Fashionnova Reviews

Name: Fashionnova
Rating: 1.98

2.0 Rating 2,867 Reviews

23 %

of reviewers recommend Fashionnova

Company Reviews

Metrics

2.0

Based on 2,867 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 24%
Accurate And Undamaged Orders	Greater than 81%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.4 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Fashionnova 1 star review on 22nd August 2023

Anonymous

Fashionnova 1 star review on 28th February 2023

Ms Madaf

Fashionnova 1 star review on 27th February 2023

Anonymous

Anonymous // 01/01/2019

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“I would love to know who created and currently runs Fashion Nova. I have never encountered such a greedy and corrupt company. They truly do not care about their customers, they’d rather spend thousands of dollars sponsoring celebrities and writing fake reviews than actually even speak to their customers, let alone give them any kind of refund for their shitty products.”

Helpful Report

Posted 6 years ago

“First, dress for my wife took over a month to be delivered. Then when it finally arrived it was too small, and my wife body is fit. Their support is slow, and they don't answer to the questions being asked. Very disappointed”

Helpful Report

Posted 6 years ago

“I purchased a jumper here during the Cyber Monday deal for my company holiday party. The shipping took FOREVER. The shipping information under the product description is extremely misleading. They sent multiple automated apology emails for the delay, but did not provide a status on the estimated date of arrival. Customer service did not reply to any of my emails - absolutely horrible. Will not be shopping here again.”

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Posted 6 years ago

“Horrible experience. They wont do refunds but store credit. Clothes are made out of horrible cheap fabrics, and sizes are are wrong even if you use their size chart. Worst clothe company ever. NEVER BUYING FROM THEM AGAIN.”

Helpful Report

Posted 6 years ago

“Wont do returns or exchanges but only have stores in California to try on before purchase. Will only give you store gift card. They wont pay/refund your shipping either.”

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Posted 6 years ago

“Would not recommend. I received the wrong item in December. They only give me store credit and half of what I paid. They don't pay for shipping so I wasted more money and they kept half.”

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Posted 6 years ago

“I've never ordered from fashion nova before so I wasn't sure how it was going to go. Needless to say IAM EXTREMELY HAPPY!! I ordered the black tie knot dress in a size Large. I'm about 5'3 and weigh around 180. This dress is so flattering. The material has a nice soft feel to it. It came within 5 days of me ordering it. With regular shipping. I will be buying other items from them.”

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Posted 6 years ago

“There sized are so misleading. It’s so annoying. I’m done.”

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Posted 6 years ago

“Horrible. I sent back a return for two dresses answered never got my gift card. When I emailed they said what’s the tracking number. People don’t keep the tracking number. then they tell me there’s no other way to check it??? I DONT HAVE THE TRACKING NUMBER. They should be able to track it by last name”

Helpful Report

Posted 6 years ago

“TERRIBLE. AWFUL CLOTHING AND HORRIBLE CUSTOMER SERVICE. THEY CHARGED ME FOR AN ITEM THAT I NEVER GOT, AND REFUSED TO GIVE ME MY MONEY BACK. I placed my first order with Fashionnova and bought some pants. I used the size chart and bought all the pants in the same size. When I got my order, only half of the pairs fit me even though they were all the same size and had the same size chart. THE WORST PART was I ordered and was charged for a pair that they told me afterward was "out of stock". How was I even able to order an out of stock item?? Instead of refunding me, they charged me for this out of stock item, and refused to refund me. They gave me credit in an "online fashion nova gift card." I asked for an actual refund to my card because I don't want to order from this company ever again. It took them LITERALLY THIRTY DAYS to even have a real person answer my emails instead of their automated reply. The person told me they cannot refund me. They stole my money for an item they knew they didn't have, instead of just cancelling it before charging me and processing my order. I have never had a company who wouldn't refund me or who took a MONTH to even reply to an email. Horrible.”

Helpful Report

Posted 6 years ago

“Ordered 3 items December 2,2018 & received TWO of my items mid December, its jan, 12 & I still never received my last item nor a refund or a REPLY from fashion nova at all!!! This company doesn't deserve to be a company if they can't act like one! I was told in the same shipment email for my 2 items that I would be credited within 48 hours and I have never heard back from fashion nova & I have emailed countless times and even reported to paypal who closed my case because fashion nova responded to them with a tracking number of the TWO items but not the third!! When I reported it exactly for my last item!”

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Posted 6 years ago

“I wish ican give a negative star. First time ordering took a month to get and two items were wrong. I retur need them with tracking number and they claim they cant find. they have 70.00 of my money which they won't refund or credit me. First and last time im buying here. their phone number is a joke they send you to the wrbdite which by tge way takes them weeks to answer. They suck”

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Posted 6 years ago

“If i can give them no stars i would ! Very disappointed my order took forever to come and when i did get it i had 2 missing items never ordering again !”

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Posted 6 years ago

“I placed a large order before Christmas. My package was delivered when I was out of town. When I came back, there was missing items. I reach out to Fashion nova via email, and they basically said since I didn't report missing items within 2 days of receiving my order, they would not be able to refund me for the items they never sent. I order a lot from Fashion Nova. Since this happened I will NEVER order from them again. They Stole my money.”

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Posted 6 years ago

“They are croookssss.. and liars”

Helpful Report

Posted 6 years ago

“I was reading their reviews and I was actually scared to order😪 but my jeans were great I loved them they fit great I also ordered a shirt from them and a lengirie that was also great 😍 I recommend to everyone”

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Posted 6 years ago

“WORST COMPANY EVER!!!!!! THEY NEVER SENT MY ITEMS TO ME AND NOW WILL ONLY ISSUE ME A STORE CREDIT AND NOT MY MONEY BACK. I SENT THEM MY RECEIPT AS WELL AS MY PACKING SLIP, THEY FIRST SENT A E MAIL STATING THEY WILL GIVE ME A REFUND TO THE SAME CARD I USED. STILL THEY SENT ME E GIFT CARD INSTEAD!!!! I HAVE GONE BACK AND FORTH WITH THEM AND THEY STILL WON'T ISSUE A REFUND. I DON'T WANT THE CARD NOR WILL I USE IT! THIS IS THE WORST CUSTOMER SERVICE I HAVE EVER EXPERIENCED!!!! THE FACT THAT WE CAN NEVER TALK TO ANYONE IS A DEAD GIVE AWAY THAT THEY ARE SHADY! THEY ACT LIKE THEY ARE THE ONLY ONES ON THE PLANET THAT SELLS CLOTHES. THE SIZING ISN'T ACCURATE AND THE SHIPPING TIME IS RIDICULOUS!!! IF I HAVE TO HIRE A ATTORNEY JUST TO GET MY MONEY BACK I SWEAR I WILL. IT'S JUST THE PRINCIPLE! THEY FEEL THEY HAVE FAMOUS PEOPLE PROMOTING THE CLOTHES AND CAN TREAT PEOPLE ANY KIND OF WAY.”

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Posted 6 years ago

“Fashion Nova stole my money . Never got my items, never got my money. Please stay away from this scamers.”

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Posted 6 years ago

“Sent back two shirts on Dec 28, 2018 company claims they have no record of my return still til this day going back and forth with them by email to get my refund tracking show they had recived my items. I miss placed my return receipt from the post office they want a pic of it in order for me to get a refund so now I am dealing with the post office to try and get a copy of it worst experience of my life with this company its $33.98 by they way this company is you would think I was trying to get a thousand dollars it’s so rediculous do not buy from this company there sizing is not consistent and if you do and have to return stuff make sure you keep you post office return receipt with a tracking number this company is awful and it’s seem from these reviews this is there motive they claim they have no records of people’s returns”

Helpful Report

Posted 6 years ago

“Horrible I received my jumpsuit that I’ve purchased today Horrible it’s not even mesh as shown in picture only near ankle no thigh. I received this with a HOLE and no return label!! order number 26099898. You’ll see that u can’t purchase everything from here”

Helpful Report

Posted 6 years ago

Fashionnova is rated 2.0 based on 2,867 reviews