Electric Tobacconist USA Reviews

Name: Electric Tobacconist USA
Address: 2555 55th street, Suite 100, Suite 100, 2555 55th street, Suite 100, Suite 100, Boulder
Rating: 4.83

4.8 Rating 35,685 Reviews

96 %

of reviewers recommend Electric Tobacconist USA

4.8

Based on 35,685 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Electric Tobacconist USA:

Online vape store. Please visit www.electrictobacconist.support to lodge a support ticket if you need assistance (eg with a delayed order)

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Email:

www.electrictobacconist.support

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Electric Tobacconist USA 5 star review on 2nd July 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great service”

Helpful Report

Posted 2 years ago

“Run - don't walk from from this company. I placed an order on 12/19 and it ended up at the 'final carrier' on 12/23 where its sat for the last 16 days. Customer services best answer is to wait 40 days and file a claim. They won't let me cancel it - or refund my money. I had to file a complaint with the BBB and Colorado Attorney General - why not just refund my money for the product you can't deliver?”

Helpful Report

Posted 2 years ago

Hi, we can confirm that this purchase has already been refunded as it did not arrive within a timely manner. Please let us know if we are able to assist with any future inquiries. -Britt, Customer Care

Posted 2 years ago

“We have ordered from this company for years now. We really enjoy the products they carry and their customer service is the best I have dealt with in a long time.”

Helpful Report

Posted 2 years ago

“Love love that I finally found a company that sells the real Vuse pods. One thing: it has had many issues with deliveries. Customer Support (great communication and service) have explained that, since the big companies don't (or can't/won't) deliver ''tobacco'' products anymore, it has to rely on smaller ''mom and pop'' delivering companies. I have had to cancel one order after 5 weeks of waiting (a big order, but they were great about it). If it happens to you, I suggest finding a friend that lives in a ''big'' city where, I believe, it's easier to deliver and use that address (they can mail back to you). That's what I'm now doing and so far, very good!”

Helpful Report

Posted 2 years ago

“Great service and always has the product I need in stock!”

Helpful Report

Posted 2 years ago

“I really like the cigarette. However, I have a problem with the delivery of my order when I place it on line.”

Helpful Report

Posted 2 years ago

“I still have not received my order. Please advise I believe it was 3-4 weeks ago. I believe without confirming it was Dec 10th-17th. Many thanks, Jan”

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Posted 2 years ago

“the products were great as always and prices were comparable...however...delivery time was at least three weeks from when i ordered. this unacceptable. i allocate a certain amount of funds each month and when i have to wait, it leaves me no option but to borrow or purchase locally while i wait for my order, or go thru withdrawal. i will never, ever again purchase from you. i will not wait next to a month for an order that should only take a week at most.”

Helpful Report

Posted 2 years ago

Hi Marie, we apologize for the inconvenience the delays seen on your purchase caused. Since your order is being brought to you using an independent shipper, these smaller private carriers do not have the same infrastructure that the major national carriers do. This sometimes leads to longer delivery times and less frequent updates to the tracking. We currently estimate 10-16 days for delivery. That being said, we have seen some instances where shipping will exceed this and do not guarantee delivery within our estimated timeframe. We appreciate your continued patience in this situation and we can assure you that we are working to improve our service as quickly as possible. -Britt, Customer Care

Posted 2 years ago

“The most discreet e-cig I can find. On looks, size and zero-ing a hit.”

Helpful Report

Posted 2 years ago

“I placed my order Dec 11th, it was dispatched on the 12th of Dec. And it just arrived needless to say I am not giving a positive review, there is no way it should have taken 30days. Also unable to get updates on shipping, unable to speak to a human. This was a great online store, but it really isn't anymore. I will not ever use them again. Pam”

Helpful Report

Posted 2 years ago

Hi Pam, we are very happy to hear that you have received your purchase and apologize for the delays seen on it. Because of the PACT Act, we are no longer able to ship with USPS; FedEx, DHL, and all other major shipping companies have decided to make similar decisions surrounding the ban of shipping nicotine products. As such, we are now reliant on private carriers that make compliant deliveries. The only provider available in your region at this time is Standard Regional Carrier. We ask that you please check out our Shipping FAQ page for more information. Since your order is being brought to you using an independent shipper, these smaller private carriers do not have the same infrastructure that the major national carriers do. This sometimes leads to longer delivery times and less frequent updates to the tracking. We appreciate your continued patience in this situation and ask that you look forward to the improvements to our service in the coming months. -Britt, Customer Care

Posted 2 years ago

“I have had at least 10 pods that haven’t worked, though I like the taste very much I’m skeptical about purchasing more. That’s 5 boxes at $15 each, that’s $75 I have lost. Same with the disposables, for every 40 I purchase at least 4 are no good, that’s a 10% loss, again skeptical about purchasing more. Pluse the time from purchase to delivery is ridiculously long. And don’t get me started on the taxes. No coupons or discounts are ever available.”

Helpful Report

Posted 2 years ago

Hi Donna, we are very sorry to hear that you have been experiencing difficulties with portions of your purchase. Please always reach out to our team regarding these issues as that is going to be the most effective route to resolution. We have initiated this thread so that we are able to resolve this issue as quickly as possible. Unfortunately, with the implications of the PACT Act legislation, our shipping times are slower than they were prior to the passing of these regulations. Your state does require these taxes by law and we are unable to bypass these requirements. -Britt, Customer Care

Posted 2 years ago

“Never had any issues with orders. Orders are packaged well, complete and accurate.”

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Posted 2 years ago

“The only product I use. I like the taste and service”

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Posted 2 years ago

“Love it. Very convenient. Not fan on how long it takes to deliver”

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Posted 2 years ago

“Love the Daily Extra Rich Tobacco but my last order was Dec 14 and I still have not received them [Jan 11}. I know mailing them is a problem but 3 weeks is a long time. Wish someone local would sell them. Judy B”

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Posted 2 years ago

“Awesome Support!”

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Posted 2 years ago

“Easy to order and great products”

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Posted 2 years ago

“Great store. Has everything you need. And responsive staff!”

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Posted 2 years ago

“Do not believe the 4.8 out of 5 favorable reviews. Had plenty of issues on my first order. Late delivery and defective products. So I got a second replacement order. Ordered November 25th, Received on January 6th. 6 weeks to receive order. The 1st NJOY Pod, did not work, just like the first shipment. Never again would I order from this website.”

Helpful Report

Posted 2 years ago

Hi Dave, thank you for your feedback on this situation and we are very sorry to hear about your poor experience. We are urging customers to order sooner rather than later; however, we can confirm that the strong majority of packages are arriving at their final destinations significantly faster than 6 weeks. Please always feel free to reach out to our support team with any difficulties regarding the quality of your purchase as we would be more than happy to provide credit where possible. -Britt, Customer Care

Posted 2 years ago

“NO WAY to reach Customer Service, no Tracking Number received. No idea when my order will come. Can't find an e mail to write, or a Ph # to call”

Helpful Report

Posted 2 years ago

Hi, we are very sorry to hear that you have experienced difficulty reaching our team. We have initiated an email thread to get the ball rolling! -Britt, Customer Care

Posted 2 years ago

Electric Tobacconist USA is rated 4.8 based on 35,685 reviews