one issue that I hope is resolved asap! I received the wrong order yesterday! The mailing label had my name & address on it but the packing slip inside had the actual purchaser's name (street address, city & state) on it and her written order on it and of course, the products she ordered were in the mailing envelope! I contacted this company last evening by email (and received an automated response email fairly quickly that assigned a ticket # to it) but have not heard a word back from them regarding what they intend to do to immediately resolve this issue! I ordered my items because I am nearly out of my vape juice and was expecting to receive my order tomorrow Monday (according to the estimated delivery time). I am so hoping that the right order is delivered tomorrow or I will have to buy products locally at a higher cost! Which in effect will cost me more then double to buy the products that I've already paid for through this site! I expect some sort of a refund if my real order does not arrive tomorrow as was told to me! I also expect a prepaid envelope so that I can return these wrong items to your company or to mail directly to the person that actually ordered these products (since I have her name and address on the packing slip. I'll bet she is awaiting her order, now late and quite possibly has my order...and wondering how you can help her return it or send it to me...which will be an extremely late delivery to me! In any event, I am sincerely hoping that your company will rectify the situation immediately! Free overnight shipping of the correct products to me?”

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Posted 6 years ago

“though it took a while to verify my age, my order shipped and was delivered within less than a week!”

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Posted 6 years ago

Hi Tesaa, Thank you for the review! We take age very serious for our safety and yours. Our warehouse works hard to make sure all orders get shipped out same-day. Glad you enjoy our website and we hope you continue to choose us for all of your future vaping needs!

Posted 6 years ago

“Good selection and prices...wish they had faster delivery!”

Helpful Report

Posted 6 years ago

Hi Perrin, Thank you so much for your fantastic review! We try our best to provide a positive buying experience for our customers with a wide variety of products, competitive pricing, and smooth customer service. Our warehouse works hard to get all of the orders out same-day. We look forward to seeing your future orders with us! Best, Selina Customer Care

Posted 6 years ago

“very fast shipping and products in new condition”

Helpful Report

Posted 6 years ago

Hi Megan, We are happy to hear you enjoyed your experience with us! Thank you for your great review! Our warehouse works hard to make sure all orders get shipped out same-day. Glad you enjoy our website and we hope you continue to choose us for all of your future vaping needs! Best, Selina Customer Care

Posted 6 years ago

“Very fast shipping, arrived early, good customer service.”

Helpful Report

Posted 6 years ago

Hello, We are happy to hear you have been enjoying your purchase from us! Our warehouse works hard to ensure all packages go out same-day. Thank you for the great review! Best, Selina Customer Care

Posted 6 years ago

“Electric Tobacconist USA has many options and fast delivery BUT I rated it a 4 star because you cannot apply Electric Tobacconist UK coupons and they are a lot more better than Electric Tobacconist USA”

Helpful Report

Posted 6 years ago

Hi Cathy, Thanks for the great review! We strive to provide a good customer experience with our intuitive website, a wide variety of products, and smooth customer service. Our warehouse works hard to get all orders out same-day. Glad you enjoyed our website! Best, Selina Customer Care

Posted 6 years ago

“Dear sirs, on my last two orders I have received a total of 4 PODs that were not functinable. S=I saved three of them but have misplaced the other. Anyway, I would expect that I should be credited for at least the three pods I can send back to you but hopefully four. I'm getting ready to place a new order and would like thuis cleared up before doing so. Order Reference: 513015 (ETUSA513015 and order ETUSA489090) Thanks you in advance for your consideration in this manner, Symptoms of faulty pods: One had leaked out all the liquid, one kept burning after the draw, and two just plain wouldn't work despite bending contacts etc. Please let me know how you plan on handling this issue at your earliest convenience. Thanks John Hilgar”

Helpful Report

Posted 6 years ago

Electric Tobacconist USA is rated 4.8 based on 35,527 reviews