Fashionnova Reviews

Name: Fashionnova
Rating: 1.98

2.0 Rating 2,867 Reviews

23 %

of reviewers recommend Fashionnova

Company Reviews

Metrics

2.0

Based on 2,867 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 24%
Accurate And Undamaged Orders	Greater than 81%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.4 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Fashionnova 1 star review on 22nd August 2023

Anonymous

Fashionnova 1 star review on 28th February 2023

Ms Madaf

Fashionnova 1 star review on 27th February 2023

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Purchased $300, about 26 items. 11 of them did not have FashionNova tags but cheaper, unheard of brand names like Ambiance, K-yo-yo, and Bozzolo. It was mostly pants, leggings and knit drop tops with different clothing tags. Googling these clothing brands will send you to cheap Amazon clothing shops. The shipping times are horrible and completely unreliable. Do not order around New Collection launches as they put all the blame on the long ship times on how busy their distribution center is with all the new orders. I feel very ripped off. The clothing material is not worth it, even with their Black Friday deal. I am returning over half and am not allowed to return unopened body suits I received duplicates of, I will only receive store credit and I am responsible for shipping and any incorrect paperwork. If I return my online order in store, I will not be able to use the store credit issued online, only in store. Please read reviews, their return policy,restocking fees, and their size chart very carefully before ordering from FashionNova. The Instagram hype is just from paid models. I resonate with every other comment here, you will receive better customer service from comatose patients. Hope they spend the money on better customer service and a reasonable return policy because it feels very dirty being conned from such a cheap clothing store.”

Helpful Report

Posted 6 years ago

“Such shity shipping”

Helpful Report

Posted 6 years ago

“Terrible service! By far the WORST service I have ever received from a company. I ordered 200 worth of clothing and the very next day it was "shipped". After 4 days the tracking information stopped updating, so I waited a few more days then contacted USPS. After a bunch of back and forth it was eventually discovered that my package was never sent! I informed Fashion Nova of this and they blamed USPS. Mind you I have only been able to contact them via email, after leaving countless voicemails to their stupid automotive services, which you NEVER hear back from. To say I am disappointed would be an understatement. I am expecting a FULL REFUND. The people I've emailed have been nasty and rude, and have provided little to know information for me. Very upset with the poor service, I was expecting so much more.”

Helpful Report

Posted 6 years ago

“Not even worth one star. Plain & Simple do not shop here . Have ordered multiple times from this company with no problems. In November, I was told I would recieve a refund due to an item being out of order and STILL charged. It is Dec 5 and NO REFUND. The Toll Free 1-800 number is not active. It will tell you "a representative is on their way" and disconnects the call. I placed a second order November 27th and have only received a confirmation email and NO shipping information. Each time I email they respond with nothing but "please allow 7-10 business days to process order. Which it has almost been 10 days. This is my last time ordering from Fashion Nova & will be reporting Fraud to my bank and see what they can do to reslove it since Fashion Nova cannot provide any form of service to their customer.”

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Posted 6 years ago

“I placed my order. 10 DAYS AGO. PAID FOR FAST SHIPPING. And I reached out to them 4 days ago and again yesterday and still no response. I just want my refund. Never will I shop with them again.”

Helpful Report

Posted 6 years ago

“I PLACED AN ORDER ON 11/23, IT IS NOW 12/05 I HAVE NOT RECEIVED ONE UPDATE. I HAVE SENT SEVERAL EMAILS AND HAVE YET TO GET ANY TYPE OF RESPONSE. THE CUSTOMER SERVICE IS HORRIBLE AN UPDATE OR REFUND WOULD BE GREAT.”

Helpful Report

Posted 6 years ago

“THEY WILL STEAL YOU MONEY WATCH OUT. I PLEASE A ORDER OCT 18 2018. CANCELED THE ORDER A 3 WEEKS LATER DUE TO BE NOT RECEIVING MY ORDER. RECVD A EMAIL SAYING I WOULD HAVE MY FULL REFUND WITHIN 7-10 BUSINESS DAY. NEVER RECVD IT SEND MULTI EMAILS ASKING ABOUT IT ALL THE SAME THING. NOW ON DEC 3RD I GET AN EMAIL SAYING MY ITEMS WERE DELIVERED ONCE AGAIN NO ITEMS NO REFUND. LAST EMAIL SAID THAT THEY ONLY DELIVERED ONE ITEM AND HAD TROUBLE REFUNDING ME THE REST OF MY MONEY. I NEVER RECVD ANYTHING. I FILED FRAUD WITH THE BANK AND WILL WRITE REVIEWS EVERYWHERE UNTIL THEY ANSWER ME WITH THE TRUTH ABOUT MY MONEY.”

Helpful Report

Posted 6 years ago

“I ordered a cute pair of cargo pants, and when I washed them they shrink up. So now they look like I'm waiting for a big flood. I've only worn them twice. I don't know what to do with them now. I also just ordered a large white pull over sweater. When I opened it to try it on I couldn't get it over my shoulders. It was so small and short. The material is cheap and very thin. I would love to get my money back but its store credit only. I do not want anything from that store. SO I'm SOL. Nothing annoys me more than wasting money on things that I can not use. Also, its such an inconvenience going to the post office to return it. Other sites I order from gives you the option to print out a label for the return. I still haven't found time to go wait in line at the post office to return it.”

Helpful Report

Posted 6 years ago

“I used to love Fashion Nova. It used to be my go to place to find fashionable clothes. The shipping used spectacular but now is not the case. My past couple of orders have been extremely late. Mind you they supposedly “2 day shipping” I bought a cute lavender top on 11/26/18 and I have yet to receive a shipped email. I also ordered pants that came to me in the wrong size and I have to pay to ship it back and they only give you store credit for returned items. It’s sad to say goodbye to them but I rather spend my money somewhere else now.”

Helpful Report

Posted 6 years ago

“I placed an order on 10/19/18. The order showed unfulfilled on 10/28/18. I contacted Fashion Nova for a refund. I was told via email on 10/30/18 that I would receive a refund. It is now 12/4/18 and I have not received a refund. I have contacted them 3 times after the 10/30/18 email exchange and all of my contact has been ignored.”

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Posted 6 years ago

“I ordered an dress and necklace through FashionNova during the cyber Monday sale. It’s been 14 days and I haven’t recived a tacking number or anything. They are also deleting and hiding instagram comments discussing this issue.”

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Posted 6 years ago

“Stay away 😥”

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Posted 6 years ago

“$97 stolen from my account from Fashion Nova unauthorized purchases. The $2 tights and cheap material isn't worth it! Not all items are fashion Nova not all items are made in the United States they just come from a whole bunch of different wholesale shops and shipped out of fashion Nova obviously. I want my account refunded what was stolen from me.”

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Posted 6 years ago

“Fashion nova sucks for me because they promote fast shipping I ordered two orders the same day that the last ordered I ordered came first still waiting on anther order that I ordered two weeks ago they’re not responsive with giving out tracking numbers and letting the customer know what’s going on they get offended if you double email them when they don’t respond to you days on in fashion over just sucks and I got my order and button broke the boots are tight and don’t fit me it is a whole bunch of dumb people fashion nova could’ve done better I JUST would never ever buy anything from them ever again WORST CLOTHING LINE TO PROMOTE BULL”

Helpful Report

Posted 6 years ago

“Horrible company, please do not trust them... please. Buy at your own risk or read lots of comments. Trust me it is not worth your time, money, or peace.”

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Posted 6 years ago

“Usually like their jeans but they do catfish what the material looks like😂 sucks .”

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Posted 6 years ago

“Took my money, customer service wouldnt pick up nor email didnt resolve anything i still haven't received my package from a month ago!! Never will shop here again.”

Helpful Report

Posted 6 years ago

“Horrible company, I'm going to dispute my charge with my bank today, they are a scamming company and they will try to take your money with out for filling your order.”

Helpful Report

Posted 6 years ago

“Ordered 9 items with using cyber Monday coupon code on 11/27/2018, order confirmed only to receive email 12/3/2018 to say refund has been processed. I did not request a refund!!! Checked the site which implies that if this were to happen it would mean that a particular item was sold out, but could every item from order be sold out or does fashion nova simply refuse to finalize sale because of discount which was applied. Would never shop with them again.”

Helpful Report

Posted 6 years ago

“Horrible site, dresses dont fit, no real person to talk to, emAils gets responded after a week, pay for ur own shipping cost in case of return and good luck in even getting store credit back”

Helpful Report

Posted 6 years ago

Fashionnova is rated 2.0 based on 2,867 reviews