Etsy Reviews

Name: Etsy
Rating: 2.14

2.1 Rating 643 Reviews

28 %

of reviewers recommend Etsy

Company Reviews

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Metrics

2.1

Based on 643 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 43%
Accurate And Undamaged Orders	Greater than 87%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5
Returns & Refunds
Refunds Process	Difficult

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Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“product never came was charged for shipping when i was not supposed to. Then they cancel an order . last time i order from them !!!!!!!!!!!!!!!!!!!!!!!!”

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Posted 3 years ago

“Presents made personal. Purchased from them and received email to say it had been dispatched and would be with me for 25th November.. On 27th November after not receiving I contacted Lauren who informed me that they were a few days behind and would be with me soon. I then received an email on 01/12/21 stating the product not in stock and didn't realise so would be a further delay of 2 weeks. When contacted to inform she had sent me a message with dispatch said thought it had but down to 1 member of staff. Clearly not dispatched so why notify me. Disgraceful,. Previously had fabulous experience with Etsy but this site and Lauren not professional at all and wouldn't recommend, disgraceful service.”

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Posted 3 years ago

“I made an Etsy purchase last night. This morning, I had two $300 purchases that were not mine using my credit card. Etsy was of no help in resolving the issue. Luckily my bank got involved but I had to cancel this credit card. I won’t use Etsy again and I won’t recommend to anyone. I’m really frustrated this wasn’t a secure site and that Etsy did nothing to resolve the problem.”

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Posted 3 years ago

“This site sucks and lies about what it has on hand”

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Posted 3 years ago

“Etsy does not even deserve one star. My account was recently hacked and someone started a business selling under my login. I could not longer acces my account because they added a 2 factor authentication to an unknown number. I tried multiple times to contact Etsy. Their lack of concern is horrifying. Do not do business with them. It is not safe!”

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Posted 3 years ago

“I bought a product twice worth 160 euro's and it got deducted from my account. I have proof of this but Etsy won't and can't help me with this. I need to handle it with the seller myself, not knowing that other people can sell items on Etsy without mentioning this. I contacted the seller and he denies receiving a penny and won't send me my order. I have to sort everything out myself.”

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Posted 3 years ago

“They take my credit card information, and charged me over$1,000 that I did not make any purchase!!!!! Scam company!!!!”

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Posted 3 years ago

“Please please listen to me, you get ZERO support, you NEVER get responses to your emails, NO answers whatsoever. If you do decide to open an etsy shop....never count on them start a website of your own then when they decide to suspend your shop all you hard work and money is not gone. Personally i thought this was the greatest thing since sliced bread, the harder i worked the more orders i got then out of nowhere i was suspended, no reason no email and it has been a entire week of emailing, calling , begging for help. Had i known what i have found out from digging on forums ect....i never would have trusted etsy and given them my money. I am not alone but i can not speak for others all i can say is stay away if this is your income”

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Posted 3 years ago

“I'VE BOUGHT A PILLOW ON 23.10.2021 TODAY IS 28.10.2021 AND NO PILLOW. I'M ANGRY. CLOSE ETSY.”

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Posted 3 years ago

“I didn't receive my order, Etsy and the seller don't answer my messages. I lost my money and they don't care.”

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Posted 3 years ago

“Etsy is just awful! Never recommend sellers to contact them! I tried to open a store with them at the beginning of September, it wasted a lot of time and effort. And the money that was not returned to me! in a month and a half, they blocked me 3 (!) times, just for logging in from another device. Where is it written in their rules that this cannot be done? All letters of support are answered by a robot, in the sense that "you violated our rules and we closed you forever"! and these are all explanations. I didn't break any rules! The last time I was never unblocked and the "managers" wrote the same thing, only with the postscript of their name! They don't even read letters! And no explanation is given! For comparison, just out of interest, I wrote to ArtFire technical support - I received the answer to the question in 15 minutes and to the second letter too! From a human, not a robot! It is immediately clear who is interested in clients and who is wiping their feet on us. Etsy will soon lose all sellers and go bankrupt. Guys, Etsy can't exist without us. It is we who, by our labor, give him profit and the opportunity to exist. There will be no us - there will be no Etsy either. I go to another site and advise you.”

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Posted 3 years ago

“Etsy do not support sellers, in any shape or form. They are just another greedy corporation profiting from vulnerable small business owners and their hard work. I am currently on day SEVEN of not being able to access my own store due to an Etsy technical fault. Promised an email every day; and it never comes. Live chat? Don’t even bother. Copy and paste responses will come at you from all angles. Meanwhile, Etsy are still happily taking money from my account to spend on ads, without me being able to pause or cancel them. Nor can I respond to any customer messages, nor can I ship any orders. This is entirely Etsy’s fault, but will they care once the lack of dispatching causes numerous customer complaints, disputes raised against my store and fees taken without authorisation? Nope! But I’m sure they’ll be the first ones to suspend my account and have a good laugh at the negative reviews they caused! Still thinking of becoming a seller? Please read on: • Pressured in to offering free shipping, with absolutely no financial support or incentives to do so. Not willing to take the cut which could essentially eat in to your entire profit margin? Bottom of the search ranks you go. (Same ridiculous fees though!) • Atrocious levels of seller support, if any. Penalised and threatened by Etsy for falsely raised customer disputes, false copyright claims, and anything else anyone would consider unjustified. • Disgustingly high fees, which are not properly communicated. • Customer service? None existent. Accidentally kicked out of your seller platform due to a technical fault on Etsys part? Oh well, sucks to be you! If you’re a buyer, please consider this when purchasing from a small business on Etsy. If you can, please visit their website directly to order. At least that way you know they’re not being exploited by this disgusting, greedy and selfish excuse for a company.”

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Posted 3 years ago

“As a seller I would not waste your time selling on Etsy. I make money by sales to pay for food on the table to pay rent to pay for utilities but Etsy keep your money for 45 days before releasing it. You make £100’s with sales but you do not see a penny for 45 days as Etsy keep it and earn interest off your sales. AVOID AVOID AVOID AS A SELLER”

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Posted 3 years ago

“I was looking for paintings of JesusChrist, and Etsy was the first website that came up. I went in and looked at the first painting, when I scroll to the next one there was a pornographic picture of a woman (who also seemed to have had a cut penis) and next to it a picture of a man masturbating. This is obviously ill-intended. And I was shocked! I was left speechless and completely confused at what was thrown in my face. The images were so disturbing! And the act of embedding something like that to a search that was completely the opinion nature was unbelievable. To clarify, this was not a spelling mistake in the search, the disturbing images were right next to the paintings of JesusChrist inside the website, Etsy. I’m an adult, and I’m ok. The scariest part is that I any child or teenager that has access to internet and uses it for wholesome searches and can go into websites like Etsy and run into nasty stuff that can actually really scar them. It’s very alarming!”

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Posted 3 years ago

“Bought few items , was charged for all the item but got delivered only few items not the complete item that was bought and when told to seller the seller did not answer the messages nor refunded the money, seems like complete fraud, very disappointed and would not recommend this website at all.”

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Posted 3 years ago

“Did business with them for many years as a seller and came back to start a new shop this year selling rocks. They banned me and gave me no reason other than 'terms and services'. Its rocks, a craft supply. Nothing fishy, nothing copyright. They also stole all the profits I'd taken in up to that point. Close to a half a year later and they haven't given me my money back. Do not work with them.”

Helpful Report

Posted 3 years ago

“A publicly traded business with millions in turnover and a customer support for sellers that to define shameful, catastrophic and outrageous, is not enough to describe the lowest level at which it is. Team leaders and a Head of Customer Service who should be hiding. I have been trying to get an answer for 4 months, 4 months and in the meantime I work at my shop in total uncertainty. The cases are managed by different agents, a practice that already 15 years ago was branded as detrimental to the quality of the service. Every time a new agent jump into the case, they rarely read what the previous agent said, on top of this they provide partial answers on a rush and do not read carefully the original message, in this way they do faster and are able to fall within the company's key performance indicators, all at the expense of the quality of service for which CEO Josh Silverman should be hiding in a hole. In the meantime, with lousy support, the company introduces the Star Seller program (when a Star Customer Support Program?), A program that evaluates the quality of Etsy's sellers based on key performance indicators, some of which are not measurable and questionable, penalizing sellers who don't respond to customer messages within 24 hours, but forgetting that the world is divided into time zones and that customers don't necessarily write when the seller is awake.”

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Posted 3 years ago

“The Etsy app will not allow me to use my smartphone to buy or review purchases on my phone. Etsy, stop taking half my screen with your app requests. I do not want your app.”

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Posted 3 years ago

“There is no customer service. No word of a lie. Not an exaggeration. I have lodged tickets, I have sent e-mails, I have followed up by calling. And no response on my issue. The e-mails go unanswered, the support tickets are closed without any contact from Etsy. The off-shore phone customer support can’t even access the system to see what the issue is. They just tell you they will follow up your ticket, and then nothing happens. Hands down the worst costumer service experience I’ve had as a consumer in my entire life.”

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Posted 3 years ago

“Not a legit company. Someone hacked into my Etsy account. 4 purchases were made. I contacted Etsy support but no response???? I contacted all of the sellers to cancel. Only 1 out of the 4 cancelled and refunded the amount back to my credit. The others dispatched the packages after I asked them to stop 3 days ago. I have had to contact my credit card to dispute the charges now on my behalf since Etsy wouldn’t do anything. It’s really too bad Etsy didn’t even have the decency to get back to me. Cancel your account now before this happens to you.”

Helpful Report

Posted 3 years ago

Etsy is rated 2.1 based on 643 reviews