Electric Tobacconist USA Reviews

Name: Electric Tobacconist USA
Address: 2555 55th street, Suite 100, Suite 100, 2555 55th street, Suite 100, Suite 100, Boulder
Rating: 4.83

4.8 Rating 35,685 Reviews

96 %

of reviewers recommend Electric Tobacconist USA

4.8

Based on 35,685 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Electric Tobacconist USA:

Online vape store. Please visit www.electrictobacconist.support to lodge a support ticket if you need assistance (eg with a delayed order)

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Email:

www.electrictobacconist.support

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Electric Tobacconist USA 5 star review on 2nd July 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I realy like BLU. I like that the devise is rechargeable. My favorite pod is Tobacco Ice”

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Posted 1 year ago

“VERY good service”

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Posted 1 year ago

“This is for James a representative that I have been speaking with over the last week. He is prompt in his response He researches the answers and he is very professional online thank you James Your delivery system does not update and on several occasions I've had to ask why is it still at the courier. Is there some way we can get better communication with the deliverers”

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Posted 1 year ago

“I have been using e-cigs since the beginning of the pandemic due to the convenience of shopping online and home delivery. ET USA continues to meet my needs with quality product andgreat customer service.”

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Posted 1 year ago

“Well supplied with variety of choices. Prices are holding relatively steady but would appreciate discounts or coupons now and then. Shipping time has improved but servicer does NOT provide tracking so one never knows when to expect delivery until they ring the doorbell at 7am a couple of weeks after ordering! Can this be improved?”

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Posted 1 year ago

“Good products good prices I love doing business with them. The only hitch is their delivery takes about two weeks, so I’ll be aware of that when you order other than that really great company.”

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Posted 1 year ago

“HAVE NOT RECEIVED MY ORDER AS OF 10/2/24”

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Posted 1 year ago

Hi Susan, thanks for taking the time to leave us a review. We regret to hear that you didn't receive your order. Upon reviewing your correspondence with our team, we can confirm that the order was unable to be delivered and returned to us. Your e-wallet was credited with the full amount of the original purchase on September 26th. Should you wish to reorder the product, you may do so using the credit available in your account. Please do not hesitate to reach out if you need further assistance. Best Regards - ET Team

Posted 1 year ago

“website has gotten hard to navegate”

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Posted 1 year ago

“I love this site. They have what I need and ship it pretty quickly.”

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Posted 1 year ago

“Excellent great customer service”

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Posted 1 year ago

“Cubano is the only tobacco I like”

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Posted 1 year ago

“I'm extremely happy buying my NJOY e-cigarettes from you for the past 3 years. A slight delay with delivery sine new gov. regulations, but order is always correct and less expensive than local purchase.”

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Posted 1 year ago

“The cartridges were fine, but half of the solo power units did not work! It was way too much money to pay for something that did not work. You should send me 3 more power units that did not work to make it right with me. I would appreciate it very much, that way I would keep on doing business with you in the future.”

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Posted 1 year ago

Hi Carolyn, thank you for taking the time to share your feedback with us. We regret to hear that you experienced difficulties with your Vuse Solo Power Units. For assistance, we encourage you to contact our customer support team via the Help Desk on our website or through this link: bit.ly/ETSUPPORTUS. Our team will be happy to assist you further. Best Regards - ET Team

Posted 1 year ago

“Company, Electric Tobacconist, as a source of vape products is good. I just hope they ony carry products with good performance. REMOVE VUSE VIBE IN THEIR SUPPLIES!”

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Posted 1 year ago

“They are very respectful and friendly.”

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Posted 1 year ago

“Very OK with price--little more than expected. Need some help(i.e.What to do?) A couple of the units will not charge--tried over and over. They are bad! What do I do? Eat the cost or send them back--this happened before when I purchased units at a BP Gas station. Any suggestions? Respectfully--R.M.Baron”

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Posted 1 year ago

Hi Richard, thank you for taking the time to share your feedback with us. We regret to hear that you experienced difficulties with a couple of your Boulder Pro Disposables. For assistance, we encourage you to contact our customer support team via the Help Desk on our website or through this link: bit.ly/ETSUPPORTUS. Our team will be happy to assist you further. Best Regards - ET Team

Posted 1 year ago

“I’m very happy with your products. The only thing is it takes so long to receive. They say I should get an email from the delivery company as to when to expect the package but I never receive a delivery date or email. Being you have to sign now one sits at home waiting. Thanks”

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Posted 1 year ago

“Would wish to order more, but with unmarked wrapper.”

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Posted 1 year ago

“Product FINALLY arrived after 30 days. Everything was as I ordered it, but the delivery time is VERY sub-par!! If you're looking for something within a week I'd suggest shopping elsewhere!”

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Posted 1 year ago

“I have be ordering from. Electric Tobacconisst for over a year now & find them so convenient to use!”

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Posted 1 year ago

Electric Tobacconist USA is rated 4.8 based on 35,685 reviews