Electric Tobacconist USA Reviews

Name: Electric Tobacconist USA
Address: 2555 55th street, Suite 100, Suite 100, 2555 55th street, Suite 100, Suite 100, Boulder
Rating: 4.83

4.8 Rating 35,685 Reviews

96 %

of reviewers recommend Electric Tobacconist USA

4.8

Based on 35,685 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Electric Tobacconist USA:

Online vape store. Please visit www.electrictobacconist.support to lodge a support ticket if you need assistance (eg with a delayed order)

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Email:

www.electrictobacconist.support

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Electric Tobacconist USA 5 star review on 2nd July 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I placed an order with Blu on November 20th 2022 and 6 weeks later have not received my order but they sure took my $135 fast. I placed a cancel on my credit card. I never saw such a poorly run company.”

Helpful Report

Posted 2 years ago

Hi Rick, we are very sorry to hear that you have not received your purchase. While we have taken over sales from Blu, we do not have any current control over the arrival of items purchased through their website directly. That being said, we do urge you to reach out to 1-866-233-6527 or email customerrelations@itgbrands.com for any quality concerns.

Posted 2 years ago

“It takes WEEKS to get an order. I placed an order on Dec 22 and as of Jan 6, it still has not even shipped.”

Helpful Report

Posted 2 years ago

Hi, thank you for reaching out concerning your purchase. We would be more than happy to provide information regarding the whereabouts of your order. It looks as though your items have left the branch carrier and are currently being shipped to the final mile carrier for local delivery. You will be able to see this information on your tracking page. We currently estimate 10-16 business days for delivery. That being said, we have seen some instances where shipping will exceed this and do not guarantee delivery within our estimated timeframe. If it has been more than 40 days from when you placed this order and you have not yet received the package, we would be happy to reship or refund the order at that time. We understand that this wait period does feel rather long; however, we find that the strong majority of packages make it to their final destinations within this timeframe, so we do require this amount of time to deem packages eligible for replacement.

Posted 2 years ago

“On Nov 16th we placed an order, on Nov 17th it was shipped from your warehouse and we have not received it yet. We have since started buying vape oil locally so we don't have to wait for the delivery or 40 days to get a refund. We have been with your company since Finn sold and have only purchased from you. We will not order from your company again. Sorry that your delivery service has ruined a loyal customer.”

Helpful Report

Posted 2 years ago

Hi Terry, we are very sorry that your order did not reach you. Looking at the interaction that you have had with our team, you were refunded in full for this purchase as it was deemed lost. We apologize again for any inconvenience this situation has caused you. Please know that we are working adamantly with our carrier to ensure that situations such as these do not occur in the future.

Posted 2 years ago

“I ordered Dec 23rd . Almost 2 weeks and have heard nothing. Came even track my shipment no way to reach out to anyone”

Helpful Report

Posted 2 years ago

Hi, we are very sorry to hear that you are experiencing difficulties contacting our support team. You can accomplish this by either submitting a ticket on our website by using the HelpDesk, or by writing us an email at hello@electrictobacconist.com. Insofar as your purchase with us, it looks as though this has been received by the branch carrier and is currently en route to the final mile carrier for local delivery. We ask that you please continue to monitor your tracking information for the most recent updates. In the event that you have lost the link to access this information, I have gone ahead and created an email thread with this link. Please feel free to respond to that thread with any additional questions or concerns that may arise.

Posted 2 years ago

“I have been a loyal customer of the electronic tobacconist for over two years. I never had an issue till now. The last two orders I placed never arrived. The first order was placed and paid for on Nov 13th 2022. As of Jan 4th 2022, I still have not received delivery. I waited the required 30 days to submit a help ticket for a refund. The company responded back that they would check with the carrier as to the status of my delivery. I did get an email response saying they have proof of delivery from the carrier with a signature from Ds; and a photo of a signature that is not my signature. I responded back that I have no idea who Ds is; and the signature they refer to is not mine. I never received delivery nor did I sign for any delivery. They never responded back after that. Needless to say, I have not been refunded for this order. During this time, I placed another order which was a reorder of the first order. This order was placed and paid for on Nov 28th 2022. It is now Jan 4th 2023 and I have yet to receive delivery of this order as well. The tracking on this particular order was last updated on Dec 6th and hasn't been updated since. At this point I just want to get the products I paid my hard earned money for; or my money refunded to me. The total for both orders is $296.59. At this point, I'm not very hopeful of that. As far as I'm concerned, this is theft and incompetence by the company and the carrier.”

Helpful Report

Posted 2 years ago

Hi Timothy, thank you for reaching out. I can confirm that your purchase from November 13th has been refunded in full on the 28th of December since it was considered lost. Your purchase from November 28th: this package is in manifest status and has not made it to the final mile carrier yet; it is still located at the branch carrier's central distribution facility while being prepped for final mile delivery. We ask that you please allow more time for delivery and continue to check the tracking portal for movement. We will continue to monitor and keep you apprised of its status.

Posted 2 years ago

“I had not received my order for weeks and weeks so I reached out to ETUSA for a status report. They responded quickly and provided me with updates on my order. It was ultimately resolved. Thank you”

Helpful Report

Posted 2 years ago

“I PLACED AN ORDER 11/16/22 with Blu order # US2254625UTU.I called them today and they said they couldn't help me and I had to contact electric tabacconist. Do not mix this up with my order I did place 12/21/22 with Electric Tobacconist. So I am trying to find out where my original BLU order is. And I do not see a phone number to call you. Please help me with this issue.”

Helpful Report

Posted 2 years ago

Hi Barbara, we see your concern and would be more than happy to provide clarity on this situation. Unfortunately, we are unable to reship/refund any orders originally placed through BLU; however, we do recommend reaching out to their customer service team. That being said, orders placed through us are automatically covered under the Shipping Guarantee - in the event that you do not receive your items purchased through us, we would be more than happy to offer a reshipment or refund. We do not currently have a phone number to contact us. You are more than welcome to reach out to our support team if you require assistance with your purchase with the Electric Tobacconist.

Posted 2 years ago

“I have two previous orders that are NOT being delivered and one currently in play. Used to be prompt but now customer service is horrible. I've reached out to them but still not receiving my orders.”

Helpful Report

Posted 2 years ago

Hi, thank you for reaching out to us and we are very sorry for the delays seen on your purchases. We see that you currently have a ticket submitted for your orders and we will use these to keep you up to date on the most recent happenings. We currently estimate 10-16 business days for delivery. That being said, we have seen some instances where shipping will exceed this and do not guarantee delivery within our estimated timeframe. If it has been more than 40 days from when you placed this order and you have not yet received the package, we would be happy to reship or refund the order at that time. We understand that this seems like a long time to wait, however it takes this long for us to ensure a package is indeed lost, or is being returned to us. Under the Shipping Guarantee, we do confirm that all of our customers will receive their purchases or will be refunded accordingly.

Posted 2 years ago

“Always get exactly what I ordered but delivery time is ridiculous (2 weeks plus)and tracking information is nonexistent until the last by mile. Sorry, but I won’t be ordering anything else from this company.”

Helpful Report

Posted 2 years ago

Hi Laura, we are happy to hear that your orders arrive with all of the items you purchase. In regards to the slow shipping - we are aware of this concern. Unfortunately, with the passing of the PACT Act legislation, we are now using an independent carrier to complete deliveries. Since they don't have the same infrastructure as the Postal Service your package may take unusual routes as it is passed through a network of carriers rather than directly to a local distribution center. We have also seen slightly longer transit times as well as occasional delays in tracking updates. Please note, your tracking information will not provide consistent updates until it reaches the final mile carrier (for local delivery). This occasionally takes up to a week. Thank you for your patience in this situation and we always guarantee that if you do not receive your order, that it will be replaced or you will be refunded accordingly.

Posted 2 years ago

“top notch great folks”

Helpful Report

Posted 2 years ago

“Great company to do business with... easy ordering ... fairly quick shipping ( it was during the Holidays)and great Customer Service... Will be doing more business with them...”

Helpful Report

Posted 2 years ago

“My order came with one box missing of cartridges. Refund my money asap”

Helpful Report

Posted 2 years ago

Hi Heather, we are very sorry that your order arrived incomplete. Looking at the interaction you have had with our team, it seems as though this missing item has already been refunded. You should see these funds in your account currently. We apologize again for any inconvenience this situation has caused you. Please let our team know if you require any additional assistance with future inquiries!

Posted 2 years ago

“I have placed two separate orders through Electric Tobacconist on 11/28 and 12/21 of 2022. They have deducted the funds from my account but, I have not received a tracking number for either. I've had to wait a few times longer than expected but, I thought they got better lately. This newest delivery company is hit and miss and without a tracking number I'm left wondering who to contact next. After submitting a ticket there is no one to speak with in customer service. Very frustrated!”

Helpful Report

Posted 2 years ago

Hi Jackie, we are very sorry to hear that you have yet to receive either purchase. Looking at the interactions you have had with our team, we have offered to reship or refund the purchase placed on 11/28 as we have considered this lost. The order placed on 12/21 should be going out for delivery this weekend, according to our carrier. We appreciate your continued patience in this situation. Please feel free to reach out to our support team for the best next step as well as for updates on your most recent order with us. Thank you again for shopping with the Electric Tobacconist.

Posted 2 years ago

“Excellent customer service. Personalized, rapid responses with positive results. Good outfit.”

Helpful Report

Posted 2 years ago

“I placed 2 orders, Dec. 2nd and 3rd and as of today, I have not received either. The customer service can't help they say because you have to wait 40 days before you can request a refund if I still have not received the orders. I never got a tracking number and at this point I don't think I will. This was the first time I purchased from electric tobacconist and wished that I had not.”

Helpful Report

Posted 2 years ago

Hi, we apologize for the delays seen on your purchase and we will work to get these to you as quickly as possible. We have reached out to our carrier concerning the whereabouts of these orders and have started an email thread with you. Please feel free to reach out to us with any questions or concerns that may arise in the interim. -Britt, Customer Care

Posted 2 years ago

“Customer service is nonexistent. Shipping is a major problem, you would think that customer service would help the customer. I bought my vape product on the 11th of Dec. today is the 29th an still haven't heard anything.”

Helpful Report

Posted 2 years ago

Hi Pam, we are very sorry to hear that you are experiencing difficulties obtaining your purchase and we would be more than happy to assist in getting this rectified for you. From the interaction that you have had with our team, it does look as though both orders are actively en route to your location. Since our independent carriers don't have the same infrastructure as the Postal Service your package may take unusual routes as it is passed through a network of carriers rather than directly to a local distribution center. We have also seen slightly longer transit times as well as occasional delays in tracking updates. Please note, your tracking information will not provide consistent updates until it reaches the final mile carrier (for local delivery). This occasionally takes up to a week. We have reached out to them regarding the whereabouts of your purchase and will be in contact with you once we have received pertinent information. -Britt, Customer Care

Posted 2 years ago

“Shipment is always what I ordered, superior products and great pricing also.”

Helpful Report

Posted 2 years ago

“I attempted two separate orders that were not delivered, due to the changes in how liquid vape stuff is shipped. The 5 star review for never receiving products is because ET's customer service is responsive and fast. They get your order filled and out the door quickly, obviously we all wish there were better options for shipping directly to customers, but it's out of their hands.”

Helpful Report

Posted 2 years ago

“Way better than buying 3 at a time in jersey”

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Posted 2 years ago

“I've bought from yall many times. I am having trouble getting the vuse vibe tanks n chargers”

Helpful Report

Posted 3 years ago

Hi Tena, we are very sorry to hear that you are experiencing difficulties placing an order. We have reached out to you via email to get to the bottom of the situation and get your order on the road as quickly as possible!

Posted 2 years ago

Electric Tobacconist USA is rated 4.8 based on 35,685 reviews