Electric Tobacconist USA Reviews

Name: Electric Tobacconist USA
Address: 2555 55th street, Suite 100, Suite 100, 2555 55th street, Suite 100, Suite 100, Boulder
Rating: 4.83

4.8 Rating 35,527 Reviews

96 %

of reviewers recommend Electric Tobacconist USA

4.8

Based on 35,527 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Electric Tobacconist USA:

Online vape store. Please visit www.electrictobacconist.support to lodge a support ticket if you need assistance (eg with a delayed order)

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Email:

www.electrictobacconist.support

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Electric Tobacconist USA 5 star review on 2nd July 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The website was easy to use, identity verification was simple, it shipped when it was supposed to. The actual delivery process has been a nightmare, but that’s the USPS’s bad, not Electric Tobacconist® USA.”

Helpful Report

Posted 6 years ago

Thank you for such a great review! We aim to make shopping on our website as easy for our customers as possible. We hope you shop with us again soon! -Chuck Customer Service Representative

Posted 6 years ago

“Good”

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Posted 6 years ago

Thank you for such a great review! We hope you continue shopping with us in the near future! - Chuck Customer Service Representative

Posted 6 years ago

“Fast shipping with great prices”

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Posted 6 years ago

Thank you so much for your fantastic review! We try our best to provide a positive buying experience for our customers with a wide variety of products, competitive pricing, and smooth customer service. Our warehouse works hard to get all of the orders out same-day. We look forward to seeing your future orders with us! -Chuck Customer Service Representative

Posted 6 years ago

“I received all of my products on time. Some of the pods were a bit leaky though.”

Helpful Report

Posted 6 years ago

Thank you for the great review! Our warehouse works hard to get our orders out and to our customers as soon as possible! We hope you shop with us again soon! -Chuck Customer Service Representative

Posted 6 years ago

“This website is very easy to use and the products are great. The shipping is faster then what I expected. Definitely going to keep buying off of here!”

Helpful Report

Posted 6 years ago

Thank you for such a great review! We aim to make shopping on our website as easy for our customers as possible. We hope you shop with us again soon! -Chuck Customer Service Representative

Posted 6 years ago

“I've placed a couple orders now with all around great service. Was kept up to date on progress of order and shipping was super fast.”

Helpful Report

Posted 6 years ago

We appreciate such a great review! We're happy to hear your order was received quickly and accurately! We hope to have you shop with us again soon! -Chuck Customer Service Representative

Posted 6 years ago

“Honestly it is great. They get you your product pretty fast. There are no damages to the product when you receive it and they have reasonable prices. There is nothing but good from this website.”

Helpful Report

Posted 6 years ago

Thank you for your positive review! We are happy to hear you are enjoying your experience with ET. We hope you continue to choose us for all of your vaping needs! -Chuck Customer Service Representative

Posted 6 years ago

“nice and fast service and shipping.”

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Posted 6 years ago

“Not happy. The blue pods I bought on two occasions were leaking in the package”

Helpful Report

Posted 6 years ago

Hi Paula, We are sorry to hear that you are unhappy with the order you received. Please feel free to reach out to our help desk if we can assist in any way. https://www.electrictobacconist.com/help

Posted 6 years ago

“Very fast shipping. I love that I can use PayPal to pay for purchases. Love my warlock peas. I would give 5 stars except they seem to be out of replacement pods a lot for the warlock peas.”

Helpful Report

Posted 6 years ago

We are happy to hear you enjoyed your experience with us! Thank you for your great review! Our warehouse works hard to make sure all orders get shipped out same-day. Glad you enjoy our website and we hope you continue to choose us for all of your future vaping needs! -Chuck Customer Service Representative

Posted 6 years ago

“Initially had some issues with verifying myself, but after that was dealt with and I purchased my product it went smoothly. My items arrived exactly as estimated and they were new and undamaged. Overall, I'd highly recommend this site to any vapors out there or people who want to cut down/quit cigarettes.”

Helpful Report

Posted 6 years ago

Thank you for such a great review! We hope you continue shopping with us in the near future! - Chuck Customer Service Representative

Posted 6 years ago

“Quick delivery and quality.”

Helpful Report

Posted 6 years ago

Thank you for the great review! Our warehouse works hard to get our orders out and to our customers as soon as possible! We hope you shop with us again soon! -Chuck Customer Service Representative

Posted 6 years ago

“Very happy with alternate flavor variety. Price and delivery can't be beat. The only thing that could be a negative it's concerning the product, the pods don't seem to last as long, and that had nothing to do with the company's performance. Will continue to use.”

Helpful Report

Posted 6 years ago

We are glad to hear we were able to help you out! Thank you for the good review and we hope you continue to choose us for all of your future vaping needs! -Chuck Customer Service Representative

Posted 6 years ago

“I went to Electric Tobacconist when I was ripped off by MVS. Had zero issues with ET. My order showed up quicker than expected and everything I ordered was in my package! I like this site. I will absolutely order from the again. The prices are in line with what I think is acceptable for gear these days and they offer more items than any other site. Glad I placed an order with Electric Tobacconist USA. C. B.”

Helpful Report

Posted 6 years ago

Thanks for the review! We strive to provide a good customer experience with a wide variety of products, competitive pricing, and smooth customer service. Our warehouse works hard to get all orders out same-day. Glad you enjoyed our website! -Chuck Customer Service Representative

Posted 6 years ago

“Good product. Only down fall was some pods were leaking when I received my package. Other than that I was pretty happy about trying the new flavors.”

Helpful Report

Posted 6 years ago

Thanks for the great review! We get out all orders same-day. Glad you enjoyed our website and we hope you continue to choose us for all of your vaping needs! Thank you for your great review! We strive to provide a positive buying experience with smooth customer service and same-day shipping. We look forward to seeing your orders come through in the future! -Chuck Customer Service Representative

Posted 6 years ago

“Great selection and great prices. A lot of things I can't seem to find online, can be found here. The best part is that they're located not far from the West coast, so shipping times are faster.”

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Posted 6 years ago

Thanks for the review! We are happy to hear you are enjoying your experience with ET. We hope you continue to choose us for all of your vaping needs! Rick Customer Care Electric Tobacconist

Posted 6 years ago

“Great service, easy to use website, no complaints!”

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Posted 6 years ago

“Price was awesome, shipping was fast. I will order again”

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Posted 6 years ago

“What I ordered came in 4 days, I was excepting longer, website is really easy to use, they also have a good selection”

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Posted 6 years ago

“shipping same day as ordered, prices are reasonable”

Helpful Report

Posted 6 years ago

Thank you for such a great review! We hope you continue shopping with us in the near future! - Chuck Customer Service Representative

Posted 6 years ago

Electric Tobacconist USA is rated 4.8 based on 35,527 reviews