Electric Tobacconist USA Reviews

Name: Electric Tobacconist USA
Address: 2555 55th street, Suite 100, Suite 100, 2555 55th street, Suite 100, Suite 100, Boulder
Rating: 4.83

4.8 Rating 35,680 Reviews

96 %

of reviewers recommend Electric Tobacconist USA

4.8

Based on 35,680 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Electric Tobacconist USA:

Online vape store. Please visit www.electrictobacconist.support to lodge a support ticket if you need assistance (eg with a delayed order)

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Email:

www.electrictobacconist.support

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Electric Tobacconist USA 5 star review on 2nd July 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Product is fine; Shipping is way too slow! I order weeks ahead and takes 3 weeks to get to me. That’s a problem for me. You need to expedite your delivery services…annoying..”

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Posted 11 months ago

“Delivery was quick. I am very happy with the product and the company. Thank-you I will be ordering from you from now on.”

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Posted 11 months ago

“I never received my order”

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Posted 11 months ago

Hi Michelle, thank you for taking the time to leave us a review. We sincerely apologize for the delay in delivery of your order. We’re glad to see that you’ve already reached out to our team and that your order has now been successfully delivered. We appreciate your patience and understanding. Best Regards - ET Team

Posted 10 months ago

“Your Products take forever to recieve, I found another place that delivers by mail and their came within days. Highly upset how long yours took to get. The product its self was as expected.”

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Posted 11 months ago

Hello, thank you for your review. We regret that your order took longer than expected to arrive. Due to the PACT Act, we are no longer able to ship through USPS, FedEx, UPS, or DHL. As a result, we now work with private carriers who ensure compliance with these regulations. Unfortunately, it’s likely that some other online retailers are not correctly following these restrictions. For added assurance, we also include a 40-day Package Protection guarantee with all our orders. We appreciate your patience and understanding, and if you need any further assistance, please don’t hesitate to contact us. Best Regards - ET Team

Posted 10 months ago

“Always easy to use and delivers are timely.”

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Posted 11 months ago

“Best thing I ever did! Love Juul”

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Posted 11 months ago

“Good company with fast service. I am disappointed that Vuse discontinued the rich tobacco flavor.”

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Posted 11 months ago

“I have been very pleased with your product and its accessibility.”

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Posted 11 months ago

“The website is easy to use and always has my product in stock.”

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Posted 11 months ago

“I have been vaping with Phil for 7 years, love it too much!”

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Posted 11 months ago

“I just want to say that I have been a customer since 2014 and I recommend too my friends that they should order from you. I mean I quit smoking cigarettes in the same time frame 2014. And I don't miss it at all. I know it's not the same but, I have saved alot of Money.”

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Posted 11 months ago

“TERRIBLE. It's been 16 days since order. It has been sitting in a town for the past 9 days. I WILL NEVER BUY FROM THEM AGAIN.”

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Posted 11 months ago

Hello, thank you for taking the time to leave us a review. We apologize for the delay in the delivery of your order. Our records show that you have already reached out to our team via the Help Desk, and we are awaiting further updates from the carrier. Please rest assured that we will contact you promptly once we receive any new information. Additionally, your order is protected under our ET 40-Day Package Protection for added peace of mind. Thank you for your patience and understanding. Best Regards - ET Team

Posted 11 months ago

“I did receive my order. And I'm sorry it took so long. I know the there's new regulations with your products. But I will still stay with your company. I love your products and nothing will change my mind . I'm so sorry that I'm inpatient, but in the end we all win.”

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Posted 11 months ago

“Very easy to order and great customer service if you have questions or issues”

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Posted 11 months ago

“I have been trying to contact you since I placed my order in October. It took 46 days for my order to be delivered. The business card enclosed with that order states a full refund will be made if the order takes more then 40 days. Where is my refund?”

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Posted 1 year ago

Hi Lynn, we’re sorry to hear your order took longer to arrive than expected and you had trouble reaching out to us. After reviewing our system, we couldn’t locate any emails or tickets under your details. Unfortunately, in rare cases, delays may occur with the final mile carrier. Please note that refunds under our “ET Package Protection” policy apply only to undelivered orders deemed lost. Since tracking confirms delivery and you’ve acknowledged receipt, the service has been fulfilled. Thank you for your understanding. Best Regards - ET Team

Posted 11 months ago

“Usually a good product, however some pods stop working...”

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Posted 1 year ago

“they are a great co., they always have what i needed”

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Posted 1 year ago

“The biggest complaint I have is the shipping/delivery company used. Very unreliable in my opinion. Supposedly no signature required but the tracking info indicates a attempt was made to deliver but no one available to sign. We were home on the date and time indicated. Suggest you use a more reliable service such as UPS, Fedex or the mail service.”

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Posted 1 year ago

Hi James, thanks for taking the time to leave us a review. We’re sorry to hear about the issue you experienced with the delivery service. Please be advised that all our orders are dispatched with a signature requirement upon delivery. Due to the PACT Act, we can no longer ship with USPS; FedEx, UPS, or DHL, and we are now reliant on private carriers that make compliant deliveries. As the parcel is passed through a network, your tracking information will not provide consistent updates until it reaches the final mile carrier (for local delivery). We appreciate your understanding and if you have any further questions reach out to us. Best Regards - ET Team

Posted 10 months ago

“Like the discounts for multi-buys. Never get a tracking email from the delivery company!”

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Posted 1 year ago

“Too long to ship… omg!!!!”

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Posted 1 year ago

Hi Sharon, thank you for taking the time to share your feedback. Upon reviewing our system, we can confirm that your order was dispatched on the same working day and delivered within the standard shipping timeframe of ten working days. If you have any further questions or require assistance, please don’t hesitate to reach out. Best Regards - ET Team

Posted 10 months ago

Electric Tobacconist USA is rated 4.8 based on 35,680 reviews