Electric Tobacconist USA Reviews

Name: Electric Tobacconist USA
Address: 2555 55th street, Suite 100, Suite 100, 2555 55th street, Suite 100, Suite 100, Boulder
Rating: 4.83

4.8 Rating 35,527 Reviews

96 %

of reviewers recommend Electric Tobacconist USA

4.8

Based on 35,527 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Electric Tobacconist USA:

Online vape store. Please visit www.electrictobacconist.support to lodge a support ticket if you need assistance (eg with a delayed order)

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Email:

www.electrictobacconist.support

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Electric Tobacconist USA 5 star review on 2nd July 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Quick delivery times. Usually arrives a day earlier than said”

Helpful Report

Posted 6 years ago

We are happy to hear you enjoyed your experience with us! Thank you for your great review! Our warehouse works hard to make sure all orders get shipped out same-day. Glad you enjoy our website and we hope you continue to choose us for all of your future vaping needs! -Chuck Customer Service Representative

Posted 6 years ago

“Fast shipping, strong overall ecomm experience. Order confirmation and package tracking were quick to land in my email inbox, and easy to follow. Product stock is a bit lacking, had to resort to my third or fourth choice since everything else was sold out.”

Helpful Report

Posted 6 years ago

Thank you for such a great review! We hope you continue shopping with us in the near future! - Chuck Customer Service Representative

Posted 6 years ago

“I have ordered from multiple tobacco sites, and Electric Tobacconist has been by far the easiest website to deal with. The shipping timeframes has always been fast, and the quality of the products received were as expected. I plan to order from them again in the near future.”

Helpful Report

Posted 6 years ago

We appreciate such a great review! We're happy to hear your order was received quickly and accurately! We hope to have you shop with us again soon! -Chuck Customer Service Representative

Posted 6 years ago

“The shipping was great. The package arrived sooner than I thought it would. The website was easy to use. Overall, I was completely satisfied with everything. I would definitely order from again and recommend to others. Thank you for great service!”

Helpful Report

Posted 6 years ago

Thank you for your positive review! We are happy to hear you are enjoying your experience with ET. We hope you continue to choose us for all of your vaping needs! -Chuck Customer Service Representative

Posted 6 years ago

“Everything arrived (clean and well packaged) within a few days of placing my first order.”

Helpful Report

Posted 6 years ago

Thank you for such a great review! We hope you continue shopping with us in the near future! - Chuck Customer Service Representative

Posted 6 years ago

“Shipping speed is good. Website interface is pretty clear and easy to use. Overall pretty good”

Helpful Report

Posted 6 years ago

Thank you for the great review! Our warehouse works hard to get our orders out and to our customers as soon as possible! We hope you shop with us again soon! -Chuck Customer Service Representative

Posted 6 years ago

“Reliable, Shipping is slow but they have the best prices so worth the wait.”

Helpful Report

Posted 6 years ago

Hi Melissa, We're glad that you chose Electric Tobacconist for your vaping needs! We're always looking for feedback to provide a more positive experience and look to improve our shipping, product selection, and customer service. Any feedback is always appreciated! We hope you shop with us again soon! -Chuck

Posted 6 years ago

“Great service,,great products,,I have difficulty with the purchase process, I find it confusing,maybe I'm just old.”

Helpful Report

Posted 6 years ago

Thank you for such a great review! We hope you continue shopping with us in the near future! - Chuck Customer Service Representative

Posted 6 years ago

“Decent prices, shipments got to me fairly quick and with exactly what I ordered. Couldn't really ask for much more. Already have another order on the way and will definitely use this site again.”

Helpful Report

Posted 6 years ago

Thank you for the great review! Our warehouse works hard to get our orders out and to our customers as soon as possible! We hope you shop with us again soon! -Chuck Customer Service Representative

Posted 6 years ago

“Great selection! The pods for Phix are a little different than Phix sells.”

Helpful Report

Posted 6 years ago

Thank you for such a great review! We hope you continue shopping with us in the near future! - Chuck Customer Service Representative

Posted 6 years ago

“Great products, prices and speedy shipping but poor contact availability to ask questions.”

Helpful Report

Posted 6 years ago

Dear Customer, Thank you such a great review. We are always looking for feedback on how we can improve our customer's experience shopping with us. Please feel free to let us know how we can better your experience! -Chuck Customer Service Representative

Posted 6 years ago

“Fast shipping / no issue with product”

Helpful Report

Posted 6 years ago

Thanks for the great review! We strive to provide a good customer experience with our intuitive website, a wide variety of products, and smooth customer service. Our warehouse works hard to get all orders out same-day. Glad you enjoyed our website! -Chuck Customer Service Representative

Posted 6 years ago

“Service was great, site was easy to navigate. Shipping was super fast and packaged well! I only gave a 4 because one of my pods from each pack leaked when using. Other than that yes, wonderful site, service etc. Thank you!”

Helpful Report

Posted 6 years ago

“Easy to place the order and timely delivery”

Helpful Report

Posted 6 years ago

Thanks for the review! Our warehouse works hard to get all orders out same-day. Glad you enjoyed our website! -Chuck Customer Service Representative

Posted 6 years ago

“Great prices, free shipping, good selection. Difficult to replace faulty device - customer service is a bit lacking.”

Helpful Report

Posted 6 years ago

Dear Crystal, Thank you for your review! We're always looking to improve- if there's any feedback you would like to give us on how we can improve our customer service for you we would love to hear it! -Chuck Customer Service Representative

Posted 6 years ago

Dear Crystal, Thank you for a great response. We aim to make shopping on our website as easy for our customers as possible. We always welcome feedback on how our service can be better, so please let us know how we can better our customer service! -Chuck Customer service Representative

Posted 6 years ago

“Fast shipping, easy checkout, user friendly shopping. A+++++”

Helpful Report

Posted 6 years ago

Thanks for the review! We are happy to hear you are enjoying your experience with ET. We hope you continue to choose us for all of your vaping needs! Rick Customer Care Electric Tobacconist

Posted 6 years ago

“Easy ordering & fast delivery. I would have given 5 stars except for the Njoy kings advertised "300 puffs" by actual count made 45. That is not very accurate advertising.”

Helpful Report

Posted 6 years ago

“My order shipped and arrived on time, great service and prices”

Helpful Report

Posted 6 years ago

We are happy to hear you have been enjoying your purchase from us! Our warehouse works hard to ensure all packages go out same-day. Thank you for the great review! Rick Customer Care Electric Tobacconist

Posted 6 years ago

“Had a really good experience with ordering from Electrix Tobacconist! Easy to navigate the site and easy to place an order. Tried two different salt nics, one which I absolutely adore and will order again, and one I wasn’t too keen on, however I’ll know for next time! Thanks for your site and making it so user friendly😊 xx Paige”

Helpful Report

Posted 6 years ago

Thank you for the great review! We strive to provide a good customer experience with our intuitive website, a wide variety of products, competitive pricing, and smooth customer service. Our warehouse works hard to get all orders out same- day. Glad you enjoyed our website! Rick Customer Care Electric Tobacconist

Posted 6 years ago

“My package arrived surprisingly fast, and I got exactly what I wanted. The interface of the website was very easy to use and it was just a few clicks away to see customer reviews on products that I was interested in.”

Helpful Report

Posted 6 years ago

Electric Tobacconist USA is rated 4.8 based on 35,527 reviews