Electric Tobacconist USA Reviews

Name: Electric Tobacconist USA
Address: 2555 55th street, Suite 100, Suite 100, 2555 55th street, Suite 100, Suite 100, Boulder
Rating: 4.83

4.8 Rating 35,685 Reviews

96 %

of reviewers recommend Electric Tobacconist USA

4.8

Based on 35,685 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Electric Tobacconist USA:

Online vape store. Please visit www.electrictobacconist.support to lodge a support ticket if you need assistance (eg with a delayed order)

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Email:

www.electrictobacconist.support

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Electric Tobacconist USA 5 star review on 2nd July 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very pleased. Have even told others to order from you.”

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Posted 3 years ago

“The last order I made I made in June of 2022. I received product that expired in July of 2020.”

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Posted 3 years ago

Hi Kim, we are very sorry to hear that your order arrived in this fashion. We have reached out to you via email to obtain further information about the expired product. Please note, it is possible that what you're looking at could be the batch date for the juice, but we want to always be sure which is why we look forward to your response!

Posted 3 years ago

“118.00 order on 8/16. Still have not received my order as of 10/16. Getting the same canned emails as all other reviews. No tracking. No even guess on delivery. Many excuses but nothing I consider valid. Even though there are good reviews here, I not buying it. I have never had a probkem”

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Posted 3 years ago

Hi Bill, we are sorry to hear that you have not yet received your order. We would be happy to either reship or refund this order for you. I have reached out to you via email to resolve this via email at your earliest convenience. Because of the PACT Act, we are no longer able to ship with USPS; FedEx, DHL, and all other major shipping companies have decided to make similar decisions surrounding the ban of shipping nicotine products. As such, we are now reliant on private carriers that make compliant deliveries. The only provider available in your region at this time is Standard Regional Carrier. We ask that you please check out our Shipping FAQ page for more information: https://www.electrictobacconist.com/shipping-tracking-i287 Since they don't have the same infrastructure as the Postal Service your package may take unusual routes as it is passed through a network of carriers rather than directly to a local distribution center. We have also seen slightly longer transit times as well as occasional delays in tracking updates. We are working with their technical support team to rectify these concerns as quickly as possible. -Britt, Customer Care

Posted 3 years ago

“Answer the question your asked. I asked do you ship out to th uk England and no proper response”

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Posted 3 years ago

Hi, You can find ET UK here: et.uk Many thanks Louis Customer Care

Posted 3 years ago

“Quick reply and satisfactory results. Very pleased”

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Posted 3 years ago

Thanks Mike!

Posted 3 years ago

“I ordered 8/26/2022. This is 9/14/2022. The tracking number isn't moving. I can't seem to reach anyone to talk to or even email, to figure out what is going on. This if Very Frustrating. I have ordered several times from this site. And NEVER HAD SUCH A PROBLEM🙁”

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Posted 3 years ago

Hi, we appreciate your shopping with us as well as your patience while we overcome the difficulties presented by using the only legal shipping method available for vaping products. I've looked into the whereabouts of your purchase, and it looks as though it is en route to your location from our shipping partner's Missouri warehouse. Since they don't have the same infrastructure as the Postal Service your package may take unusual routes as it is passed through a network of regional carriers rather than directly to a local distribution center. We have also seen slightly longer transit times as well as occasional delays in tracking updates. We are working with their technical support team to rectify these concerns as quickly as possible. I have reached out to you via email to continue this conversation and to be a point of contact for any additional questions or concerns you may have. Best regards, Britt ET Team

Posted 3 years ago

“In the past I might have given you at least 4 stars. I have been purchasing from you for years however I have writen at least 4 times about my last purchase of more than $75.00 which I have been unable to use. you continue to send me emails about your sales but have never contacted me about a refund or replacement of product. I have found anot.her Co. Please do not buy any sale products from this co. they will send misc cartimizers.chargers and batteries none of which are compatable. and not reply.”

Helpful Report

Posted 3 years ago

Hi Bev, Thank you for reaching out and providing your feedback in this situation. I would be more than happy to assist in rectifying any difficulty you have experienced with your batteries and cartomizers. It looks as though we did some troubleshooting with you in the past, but if you're continuing to notice the same inconsistencies, our team would be happy to provide additional potential solutions. I have reached out to you via email to continue this conversation and find an adequate resolution. Kind regards, Britt Customer Care

Posted 3 years ago

“Items are in stock at reasonable prices. The new logistics (shipping) company is extremely slow so order early. It now takes almost 2 weeks for delivery.”

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Posted 3 years ago

“It came faster than expected and in good condition. Thank you so much!”

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Posted 3 years ago

“I received my order before I had to go out of town THANK YOU. EFFICIENT AND SPEEDY CUSTOMER SERVICE. GREAT COMPANY WILL CONTINUE TO BUY MY ELIQUID HERE”

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Posted 3 years ago

“Prompt reply to my questions by email. Always great product. I have been a customer for 5 yrs. Delivery takes longer now that USPS and ups no longer deliver tobacco products. But it's still only takes about 1 1/2 wks. Great company to order from.”

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Posted 3 years ago

“I've been ordering my blu disposables straight from the blu website. Their delivery service is pathetic, I don't always get my orders and when I do, they've been six weeks or even two months. My last order from electric tobacco nest got to me in nine days! THAT is a competent company. Thanks guys!”

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Posted 3 years ago

“Absolute best service evet”

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Posted 3 years ago

“Excellent service”

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Posted 3 years ago

“The company is good for their word. I had my doubts but I think they are going to quash those doubts. I have done business with this company for years just recently they have had difficulty on delivering to my area, not their fault. When it’s possible to deliver to my area I will continue to do business with them. There refund program is whAt I worried about however I think that is going to work out. Bottom line I trust this group of folks.”

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Posted 3 years ago

“Always come back to ET. Have a good selection of products, easy to shop on their site, fast delivery and above all excellent and responsive customer service.”

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Posted 3 years ago

“These people are absolutely awesome when you need help with an issue,they have helped me out in the past. My issues weren’t huge but they didn’t care,they were right there and very helpful! Thanks a bunch!”

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Posted 3 years ago

“easy ordering process and quick delivery”

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Posted 3 years ago

“I can always depend on the ET to find what I’m looking for with the best price and shipped efficiently and on time! Thanks!!”

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Posted 3 years ago

“Quickly responded to an age verification question and I was able to place my order within a minute! Great service!”

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Posted 3 years ago

Electric Tobacconist USA is rated 4.8 based on 35,685 reviews