Electric Tobacconist USA Reviews

Name: Electric Tobacconist USA
Address: 2555 55th street, Suite 100, Suite 100, 2555 55th street, Suite 100, Suite 100, Boulder
Rating: 4.83

4.8 Rating 35,527 Reviews

96 %

of reviewers recommend Electric Tobacconist USA

4.8

Based on 35,527 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Electric Tobacconist USA:

Online vape store. Please visit www.electrictobacconist.support to lodge a support ticket if you need assistance (eg with a delayed order)

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Email:

www.electrictobacconist.support

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Electric Tobacconist USA 5 star review on 2nd July 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“No complaints.”

Helpful Report

Posted 6 years ago

Thank you for such a great review! We hope you continue shopping with us in the near future! - Chuck Customer Service Representative

Posted 6 years ago

“Cool melon cartridges don’t function properly. All other are great. Please make a vanilla”

Helpful Report

Posted 6 years ago

Hi Bernadette, Thank you for the positive feedback. If you have issues with an order feel free to submit a support ticket on our website and we will address it with the upmost urgency! Best, Selina Customer Care

Posted 6 years ago

“I've placed two orders and have been highly satisfied with both. And the prices are spectacular”

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Posted 6 years ago

Hi Levi, Thank you so much for your fantastic review! We try our best to provide a positive buying experience for our customers with a wide variety of products, competitive pricing, and smooth customer service. Our warehouse works hard to get all of the orders out same-day. We look forward to seeing your future order with us! Best, Selina Customer Care

Posted 6 years ago

“quick delivery , great prices”

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Posted 6 years ago

Hi Kim, Thank you for the great review! We strive to provide a good customer experience with our intuitive website, a wide variety of products, competitive pricing, and smooth customer service. Our warehouse works hard to get all orders out same-day. Glad you enjoyed our website! Best, Selina Customer Care

Posted 6 years ago

“Like this product a lot try several different others they do not compare at all very good product”

Helpful Report

Posted 6 years ago

Hi Michael, Thanks for the review! We are happy to hear you are enjoying your experience with ET. We hope you continue to choose us for all of your vaping needs! Best, Selina Customer Care

Posted 6 years ago

“Order arrived on time as I expected. Thank you”

Helpful Report

Posted 6 years ago

Hello, We are happy to hear you have been enjoying your purchase from us! Our warehouse works hard to ensure all packages go out same-day. Thank you for the great review! Best, Selina Customer Care

Posted 6 years ago

“Product selection is really good. Pricing is comparable to other websites. Shipments have always arrived on time. Purchase from them again...yes...have had no issues not too.”

Helpful Report

Posted 6 years ago

Hello, Thank you for your great review! We strive to provide a positive buying experience with smooth customer service and same-day shipping. We look forward to seeing your orders come through in the future! Best, Selina Customer Care

Posted 6 years ago

“Website is convenient and easy.”

Helpful Report

Posted 6 years ago

We are glad to hear we were able to help you out! Thank you for the good review and we hope you continue to choose us for all of your future vaping needs! Todd Customer Care Electric Tobacconist

Posted 6 years ago

Thank you for such a great review! We aim to make shopping on our website as easy for our customers as possible. We hope you shop with us again soon! -Chuck Customer Service Representative

Posted 6 years ago

“I don’t believe this is the companies fault but when I order Phix pods, some of the pods in the 4 pack do not work. To me they are a little expensive and it’s a shame not all the pods will work. I’ve been buying this product for over a year.”

Helpful Report

Posted 6 years ago

Thank you for the review, unfortunately some brands we carry make faulty products. This is very rare for the amount of inventory we carry but it can happen. We apologize! Todd Customer Care Electric Tobacconist

Posted 6 years ago

“Fast shipping, always have what I want in stock, fast delivery. I recently purchased a couple of strawberry packs and one was not the right flavor though and some of my pods did leak.”

Helpful Report

Posted 6 years ago

We are glad to hear we were able to help you out! Thank you for the good review and we hope you continue to choose us for all of your future vaping needs! Todd Customer Care Electric Tobacconist

Posted 6 years ago

“The prices are great especially if you spend a certain amount I believe 20 or $25 because there is no shipping and handling and no tax with the standard shipping and the standard shipping is rather quick. You will receive your items usually Within 7 days and that's including weekends with the standard shipping. Also, they literally have everything when it comes to vaping as far as devices flavors strengths of nicotine PG VG level pod systems like the suorin air that I purchased from them that saved me about $15 if I would have went to a vape shop and hybrid systems that use a pod fill tank that does not need replaced with one coil of your choosing .6 if you use regular Vape juice and 1.0 or I recommend 1.2 coils if you use Nic salts like I do because I only own the breeze 2 and the suorin air. Please do read the warnings when you open up the suorin air. If you're having any type of leaking issues I guarantee it's because you are using either Vape juice or probably more importantly, less than 70/30 or 60 / 40 VG PG ratio Nic salts that is only intended for. My suorin air is my backup to my Aspire Breeze 2 which has a tighter draw than the Aspire Breeze 2 and a little bit cheaper to maintain then the suorin air because you don't lose all the Vape juice when you have to replace the pod but it will not leak if you use 60/40 or 70/30 like it says on the red and white tag with the warning symbol as soon as you open up the suorin air. Make sure that you learn as much information as you can calling professionals at vape shops or even asking questions on this website with professionals before just diving into vaping. I have not yet gone to a big oh hm system because I really don't need all that smoke. I just need the nicotine and a little cloud of smoke is good enough for me like a cigarette which I get from the suorin air and the Aspire Breeze 2 that I use only. Anyway, the only reason that I did not give five stars is because of two things but one thing mainly. It is extremely hard to tell sometimes when a nicotine salt juice is 70 30 60 40 or 50 50 PG over VG. PG means thicker so the higher the PG, the thicker The Vape juice or nicotine salts. I prefer 60 40 and above because there is a hell of a lot less chance of leaking for either of my devices and I can just stick to the 1.2 coils because they sell them in five packs of $10 each which is a hell of a deal and $4 for one suorin air pod which is 1 or $2 less depending on where you go than any other vape shop I have been to in the Bel Air Harford County Maryland area 30 minutes north of Baltimore City. Most of the Nic salts are too thin and not only does that make them Leak with my suorin air but I learned my lesson on my third device and it is running like a clock knock on wood ever since I got it 5 months ago, but the thinner the PG, the less flavorful in my opinion also. You also don't get as good of MTL. That stands for mouth to lung hit. The o h m devices they are DL AKA Direct lung. MTL is more like smoking a cigarette but it's everybody's preference. I will continue to shop here but I highly recommend please start showing what the PG VG ratio is on every single Nick salt and every single vape juice. I know that you can sort by VG PG but sometimes I still can't find out what it is. That is extremely important and I just spent another $36 on three bottles of 30 mg yes $36 on three bottles total of 50 / 50 PG VG Nic salts but I needed and wanted minimum 60 / 40 65 / 35 or 70 over 30 or above if they even make over 70 / 30 PG VG ratio for nicotine salt. Other than that, I recommend the electronic tobacconist website to anybody out there from a beginner to an intermediate Vapor like myself to the expert or I should say, experienced vaper”

Helpful Report

Posted 6 years ago

We are happy to hear you enjoyed your experience with us! Thank you for your great review! Our warehouse works hard to make sure all orders get shipped out same-day. Glad you enjoy our website and we hope you continue to choose us for all of your future vaping needs! Todd Customer Care Electric Tobacconist

Posted 6 years ago

“Four stars only because I wish there were more juice options available. However, those provided are top-notch.”

Helpful Report

Posted 6 years ago

We are happy to hear you have been enjoying your purchase from us! Our warehouse works hard to ensure all packages go out same-day. Thank you for the great review! Todd Customer Care Electric Tobacconist

Posted 6 years ago

“Good service, orders are as advertised, (there are even reviews of the juices) prices are good, and delivery is fast.”

Helpful Report

Posted 6 years ago

Thanks for the great review! We strive to provide a good customer experience with our intuitive website, a wide variety of products, and smooth customer service. Our warehouse works hard to get all orders out same-day. Glad you enjoyed our website! Todd Customer Care Electric Tobacconist

Posted 6 years ago

“Happy with the items.”

Helpful Report

Posted 6 years ago

Thank you for such a great review! We hope you continue shopping with us in the near future! - Chuck Customer Service Representative

Posted 6 years ago

“My husband is happy with the product I order for him. The price is right and delivery is very fast.”

Helpful Report

Posted 6 years ago

Thank you for your positive review! We are happy to hear you are enjoying your experience with ET. We hope you continue to choose us for all of your vaping needs! -Chuck Customer Service Representative

Posted 6 years ago

“I really like the variety of flavors for my sourin air. The prices are great! Here in md. The flavors are $20.00 each and the air cartridges are more also. And the delivery time is also good especially from coming so far away. The only reason i didn't give 5 stars is because one time i ordered vanilla custard and it tasted like buttered popcorn. Seemed like they put the wrong flavor in the bottle. I tried e-mailing customer service and got no respose. Other than that i really like the tobacconist!!!!”

Helpful Report

Posted 6 years ago

Thank you for the great review! We strive to provide a good customer experience with our intuitive website, a wide variety of products, competitive pricing, and smooth customer service. Our warehouse works hard to get all orders out same- day. Glad you enjoyed our website! -Chuck Customer Service Representative

Posted 6 years ago

“great service, and quick delivery.”

Helpful Report

Posted 6 years ago

Thank you for such a great review! We aim to make shopping on our website as easy for our customers as possible. We hope you shop with us again soon! -Chuck Customer Service Representative

Posted 6 years ago

“Good prices, good service. Haven’t had to deal with customer service before so that’s a plus. My orders so far have been delivered faster than I’d expect.”

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Posted 6 years ago

“I ordered new X-Baby M2 coils for my G-PRIV2 kit. They arrived on schedule & were packaged well! The coils seem to be working great, and the price was right. I will definitely consider ordering from Electric Tobacconist again! Thanks for your great service!”

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Posted 6 years ago

“I am very happy with my delivery of pods on time, i also could find diffrent brands of pods as well as my gavorite brand juul for better prices. I will be purchasing again from electronic tabacconise on my next purchase. Thank you. Ülgen Adıgüzel”

Helpful Report

Posted 6 years ago

Thank you for such a great review! We hope you continue shopping with us in the near future! - Chuck Customer Service Representative

Posted 6 years ago

Electric Tobacconist USA is rated 4.8 based on 35,527 reviews