Electric Tobacconist USA Reviews

Name: Electric Tobacconist USA
Address: 2555 55th street, Suite 100, Suite 100, 2555 55th street, Suite 100, Suite 100, Boulder
Rating: 4.83

4.8 Rating 35,685 Reviews

96 %

of reviewers recommend Electric Tobacconist USA

4.8

Based on 35,685 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Electric Tobacconist USA:

Online vape store. Please visit www.electrictobacconist.support to lodge a support ticket if you need assistance (eg with a delayed order)

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Email:

www.electrictobacconist.support

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Electric Tobacconist USA 5 star review on 2nd July 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Once you place an order online; the delivery time to receive your product is too long and not acceptable, since I placed several orders with you and it takes 3+ weeks to receive the product; this area of your business needs to be improved.”

Helpful Report

Posted 3 years ago

Hi Dennis, we appreciate your feedback in this situation and are grateful for your business. We can confirm that we are meeting regularly with our shipping partners to improve their level of service as well as the time in transit for packages. Our team is always ready to help wherever they can and we do guarantee that you will either receive your products or will be refunded accordingly. Thank you for shopping with us as well as for your patience as we work with our partner to augment their quality of service. -Britt, Customer Care

Posted 3 years ago

“I've read several customer reviews regarding the slow delivery times. Each of your company's response is slightly different, but none the less same meaning (ahhh...we're working on making improvements....) Are you??? I just placed a significant/large order with your company yesterday. Will I need to wait a month or longer for my order to be delivered?”

Helpful Report

Posted 3 years ago

Hi, we are working with our carrier to improve their service and are thankful for your shopping with us. While this is a slow-moving process as they are the only legal medium employable at this time, we can confirm that we are seeing progress being made. We appreciate your continued patience and understanding in this situation - please always feel free to reach out to our team with any additional questions or concerns that may arise as you await your purchase. -Britt, Customer Care

Posted 3 years ago

“Your Customer service department was very prompt and efficient. Britt was a pleasure to work with.”

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Posted 3 years ago

“Placed order 11 days ago and still have not received it.when they processed they left out half the order but never adjusted the shipping charges so the shipping charges exceeded the cost of the product. When notified of the errors they refused to address the issue.”

Helpful Report

Posted 3 years ago

Hi Richard, We do our best to explain in as many places as possible what our shipping thresholds are according to spend bands. You opted to spend $15.99 which comes with a shipping charge of $16.99. This is of course a high shipping charge but that's because it now costs us a lot more than that to ship your order because of new legislation (ie the PACT Act). For future reference had you spent over $100 the charge would have been $3.99 and over $150, we offer shipping 100% free of charge. Kind regards, Louis Customer Care

Posted 3 years ago

“Excellent customer service!!! I received a faulty product and they immediately corrected the issue. I will be making all of my vaping purchases from them.”

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Posted 3 years ago

“Super fast customer service who resolved my issue immediately. By far one of the best on-line customer service experiences I have ever had. Thank you.”

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Posted 3 years ago

“The product is good and the prices are good HOWEVER the shipping is HORRIBLE I placed my order on Sept. 19 and it "shipped" on Sept 23 and I finally got my order delivered on Nov 1 -- 5 weeks My advise is to place your 2nd order as soon as you first order ships. I had to go to local vape store to buy my vape juice twice while I was waiting on my order”

Helpful Report

Posted 3 years ago

Hi, we appreciate your feedback in this situation and we are very sorry for the length of time it took your package to arrive. We do urge customers to place their new orders once their current one arrives - this allows for the potential maximum shipping time to be met without inconveniencing you. That being said, we are working with our carrier to lessen their time in transit and to improve their tracking capabilities. We are very thankful for your business and want to assure you that we are not sitting idly by and are taking active steps to improve - your, and all of our customers', insight is very valuable for this reason. Please always feel free to reach out to our team with any additional questions or concerns as we are happy to help. -Britt, Customer Care

Posted 3 years ago

“I really would love to have some more very cool”

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Posted 3 years ago

“I had an issue with defective items. Customer service was prompt, courteous and fair when resolving the problem. Thank You. :-) 😀”

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Posted 3 years ago

“GREAT SERVICE! POOR CARRIER/TRACKING”

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Posted 3 years ago

“Easy to order however the shipping just takes to long. I would appreciate the Nov 4th delivery I love every product I had tried & I recommend you all the time Thanks, Suzanne”

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Posted 3 years ago

“I’ve ordered from ET a few times, no problem. This time, i’m waiting over 20+ days for one bottle of damn juice. Make sure you’re not out of your stuff when you decide to order. :) I’ll never be using this site again.”

Helpful Report

Posted 3 years ago

Hi Marci, thank you for reaching out concerning this issue as we would be more than happy to provide support in any way possible. Looking at the tracking information for your purchase, it looks as though this was marked as delivered on October 19th. We have reached out to you via email to ensure that you have property received your purchase. If not, the Electric Tobacconist would be happy to provide the next best steps in getting this situation resolved for you. -Britt, Customer Care

Posted 3 years ago

“Shipping takes too long! I think that cup customers deserve faster shipping! Customers Deserve better!”

Helpful Report

Posted 3 years ago

Hi Linda, we are very sorry for the unsatisfactory experience that you have underwent with our carrier. At this time, they are the only legal, compliant medium available for shipping vaping products, so our options are limited. However, we can confirm that we have been seeing major improvements to their service as well as their delivery times. I see multiple recent orders on your account - I have reached out to you via email to ensure that we speak on the correct order giving you trouble. Please also feel free to reach out to us at any time with additional questions or concerns. -Britt, Customer Care

Posted 3 years ago

“Easy to order. Many thanks!!”

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Posted 3 years ago

“Delivery times have been pathetic. Tracking information never gets accurately updated. After more than a month I still didn’t get my package. Delivery status says delivered after 35 days whereas I did not receive it.”

Helpful Report

Posted 3 years ago

Hi Hussain, thank you for your feedback and for contacting us regarding your purchase. It looks as though your package was marked as delivered on September 15th. Since you did not receive this purchase, our team refunded your order 9 days ago. We are very sorry for the difficulties seen on your purchase and we are very happy that we were able to help resolve this concern for you.

Posted 3 years ago

“Good taste and keeps me off cigarettes”

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Posted 3 years ago

“They used to be great about shipping. Have ordered on numerous occasions but this time something has changed. Process to get it shipped is much longer and once shipped no updated tracking. Ordered 9/20 shipped 9/30 it is now 10/11 can’t get help because they state can’t be classified as lost until 40 days from ship date.. I’m sure they wouldn’t be happy waiting for their money for 40 days. Such a disappointment, they used to be great company.”

Helpful Report

Posted 3 years ago

Hi Leslie, we are very sorry to hear that you have yet to receive your purchase and we would be more than happy to provide further clarification on this situation. Because of the PACT Act, we are no longer able to ship with USPS; FedEx, DHL, and all other major shipping companies have decided to make similar decisions surrounding the ban of shipping nicotine products. As such, we are now reliant on private carriers that make compliant deliveries. Since they don't have the same infrastructure as the Postal Service your package may take unusual routes as it is passed through a network of carriers rather than directly to a local distribution center. We have also seen slightly longer transit times as well as occasional delays in tracking updates. That all being said, we do commit to all of our customers either receipt of their items or a refund accordingly. In the event that you do not have your items by the 25th of October, we would be more than happy to reship this to you free of charge, or refund your purchase. -Britt, Customer Care

Posted 3 years ago

“I don’t order from anyone but electric tobacconist the only thing that bothers me is I order these and don’t get them for 2 weeks or more later I need them sooner than that”

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Posted 3 years ago

“Products are good. Very unhappy that since I live in California I'm charged $30-40 extra on top of regular taxes! The time frame it takes to receive my vape pods is a bit ridiculous around 2 wks. We live in an instant world, nothing should take 2 wks to receive. Besides all that everything else is good. As long as you don't live in CA 😉”

Helpful Report

Posted 3 years ago

Hi MCG, we appreciate your kind words! And we would be more than happy to give some more details regarding why these California taxes are charged: California requires two excise taxes on e-liquids and tobacco-free nicotine products; 61.74% of the wholesale price, and 12.5% of the retail price (CECET). Nicotine-free liquids are excluded from this tax. To learn more, please visit the California Department of Tax and Fee Administration's website at the following links: https://www.cdtfa.ca.gov/taxes-and-fees/electronic-cigarette-excise-tax.htm https://www.cdtfa.ca.gov/taxes-and-fees/tax-rates-stfd.htm Thank you for choosing the Electric Tobacconist. We pride ourselves on complete compliance and adherence to all federal and state regulations. -Britt, Customer Care

Posted 3 years ago

“ECigs Great product. Helped me quick cigarettes.”

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Posted 3 years ago

Electric Tobacconist USA is rated 4.8 based on 35,685 reviews