Electric Tobacconist USA Reviews

Name: Electric Tobacconist USA
Address: 2555 55th street, Suite 100, Suite 100, 2555 55th street, Suite 100, Suite 100, Boulder
Rating: 4.83

4.8 Rating 35,685 Reviews

96 %

of reviewers recommend Electric Tobacconist USA

4.8

Based on 35,685 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Electric Tobacconist USA:

Online vape store. Please visit www.electrictobacconist.support to lodge a support ticket if you need assistance (eg with a delayed order)

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Email:

www.electrictobacconist.support

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Electric Tobacconist USA 5 star review on 2nd July 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“My order from 12/30/22 still has not been delivered and no updated tracking number. Can you please help me with finding out where my order is? My first order was delivered in 2 weeks, but now, with my second order, I still haven't even received the tracking update. Please help!!!”

Helpful Report

Posted 2 years ago

Hi Carol, Sorry to hear this. If you go to electrictobacconist.support and select Order Not Received > Tracking not updating we will be able to liaise with the carrier and update you accordingly. Thanks Louis ET Team

Posted 2 years ago

“Always great service with quick response times.”

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Posted 2 years ago

“Found it to be as satisfying as lighting up!”

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Posted 2 years ago

“Thanks for caring blue. She only thing I use. Looking forward to shopping with you more JUDY.”

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Posted 2 years ago

“Thank you so much!! Appreciate finding my brand on this site. Long time Blu Customer. Have a wonderful day ~ Dawn”

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Posted 2 years ago

“Thank you for following up on my mom's pods, earlier I wrote a one star review. I'm changing it now because of the quick response to my earlier query regarding ordered but not received. They have been received:)”

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Posted 2 years ago

We love a changed review - thank you for your feedback and we're glad we got your issue sorted in the end! All the best Louis ET Team

Posted 2 years ago

“Great customer service”

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Posted 2 years ago

Thank you Eric!

Posted 2 years ago

“I had been filling my other pods for years, it's been a pain, but they started getting older & the batteries are failing not wanting to charge any longer, so I switched to a new nova 3 kit, I am 74.5 years old quit real cigarettes 1t2 years ago, when I had a massive stroke, but I couldn't give up the habit, it was like I was addicted to the puff! I started vaping & brought myself down to 0 nicotine, then all of a sudden you could not get any vaping in our state with out giving up an arm or a leg. Or being very rich with money to waste! I was pretty mad cause as I said I'm 74.5 years old & in my life time I'd gone from being an adult to a person who couldn't get my sin or pleasure, anymore without paying a big huge sin tax! I really like my novo 3 because I can fill it with juice of my choice. 0 nicotine, like I said I think I'm addicted to the puff! As I lowered the nicotine, I still enjoyed the puff, realized I didn't need the nicotine anymore & got my pleasure still, by seeing the puff go out from the novel 3! It's a choice, but in Amwerica you should be able to make that choice at 74.5! What do you think?”

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Posted 2 years ago

Glad to hear we can offer you a service that works for you! Louis ET Team

Posted 2 years ago

“They are a complete scam, they indicate that they will deliver your merchandise between 3 to 5 days. It takes sometimes up to six weeks, and sometimes the merchandise is never delivered.”

Helpful Report

Posted 2 years ago

Hi Sarah, I see your shipment arrived on the 26th Jan. Sorry it took so long to get to you. The Holiday period appears to have slowed a few of our deliveries, but hopefully now we are past this it will improve. Kind regards, Louis ET Customer Care

Posted 2 years ago

“Very easy and reliable, love this site and products”

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Posted 2 years ago

“Delivery took a bit longer than usual, but received wonderful help from the Customer Support Team! Extremely responsive in a very timely manner. Highly recommend Electronic Tobacconist!!!!”

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Posted 2 years ago

“top notch A+++++ great products great prices”

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Posted 2 years ago

“I made an inquiry on a product & Electric Tobacconist replied & answered my ? in 1 day!”

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Posted 2 years ago

“ETUSA2784597 my mom ordered pods on 12/22/22 she sent an email thru the help desk and they said they had shipped on 1/3/2023. How do I follow up with?”

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Posted 2 years ago

Hi, Just hit reply to the email you received and a Customer Care rep will be able to advise further. Thanks Louis ET Team

Posted 2 years ago

“Purchased just over $400 in product on November 23, said it was out for delivery end of December. Now it sits somewhere in Royal Oak, MI. Had to wait 40 days to get redelivery. In the meantime I placed another order on Dec 20 still at Gateway. The redelivery of the first order has said “out for delivery” for the past 2 days. Of course my first order said “out for delivery” as well but never came. I’m assuming I’ll probably not receive either of my orders. Doesn’t feel good to spend roughly $550 on two orders that I have been waiting on since Nov. 23. So disappointed”

Helpful Report

Posted 2 years ago

Hi Sheryl, We emailed you on January 22nd offering you a refund or a re-ship but we didn't hear back. Can you hit reply to our latest email to you and we will get this fixed. Alternatively, go to our help desk here https://electrictobacconist.support/ and choose "Order Not Received > Not delivered - I want a refund" Sorry for all this inconvenience. Thanks Louis ET Team

Posted 2 years ago

“I placed my order on 1/6/23 and had delivery by 1/18/23 - not bad considering all the restrictions they have to operate under to deliver these items. You just have to know you will not get these for apps 2 weeks from placing your order and it is by no fault of the seller! I know this for a fact. :) thanks!”

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Posted 2 years ago

Thanks for your review, Anna. Not everyone realizes just how hard the restrictions make it, but we will continue to find the best ways to ship product, and who knows, UPS/Fedex might life their nationwide vape ban at some point! Louis ET Team

Posted 2 years ago

“The customer service people are very helpful and responsive. I appreciate the quick response from them. I still have issues with the shipping process and length of time it takes to get my orders. You sure don’t wait to debit my credit card account. Wish you could find a better shipping company Thank you”

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Posted 2 years ago

“Used to be a very responsive and reliable supplier Now neither reliable or responsive”

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Posted 2 years ago

Hi Scott, Looking at your correspondence with us you were refunded on January 15th. Sorry your order did not get to you, but the new laws do mean we cannot ship as fast as when USPS was legal to use (and UPS and Fedex no longer ship vape). We hope you will consider using our service again, and please remember, all orders have 40 Day Package Protection (a service you have experienced here). Best regards Louis ET Team

Posted 2 years ago

“My issue was resulved quickly. Thank you for your help!”

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Posted 2 years ago

“Grateful for the support to resolve issue of non delivery. Finally order received and all is good.”

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Posted 2 years ago

Electric Tobacconist USA is rated 4.8 based on 35,685 reviews