Electric Tobacconist USA Reviews

Name: Electric Tobacconist USA
Address: 2555 55th street, Suite 100, Suite 100, 2555 55th street, Suite 100, Suite 100, Boulder
Rating: 4.83

4.8 Rating 35,676 Reviews

96 %

of reviewers recommend Electric Tobacconist USA

4.8

Based on 35,676 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Electric Tobacconist USA:

Online vape store. Please visit www.electrictobacconist.support to lodge a support ticket if you need assistance (eg with a delayed order)

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Email:

www.electrictobacconist.support

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Electric Tobacconist USA 5 star review on 2nd July 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great price. And delivery!”

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Posted 11 months ago

“Love the product. Only negative is the shipping carrier, which is probably out of your control”

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Posted 11 months ago

“On my blu nation rewards I have 11701 points and no one will show me how to apply those points when I buy from Electric Tobacconist. I spent $3000 last year and can't use my points. I cashed a bunch of them in for $5 couponds but no store would take them. What's up with all that? Can someone help me redeem my points toward my next ($300) order? God bless”

Helpful Report

Posted 11 months ago

Hi Robert, thanks for taking the time to leave us a review. We are not associated with the bluNation rewards program; this service is directly run by blu. The points/coupons are intended to be redeemed during the checkout process on the bluNation Marketplace website only. Unfortunately, due to circumstances beyond their control, the service is currently unavailable and they're actively working on solutions to bring back the bluNation Marketplace. For further information, we'd recommend getting in touch with blu directly. Best Regards - ET Team

Posted 11 months ago

“Good prices and fast shipping.”

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Posted 11 months ago

“Delivery was awful took weeks to get the product. carrier Never tried to set up an acceptable time to deliver.”

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Posted 11 months ago

Hi Tom, thank you for your review. We regret that your order took longer than expected to arrive. Due to the PACT Act, we are no longer able to ship through USPS, FedEx, UPS, or DHL. As a result, we now work with private carriers who ensure compliance with these regulations. As the parcel is passed through a network, your tracking information will not provide consistent updates until it reaches the final mile carrier (for local delivery). If you need to provide additional information in the future, we are more than happy to pass on any special instructions to the carrier upon request. We appreciate your patience and are pleased that your order was successfully delivered. Best Regards - ET Team

Posted 10 months ago

“Good product--little bit of a problem starting the produt up. Figured out how to make them work all the time. Wife loves them-I don't indulge. Beats nasty tobacco smoke and tar all over the place.”

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Posted 11 months ago

“I love everything! The quick shipping, the prices, and the easy to use web ordering. The only reason I gave 4 stars is several time the menthol leaks and it burns my lips and I havd to toss it out.”

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Posted 11 months ago

“Tell the shipping person that they must wait until 3:00 PM to make sure I will be at home. The order for me I just ordered on Jan. 4th tell the shipping person I won't be home until 3:00 PM. #ETUSA3772386-957”

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Posted 11 months ago

Hi Eric, thanks for taking the time to leave us a review. If you require assistance with a delivery in the future please, contact us directly through the Help Desk on our website. This will allow us to assist you more efficiently. We’re glad to see that your order has been successfully delivered. Best Regards - ET Team

Posted 10 months ago

“I've been ordering from this company for several years and I recommend it to anyone who wants to at least slow down smoking. I'm not saying that this an alternative to tobacco but, it's my favorite.”

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Posted 11 months ago

“I would have given a 5 star rating but tracking needs improvement.”

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Posted 11 months ago

“Always satisfied”

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Posted 11 months ago

“the very best vape juice on the market!”

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Posted 11 months ago

“I love you guys! But, I do not like your delivery service. Once product leaves your facility there is no communication via tracking or delivery notification. No idea of when item arrives makes it difficult to plan for signature requirements.”

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Posted 11 months ago

“Great seller, great prices, frontdoor delivery there it nothing bad that I can say about you guys!”

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Posted 11 months ago

“very good just as described I'd recommend”

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Posted 11 months ago

“NEVER RECEIVED THE ORDER!!!!”

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Posted 11 months ago

Hi Olivia, we appreciate you taking the time to share your feedback. We apologize for the delay in the delivery of your order and understand the inconvenience this can cause. We’re pleased to see that you’ve been in touch with our team and that your order has now arrived. We appreciate your patience and understanding. If there’s anything else we can assist you with, please don’t hesitate to reach out. Best Regards - ET Team

Posted 10 months ago

“Product is fine; Shipping is way too slow! I order weeks ahead and takes 3 weeks to get to me. That’s a problem for me. You need to expedite your delivery services…annoying..”

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Posted 11 months ago

“Delivery was quick. I am very happy with the product and the company. Thank-you I will be ordering from you from now on.”

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Posted 11 months ago

“I never received my order”

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Posted 11 months ago

Hi Michelle, thank you for taking the time to leave us a review. We sincerely apologize for the delay in delivery of your order. We’re glad to see that you’ve already reached out to our team and that your order has now been successfully delivered. We appreciate your patience and understanding. Best Regards - ET Team

Posted 10 months ago

“Your Products take forever to recieve, I found another place that delivers by mail and their came within days. Highly upset how long yours took to get. The product its self was as expected.”

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Posted 11 months ago

Hello, thank you for your review. We regret that your order took longer than expected to arrive. Due to the PACT Act, we are no longer able to ship through USPS, FedEx, UPS, or DHL. As a result, we now work with private carriers who ensure compliance with these regulations. Unfortunately, it’s likely that some other online retailers are not correctly following these restrictions. For added assurance, we also include a 40-day Package Protection guarantee with all our orders. We appreciate your patience and understanding, and if you need any further assistance, please don’t hesitate to contact us. Best Regards - ET Team

Posted 10 months ago

Electric Tobacconist USA is rated 4.8 based on 35,676 reviews