Electric Tobacconist USA Reviews

Name: Electric Tobacconist USA
Address: 2555 55th street, Suite 100, Suite 100, 2555 55th street, Suite 100, Suite 100, Boulder
Rating: 4.83

4.8 Rating 35,776 Reviews

96 %

of reviewers recommend Electric Tobacconist USA

4.8

Based on 35,776 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour

About Electric Tobacconist USA:

Online vape store. Please visit www.electrictobacconist.support to lodge a support ticket if you need assistance (eg with a delayed order)

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Email:

www.electrictobacconist.support

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Electric Tobacconist USA 5 star review on 2nd July 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The process of ordering online was easy and efficient! The team was immediately in email communication regarding my order and verified age requirement and the order placed with one phone call (that didn't require a returned call ;). The product shipped seamlessly and notification of delivery was provided. All in all, excellent service and would use again, even when not relegated to self-quarantine!”

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Posted 6 years ago

“I didnt think the prices were foreals, Sure enough sourin replacements carts and juice came in”

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Posted 6 years ago

“It said Shipment Received, Package Acceptance Pending. I bought it form this website because people said it was a fast shipping service but i guess it is not true . I couldn’t go outside so I am still waiting for their package . If I ever get this package I might have to rethink about reordering from this website Again .”

Helpful Report

Posted 6 years ago

Hi Kevin! Due to the environment we all find ourselves in, we are experiencing temporary delays in shipping. I can assure you, however, we're working around the clock to get your order to you and to get back to our same-day shipping norm. We have a banner on the website to let everyone know how shipping is going before they order, so you can look for that if/when you come back to order again, and we sincerely hope you do. We truly appreciate your being a customer with us, and your patience during this time. Thank you. ET Customer Care

Posted 6 years ago

“The shipping was very fast even in amid all this corona virus mess and delays! I loved the deals on puff bars and variety of flavors! Will be using this service again!”

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Posted 6 years ago

“The tracking info given has my order sitting at Boulder, CO UPSP for the last 4 days. Your stupid not human contact helpdesk says I should wait 10 days before I can know where my shipment is. This is the most awkward site I have ever ordered from. If I ever receive my order, it will be the last I order from you. Thanks.”

Helpful Report

Posted 6 years ago

Hi Julie, Our normal standard shipping time is 3-5 days. Unfortunately, due to the environment we all now find ourselves in, we are experiencing shipping delays past our regular same-day shipping promise. We are happy to have solved your issue in the way you requested immediately, but we're sorry you experienced this delay. We do hope you'll give us another try once we're back to our normal shipping speed, which should be very soon. Thank you again for being a customer. We truly do appreciate it. ET Customer Care

Posted 6 years ago

“E.T. USA was very easy to navigate on both the desktop and mobile website. Finding products is as easy as typing in the search bar and the closest results pop up. E.T. has tons of products to choose from and stocks back up very quickly. Shipping is fast and items usually come earlier than expected (usually one day earlier). Overall, E.T. USA is one of the top online stores with an easy to use site, reliable delivery, and fairest pricing.”

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Posted 6 years ago

“Very pleased with the way they respond to all my inquiries. Very fast turn around time. A large selection of products. Overall one of the best sites I have used. Definitely a five star company. Thanks”

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Posted 6 years ago

“Quick shipping, responsive customer service and best of all, good quality products. Highly recommended!”

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Posted 6 years ago

“Love it! I can always get what I am looking for, at a reasonable price. Everything comes on time with updates along the way. Items are easy to find via the website and I enjoy the shopping experience.”

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Posted 6 years ago

“Terrible customer support. Ordered on Monday early morning and still hasn't shipped as of Friday. I'm working the frontlines everyday. There is no excuse for lack of communication and poor customer service. Do NOT purchase from this company!”

Helpful Report

Posted 6 years ago

Hi Joe, Due to the environment we all find ourselves in, we are experiencing temporary delays in shipping. While we try to make sure customers know before they order with the banner on the top of every page and through the emails we send, we do understand that delays are frustrating. Since you received the free shipping upgrade to priority, your package will still get there within the Standard shipping time. We apologize for the delay, and we will be back to our regular same-day shipping timelines soon. thank you for being an ET customer, and for your patience during this time. ET Customer Care

Posted 6 years ago

“Asked a couple of questions and they were answered very quickly. Just placed an order for the item I was asking about. Great prices to. Thanks Electric Tobacconist.”

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Posted 6 years ago

“They always have my product and get it out in the mail very quickly. The support team is so fast at responding back to me the few times I have had any questions to submit a ticket with. Terrific company!”

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Posted 6 years ago

“Contacted me within an hour. Thanks so much for being there for us at this tough time.”

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Posted 6 years ago

“Great experience. Fast response.”

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Posted 6 years ago

“I'm not sure what their normal shipping is like, but currently it's SUPER SLOW. Ordered Saturday, receipt from them said item was shipped Monday. It wasn't. Record shows it wasn't even RECEIVED by USPS from them until Thursday. Now I'm not even expecting shipment to arrive until like Tuesday of next week- maybe. That's 10 days. Moral of the story, don't order from them unless you have time to kill. I'm going to have to purchase from someone else. Would be less PO'd if they didn't misrepresent their shipping. Fool me once.....”

Helpful Report

Posted 6 years ago

Hi! Due to the environment we all find ourselves in, we're experiencing temporary delays in shipping orders. We are working around the clock to get your order to you, but we're so sorry you have experienced this delay. We do expect that we'll be back to our same-day shipping deadline very soon. To see more about our shipping times and Covid response just go to the link below. There is also a banner on the site and the emails you have all say the same thing. Thank you so much for your patience during this time. We appreciate you so much for being a customer. https://www.electrictobacconist.com/covid-19-update-i276 ET Customer Care

Posted 6 years ago

“Disappointing, I spent $79.90 for 10 boxes of pods. There is or was an upgrade in shipping if I spend $80.00. You’d think they would round up automatically. I mean what on their website costs $0.10 cents. Geez 😒”

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Posted 6 years ago

Hi! We work hard to make sure that we give free priority shipping to as many customers as possible by giving them ways to get to $80. There are a number of smaller items on the site to help in that. We're sorry you experienced it this time, but we're happy you got free shipping with your order nonetheless! ET Customer Care

Posted 6 years ago

“My order was delivered within the time promised. The tracking was very helpful and extremely accurate. Great customer service. Overall I am very happy with my shopping experience. I will be purchasing from this site again very soon.”

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Posted 6 years ago

“Very fast delivery, Good prices, and a Nice selection. Definitely a trustworthy site where you can purchase your vaping supplies with confidence.”

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Posted 6 years ago

“As of 7pm Thursday i haven't received my 3/27/2020 order. I DO understand that these are very very trying times right now. The only reason i pointed out my order is so you Know it hasn't arrived yet. This has NOTHING to do wiith "Electric Tobacconist USA. We are ALL in this together!! Be Safe & continue to do an excellant job!”

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Posted 6 years ago

“Due to the recent pandemic, all of the smoke shops in my area closed before I could get to them in time. My nicotine supply was running scarce, but thanks to Electric Tobacconist, I now have a supply of juice to last me until this pandemic is over. I didn't really like how long it took to get here but that's on me because I ordered it on a Friday but the juice was fresh and crisp when it got to my door.”

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Posted 6 years ago

Electric Tobacconist USA is rated 4.8 based on 35,776 reviews