Electric Tobacconist USA Reviews

Name: Electric Tobacconist USA
Address: 2555 55th street, Suite 100, Suite 100, 2555 55th street, Suite 100, Suite 100, Boulder
Rating: 4.83

4.8 Rating 35,685 Reviews

96 %

of reviewers recommend Electric Tobacconist USA

4.8

Based on 35,685 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Electric Tobacconist USA:

Online vape store. Please visit www.electrictobacconist.support to lodge a support ticket if you need assistance (eg with a delayed order)

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Email:

www.electrictobacconist.support

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Electric Tobacconist USA 5 star review on 2nd July 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The company took out 2 payments for just one ordered and it takes a long time for My credit people to get this talkened care of. I'm not a happy camper.”

Helpful Report

Posted 3 years ago

Hi Debby, we are very sorry to hear that this has occurred! If this happens in the future, please reach out to our team and we'd be happy to refund the extra charge within 24 hours. We'll also give you a discount code for your troubles. -Britt, Customer Care

Posted 3 years ago

“Very slow to process an order ever before the shipping process begins.”

Helpful Report

Posted 3 years ago

Hi Michael, thank you very much for your feedback in this situation. We would be very interested to understand what you reference so that our technical team can make the necessary improvements. We have reached out to you via email to start this conversation. -Britt, Customer Care

Posted 3 years ago

“The pods are always good, wish they still had hard strawberry. The shipping is terrible. two weeks or more, no tracking.”

Helpful Report

Posted 3 years ago

Hi Mark, we are very happy to hear that you are satisfied with your purchase. Unfortunately, we cannot sell any flavored pods on our website as they have been nationally banned. Since we have to use independent carriers due to the PACT Act, you'll find that they don't have the same infrastructure as the Postal Service. As such, your package may take unusual routes as it is passed through a network of carriers rather than directly to a local distribution center. We have also seen slightly longer transit times as well as occasional delays in tracking updates. We are working with their technical support team to rectify these concerns as quickly as possible. Please always feel free to let us know if you have any additional questions or concerns by reaching out to our HelpDesk linked on the website. -Britt, Customer Care

Posted 3 years ago

“EASY TO ORDER. HAS PRODUCT IN STOCK AND ORDER LEAVES WAREHOUSE VERY QUICKLY; HOWEVER, THE SHIPPING AND RECEIPT OF ORDER TAKES A VERY LONG TIME.”

Helpful Report

Posted 3 years ago

Hi, thank you very much for your feedback in this situation. As you know, the PACT Act, along with similar internal policy by big carriers, has forced us to partner with independent companies that make compliant deliveries. They do not have the same bandwidth capabilities or resources to get a package to you as quickly as you would have experienced previously. We appreciate your continued patience as the new age of shipping vape products takes form after the PACT Act's changes. -Britt, Customer Care

Posted 3 years ago

“Great service and good delivery.”

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Posted 3 years ago

“I ordered my product on 9/21/22 it was finally shown as shipped on 9/30/22. It is now 10/9/22 and I still have not gotten my order. The tracking from Mid central Gateway still does not show an estimated delivery date. I have contacted ET and of course got the standard form email reply. I cannot even see where the package is on the tracking link so who knows when it will arrive or where it is. I have had to stay home everyday for the past week hoping the package will arrive. I will not be ordering from ET again.”

Helpful Report

Posted 3 years ago

Hi Pat, thanks for reaching out to our team. We would be more than happy to provide more information regarding your purchase: Regretfully, we are not privy to delivery times; however, as the package nears your location you should have a clearer idea of its arrival time. Additionally, if a delivery attempt is missed, they should leave a note detailing how to best obtain the purchase. Since your order is being brought to you using an independent shipper, these smaller private carriers do not have the same infrastructure that the major national carriers do. This sometimes leads to longer delivery times and less frequent updates to the tracking. We currently estimate 10-16 business days for delivery. That being said, we have seen some instances where shipping will exceed this and do not guarantee delivery within our estimated timeframe. If it has been more than 40 days from when you placed this order and you have not yet received the package, we would be happy to reship or refund the order at that time. We understand that this seems like a long time to wait, however it takes this long for us to ensure a package is indeed lost, or is being returned to us. Please always feel free to let us know if you have any additional questions or concerns via email or our HelpDesk portal on the website. -Britt, Customer Care

Posted 3 years ago

“Everything was Great”

Helpful Report

Posted 3 years ago

“Perfect company to do business with! Always have my preferred products! Shipping is ez and fast, efficient! Wonderful customer service! Been shopping here for years! Karen in Florida”

Helpful Report

Posted 3 years ago

“Unfortunately your company can not ship to my area. You gave me a refund . Thank you”

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Posted 3 years ago

“Simple prompt straightforward replies”

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Posted 3 years ago

“Always order great service”

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Posted 3 years ago

“Raised minimum purchase for free shipping...had my money and no order arrived, had to wait over 30 days before they would issue a refund. Really terrible customer service. You can find all your products for the same prices on other websites with better shipping policies. Skip these people.”

Helpful Report

Posted 3 years ago

Hi, we are very sorry that you have had an unsatisfactory experience with our shipping policies and we greatly appreciate your feedback. We currently estimate 10-16 business days for delivery. That being said, we have seen some instances where shipping will exceed this and do not guarantee delivery within our estimated timeframe. As such we have enforced the following policy: if it has been more than 40 days from when you placed this order and you have not yet received the package, we would be happy to reship or refund the order at that time. We understand that this seems like a long time to wait, however it takes this long for us to ensure a package is indeed lost, or is being returned to us. We apologize again that your order did not reach you and that you were inconvenienced by these circumstances. We want to ensure you that we are working adamantly with our carrier to rectify these delays as quickly as possible. Since they are the only legal medium available at the moment, this progress is slow moving. Thank you for shopping with us and please let us know if we can answer any additional questions or concerns. -Britt, Customer Care

Posted 3 years ago

“I ordered 180.00 dollars worth of stuff on 9/2 and it said estimated time of delivery 9/19. It's now 9/22 and got nothing and no tracking updates. It would be nice if someone would send a email just to say sorry it's taken a little bit longer. It's bad I don't even know if it's lost or what's going on. I will not be ordering again.”

Helpful Report

Posted 3 years ago

Hi Wilbur, we are very sorry that your order has yet to reach you. We can confirm that we are working towards a solution for the delays seen on some packages. This is a slow-moving process as we are using the only legal shipping company broadly available at this time - since they are the only option, their primary focus is centered on getting as many orders as possible to their final destinations within a timely manner. We will continue to keep our customers updated on the progress that we make with them. In the interim, I have reached out to you via email with more information. You can also respond to this email thread with any additional questions or concerns that arise. -Britt, Customer Care

Posted 3 years ago

“Customer support was on it immediately and resolved an additional tax charge that didn’t apply to me in my zip code. This was my first time ordering with them and couldn’t be happier with the support I received. Thanks again”

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Posted 3 years ago

“Quick shipping”

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Posted 3 years ago

“Resolved age verification”

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Posted 3 years ago

“Quick response”

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Posted 3 years ago

“Great products and pricing, just takes to long for delivery, never have I ordered something and it took almost 2 weeks.”

Helpful Report

Posted 3 years ago

Hi Lynda, thanks for taking the time to provide your feedback on this review; we would be more than happy to provide some clarity in this situation. Since your order is being brought to you using an independent shipper, these smaller private carriers do not have the same infrastructure that the major national carriers do. This sometimes leads to longer delivery times and less frequent updates to the tracking. We currently estimate 10-16 days for delivery. That being said, we have seen some instances where shipping will exceed this and do not guarantee delivery within our estimated timeframe. We are working with them to improve communication and notify you of delivery time windows, and we will keep all of our customers updated as we make progress. Thank you very much for shopping with us and please do not hesitate to reach out to our team with any inquiries that may arise. -Britt, Customer Care

Posted 3 years ago

“Great prices. Easy to use website.”

Helpful Report

Posted 3 years ago

“Been waiting over 20 days for my order. Getting emails saying my package is out for delivery....nothing! I spent alot of money and no products. I know it's not the company's fault but the shipping method is really horrible! I would like to request a refund. What I don't like is you can't talk to a live person. Very frustrating!”

Helpful Report

Posted 3 years ago

Hi, we are sorry to hear about the difficulties you've experienced obtaining your purchase and appreciate your feedback in this situation. I can confirm your multiple inquiries have been responded to by a live person and that our team is always happy to help in any fashion possible. It looks as though your package was marked as delivered yesterday. A member of our team has sent a followup email to ensure that this was properly received. We appreciate your shopping with us and please do not hesitate to reach out with future questions or concerns. -Britt, Customer Care

Posted 3 years ago

Electric Tobacconist USA is rated 4.8 based on 35,685 reviews