Electric Tobacconist USA Reviews

4.8 Rating 35,611 Reviews

96 %

of reviewers recommend Electric Tobacconist USA

4.8

Based on 35,611 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Electric Tobacconist USA:

Online vape store. Please visit www.electrictobacconist.support to lodge a support ticket if you need assistance (eg with a delayed order)

Visit Website

Email:

www.electrictobacconist.support

Write Your review

Tell us how Electric Tobacconist USA made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Electric Tobacconist USA 5 star review on 2nd July 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Electronic Tobacconist is great. Shipping is fast (3-4 days) and you only have to spend $20 to qualify for free shipping The vape I bought, the rock by boulder, is a beast. It is 4 months old, been dropped many times and even fell in a pool and te battery is just now starting to act weak. And it was only $10. That’s cheaper than those crappy disposable pod vapes at Walmart. It’s not a cloud maker but it works fine. $10 plus the price of a bottle of juice and your shippping is free too! Highly recommend!”

Electric Tobacconist USA 4 star review on 11th October 2017

Helpful Report

Posted 7 years ago

Hey Seth! Thanks for leaving us such an awesome review. We are so happy to hear that you are enjoying your Boulder Rock vapor system. We are thankful for customers like you and hope you will continue to return to the Electric Tobacconist for all of your vaping needs. Have a wonderful day and VAPE ON! Sam Customer Care Electric Tobacconist

Posted 7 years ago

“Shipping has taken a while. I payed for 1-3 day shipping and have not received my order about two weeks later. However, I submitted a claim to the customer service department, and they refunded my shipping cost, and reshipped my order once it was confirmed that USPS misplaced the package.”

Helpful Report

Posted 7 years ago

Hello Tom! Thank you so much for leaving us such an awesome review. We apologize again for the shipping mix up, but are glad our customer care team was able to fix the issue. We hope you continue to shop with us here at the Electric Tobacconist. Have a wonderful day and VAPE ON! Sam Customer Care Electric Tobacconist

Posted 7 years ago

“I was very glad I found this company. The efficient manner of how my hoarder was handled was very impressive. And I received my order quicker than I thought possible I believe it was just a couple of days. I will be ordering from this company again in the future. Thank you, Lori”

Helpful Report

Posted 7 years ago

Hey Lori! Thank you so much for leaving such an awesome review. We are so happy to hear that you received you shipment in an expedient manner. We look forward to doing business with you into the future and continue to return to the Electric Tobacconist for all of your vaping needs! Have a wonderful day! Sam Customer Care Electric Tobacconist

Posted 7 years ago

“"\"At a time when all of the vape shops locally were closed, Electric Tobacconist was one of the only stores online that I could use to buy vape juice and accessories with PayPal. Most of my line of work gets me paid through PayPal and I needed to order juice as soon as possible. They have a very good selection of vape juice and they are very competitive with price. The only complaint I have ever had was the website being a little hard to navigate. Other than that the speed of shipping and speed of support to one of my tickets have been outstanding. They will always be my number one go-to for online vape shopping. Could not recommend them enough. No need to wait for PayPal to transfer your money to a bank and then get some other vape juice that probably one even as good in taste or price. You just order it and they ship it. Thanks for giving me the opportunity to express my love for this company.”

Helpful Report

Posted 7 years ago

Thanks so much for the super awesome review and recommendation Bennett! We love our loyal customers! Blossom, Customer Care-Electric Tobacconist

Posted 7 years ago

“Fast shipping, great selection”

Helpful Report

Posted 7 years ago

Thanks for the great review! Blossom, Customer Care-Electric Tobacconist

Posted 7 years ago

“My first order came really quickly but ever since I’ve been waiting for more Juul pods to come back in stock”

Helpful Report

Posted 7 years ago

Hi Shahin! Definitely sign up for back in stock notifications! We have every flavor in stock right now except for mango! Blossom, Customer Care-Electric Tobacconist

Posted 7 years ago

“very speedy delivery”

Helpful Report

Posted 7 years ago

Thanks for the review Klinton! Blossom, Customer Care-Electric Tobacconist

Posted 7 years ago

“PayPal and speed.”

Helpful Report

Posted 7 years ago

Thanks for the review! Blossom, Customer Care-Electric Tobacconist

Posted 7 years ago

“I'm very happy with the ejuice that I purchased. Electric tobacco has a nice variety and you can't beat the price. I wish the speed of shipping was faster. I think it took one week.”

Helpful Report

Posted 7 years ago

Thanks for the review Nancy! Blossom, Customer Care-Electric Tobacconist

Posted 7 years ago

“I WAS VERY HAPPY WITH THE SERVICE I RECIEVED FROM ELECTRIC TOBACCNIST. ORDER WERE SHIPPED SAME DAY AND RECIEVED WITHIN A FEW DAYS. THANK YOU”

Helpful Report

Posted 7 years ago

Thanks for the great review James! Blossom, Customer Care-Electric Tobacconist

Posted 7 years ago

“Great variety and quick shipping. My only slight complaint is they seem to be out of at least one item every time I place an order. They send me a notice and then ship the order without the item. I would prefer to be able to replace the item with something they do have in stock. Or, for them to have a better inventory control system/process.”

Helpful Report

Posted 7 years ago

Hi Todd! Thanks for the review! We are working hard to fix the inventory issue! Blossom, Customer Care-Electric Tobacconist

Posted 7 years ago

“The ease of finding and ordering from Electric Tobacconist is fantastic. The fast shipping and delivery is amazing. My only criticism would be more quantity of products. The items that I frequently order are often out of stock.”

Helpful Report

Posted 7 years ago

Thanks for the review Geraldine! Be sure to sign up for the back in stock notifications as we do our best to restock as soon as we can get the product from the manufacturer! Blossom, Customer Care-Electric Tobacconist

Posted 7 years ago

“The shipping was in time, I could always track it”

Helpful Report

Posted 7 years ago

Thanks for the review Aenne! Blossom, Customer Care-Electric Tobacconist

Posted 7 years ago

“Everything arrived within the given time window and appropriate tracking information was provided asap. Ordering was easy and convenient.”

Helpful Report

Posted 7 years ago

Thanks for the review Aenne! Blossom, Customer Care-Electric Tobacconist

Posted 7 years ago

“They have a wide range of products and services in which I now buy me eliquid from and have amazing offers and there is no delivery charge if spend 10 or more. And haven't yet had a bad experience with the products I want as the availability is great”

Helpful Report

Posted 8 years ago

“Compared to other sites the customer service was wonderful, at first I was concerned about my order but after contacting them they replied very quick and filled me in on the process, the shipping was also surprisingly quick”

Helpful Report

Posted 7 years ago

Thanks for the great review! I will pass on your kind words to our Customer Care team! Blossom, Customer Care-Electric Tobacconist

Posted 7 years ago

“easy and quick to order”

Helpful Report

Posted 8 years ago

Thanks for the review Douglas! Blossom, Customer Care-Electric Tobacconist

Posted 8 years ago

“The company electric tobacconist had been awesome when it comes to shipping on time and shipping the correct products. I is so refreshing to get what you ask for in a timely manner and receive it in perfect condition. I have dealt with others in the past that were nightmares. So when I made the decision to try electric Tobacconist I figured it would either be a repeat or a blessing and WOW what a blessing to work with such an easy and organized website. It is computer friendly for those who are not very good with a computer and very up to date for those of us who are. I just want to say even after using the Cue website itself that electric Tobacconist has it beat !!!!!! It's awesome. I am a customer for as long as I can smoke. God bless your prices, your deals, and your quickness to take care of any issue good or bad. Your. Favorite customer !!! Rhonda Spelce Stevens”

Helpful Report

Posted 8 years ago

Thanks for the super awesome review Rhonda! We love our loyal customers! Blossom, Customer Care-Electric Tobacconist

Posted 8 years ago

“I've used electric tobacconist a few times. I'm very happy and will use it exclusively in the future! Competitive pricing easy to order and fast delivery!”

Helpful Report

Posted 8 years ago

Thanks for the great review Diana! We love our loyal customers! Blossom, Customer Care-Electric Tobacconist

Posted 8 years ago

“You had the hard to get product that I was wanting and the service was great and fast.”

Helpful Report

Posted 8 years ago

Thanks for the great review Carl! Blossom, Customer Care-Electric Tobacconist

Posted 8 years ago

Electric Tobacconist USA is rated 4.8 based on 35,611 reviews