Fashionnova Reviews

Name: Fashionnova
Rating: 1.97

2.0 Rating 2,905 Reviews

23 %

of reviewers recommend Fashionnova

Company Reviews

Metrics

2.0

Based on 2,905 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 24%
Accurate And Undamaged Orders	Greater than 81%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.4 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Fashionnova 1 star review on 22nd August 2023

Anonymous

Fashionnova 1 star review on 28th February 2023

Ms Madaf

Fashionnova 1 star review on 27th February 2023

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“This company is horrible!!! We placed and order on 10/8 and they immediately charged my credit card, and it is now 12/8 -- 2 MONTHS and STILL NO ORDER!!!!! Their customer service is non-existent and now I have to wait around for some email response to get this order cancelled - we have emailed twice before as well. So ridiculous!”

Helpful Report

Posted 7 years ago

“This place sucks!!! Do Not order from Them....you will be disappointed with their customer service.”

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Posted 7 years ago

“I purchased about 300 dollars worth of items before the Black Friday sale . a week later they refunded me my money Bc they weren’t able to ship my items on time . I’m still waiting on my other purchase I made prior to that one and it’s been over two weeks ... where is the refund??”

Helpful Report

Posted 7 years ago

“Placed two orders on November 23rd. It has been two weeks and just a few days ago got my shipping confirmation and still have not received my items. I’m a very loyal customer but I will NOT be shopping here anymore. Customer service is automated and they do not even try to help you.”

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Posted 7 years ago

“Waited 11 business days and still have not shipped my stuff and customer service is a sham. Even though I kept telling them the date of my order they kept responding "please allow for 7-10 buisness days for processing". If you buy through them always pay through PayPal, PayPal got my money back.”

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Posted 7 years ago

“Placed an order a week ago and still now confirmation number or tracking number. Don't purchase from them! They take your money and take their time shipping your stuff if you even ever receive it!”

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Posted 7 years ago

“I ordered the first order on Monday and haven’t even received a shipping status or tracking number it has been 5 business days. My second order was placed shortly after and same thing. No information about either packages this is absolutely ridiculous. SHIP OUT MY CLOTHES!!!!! And give me information about where they are and why this is taking so long. #24804527 #24852334”

Helpful Report

Posted 7 years ago

“I have sent several emails trying to get my refund back on items that I did not receive. They only try to give me a partial refund. This company is a joke. Never again will I order from them.”

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Posted 7 years ago

“TERRIBLE COMPANY!!!!!!!!!!!!!!! I ORDERED NOVEMBER 23, 2018 AND HAVE YET TO RECEIVE MY ORDER!!!!!! I WILL NEVER ORDER FROM THEM AGAIN!!!! I AM ALSO GOING TO REPORT THIS SHITTY ASS COMPANY TO THE BBB!!!”

Helpful Report

Posted 7 years ago

“I’ve been a loyal customer since fashionnova first started and they used to have fast service but this is the second time they take more than 2 weeks to deliver. I still haven’t gotten my tracking number. You have no option of canceling your order (only issue store credit) I will not be ordering from this site again. Not trustworthy.”

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Posted 7 years ago

“I ordered from them weeks ago and got nothing and no update. They took my money& and I’m reporting them to BBB.”

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Posted 7 years ago

“Fashionnova deserves LESS than a one star rating, PLEASE READ THE REVIEWS and then purchase at your OWN RISKS! as i promise you, YOU WILL BE DISAPPOINTED. My stupid self got caught up in the black Friday hype AFTER FACT, that i placed an earlier order in October and had problems with that. THEY DO NOT HAVE 2 DAY SHIPPING, MINIMUM 2 WEEKS. Still haven't received my black Friday order but they claimed it was delivered Left in mailbox, no such thing.”

Helpful Report

Posted 7 years ago

“Scam company do not purchase from them! They do not issue credits or refunds or reply to messages!!”

Helpful Report

Posted 7 years ago

“Scam company do not purchase from them! They do not issue credits or refunds or reply to messages!!”

Helpful Report

Posted 7 years ago

“Sent me used clothing. Seams broken. Dress stretched out. It cost a lot of money to return.”

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Posted 7 years ago

“Everything was see through , definitely not worth the money I rather go thrifting”

Helpful Report

Posted 7 years ago

“Purchased $300, about 26 items. 11 of them did not have FashionNova tags but cheaper, unheard of brand names like Ambiance, K-yo-yo, and Bozzolo. It was mostly pants, leggings and knit drop tops with different clothing tags. Googling these clothing brands will send you to cheap Amazon clothing shops. The shipping times are horrible and completely unreliable. Do not order around New Collection launches as they put all the blame on the long ship times on how busy their distribution center is with all the new orders. I feel very ripped off. The clothing material is not worth it, even with their Black Friday deal. I am returning over half and am not allowed to return unopened body suits I received duplicates of, I will only receive store credit and I am responsible for shipping and any incorrect paperwork. If I return my online order in store, I will not be able to use the store credit issued online, only in store. Please read reviews, their return policy,restocking fees, and their size chart very carefully before ordering from FashionNova. The Instagram hype is just from paid models. I resonate with every other comment here, you will receive better customer service from comatose patients. Hope they spend the money on better customer service and a reasonable return policy because it feels very dirty being conned from such a cheap clothing store.”

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Posted 7 years ago

“Such shity shipping”

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Posted 7 years ago

“Terrible service! By far the WORST service I have ever received from a company. I ordered 200 worth of clothing and the very next day it was "shipped". After 4 days the tracking information stopped updating, so I waited a few more days then contacted USPS. After a bunch of back and forth it was eventually discovered that my package was never sent! I informed Fashion Nova of this and they blamed USPS. Mind you I have only been able to contact them via email, after leaving countless voicemails to their stupid automotive services, which you NEVER hear back from. To say I am disappointed would be an understatement. I am expecting a FULL REFUND. The people I've emailed have been nasty and rude, and have provided little to know information for me. Very upset with the poor service, I was expecting so much more.”

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Posted 7 years ago

“Not even worth one star. Plain & Simple do not shop here . Have ordered multiple times from this company with no problems. In November, I was told I would recieve a refund due to an item being out of order and STILL charged. It is Dec 5 and NO REFUND. The Toll Free 1-800 number is not active. It will tell you "a representative is on their way" and disconnects the call. I placed a second order November 27th and have only received a confirmation email and NO shipping information. Each time I email they respond with nothing but "please allow 7-10 business days to process order. Which it has almost been 10 days. This is my last time ordering from Fashion Nova & will be reporting Fraud to my bank and see what they can do to reslove it since Fashion Nova cannot provide any form of service to their customer.”

Helpful Report

Posted 7 years ago

Fashionnova is rated 2.0 based on 2,905 reviews