Fashionnova Reviews

Name: Fashionnova
Rating: 1.96

2.0 Rating 2,917 Reviews

23 %

of reviewers recommend Fashionnova

Company Reviews

Metrics

2.0

Based on 2,917 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 24%
Accurate And Undamaged Orders	Greater than 81%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.4 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Fashionnova 1 star review on 22nd August 2023

Anonymous

Fashionnova 1 star review on 28th February 2023

Ms Madaf

Fashionnova 1 star review on 27th February 2023

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Clothing is cute, but very cheaply made, and usually not well fitting, no matter how well you follow their size charts. On several occasions I have received items in sizes different than what I had ordered. This past order, they did not send one of my items, and completely omitted it from my order invoice, WITHOUT REFUNDING me for the missing item. If I hadn’t noticed, they would have simply stolen my money. (I am still currently waiting for them to fix their mistake.) Not to mention that a friend of mine once waited over a month for ONE CLOTHING ITEM to be delivered without receiving any explanation.”

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Posted 7 years ago

“The worst customer on this planet!”

Helpful Report

Posted 7 years ago

“There was issues with the carrier delivering my package in early August so it was returned to sender. It is now end of November and I am still waiting for my store credit. I am getting very frustrated because the customer service is absolutely HORRIBLE! Not giving me any explanation to why it’s taking so long and sending me automated email that have nothing to do with my problem. I emailed them again asking why I haven’t gotten my credit and they sent me an automated email blaming it on Black Friday sales.... how if this has been going on for several months! Horrible service will NEVER recommend!”

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Posted 7 years ago

“I ordered 11 items and it took about 6 days on a 2 day shipping!! When it was delivered it was only 1 item in the package, when I reached out to fashion nova they said they sold out of the stuff! My thing is why didn’t you tell me this before taking my money and making me wait for the stuff to get here and if I didn’t contact them they would’ve have said anything to me! Today is Saturday and I’m leaving the country Tuesday so I barely have time to get stuff! I will never shop with them again!!”

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Posted 7 years ago

“i ordered my items a month ago, i finally received them after several weeks of going back and forth with customer service. I am missing 3 out of the 12 items purchased. and received an item that i didnt order and will never use .”

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Posted 7 years ago

“I ordered two items a month ago and turns out there was a delay because they were moving to a different facility. They didn't even email me that there would be this delay, I had to figure it out with tiny text at the bottom of my order page. I wish I could refund it, but they only give you a refund in terms of a fashion nova gift card. I really would not like to buy again from here so I have no idea what to do with the money I wasted :( .”

Helpful Report

Posted 7 years ago

“HORRIBLE! HORRIBLE! HORRIBLE! I purchased and PAID for a denim jacket on November 12th and my order still says unfulfilled. I called customer service, that's a waste of time. You cannot speak to a representative (apparently they don't exist). Everything is automated. I sent 3 emails inquiring about the status of my order and all I got was an automated email. At this point they leave me no choice but to contact my credit card company and have the charges reversed. I will not be ordering from FN again. HORRIBLE customer service. I would love to give a lower rating than one start but that's not possible.”

Helpful Report

Posted 7 years ago

“I've had multiple issues with Fashionnova and at this point I refuse to order any more merchandise from them. My recommendations.. do not order any products that are low in inventory. By the time they process your order, the product will be gone and they will be sending you a gift card for store credit instead of a refund. Secondly, do not order any merchandise and expect it to be delivered quickly. I ordered my birthday outfit friday morning and it still has not even been processed or shipped and its Tuesday. I now have to go to the store and buy another outfit and won't even receive a refund for this outfit that I will never even wear.. I'M EXTREMELY UPSET because I repeatedly have had bad experiences with them and I guess I still have not learned my lesson.”

Helpful Report

Posted 7 years ago

“I ordered four items on November 3rd and received part of my order today, November 19. I only got three out of the four items and no explanation for the missing item. I just sent them an email and got an automated response, and after reading so many bad reviews, I can only imagine I'm never getting that fourth item or my money back. I'm never purchasing anything from this store again. Terrible customer service and the clothes are not even good quality.”

Helpful Report

Posted 7 years ago

“What DIDNT go wrong ?!!? They are dishonest and they are thieves. They won’t refund you money or give you credit on anything , if you send items back CUNY yourself OUT. I have seen numerous reviews and complaints on this company. This will catch up with them. In time. And they will be run out of business.”

Helpful Report

Posted 7 years ago

“I would like to begin by saying this is my first experience with this company and my last! Love the selection, but customer service & order execution is a FAIL. 1. They will charge your card the FULL AMOUNT of your order BEFORE ANYTHING IS SHIPPED ! Other companies charge you once the item is shipped! 2. NO REFUNDS. Only Store Credit 3. NO Live customer service. 4. Never Received My FULL ORDER -it's been Over a Month! and They Refuse to Cancel the items they didn't ship either! So basically they have my money AND the ITEMS! 5. NO Notice as to WHEN the Missing items will be sent out! 6. My original shipment was delayed for weeks – I had to resort to emailing them to get to the bottom of the delay. They emailed back and said I could have a discount ‘on my next order’ for this inconvenience. However, I asked it to be applied to this order. They did - but applied it to ITEMS THEY NEVER SHIPPED. 8. The Partial Shipment of Items they DID send, arrived in a torn box, sagging at one end and full of holes on another side. Not the most professional presentation once I opened it either. 5. Zero notification as to why items were excluded from my shipment. 4. Packing Slip has different “REASON CODES” than their online Return Form. I already filled out the codes on the Packing Slip as I tried items on. ( Will the Packing Slip with the Return Codes listed suffice? If they devise an excuse to not credit me the requried amount of the items returned I'll make another post.) I asked PLEASE DO NOT SHIP THE ITEMS EXCLUDED FROM MY ORDER a month ago! They said they can't cancel items they didn't ship yet!! ?? Selection is great- but myriad other companies out there with great selection that HAVE better return policies, customer service you can speak with, better shipping times, and order fulfilment. Once my 'Store Credit' runs out - that is the last I'll deal with them. NOT a RETURN CUSTOMER”

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Posted 7 years ago

“If I could give them a negative review I would. I placed an order on October 23rd and are yet to receive a tracking number. I've called and emailed several times and all they tell me is to allow another week for processing since they are going through a warehouse expansion. OK? I agreed to proceed with the purchase when it stated it would delay 3-7 business days. How can they promote "Free overnight Shipping" when they can't ship an order that was placed almost a month ago? Ridiculous and worst customer service ever. I Just want what I paid for.”

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Posted 7 years ago

“Let’s start off by saying all of their clothes are way to small and I’m not even big. Only way to return, you have to PAY FOR RETURNS. Secondly I ordered something on October 31st and it’s the 17th of November, still nothing. I sent 9 request to see where my order is and it took them 3 days each request to reply a general message. The tracking number still says my order has not been shipped. And after all that time half of my outfit in the order they told me was sold out. They haven’t accommodated me at all through this horrible experience and I will never order from them again! Regardless if they are at their new center, they are beyond unprofessional!”

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Posted 7 years ago

“Fashion Nova has to be one of THE WORST online clothing companies I've ever dealt with. They have great clothing items, but their customer service is GARBAGE. I made an order on October 18th, never received my order and then was issued a refund on November 2nd that I still have never received. I have tried reaching them via phone several times, have left messages and sent e-mails to no avail. They have over $100 of my money that was supposed to be refunded. They said I would get it in 7-10 business days. I haven't seen anything, and the 10 business days have passed. Someone needs to blow up their headquarters and their distribution center.”

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Posted 7 years ago

“Horrible store ! If you have problems with your orders they will not respond you whatsoever ! Very unprofessional and rude”

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Posted 7 years ago

“I placed an order with Fashion Nova before and the delivery was not as promised nor was the quality. Apparently I didn’t learn my lesson. I placed an order over 2 weeks ago. I received my order confirmation and that was it. The money has been deducted from my account with a delivery guarantee of 7-10 days. This will be my final order from fashion nova and everytime I have the opportunity to down this company, I will. If you contact customer support 800) 866-0286, it’ll give you prompts as if it’s connecting to a customer service rep, but then a recording comes on informing you to check online and their business hours”

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Posted 7 years ago

“If i could rate a zero i definitely would . I returned something 4 weeks ago and have not received my e gift card yet . They are not returning any of my emails and they do not have a live operator you can talk to i feel like i got ripped off .”

Helpful Report

Posted 7 years ago

“Placed order October 17th. It’s November 9th. Still marked as unfulfilled, no tracking number, no shipment, no response to emails other than a generated response saying it takes 7 to 10 business days and there is a slight delay. Mind you i had two day shipping. Yet they are on social media daily, they are also posting fake reviews. They also keep sending generated emails and Tex with the little coupons. I can’t even get my order that i paid for almost a month ago nor response. My money was take the day i ordered. I have been shopping with them for a long time. I have five daughters so we spend a good deal of money. However lately they are getting worse and worse with shipping and also feel they don’t owe an explanation. You can’t send the same emails stating 7 to 10 days when it’s been 30. Poor customer service or should i say non existent. Bad business.”

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Posted 8 years ago

“Waited 19 days for my order even after paying for 2 day shipping. I emailed them and got nothing but soon as my friend tweeted them about it, then they reached out to me. Once I got my package I was missing items and the jeans feel cheap. I ordered 6 pairs of jeans and only one had Fashion Nova on it and the others were brands that I have seen at cheap clothing stores. I’m not sure what’s going on bc I was excited but now I’m done with them.”

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Posted 8 years ago

“Took weeks for the order to arrive and then 3 items were missing! No phone number to contact and the automated email response was 72 hours. Not cool, will never order from here again.”

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Posted 8 years ago

Fashionnova is rated 2.0 based on 2,917 reviews