Electric Tobacconist USA Reviews

Name: Electric Tobacconist USA
Address: 2555 55th street, Suite 100, Suite 100, 2555 55th street, Suite 100, Suite 100, Boulder
Rating: 4.83

4.8 Rating 35,738 Reviews

96 %

of reviewers recommend Electric Tobacconist USA

4.8

Based on 35,738 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	95%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Live Chat
Queries Resolved In	Under An Hour

About Electric Tobacconist USA:

Online vape store. Please visit www.electrictobacconist.support to lodge a support ticket if you need assistance (eg with a delayed order)

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Email:

www.electrictobacconist.support

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Electric Tobacconist USA 5 star review on 2nd July 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Will buy again! Fast shipping! Very HAPPY customer! Thank you!”

Helpful Report

Posted 1 year ago

“I’ve gotten every order so far just don’t know it takes so long to ship out and receive them plus a deal would be nice too. I’m sorry my last order has said out for delivery for the past two days and I still haven’t received them yet 2219267/4333699 is the order # , tracking number is WHC8252A151A8”

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Posted 1 year ago

“The ease of ordering has made it very convenient for me as I travel.”

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Posted 1 year ago

“I still have not received my feb 20th order”

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Posted 1 year ago

Hi Tammy, thank you for taking the time to leave us a review. We’re sorry to hear that your order has not yet arrived. While our orders typically arrive within 10 business days, occasional delays can occur. Your tracking information confirms that your order has reached the final mile carrier, meaning it should be with you very soon. We truly appreciate your patience and if you need further information or assistance, please don’t hesitate to reach out. Best Regards - ET Team

Posted 1 year ago

“Electric Tobacconist is awesome but the quality of Blu Cherry Disposables has slid down hill . I see the lot number (14360) is the same for the last few orders . Sometimes the blu light doesn't light up or the juice runs out pretty fast . Hopefully a new batch will get back on track . jim edwards”

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Posted 1 year ago

“Order was never received. Despite repeated contacts by email to determine the location and timing of the arrival of the order, it was never provided. After waiting for 5 weeks (and being told it was not considered late until 40 days), they told me the order had been returned and I was being charged a $20 restocking fee. Pricing is just "OK" but delivery and service are a disaster - and then charging me $20 at the end is nothing but a SCAM! Nothing positive to say about Electric Tobacconist and BLU regarding this experience.”

Helpful Report

Posted 1 year ago

Hi Timothy, thank you for taking the time to share your review. We’re sorry to hear that you didn’t receive your order. According to our records, delivery attempts were made and the order was subsequently returned to us. Our team provided you with a couple of resolution options: full credit to your ET account for reordering or a refund minus the restocking fee. As you have disputed the delivery attempts, we are currently conducting an investigation. If no confirmation or proof of the attempts is received, the remaining amount will be refunded. We appreciate your patience and understanding during this process. If you have any further questions, please don’t hesitate to reach out. Best Regards - ET Team

Posted 1 year ago

“Very pleased with my delivery!! Just have to plan out the extended delivery time for future orders! Thank you!!”

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Posted 1 year ago

“I prefer the Blu Gold Leaf pods 1.2% over other vapes. I can't get them anywhere else, so I am delighted to be able to get them from Electric Tobacconist. The prices are good and they ship them right away. They make the process as easy as possible and the delivery time is very good considering the distance.”

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Posted 1 year ago

“Order was great but a little slow to receive it. But product was good.thank you allbfor great service keep it up.”

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Posted 1 year ago

“shipping cost more than the product. Won't be purchasing here again.”

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Posted 1 year ago

“This company sucks, I do believe it's a fraud, stay away!”

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Posted 1 year ago

Hi Janet, thank you for your review. We’re sorry to hear about your disappointment and any confusion regarding your order. To clarify, our team reached out to you regarding order number - ETUSA3776358-108 on January 24th. Unfortunately, the Vuse Alto Menthol Pods you ordered were out of stock, and as a result, we issued a full refund. We sincerely apologize for any inconvenience this may have caused. If you have any further questions or require assistance, please don’t hesitate to contact us. Best Regards - ET Team

Posted 1 year ago

“Large variety & terrific customer service”

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Posted 1 year ago

“Very good quality Vuse batteries”

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Posted 1 year ago

“GREAT SERVICE, ARRIVED VERY QUICKLY!”

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Posted 1 year ago

“Finally a company that believes in customer service. I sent an email inquiring about a credit and received a satisfactory and useful response just a few minutes later. Given the challenges of the industry, this is remarkable. Well done!!!”

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Posted 1 year ago

“I placed an order for approximately ($70.00) with an estimated arrival time of 5-7 business days. I have not only not received my products but I have received no email updates about my products and even when I sign directly into my Electric Tabacconist account, I get zero updates. This experience has been frustrating. When you attempt to seek help for some insight of where your order is, you are prompted into a loop of links that change the estimated delivery time from 5-7 business days to claiming as a customer (I) may have to wait for as long as 40 days before I will be considered for a “lost product.” I placed my order nearly 2 weeks ago and haven’t received a single update via text or email. This is unfortunate given that on Feb/18, a day after I placed my order with you Electric Tobacconist, I had placed an order from a competitor - Element Vape. I received emails of communication to update me on everything to do with my order and received an estimated time frame similar to your delivery time frame. However, unlike Electric Tobacconist, my order from Element Vape was received even quicker- only a 3 day wait before my products arrived. They offered a fabulous method of communication and quick delivery! I am very disappointed with my order from this company! I am requesting a full refund and a cancellation of my order. I would appreciate a quick resolution to this as I’m tired of waiting and have grown inpatient with the poor experience I have been provided.”

Helpful Report

Posted 1 year ago

Hi Daniel, thanks for taking the time to leave us a review. We mention that orders can take up to 7-10 business days for delivery, and today marks the ninth business day. According to the tracking information, the most recent update was from yesterday, and your package is now with our final-mile carrier. We understand your concerns regarding the tracking updates and how this may cause an inconvenience. This is due to the PACT Act, which no longer allows us to send with USPS; FedEx, UPS, or DHL, and we now rely on private carriers that make compliant deliveries. As the parcel is passed through a network, your tracking information will not provide consistent updates until it reaches the final mile carrier (for local delivery). We thank you for your understanding and patience. If you have any further questions please don’t hesitate to reach out to us via your ticket. Best Regards - ET Team

Posted 1 year ago

“Customer service and price were great!! Delivery took a little longer than I liked but not their fault but customer service was great!! Always received a quick response to all my inquiries!!”

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Posted 1 year ago

“I received my order undamaged and complete. My only complaint is your shipper! They rarely update order tracking and don't send notifications for delivery. They offer no flexibility in their delivery times, they deliver only when they want to deliver. This can be difficult based on the required signature!”

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Posted 1 year ago

Hi Ronald, thank you for taking the time to share your feedback. We're glad to hear that your order arrived safely. We understand your concerns regarding the tracking updates and how this may cause an inconvenience. This is due to the PACT Act which no longer allows us to send with USPS; FedEx, UPS, or DHL, and we now rely on private carriers that make compliant deliveries. As the parcel is passed through a network, your tracking information will not provide consistent updates until it reaches the final mile carrier (for local delivery). We appreciate your understanding. Best Regards - ET Team

Posted 1 year ago

“I am so happy with this online merchant, they have been so dependable and helpful. I am moving and will not be able to ship to my state but I’ll keep checking. Another compliment to AmeriShip for a great tracking website and also very dependable. I’m going to miss you! Holly Ianiro”

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Posted 1 year ago

“This is a great shop with the product I love. Customer service is very responsive. I'd give 5 stars if shipping were better. The shipping service used does not provide a reliable delivery time/date so I end up waiting all day long for delivery and can't go anywhere.”

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Posted 1 year ago

Electric Tobacconist USA is rated 4.8 based on 35,738 reviews