Electric Tobacconist USA Reviews

Name: Electric Tobacconist USA
Address: 2555 55th street, Suite 100, Suite 100, 2555 55th street, Suite 100, Suite 100, Boulder
Rating: 4.83

4.8 Rating 35,685 Reviews

96 %

of reviewers recommend Electric Tobacconist USA

4.8

Based on 35,685 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Electric Tobacconist USA:

Online vape store. Please visit www.electrictobacconist.support to lodge a support ticket if you need assistance (eg with a delayed order)

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Email:

www.electrictobacconist.support

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Electric Tobacconist USA 5 star review on 2nd July 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I have dealt with ET for years now and am very pleased with their customer service. On the very few times there were issues with shipping due to all of the new regulations, they were very helpful, working with me to track down a shipment and even gladly refund me when needed. I would highly, highly recommend them.”

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Posted 3 years ago

“Excellent service and an easy process. What more can one ask? Love them 💕”

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Posted 3 years ago

“ET seems to work fairly well, the Standard Regional Carrier delivers when they feel like it. Ordered on 11/12, it is 12/1, still nothing.”

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Posted 3 years ago

Hi Ron, we are very sorry to hear that you have not received your purchase. I have reached out to our carrier concerning the whereabouts of your purchase and have followed up with you via email so that we can continue this conversation. Please feel free to ask me any questions or concerns that may arise during this process using the thread so that I am best able to assist. -Britt, Customer Care

Posted 3 years ago

“quickly responded. thank you”

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Posted 3 years ago

“found a way to get around the problem. great”

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Posted 3 years ago

“Posted this couple days ago. “I ordered 2 NJOY Ace Devices. They were priced tag at $.99 on the box. And sold for $9.99. Then I think I figured out why. They were both defective. Could have been a bad lot of them? Either way, I emailed Electric Tobacconist. Asked for 2 replacements, or a refund. NO Response from customer service. UPDATE: Still no response from customer service. Looking at the reviews. They only response to slow deliveries. They don’t respond to defective devices/pods. I will keep posting negative reviews, until I get some response.”

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Posted 3 years ago

David, A CC agent responded to you under an hour after you reported your issue on Tuesday 15th November. We asked several questions with a view to helping and resolving the situation. Please check your spam filter and maybe the response is in there. Kind regards, Louis ET Team

Posted 3 years ago

“Customer service is very helpful and always answers right away. They resolved my issue and got it sorted! Thank you.”

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Posted 3 years ago

“Excellent customer service. Kudos to your team.”

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Posted 3 years ago

“I ordered 2 NJOY Ace Devices. They were priced tag at $.99 on the box. And sold for $9.99. Then I think I figured out why. They were both defective. Could have been a bad lot of them? Either way, I emailed Electric Tobacconist. Asked for 2 replacements, or a refund. NO Response from customer service.”

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Posted 3 years ago

Hi Dave, Looking at the interaction you have had with our team, it seems as though this problem has been resolved and you have received credit for your malfunctioning devices. Please always feel free to let our team know if you run into any future difficulties as we would be more than happy to assist where we can. -Britt, Customer Care

Posted 3 years ago

“Very happy for the easy ordering”

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Posted 3 years ago

“Place my order on October 31st it is November 18th still have not received it the last tracking thing I looked at today said it was at its final shipping destination November the 7th you all are in lavergne Tennessee I am in Knoxville Tennessee I could have drove there and got it overnight this is ridiculous”

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Posted 3 years ago

Hi Constance, we appreciate your reaching out and we would be more than happy to provide feedback in this situation. We are located in Boulder, Colorado - all of our packages originate from this location and are shipped via local channels from the shipper's central distribution center (Missouri). It looks as though your purchase is actively en route to your location. Since your order is being brought to you using an independent shipper, these smaller private carriers do not have the same infrastructure that the major national carriers do. This sometimes leads to longer delivery times and less frequent updates to the tracking. We very much value your shopping with us. Please always feel free to reach out to our team with any additional questions or concerns that may arise whilst you await your purchase.

Posted 3 years ago

“Order placed 11-01. It’s 11-17. Order not received. No estimated arrival date. Someone could have walked it here faster. Will likely not order again. It’s 2022. It shouldn’t take this long to receive a small order. Get it together.”

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Posted 3 years ago

Hi, we are very sorry to hear that you have experienced difficulties obtaining your purchase and are more than happy to help where we can. We have located your tracking information for your purchase, it looks as though it was marked for 'out for delivery' today which indicates it should be arriving at your shipping address shortly. Please let our team know if you run into any additional troubles as we would be more than happy to assist where we can. Thank you very much for shopping with us.

Posted 3 years ago

“Customer service as always is fantastic. They are responsive to your concerns and respond in a timely manner. I have only used Electric Tobacconist for my vaping needs for years. They have consistently good prices and products. So there’s no reason for me to change. Shipping is a nightmare now but that’s the law and not Electric Tobacconist’s fault. Great company to work with!!!”

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Posted 3 years ago

“I love the convenience of having my products delivered. Good price. Speedy shipping. No complaints! ❤️❤️❤️”

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Posted 3 years ago

“Product is always available. Shipping is free with qualified order.”

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Posted 3 years ago

“Great products but even better Customer Service - keep up the fantastic work! Britt rocks!”

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Posted 3 years ago

“Quick response. Clarifying information based on my questions.”

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Posted 3 years ago

“Still waiting on my order.”

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Posted 3 years ago

Hi Marilyn, thank you for reaching out to our team. Looking at the tracking information for your purchase, it's noted that this package was marked as delivered yesterday. We have reached out to you via email to ensure that you have received this package, and if not, to provide the best next steps. Thank you for shopping with us.

Posted 3 years ago

“ET tried to assist me at every level, however, as it turns out, they will not ship to my zip-code. Disappointing to say the least as I was only ordering coils. I presume they tried their best. Respectfully, Steve from Kansas.”

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Posted 3 years ago

“Love the vape pen. Shipping is a nightmare”

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Posted 3 years ago

Electric Tobacconist USA is rated 4.8 based on 35,685 reviews