Electric Tobacconist USA Reviews

Name: Electric Tobacconist USA
Address: 2555 55th street, Suite 100, Suite 100, 2555 55th street, Suite 100, Suite 100, Boulder
Rating: 4.83

4.8 Rating 35,685 Reviews

96 %

of reviewers recommend Electric Tobacconist USA

4.8

Based on 35,685 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Electric Tobacconist USA:

Online vape store. Please visit www.electrictobacconist.support to lodge a support ticket if you need assistance (eg with a delayed order)

Visit Website

Email:

www.electrictobacconist.support

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Electric Tobacconist USA 5 star review on 2nd July 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Customer service on order issue was resolved quickly today. I appreciate it. Hoping shipping time improves soon as well.”

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Posted 1 year ago

“Excellent as always”

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Posted 1 year ago

“Easy ordering & fast response to issues when addressed.”

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Posted 1 year ago

“Quick to respond and was resolved very quickly”

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Posted 1 year ago

“They had what I wanted in stock. The website was easy to navigate which made it easy to order. Thanks!”

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Posted 1 year ago

“Got exactly what I ordered. The only negative is the 8 to 9 days it takes for delivery. Next time I will place my order with that in mind. This is my second time ordering and I will definitely order again.”

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Posted 1 year ago

“product exactly as advertised. A great value. Quick shipping. Order regularly and have never once had an issue. Will continue ordering.”

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Posted 1 year ago

“Good price, good quality and speedy delivery.”

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Posted 1 year ago

“Fast delivery”

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Posted 1 year ago

“I did not recieve my order. and the ticket system for communication is awful.”

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Posted 1 year ago

Hi Elizabeth, thanks for taking the time to leave us a review. We're sorry to hear there was a delay in the delivery of your order. Please know that our team is always available to assist with any queries via the Help Desk on our website. Upon reviewing our system, we’re pleased to see that you got in touch with us and that your order has been successfully delivered. If you need further assistance, please don’t hesitate to reach out. Best Regards - ET Team

Posted 10 months ago

“Quick shipping. I was reluctant at first, but after the first one, I haven't even considered picking up a cigarette. Not sure what to do with the two cartons in my trunk.”

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Posted 1 year ago

“Ease of website is excellent making ordering a breeze. Fair price and shipping usually arrives by private courier in about a week. I will be a repeat customer.”

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Posted 1 year ago

“The delivery takes to long. My last shipment took over 17 days.”

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Posted 1 year ago

Hi Helene. Thank you for taking the time to leave a review, I'm sorry to hear that you feel your order took too long to arrive. Because of the PACT Act, we are no longer able to ship with USPS; FedEx, DHL, and all other major shipping companies have decided to make similar decisions surrounding the ban on shipping nicotine products. As such, we are now reliant on private carriers that make compliant deliveries. Since they don't have the same infrastructure as the Postal Service your package may take unusual routes as it is passed through a network of carriers rather than directly to a local distribution center - This can result in slightly longer transit times for which we are working closely to improve with the carrier. Should you ever require additional assistance, please do not hesitate to reach out to our support team via our helpdesk! - ET Team

Posted 1 year ago

“Prices are okay and delivery is really good”

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Posted 1 year ago

“Very professional and fast service I enjoy the product”

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Posted 1 year ago

“Super easy to find what you're looking for, products are always available, prices are fair, & shipping is fast & reliable. It'd be great if the free shipping break point was a bit lower.”

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Posted 1 year ago

“It is very difficult to get a good draw on this.”

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Posted 1 year ago

“Easy, quick, good selection and price”

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Posted 1 year ago

“I usually love the Blu classic tobacco 2.4%. But the last batch, the E cig didn't last very long and infact one was completely dead. I still have the complete packaging . Have you changed the E cigs? Wouldn't mind a return reply.”

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Posted 1 year ago

Hi Monalisa, thank you for taking the time to leave a review. I am sorry to hear you have had some trouble with your product. I have arranged for a support member to reach out to you, please keep an eye on your inbox. - ET Team

Posted 1 year ago

“On target, on time.”

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Posted 1 year ago

Electric Tobacconist USA is rated 4.8 based on 35,685 reviews