Fashionnova Reviews

Name: Fashionnova
Rating: 1.98

2.0 Rating 2,867 Reviews

23 %

of reviewers recommend Fashionnova

Company Reviews

Metrics

2.0

Based on 2,867 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 24%
Accurate And Undamaged Orders	Greater than 81%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.4 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Fashionnova 1 star review on 22nd August 2023

Anonymous

Fashionnova 1 star review on 28th February 2023

Ms Madaf

Fashionnova 1 star review on 27th February 2023

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I ordered two items a month ago and turns out there was a delay because they were moving to a different facility. They didn't even email me that there would be this delay, I had to figure it out with tiny text at the bottom of my order page. I wish I could refund it, but they only give you a refund in terms of a fashion nova gift card. I really would not like to buy again from here so I have no idea what to do with the money I wasted :( .”

Helpful Report

Posted 6 years ago

“HORRIBLE! HORRIBLE! HORRIBLE! I purchased and PAID for a denim jacket on November 12th and my order still says unfulfilled. I called customer service, that's a waste of time. You cannot speak to a representative (apparently they don't exist). Everything is automated. I sent 3 emails inquiring about the status of my order and all I got was an automated email. At this point they leave me no choice but to contact my credit card company and have the charges reversed. I will not be ordering from FN again. HORRIBLE customer service. I would love to give a lower rating than one start but that's not possible.”

Helpful Report

Posted 6 years ago

“I've had multiple issues with Fashionnova and at this point I refuse to order any more merchandise from them. My recommendations.. do not order any products that are low in inventory. By the time they process your order, the product will be gone and they will be sending you a gift card for store credit instead of a refund. Secondly, do not order any merchandise and expect it to be delivered quickly. I ordered my birthday outfit friday morning and it still has not even been processed or shipped and its Tuesday. I now have to go to the store and buy another outfit and won't even receive a refund for this outfit that I will never even wear.. I'M EXTREMELY UPSET because I repeatedly have had bad experiences with them and I guess I still have not learned my lesson.”

Helpful Report

Posted 6 years ago

“I ordered four items on November 3rd and received part of my order today, November 19. I only got three out of the four items and no explanation for the missing item. I just sent them an email and got an automated response, and after reading so many bad reviews, I can only imagine I'm never getting that fourth item or my money back. I'm never purchasing anything from this store again. Terrible customer service and the clothes are not even good quality.”

Helpful Report

Posted 6 years ago

“What DIDNT go wrong ?!!? They are dishonest and they are thieves. They won’t refund you money or give you credit on anything , if you send items back CUNY yourself OUT. I have seen numerous reviews and complaints on this company. This will catch up with them. In time. And they will be run out of business.”

Helpful Report

Posted 6 years ago

“I would like to begin by saying this is my first experience with this company and my last! Love the selection, but customer service & order execution is a FAIL. 1. They will charge your card the FULL AMOUNT of your order BEFORE ANYTHING IS SHIPPED ! Other companies charge you once the item is shipped! 2. NO REFUNDS. Only Store Credit 3. NO Live customer service. 4. Never Received My FULL ORDER -it's been Over a Month! and They Refuse to Cancel the items they didn't ship either! So basically they have my money AND the ITEMS! 5. NO Notice as to WHEN the Missing items will be sent out! 6. My original shipment was delayed for weeks – I had to resort to emailing them to get to the bottom of the delay. They emailed back and said I could have a discount ‘on my next order’ for this inconvenience. However, I asked it to be applied to this order. They did - but applied it to ITEMS THEY NEVER SHIPPED. 8. The Partial Shipment of Items they DID send, arrived in a torn box, sagging at one end and full of holes on another side. Not the most professional presentation once I opened it either. 5. Zero notification as to why items were excluded from my shipment. 4. Packing Slip has different “REASON CODES” than their online Return Form. I already filled out the codes on the Packing Slip as I tried items on. ( Will the Packing Slip with the Return Codes listed suffice? If they devise an excuse to not credit me the requried amount of the items returned I'll make another post.) I asked PLEASE DO NOT SHIP THE ITEMS EXCLUDED FROM MY ORDER a month ago! They said they can't cancel items they didn't ship yet!! ?? Selection is great- but myriad other companies out there with great selection that HAVE better return policies, customer service you can speak with, better shipping times, and order fulfilment. Once my 'Store Credit' runs out - that is the last I'll deal with them. NOT a RETURN CUSTOMER”

Helpful Report

Posted 6 years ago

“If I could give them a negative review I would. I placed an order on October 23rd and are yet to receive a tracking number. I've called and emailed several times and all they tell me is to allow another week for processing since they are going through a warehouse expansion. OK? I agreed to proceed with the purchase when it stated it would delay 3-7 business days. How can they promote "Free overnight Shipping" when they can't ship an order that was placed almost a month ago? Ridiculous and worst customer service ever. I Just want what I paid for.”

Helpful Report

Posted 6 years ago

“Let’s start off by saying all of their clothes are way to small and I’m not even big. Only way to return, you have to PAY FOR RETURNS. Secondly I ordered something on October 31st and it’s the 17th of November, still nothing. I sent 9 request to see where my order is and it took them 3 days each request to reply a general message. The tracking number still says my order has not been shipped. And after all that time half of my outfit in the order they told me was sold out. They haven’t accommodated me at all through this horrible experience and I will never order from them again! Regardless if they are at their new center, they are beyond unprofessional!”

Helpful Report

Posted 6 years ago

“Fashion Nova has to be one of THE WORST online clothing companies I've ever dealt with. They have great clothing items, but their customer service is GARBAGE. I made an order on October 18th, never received my order and then was issued a refund on November 2nd that I still have never received. I have tried reaching them via phone several times, have left messages and sent e-mails to no avail. They have over $100 of my money that was supposed to be refunded. They said I would get it in 7-10 business days. I haven't seen anything, and the 10 business days have passed. Someone needs to blow up their headquarters and their distribution center.”

Helpful Report

Posted 6 years ago

“Horrible store ! If you have problems with your orders they will not respond you whatsoever ! Very unprofessional and rude”

Helpful Report

Posted 6 years ago

“I placed an order with Fashion Nova before and the delivery was not as promised nor was the quality. Apparently I didn’t learn my lesson. I placed an order over 2 weeks ago. I received my order confirmation and that was it. The money has been deducted from my account with a delivery guarantee of 7-10 days. This will be my final order from fashion nova and everytime I have the opportunity to down this company, I will. If you contact customer support 800) 866-0286, it’ll give you prompts as if it’s connecting to a customer service rep, but then a recording comes on informing you to check online and their business hours”

Helpful Report

Posted 6 years ago

“If i could rate a zero i definitely would . I returned something 4 weeks ago and have not received my e gift card yet . They are not returning any of my emails and they do not have a live operator you can talk to i feel like i got ripped off .”

Helpful Report

Posted 6 years ago

“Placed order October 17th. It’s November 9th. Still marked as unfulfilled, no tracking number, no shipment, no response to emails other than a generated response saying it takes 7 to 10 business days and there is a slight delay. Mind you i had two day shipping. Yet they are on social media daily, they are also posting fake reviews. They also keep sending generated emails and Tex with the little coupons. I can’t even get my order that i paid for almost a month ago nor response. My money was take the day i ordered. I have been shopping with them for a long time. I have five daughters so we spend a good deal of money. However lately they are getting worse and worse with shipping and also feel they don’t owe an explanation. You can’t send the same emails stating 7 to 10 days when it’s been 30. Poor customer service or should i say non existent. Bad business.”

Helpful Report

Posted 6 years ago

“Waited 19 days for my order even after paying for 2 day shipping. I emailed them and got nothing but soon as my friend tweeted them about it, then they reached out to me. Once I got my package I was missing items and the jeans feel cheap. I ordered 6 pairs of jeans and only one had Fashion Nova on it and the others were brands that I have seen at cheap clothing stores. I’m not sure what’s going on bc I was excited but now I’m done with them.”

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Posted 6 years ago

“Took weeks for the order to arrive and then 3 items were missing! No phone number to contact and the automated email response was 72 hours. Not cool, will never order from here again.”

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Posted 6 years ago

“I’ve place a couple different orders here and each time they have take over the said time. I placed my most recent order Oct. 18 and still have not received my order. Then I tied to call the customer service number they offer but it just tells you to go on their website and hang up on you. Very dissatisfied.”

Helpful Report

Posted 6 years ago

“DO NOT ORDER FROM HERE! They say they are processing your order, hold your money and never respond back. They are so unprofessional, they do not have a customer support number, takes 3 days to get a response from email, and the response I did get was an automated email. I ordered on here before, never had a problem till now. If they do have a problem with the distribution center then they need to stop taking orders because obviously nobody's order is getting fulfilled. I am very disappointed because I wanted my outfit since I obviously liked it and II spent over $75 to get the free two day shipping and it has been THREE FUCKING WEEKS. These five star reviews are fake as hell. Fashion Nova needs to be shut down.”

Helpful Report

Posted 6 years ago

“Fashion nova sucks!! Time and time again I have yet to receive my orders in a timely manner!! I’ve order for special occasions such as birthdays and was let down each time. They take forever to contact you and never accommodate you for your wait!! This company has been an inconvenience to me and WILL NEVER RECEIVE MY BUSINESS AGAIN!!”

Helpful Report

Posted 6 years ago

“I placed an order on October 12th, October 18th, 19th and 20th. None of my orders have shipped. I spent a total of $503.74. I placed my first order on the 12th, and on the 18th I noticed it still was not fulfilled. I didn't think much of it at first. (I ordered more on the 18th/ 19th / 20th because I wanted to break up my purchases) It is now October 28th and NONE of my orders have shipped. What really pisses me off is they have the worst customer service. I emailed numerous times and I have not received ONE response. I just keep getting the generic " we will be in touch in 48-72 hours bs" ] Questions below: Was your delivery on time? ( Not applicable because they HAVE NOT shipped my items.) How did you communicate with the company? (Not applicable because I have sent NUMEROUS emails, and I have not received any real response. All I receive is an automatic robotic response that says I will be contacted in 48-72 hours, and it NEVER happens. I tried calling the " customer service number" and it's impossible to get a human. They refer you to the website to contact them, THE SAME email address and website messaging system I have been using and receiving NO response)”

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Posted 6 years ago

“If I could give negative stars I would. Fashion Nova is such a joke. I haven't even gotten any of my clothes yet and I'm already sure I'll never be ordering from them again! I tried to order some pants from them for my Halloween costume and I ordered it 3 weeks before so I didn't take any chances on it being late. I noticed a week before that I hadn't received an email saying it had shipped. I tried calling to determine the status and come to find out they don't have a phone number. So I emailed and it said they would get back to me within 24 hours. Well, 72 hours pass by and they say that it hasn't been shipped yet and it was still being processed and to allow 7 more days for it to process (its already been 2 weeks since I ordered it.) They also deleted my apartment number and used my complex name instead and when I told them to change it back they said it was out of their hands. Then they tell me that If it gets shipped back to them that they will only give me store credit instead of giving me my money back. This is the 1st and only time I've ever ordered from them and this will definitely be my last! Unless you don't care about awful customer service or don't need any of your things anytime soon then don't bother with Fashion Nova!”

Helpful Report

Posted 6 years ago

Fashionnova is rated 2.0 based on 2,867 reviews