Electric Tobacconist USA Reviews

Name: Electric Tobacconist USA
Address: 2555 55th street, Suite 100, Suite 100, 2555 55th street, Suite 100, Suite 100, Boulder
Rating: 4.83

4.8 Rating 35,526 Reviews

96 %

of reviewers recommend Electric Tobacconist USA

4.8

Based on 35,526 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Electric Tobacconist USA:

Online vape store. Please visit www.electrictobacconist.support to lodge a support ticket if you need assistance (eg with a delayed order)

Visit Website

Email:

www.electrictobacconist.support

Write Your review

Tell us how Electric Tobacconist USA made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Electric Tobacconist USA 5 star review on 2nd July 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I live in KS, and bought a Smok Nord and my bro in law loved it and wanted one so he bought one and doesn't regret it ! He lives in NY and they were asking for more than double for the machine so i suggested Electric Tobacconist USA bc they were the same price i spent in store in KS. Thank u”

Helpful Report

Posted 6 years ago

Hi Brittany, We are glad to hear we were able to help you out! Thank you for the good review and we hope you continue to choose us for all of your future vaping needs! Best, Adam Customer Care

Posted 6 years ago

“The products are amazing ,found exactly what i wanted and got it in mail so fast ,,very happy with my item ,it is awesome”

Helpful Report

Posted 6 years ago

Hi Marianne, Thanks for the review! Our warehouse works hard to get all orders out same-day. Glad you enjoyed our website! Best, Adam Customer Care

Posted 6 years ago

“Shipment was fast . Product arrived as described . Only issue i have is the button seems to be a little too loose . I might have to get a replacement mini”

Helpful Report

Posted 6 years ago

Hi Jeannei, Thanks for the review! Our warehouse works hard to get all orders out same-day. Please always feel free to reach out to our helpdesk if you experience any issues with your products. Glad you enjoyed our website! Best, Selina Customer Care

Posted 6 years ago

“Electric tobacco is less smell than real tobacco & easy to carry”

Helpful Report

Posted 6 years ago

We are happy to hear you have been enjoying your purchase from us! Thank you for the great review! Best, Selina Customer Care

Posted 6 years ago

“Very impressive. Prices are great. Service is good - had a problem and they were very helpful resolving. Would get 5 Stars if they had a phone number!!”

Helpful Report

Posted 6 years ago

Hi Joseph, We are glad to hear we were able to help you out! Thank you for the good review and we hope you continue to choose us for all of your future vaping needs! Best, Selina Customer Care

Posted 6 years ago

“Great collection of juices”

Helpful Report

Posted 6 years ago

Hi Sayan, Thank you for your great review! We strive to provide a positive buying experience with a wide variety of affordable products. Glad you enjoyed our website! Best, Selina Customer Care

Posted 6 years ago

“Great and fast shipping! My order actually came in a day early than scheduled. My only critique is that I ordered a Suorin and the cartridge I bought had to be replaced. Overall, the experience was great and I have a new favorite e-liquid.”

Helpful Report

Posted 6 years ago

Hi Kneenah, Thanks for the review! Our warehouse works hard to get all orders out same-day. Please always feel free to reach out to us with any problems with your orders. Glad you enjoyed our website! Best, Selina Customer Care

Posted 6 years ago

“Great service. Only problem I had was with the product. Out of 12 PHIX cartridges, 5 were leaky. Every time you take a pull you get vape liquid in your mouth. One cartridge didn’t even work. Overall I would shop here again.”

Helpful Report

Posted 6 years ago

Hi David, Thank you for your review! We're very sorry to hear you had problems with some of your PHIX Pods. Always feel free to reach out to our help desk for assistance with any of your products! Best, Selina Customer Care

Posted 6 years ago

“I have ordered a couple of times and have found your site and response very reliable. When I had a problem your staff immediately responded . Thankyou.”

Helpful Report

Posted 6 years ago

Hi Linda, We are glad to hear we were able to help you out! Thank you for the good review and we hope you continue to choose us for all of your future vaping needs! Best, Selina Customer Care

Posted 6 years ago

“Pretty good service P”

Helpful Report

Posted 6 years ago

“The shipping was quick and great pricing, but there is one reason I would not give in 5 stars and it is Bc when it shipped it did not give me order number till the time it was delivered”

Helpful Report

Posted 6 years ago

Hi, Thank you for your review! Our team works hard to ship all orders out same-day. We apologize that there was an issue with your order information. If you experience any issues in the future, please feel free to reach out to our Customer Care team at https://etusa.freshdesk.com/support/home Best, Leonard Customer Care

Posted 6 years ago

“Easy transaction process, easy to find what I needed, efficient overall.”

Helpful Report

Posted 6 years ago

Hi Benjamin, We are happy to hear you enjoyed your experience with us! Thank you for your great review! Our warehouse works hard to make sure all orders get shipped out same-day. Glad you enjoy our website and we hope you continue to choose us for all of your future vaping needs! Best, Adam Customer Care

Posted 6 years ago

“Great service, always reliable. There when you need em!”

Helpful Report

Posted 6 years ago

Hi Yipeng, We are happy to hear you enjoyed your experience with us! Thank you for your great review! Our warehouse works hard to make sure all orders get shipped out same-day. Glad you enjoy our website and we hope you continue to choose us for all of your future vaping needs! Best, Adam Customer Care

Posted 6 years ago

“I ordered some stuff and everything arrived on time. Not much else to say.”

Helpful Report

Posted 6 years ago

Thanks for the review! Our warehouse works hard to get all orders out same-day. Glad you enjoyed our website! Best, Adam Customer Care

Posted 6 years ago

“I really enjoyed getting my product!!! It came really quickly not to mention the free shipping of purchasing $20 or more!! Thank you guys!!! I really enjoyed my experience so far! - Ashley Cobb”

Helpful Report

Posted 6 years ago

Hi Ashley, We are happy to hear you enjoyed your experience with us! Thank you for your great review! Our warehouse works hard to make sure all orders get shipped out same-day. Glad you enjoy our website and we hope you continue to choose us for all of your future vaping needs! Best, Adam Customer Care

Posted 6 years ago

“I had a problem with my order I purchased Mistic rechargeable electric cigarette my battery had charged but would not make a connection between the cartridge and battery wrote Email to electric Tobacconist they sent me a return label to return the product. This is the first time I’m trying Mistic product. I hope this will be a one time event. Thank you”

Helpful Report

Posted 6 years ago

Hi Nancy, We are glad to hear we were able to help you out! Thank you for the good review and we hope you continue to choose us for all of your future vaping needs! Best, Adam Customer Care

Posted 6 years ago

“I’ve ordered 2 Boulder pod pens and received them in a timely manner, ordering was easy to do.”

Helpful Report

Posted 6 years ago

Thanks for the review! Our warehouse works hard to get all orders out same-day. Glad you enjoyed our website! Best, Adam Customer Care

Posted 6 years ago

“Great service, fast shipping. They even gave me a quick replacement when my shipment got lost in the mail! I'll always come back! A++”

Helpful Report

Posted 6 years ago

“Fast shipping large selection. My only complaint, I payed with PayPal and was charged an international fee that I wasn't expecting. I will definitely order again even with the charge.”

Helpful Report

Posted 6 years ago

“The customer service wasn't terrible however it took 3 days just to verify my age and another 2-3 to ship it without compensation for the time passed. Ordered at the same time from two other companies, both of which solved the age verification with me right there and then within minutes, and I even got the packages early”

Helpful Report

Posted 6 years ago

Electric Tobacconist USA is rated 4.8 based on 35,526 reviews