Electric Tobacconist USA Reviews

Name: Electric Tobacconist USA
Address: 2555 55th street, Suite 100, Suite 100, 2555 55th street, Suite 100, Suite 100, Boulder
Rating: 4.83

4.8 Rating 35,685 Reviews

96 %

of reviewers recommend Electric Tobacconist USA

4.8

Based on 35,685 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Electric Tobacconist USA:

Online vape store. Please visit www.electrictobacconist.support to lodge a support ticket if you need assistance (eg with a delayed order)

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Email:

www.electrictobacconist.support

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Electric Tobacconist USA 5 star review on 2nd July 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I just want everyone to know Don’t order from Electric Tobaccoist. My first order was bought on June 24th 2022 and let’s see it’s July 22 nd 2022 and still nothing. I put in a second order not knowing my first order would never come yet that was made in June 30th 2022 and that one’s not here either. And now I have been out 300$ and nothing nothing. And they keep telling me since they have changed shipping because the new laws it’s late because the news carrier needs to work out the bugs omg what ever seems so unfair as a customer. So order somewhere else”

Helpful Report

Posted 3 years ago

We understand that this is a frustrating experience, and we appreciate your patience as ET transitions to all orders being delivered by this carrier. We are working diligently with our carrier to resolve these issues as soon as possible. Please be advised, we are asking customers to wait 30 business days until we re-ship or refund the order. This is not a delivery estimate, but rather the maximum amount of time our policy dictates before a reshipment or refund. We appreciate the inconvenience that this causes; however, it takes this long for us to be sure that the package has been lost or is indeed being returned to us. Even after we have provided a re-shipment, you can expect that the original package will arrive. Electric Tobacconist commits to all customers that you will receive your package or a refund. For absolute clarity, please click here for our Terms and Conditions that explain all shipping policies.

Posted 3 years ago

“Terrible shipping times. PACT is not an excuse when other companies can manage quick delivery times. Stop defending your poor choice of couriers. How come DirectVapor can get a package out in 3 days while its coming up on 3 weeks for Electrictobacconist?”

Helpful Report

Posted 3 years ago

Hi, we are currently using the only legal option available for shipping in compliance with the PACT Act along with the internal policy of companies like FedEx and DHL. Because they are the only viable option, it is going to take them a little bit of time to get acclimated to our bandwidth and needs; however, we can assure you that we are doing everything in our power to rectify these tracking delays.

Posted 3 years ago

“Worst communication ever. Placed a large order two weeks ago. Tracking says it was delivered on TWO Different dates--yesterday and also 4 days ago. NO PACKAGE was received. There is no phone # you can call-only email. Their carrier is a mystery--they apparently can't be contacted directly. Prices on this site are very expensive compared to other sites.. This was a first (and last) order with this site. Problems everywhere.”

Helpful Report

Posted 3 years ago

Hi, we are very sorry to hear that you have had this unsatisfactory experience. Unfortunately, we do not run a phone support or advice line. We need to be able to log all issues via email so we can keep complete records of everything. We are sorry for any inconvenience, however this ties in with our compliance and insurance standards. We are currently using the only service legally available to ship vaping products. I would be more than happy to look into this situation further for you and provide a resolution. I cannot find an account under the email that you have used for this review; however, if you reach out to us we would be happy to rectify this for you as quickly as possible.

Posted 3 years ago

“This is the worst company ever DONT ORDER FROM THEM FIND SOMEONE ELSE. THERE ARE PLENTY OF OTHER COMPANYS THAT DELIVER MUCH FASTER. THEY DONT DELIVER I HAVE TWO ORDERS WITH THEM AND ITS NOT JUST ONE WITH TROUBLES it’s both in”

Helpful Report

Posted 3 years ago

Hi, I've looked at both of your purchases and it seems both are actively en route to your location. We have transitioned to an entirely new carrier as our previous one is no longer operable, it is going to take them a little bit of time to get acclimated to our bandwidth and needs; however, we can assure you that we are doing everything in our power to rectify these tracking delays. We want to extend our sincerest apologies for the inconvenience this situation has caused you. The Electric Tobacconist commits to all of our customers either receiving your product or being refunded accordingly.

Posted 3 years ago

“Shipping times are bleak, not sure what kind of excuse they'll reply with but its just unacceptable. I ordered on July 7th, still no delivery date in sight. Meanwhile I also ordered something from China on July 12th. The package from China is looking like it will be here before my electrictobacconist order as its already in the US. This has been a problem my last 3 orders. They don't give any updates on your order past the "shipped" notification. Pretty informal to randomly get a text from the courier asking if someone will be there to sign in the middle of the day when everyone is at work, completely unaware the package was out for delivery. They should change the information on this page, they clearly don't use the postal service anymore.”

Helpful Report

Posted 3 years ago

I want to apologize for the delays seen on your purchase and would be more than happy to provide some insight as to why this is taking place: Because of the PACT Act, we are no longer able to ship with USPS; FedEx, DHL, and all other major shipping companies have decided to make similar decisions surrounding the ban of shipping nicotine products. As such, we are now reliant on private carriers that make compliant deliveries. The only provider available in your region at this time is Standard Regional Carrier. We ask that you please check out our Shipping FAQ page for more information: https://www.electrictobacconist.com/shipping-tracking-i287 As we have transitioned to having all of our packages taken care of by the same company, it is going to take them a little bit of time to get acclimated to our bandwidth and needs; however, we can assure you that we are doing everything in our power to rectify these tracking delays. If you would like to email us with your order number, I would be able to provide more specific information regarding your purchase.

Posted 3 years ago

“The shipping is the worst ever. I ordered my mango vape sticks 23 days ago and still nothing yet. This seems to be there problem. But what ever carrier they are going with. I can’t even get the information I need to get a hold of them. And on top of it they just keep telling me it’s in route. Two weeks ago I got a text from electronic tobaccoist saying my order should arrive in 3 to 4 days. Nothing. I say order from somewhere else and take a chance because I can’t see it any worse.”

Helpful Report

Posted 3 years ago

Hi Linda, we understand that this is a frustrating experience, and we appreciate your patience as ET transitions to all orders being delivered by one carrier. We are working diligently with our carrier to resolve these issues as soon as possible. Electric Tobacconist commits to all customers that you will receive your package or a refund.

Posted 3 years ago

“This company is awesome with shipping and their products are great too. I’ve been extremely happy with everything I have bought from them. Would highly recommend the company.”

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Posted 3 years ago

“Great service”

Helpful Report

Posted 3 years ago

“Great Price on my favorite Juul pods, always delivered within a week 👍”

Helpful Report

Posted 3 years ago

“ET We ship when we feel like it”

Helpful Report

Posted 3 years ago

Because of the PACT Act, we are no longer able to ship with USPS; FedEx, DHL, and all other major shipping companies have decided to make similar decisions surrounding the ban of shipping nicotine products. As such, we are now reliant on private carriers that make compliant deliveries. The only provider available at this time is Standard Regional Carrier. We ask that you please check out our Shipping FAQ page for more information: https://www.electrictobacconist.com/shipping-tracking-i287 Since they don't have the same infrastructure as the Postal Service your package may take unusual routes as it is passed through a network of carriers rather than directly to a local distribution center. We have also seen slightly longer transit times as well as occasional delays in tracking updates. We are working with their technical support team to rectify these concerns as quickly as possible. We are working with them to improve communication and notify you of delivery time windows, and we will keep you updated as we make progress.

Posted 3 years ago

“Product is great compared to other companies I have dealt with.”

Helpful Report

Posted 3 years ago

“Not sure about all the 5 stars review saying fast shipping. Ordered my juice 2 weeks ago and it just shipped. Customer service is helpful, they reply right away. But doesn't really solve the slow shipping.”

Helpful Report

Posted 3 years ago

Hi Mike, I am very sorry to hear that you have had a poor experience with our carrier and want to assure you that we are working closely with them to rectify these concerns as quickly as possible. I've taken a look at your tracking information and it does look as though you have had a couple of updates as of yesterday - I want to clarify that all of our packages leave the same day if placed before 2PM MST. The note that you are seeing regarding the package 'just shipping' is an indication that it has been tendered to the final mile carrier by the branch carrier, not that it has just shipped from our warehouse. We appreciate that this is a very frustrating situation and want to say again that we are aware of this issue and are working towards resolution.

Posted 3 years ago

“Corrected error”

Helpful Report

Posted 3 years ago

“This company is absolutely amazing. From the beginning. I ordered (20) 4 packs of Juul pods mistakenly. I emailed them and they could not change the order but could cancel and credit the order. I was so thankful. Then I received an email that they gave me a store credit. Now this order was 5 hundred plus. So I emailed them back and said can you credit the card I used when I placed my order. Well I just received a confirmation that my credit card was fully refunded. If I ever over hear someone talking about vaping or see someone vaping you can bet your seer bejesus I am going to let them know about this website. You guys rock!!”

Helpful Report

Posted 3 years ago

“I can't get my flavor of e-cigs in my state it is very awesome and convenient to be able to order them from electronic Tobacconist, thank you all very much for having my flavor in stock all the time 👍”

Helpful Report

Posted 3 years ago

“I ordered on their 5 for $55 deal for the Juice Head disposable vapes. I ordered 10 of them. The order was "Dispatched" on June 8th with a delivery date of the 16th. Every day, they delivery date was pushed back a day until it stopped at the 24th. I contacted them about this, and the fact that there were no updates other than the dispatch and expected delivery date, they told me to just wait and see if it changes by the 22nd then contact them back. I received the vapes on the 21st and was ecstatic. The Joy quickly faded away when the first two Vapes that I opened, not only smelled like paint but, did not work. The response I got was to open all of them to see if they work and then get back with them to tell them how many do not work. So they want me to open $110 worth of products to let them go bad. Cool. Nope. Not shopping here again.”

Helpful Report

Posted 3 years ago

We are currently working with our shipper to rectify these concerns. We appreciate your patience. We only ask that you try all of your items before we take care of the concern. This is not to indicate that you need to open them immediately, but we want to ensure that all defective material is handled at once in lieu of sending multiple RMA labels. You are welcome to take your time and respond to our email thread when you are ready.

Posted 3 years ago

“I got my order but I did NOT get my Phix batteries. It was buy 3 packs of pods and get abattary free. I bought 6 packages and ordered 1 battery which I didn’t get”

Helpful Report

Posted 3 years ago

Looking at your order with us, I do see the 6 packs of PHIX pods; however, in order to redeem this promotion, the battery color of your choice must be added to your cart prior to checkout. Since this was not completed, the promotion was not applied. I have reached out to you via email to rectify this as quickly as possible.

Posted 3 years ago

“I ordered on the 29th on May, Everyday I get a shipping response that it will come the next day.. This has been going on for about 30 days now. DO NOT USE THESE GUYS!!! If you order they will try to use the PACT Act as an excuse. But I ordered from another company and got my vape juice in about a week.. So these guys are inept and impotent!”

Helpful Report

Posted 3 years ago

Hi SlimJay, we are aware of these concerns and we can assure you that we are working adamantly with our carrier to ensure that this does not happen in the future. In the event that you do not have your package in your possession by Monday, please reach out to us as we would be more than happy to either reship or refund this for you at that time.

Posted 3 years ago

“Very happy!!!!”

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Posted 3 years ago

“I get that y'all cant use the postal service feddex etc yada yada but LSO shippers or who ever y'all are using are SO bad. Last parcel took about 20 days!! Customer Care was kinda helpful though so I'll give you that”

Helpful Report

Posted 3 years ago

Electric Tobacconist USA is rated 4.8 based on 35,685 reviews