Fashionnova Reviews

Name: Fashionnova
Rating: 1.97

2.0 Rating 2,895 Reviews

23 %

of reviewers recommend Fashionnova

Company Reviews

Metrics

2.0

Based on 2,895 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 24%
Accurate And Undamaged Orders	Greater than 81%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.4 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Fashionnova 1 star review on 22nd August 2023

Anonymous

Fashionnova 1 star review on 28th February 2023

Ms Madaf

Fashionnova 1 star review on 27th February 2023

Anonymous

Anonymous // 01/01/2019

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“The referral program doesn’t work I referred my friend to the website, she received her 30% right away and my $30 still lost in space!!! ☹️ No cool !”

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Posted 7 years ago

“FN is quick, delivers on time, and they are responsive towards my every order.”

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Posted 7 years ago

“worst experince ever never shopping their again. i wanted to return earnings and they did not tell me it was final sale”

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Posted 7 years ago

“I ordered from fashion nova on two separate occasions. The first experience was ok but not the best. I purchased two jump suits. One was fine but the other checker jump suit wasnot. The black ink bled onto the white ink. I didnot request a return but instead went to the website and reviewed the item to receive 20% off my next purchase. I then ordered from the company again. Two sweaters and a t shirt. I never received a tracking number nor did I get my package delivered after that review. Had been busy with work and finally at the end of the week looked up the phone number on the net and called. Anderson Cruz wasnot help full at all. I asked why didnot I receive a tracking number? He said my yahoo address was wrong by one letter. He had the tracking number and failed to provide it to me anyways. Said my package had been delivered. I thought my neighbors stole my package and made a stink. But now after reading the reviews . I was suspicious of this company from the because how they handle my account . I felt lied to and robbed. The reviews here for sure confirms that this company is a rip off.”

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Posted 7 years ago

“I would not even give them one star, but I don't show a ➖. I ordered shoes for my mom in November and never received them, but they didn't have an issue with taking my monies. I have not been able to contact them and have never received my good. Shame on them to get rich off individuals and they don't produce. It's a shame they are still in business.”

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Posted 7 years ago

“Fashion Nova is all cool & favorited until your package gets delayed, you need to return something, or you’re trying to contact them. Customer service is HORRIBLE! No exaggeration. I had an order that was delayed like twice. I bought two birthday outfits early enough but did not get them on time because of the delays. I contacted them to see how I can return the items when it got here. It took me forever to get a hold of them. It got to the point where I had to call them as soon as they opened, and even then, I would be placed on hold for a good thirty minutes. THIS makes NO sense at all. If I didn’t call within the first hour or two, I would go to voicemail... even when they were open....After I got a hold of them they told me I could just “return the package back to its sender”. I did this and y’all... two months passed... three months passed and I still did not get any refund for my items. I talked to a store representative to get my full refund instead of store credit and they said it was okay because I had no control over my delayed order. It took three months for them to send me back my money. And although they even promised the shipping money back too because I did pay fast shipping, they never sent it. I talked to MULTIPLE people that said they placed an order for me to get my full refund... They were all unprofessional and sounded so unsure & hesitant. The first did nothing, the second said he would do so but the third told me that person just gave me store credit which is not what I was promised. The third person hung up on me, and the fourth finally gave me a refund but promised that the shipping money would be back in my account within the week but that didn’t happen. I just stopped contacting them after that. I gave up. For an order that was late on their part, an order that I sent back unopened, it took forever to just send me a full refund. Last time I will be shopping here. Getting my money back shouldn’t have taken litterally 3 months!!”

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Posted 7 years ago

“Fashion nova their customer service are very poor . I call them because my package was sent back to the vendor; as per tracking number USPS. I emailed them multiple times NO respond , finally google their number . I called them. Long story short the agent was unhelpful. When I was asking her a questions I felt like she was mute ; the phone on and off I wasn’t able to heard her well . After all , all I heard was as soon the items reach to the vendor you will be reimbursed back (money 💰 $) I ask again she said yes . Usually they always wants to give stores credit. But this is NOT the first. This is the 2nd times:last time I did not rate them because I thought it was a one time mistaken now I know.At end I ask for her name she said it so fast Blanca or vanca ; I did ask again and she did the same . She was annoying and didn’t care to assist me . I hope they reimbursed me back because is NOT 20 dollars I purchase over 100 dollar . Fashion move I am not a fake customer as you probably think .my email ended with 918@gmail.com and I made the called today 1/25/2019 around 2:50pm or 2:54 pm”

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Posted 7 years ago

“I got nervous after reading the reviews here but I'm all good with Fashion Nova now. I think I understand what happened with some of the negative responses here. #1 The clothes are usually form fitting, so if you're not into that, get one size larger than you usually would. I like my clothes to fit this way, so I got my normal size, which is a large. #2 The quality of the clothes is similar to other low cost stores like Forever 21 and Charlotte Russe. I bought 9 dresses for $10 each. I'm not expecting D&G quality material and durability. The materials are comfortable and similar in quality to Forever 21, so I'm good. So in the end, I approve of Fashion Nova. On the other hand, I didn't need an exchange or refund, so I have no comment on that process. So to avoid needing to return something, just get your normal size or one size larger if you are worried about fit. I usually wear a Large in most dresses, and I bought a large in all but one item, and they all fit fine. Surprisingly, the Medium I bought fit just fine as well, but that was because of the type of dress it is. It's got an adjustable waist and a flared skirt, so it was designed to have space. I was a little worried when I saw that Larges were out of stock, so I ran the risk of losing my $10 on a Medium and ended up being totally pleased with the fit.”

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Posted 7 years ago

“I can't talk to a real person. I was unable to update the order seconds after placing it (I accidentally ordered the wrong size). The dress was thin and see through even though the picture made it seem like it was made of good material. I had to return the dress, but they will not refund my bank account, they gave me credit to their website instead.”

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Posted 7 years ago

“Definitely no star. The Customer service is horrible and they really don't care about your issue. I'm going to dispute the charges before it's too late and they just take my money. They Do not help resolve anything. PLEASE PLEASE STAY AWAY. The sizes are all wrong and the reviews are always positive which isn't even true. Keep your money and go make your purchase elsewhere”

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Posted 7 years ago

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Posted 7 years ago

“I first ordered months after it was new. I ordered a pair of jeans and it came in but it wasn't the brand of Fashion Nova?? The pants have horrible elasticity and unwearable after 5 wears. I am afraid to shop again, due to all these reviews. :(”

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Posted 7 years ago

“Y'all suck. Please shut your scam site down. Thanks. Do us all a favor.”

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Posted 7 years ago

“I got the wrong size so I returned the item, but I haven't gotten any money back.”

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Posted 7 years ago

“Definitely one star. Customer service is horrible. Do not resolve anything. They send damaged items and then you pay to send back. Smh”

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Posted 7 years ago

“Fashion Nova is the WORST and I mean WORST company ever. Thank you for being so inconvenient, I’ll be sure to spread the word and never buy from you guys again. I wish I could give 0 Stars”

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Posted 7 years ago

“I ordered only 3 Items from them: 2 Jeans & 1 Shirt. After about 4 Days, I emailed them to ask where is my Tracking Number. A Guy emailed me back asking for my Order Number, Address, Name on Order & Email. Maybe 4 Hours passed then I got an Email saying that my Money is being Refunded back to me. I was shocked because I never cancelled nor said I didn't want it! I just asked a question. I had been waiting on my Clothes & this was disrespectful to me. My first time ever ordering from them & I will NEVER order from them again! #Unprofessional”

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Posted 7 years ago

“I'm done shopping from fashionova...I accidentally order some items without adding a coupon...contacted them to cancel the order..they said nothing can be done since they cant edit or change...or cancel my order and if I'm not satisfied I can return the items and they will issue a gift card...I dont want a gift card ..i need my money on my credit card Fashionova has the worse customer service...really need to do better”

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Posted 7 years ago

“When they send mis-sewn, damaged or defective items the buyer only has TWO DAYS after delivery to report it then the buyer is responsible for all associated costs--including return shipping. So they slack in quality control because they dont assume any responsibility for it. And they dont issure refunds for anything ever. buyer beware”

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Posted 7 years ago

“1) Great clothes 2) Everything is nice. Should add more red to plus sizes 3) My 2 day shipping turns into 2 weeks🙄”

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Posted 7 years ago

Fashionnova is rated 2.0 based on 2,895 reviews