Electric Tobacconist USA Reviews

Name: Electric Tobacconist USA
Address: 2555 55th street, Suite 100, Suite 100, 2555 55th street, Suite 100, Suite 100, Boulder
Rating: 4.83

4.8 Rating 35,609 Reviews

96 %

of reviewers recommend Electric Tobacconist USA

4.8

Based on 35,609 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Electric Tobacconist USA:

Online vape store. Please visit www.electrictobacconist.support to lodge a support ticket if you need assistance (eg with a delayed order)

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Email:

www.electrictobacconist.support

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Electric Tobacconist USA 5 star review on 2nd July 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Received on time, product was as advertised. Happy with my purchase!”

Helpful Report

Posted 6 years ago

“In addition to having a massive product inventory, ET has lightning fast shipping and handling. I know I can count on ET to fulfill my last minute purchases in record time. My only gripe is with the ET website: it can be frustratingly slow at times (whether on mobile or desktop). Notwithstanding this annoyance, I still order from ET. No other online smoke shop has the variety and shipping speed of ET.”

Helpful Report

Posted 6 years ago

Thank you for your positive review! We are happy to hear you are enjoying your experience with ET. We hope you continue to choose us for all of your vaping needs! -Chuck Customer Service Representative

Posted 6 years ago

“Shipping was fast and many products to choose from.”

Helpful Report

Posted 6 years ago

Thank you for the great review! We strive to provide a good customer experience with our intuitive website, a wide variety of products, competitive pricing, and smooth customer service. Our warehouse works hard to get all orders out same- day. Glad you enjoyed our website! -Chuck Customer Service Representative

Posted 6 years ago

“Pods are kinda leaky but I’ve been told that’s normal with zipps Ordered over Labor Day so the shipping took longer”

Helpful Report

Posted 6 years ago

“The package came really fast and everything was as expected. Had to get used to the flavor but everything was great.”

Helpful Report

Posted 6 years ago

We appreciate such a great review! We're happy to hear your order was received quickly and accurately! We hope to have you shop with us again soon! -Chuck Customer Service Representative

Posted 6 years ago

“I received my order quickly, within 2 business days- I give them 4 stars because one product didn’t work as advertised and another product wasn’t any different in price as I can get from other stores. However, I will consider ordering from again.”

Helpful Report

Posted 6 years ago

Thank you for such a great review! We hope you continue shopping with us in the near future! - Chuck Customer Service Representative

Posted 6 years ago

We appreciate the review and any chance at better the service of our company. Some products are built faulty from their respective manufacturer. Our customer care team aims to keep those experiences to a minimum and if you have any concerns at all, please, contact us through our website so we can help change your opinion from a four to a five-star! Todd Customer Care Electric Tobacconist

Posted 6 years ago

“I usually receive my disposable e-cigs in a couple of days. Checking-out is easy! I only wish they would have some discounts for loyal customers.”

Helpful Report

Posted 6 years ago

Thank you for such a great review! We hope you continue shopping with us in the near future! - Chuck Customer Service Representative

Posted 6 years ago

“Very fast shipping for the most part. Almost all items are in stock, and usually very reasonable prices on most things”

Helpful Report

Posted 7 years ago

Thank you for such a great review! We hope you continue shopping with us in the near future! - Chuck Customer Service Representative

Posted 6 years ago

“Very easy to order online The only improvement will be free shipment and free fast shipment if you order over a certain amount.”

Helpful Report

Posted 7 years ago

Thank you for such a great review! We hope you continue shopping with us in the near future! - Chuck Customer Service Representative

Posted 6 years ago

“The price is higher than the local stores. But the speed of delivery is great. I’m very satisfied with the product I received, as I have been unable to find the flavor I prefer locally. I like having options.”

Helpful Report

Posted 7 years ago

Thank you for such a great review! We hope you continue shopping with us in the near future! - Chuck Customer Service Representative

Posted 6 years ago

“I've been getting cue ecigs for quite a while now. You are always prompt in delivery and never has there been any errors with what I have ordered. My only complaint is the price for the pods but you do give a discount for bulk orders. Thanks again, M. Timmons”

Helpful Report

Posted 7 years ago

“Fast shipping, product as described. Easy checkout process.”

Helpful Report

Posted 7 years ago

Thank you for such a great review! We aim to make shopping on our website as easy for our customers as possible. We hope you shop with us again soon! -Chuck Customer Service Representative

Posted 6 years ago

“Great service!”

Helpful Report

Posted 7 years ago

Thank you for such a great review! We hope you continue shopping with us in the near future! - Chuck Customer Service Representative

Posted 6 years ago

“The website was easy to use, identity verification was simple, it shipped when it was supposed to. The actual delivery process has been a nightmare, but that’s the USPS’s bad, not Electric Tobacconist® USA.”

Helpful Report

Posted 7 years ago

Thank you for such a great review! We aim to make shopping on our website as easy for our customers as possible. We hope you shop with us again soon! -Chuck Customer Service Representative

Posted 6 years ago

“Good”

Helpful Report

Posted 7 years ago

Thank you for such a great review! We hope you continue shopping with us in the near future! - Chuck Customer Service Representative

Posted 6 years ago

“Fast shipping with great prices”

Helpful Report

Posted 7 years ago

Thank you so much for your fantastic review! We try our best to provide a positive buying experience for our customers with a wide variety of products, competitive pricing, and smooth customer service. Our warehouse works hard to get all of the orders out same-day. We look forward to seeing your future orders with us! -Chuck Customer Service Representative

Posted 6 years ago

“I received all of my products on time. Some of the pods were a bit leaky though.”

Helpful Report

Posted 7 years ago

Thank you for the great review! Our warehouse works hard to get our orders out and to our customers as soon as possible! We hope you shop with us again soon! -Chuck Customer Service Representative

Posted 6 years ago

“This website is very easy to use and the products are great. The shipping is faster then what I expected. Definitely going to keep buying off of here!”

Helpful Report

Posted 7 years ago

Thank you for such a great review! We aim to make shopping on our website as easy for our customers as possible. We hope you shop with us again soon! -Chuck Customer Service Representative

Posted 6 years ago

“I've placed a couple orders now with all around great service. Was kept up to date on progress of order and shipping was super fast.”

Helpful Report

Posted 7 years ago

We appreciate such a great review! We're happy to hear your order was received quickly and accurately! We hope to have you shop with us again soon! -Chuck Customer Service Representative

Posted 6 years ago

“Honestly it is great. They get you your product pretty fast. There are no damages to the product when you receive it and they have reasonable prices. There is nothing but good from this website.”

Helpful Report

Posted 7 years ago

Posted 6 years ago

Electric Tobacconist USA is rated 4.8 based on 35,609 reviews