Electric Tobacconist USA Reviews

Name: Electric Tobacconist USA
Address: 2555 55th street, Suite 100, Suite 100, 2555 55th street, Suite 100, Suite 100, Boulder
Rating: 4.83

4.8 Rating 35,608 Reviews

96 %

of reviewers recommend Electric Tobacconist USA

4.8

Based on 35,608 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Electric Tobacconist USA:

Online vape store. Please visit www.electrictobacconist.support to lodge a support ticket if you need assistance (eg with a delayed order)

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Email:

www.electrictobacconist.support

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Electric Tobacconist USA 5 star review on 2nd July 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“nice and fast service and shipping.”

Helpful Report

Posted 7 years ago

Thank you so much for your fantastic review! We try our best to provide a positive buying experience for our customers with a wide variety of products, competitive pricing, and smooth customer service. Our warehouse works hard to get all of the orders out same-day. We look forward to seeing your future orders with us! -Chuck Customer Service Representative

Posted 6 years ago

“Not happy. The blue pods I bought on two occasions were leaking in the package”

Helpful Report

Posted 7 years ago

Hi Paula, We are sorry to hear that you are unhappy with the order you received. Please feel free to reach out to our help desk if we can assist in any way. https://www.electrictobacconist.com/help

Posted 6 years ago

“Very fast shipping. I love that I can use PayPal to pay for purchases. Love my warlock peas. I would give 5 stars except they seem to be out of replacement pods a lot for the warlock peas.”

Helpful Report

Posted 7 years ago

We are happy to hear you enjoyed your experience with us! Thank you for your great review! Our warehouse works hard to make sure all orders get shipped out same-day. Glad you enjoy our website and we hope you continue to choose us for all of your future vaping needs! -Chuck Customer Service Representative

Posted 6 years ago

“Initially had some issues with verifying myself, but after that was dealt with and I purchased my product it went smoothly. My items arrived exactly as estimated and they were new and undamaged. Overall, I'd highly recommend this site to any vapors out there or people who want to cut down/quit cigarettes.”

Helpful Report

Posted 7 years ago

Thank you for such a great review! We hope you continue shopping with us in the near future! - Chuck Customer Service Representative

Posted 6 years ago

“Quick delivery and quality.”

Helpful Report

Posted 7 years ago

Thank you for the great review! Our warehouse works hard to get our orders out and to our customers as soon as possible! We hope you shop with us again soon! -Chuck Customer Service Representative

Posted 6 years ago

“Very happy with alternate flavor variety. Price and delivery can't be beat. The only thing that could be a negative it's concerning the product, the pods don't seem to last as long, and that had nothing to do with the company's performance. Will continue to use.”

Helpful Report

Posted 7 years ago

We are glad to hear we were able to help you out! Thank you for the good review and we hope you continue to choose us for all of your future vaping needs! -Chuck Customer Service Representative

Posted 6 years ago

“I went to Electric Tobacconist when I was ripped off by MVS. Had zero issues with ET. My order showed up quicker than expected and everything I ordered was in my package! I like this site. I will absolutely order from the again. The prices are in line with what I think is acceptable for gear these days and they offer more items than any other site. Glad I placed an order with Electric Tobacconist USA. C. B.”

Helpful Report

Posted 7 years ago

Thanks for the review! We strive to provide a good customer experience with a wide variety of products, competitive pricing, and smooth customer service. Our warehouse works hard to get all orders out same-day. Glad you enjoyed our website! -Chuck Customer Service Representative

Posted 6 years ago

“Good product. Only down fall was some pods were leaking when I received my package. Other than that I was pretty happy about trying the new flavors.”

Helpful Report

Posted 7 years ago

Thanks for the great review! We get out all orders same-day. Glad you enjoyed our website and we hope you continue to choose us for all of your vaping needs! Thank you for your great review! We strive to provide a positive buying experience with smooth customer service and same-day shipping. We look forward to seeing your orders come through in the future! -Chuck Customer Service Representative

Posted 6 years ago

“Great selection and great prices. A lot of things I can't seem to find online, can be found here. The best part is that they're located not far from the West coast, so shipping times are faster.”

Helpful Report

Posted 7 years ago

Thanks for the review! We are happy to hear you are enjoying your experience with ET. We hope you continue to choose us for all of your vaping needs! Rick Customer Care Electric Tobacconist

Posted 7 years ago

“Great service, easy to use website, no complaints!”

Helpful Report

Posted 7 years ago

Posted 6 years ago

“Price was awesome, shipping was fast. I will order again”

Helpful Report

Posted 7 years ago

“What I ordered came in 4 days, I was excepting longer, website is really easy to use, they also have a good selection”

Helpful Report

Posted 7 years ago

Posted 6 years ago

“shipping same day as ordered, prices are reasonable”

Helpful Report

Posted 7 years ago

Thank you for such a great review! We hope you continue shopping with us in the near future! - Chuck Customer Service Representative

Posted 6 years ago

“Quick delivery times. Usually arrives a day earlier than said”

Helpful Report

Posted 7 years ago

Posted 6 years ago

“Fast shipping, strong overall ecomm experience. Order confirmation and package tracking were quick to land in my email inbox, and easy to follow. Product stock is a bit lacking, had to resort to my third or fourth choice since everything else was sold out.”

Helpful Report

Posted 7 years ago

Thank you for such a great review! We hope you continue shopping with us in the near future! - Chuck Customer Service Representative

Posted 6 years ago

“I have ordered from multiple tobacco sites, and Electric Tobacconist has been by far the easiest website to deal with. The shipping timeframes has always been fast, and the quality of the products received were as expected. I plan to order from them again in the near future.”

Helpful Report

Posted 7 years ago

We appreciate such a great review! We're happy to hear your order was received quickly and accurately! We hope to have you shop with us again soon! -Chuck Customer Service Representative

Posted 6 years ago

“The shipping was great. The package arrived sooner than I thought it would. The website was easy to use. Overall, I was completely satisfied with everything. I would definitely order from again and recommend to others. Thank you for great service!”

Helpful Report

Posted 7 years ago

Thank you for your positive review! We are happy to hear you are enjoying your experience with ET. We hope you continue to choose us for all of your vaping needs! -Chuck Customer Service Representative

Posted 6 years ago

“Everything arrived (clean and well packaged) within a few days of placing my first order.”

Helpful Report

Posted 7 years ago

Thank you for such a great review! We hope you continue shopping with us in the near future! - Chuck Customer Service Representative

Posted 6 years ago

“Shipping speed is good. Website interface is pretty clear and easy to use. Overall pretty good”

Helpful Report

Posted 7 years ago

Thank you for the great review! Our warehouse works hard to get our orders out and to our customers as soon as possible! We hope you shop with us again soon! -Chuck Customer Service Representative

Posted 6 years ago

“Reliable, Shipping is slow but they have the best prices so worth the wait.”

Helpful Report

Posted 7 years ago

Hi Melissa, We're glad that you chose Electric Tobacconist for your vaping needs! We're always looking for feedback to provide a more positive experience and look to improve our shipping, product selection, and customer service. Any feedback is always appreciated! We hope you shop with us again soon! -Chuck

Posted 6 years ago

Electric Tobacconist USA is rated 4.8 based on 35,608 reviews