Fashionnova Reviews

Name: Fashionnova
Rating: 1.98

2.0 Rating 2,867 Reviews

23 %

of reviewers recommend Fashionnova

Company Reviews

Metrics

2.0

Based on 2,867 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 24%
Accurate And Undamaged Orders	Greater than 81%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.4 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Fashionnova 1 star review on 22nd August 2023

Anonymous

Fashionnova 1 star review on 28th February 2023

Ms Madaf

Fashionnova 1 star review on 27th February 2023

Anonymous

Anonymous // 01/01/2019

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“They never refund my money on two different orders separate occasions and they have a rep that always emails by the name of Jose Trinidad that plays games with customers and gives them the run around.. i will be doing chargebacknon all my purchases”

Helpful Report

Posted 6 years ago

“I had a very good experience with Fashion Nova! I made my purchase on a Thursday and received my order on Saturday (yes, just two days later). I was impressed with the quality of the 3 dresses I ordered because they were only $35 each. My only complaint which sometimes happens with online stores is that their sizes run a little small. Keep this in mind if you are planning on ordering. I read all these reviews before making a purchase and let me just say I was incredibly concerned. I feel bad that so many customer's had a bad experience with Fashion Nova! :(”

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Posted 6 years ago

“I ordered a pair of heels and one of the heel was broken. I immediately sent an email w/a picture. They offered another shoe, (I wanted a refund so I can go elsewhere, but they said only a credit) however, I would have to pay to ship the shoes back. I vowed to never order from them again. However, after a month or so, I ordered again (I should have stayed with my initial thought). It took two months for me to receive my order and I think I received it only then because I contacted the Better Business Bureau and filed a complaint. I dont know why all these celebrities are advertising their clothes because they are ripping us off. But never again....”

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Posted 6 years ago

“Seriously wish I could put 0 stars. I ordered 2 separate dresses for my court wedding (should've ordered them together, my mystake but either way). The first one arrived almost 3 weeks after I ordered it. I even contacted USPS because on the tracking it said that my package had been in my city for over a week just going all around the city, station to station. USPS also told me that the people who sent the package put the wrong zip code. I checked if maybr I had put the wrong zip code and everything was good on my end. I had a feeling I wasnt gonna like it so I went ahead and ordered my other choice. Took forever, about 2 weeks and my court wrdding date came so I wasnt able to get it on time. I sent back both dresses (ridiculous how you have to pay back shipping) spent $7 on that AND on top of that I dont get my money back how I payed. I get it on a gift card!!! I dont want a gift card. So I received one dress order back on a gift card but the other one is still being processes, even though they were both on the same package..? This company is just a mess. I don't like how I have to pay shipping back AND I can't get my money back in the original form of payment because guess what? I'm a mix of sizes. It's stupid.”

Helpful Report

Posted 6 years ago

“My review is based solely on customer service at FN. Its so sad that such a great site where I love to shop for my clothes falls very short of customer service. I have no idea when or why this new policy related to damaged items came from because FN never notified their already long time customers, but it doesn't make sense. 1) Not everyone has time to look through all there items for damages right away. 2) Then when you send pics with the damm tag still on it, you still get a response that it wasnt done in a timely manner smh. Its so sad to say but I just might have to take a break from shopping at FN and consider other sites to spend my money elsewhere. Smh. Tip for consumers: Make sure to read the policies because they have new ones but never notified anyone about them.”

Helpful Report

Posted 6 years ago

“They only print positive 4 or 5 star reviews. I tried to post a negative review because the dress I received was damaged and my review would not post even though I tried many times. They only give store credit and I had to pay for the return shipping. The clothes are cute, but quality is not great and the fact that you can't write an honest review is very sketchy!”

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Posted 6 years ago

“HORRRRRIBBBBLEEEEE! They are scams! They steal fashion and ideas from everyone and steal your money! Oh let's not forget it takes two weeks to ship so you won't receive it for another week.”

Helpful Report

Posted 6 years ago

“Never shop here! I waited over 2 weeks for my for items. Still nothing, tried emailing, still no response. I tried to cancel nothing! So I was literally robbed for my money, I had to reach out to my bank to dispute this purchase because they stole from me. Moral of the story this website is for Celebrity advertisement..... I will recommend Boohoo and Missguided, you won't be disappointed and way cheaper! Also you can return and receive a full refund just say:)”

Helpful Report

Posted 6 years ago

“I’m loving everything about this website. The items are gorgeous, the quality is phenomenal, & everything is true to size. The customer service team is outstanding from placing the order to confirming the order and shipping the order the same day. Delivery is within 1 week of placing an order. I have received so many compliments on every dress I have worn that I purchased from Fashion Nova. I look forward to many more purchases in the future. Thank you.”

Helpful Report

Posted 6 years ago

“I just bought two pairs of flare jeans and the jeans are soo long that they drag as I try to walk under my feet.i wrote a review to warn others but for some reason my reviews has been erased. Quality very cheap and these jeans cost $44 plus dollars each.”

Helpful Report

Posted 6 years ago

“I placed an order for next day delivery which is a service they provide it’s been over 5 days and still nothing so much for the over night fee I paid for and the tracking number they sent doesn’t work totally false advertising and terrible customer service I sent emails and get replies saying your order was shipped wait 24 to 48 hours for your updated tracking number like seriously just terrible”

Helpful Report

Posted 6 years ago

“complete ripoff!Horrible customer service.The worst i have ever experienced.They sent me the wrong item so i paid for shipping to send it back and they refused tp credit my full refund or shipping and handling when they are the one who sent the wrong outfit.The clothing is a cheap fabric also.”

Helpful Report

Posted 6 years ago

“The worst company i have ever ordered from.COMPLETE RIPOFF They sent me the wrong order,so i sent it back immediately.They refused to give me a full store credit because they said the top was no longer in stock.I never received the correct from them.I had to pay shipping and handling to send the incorrect order back so they would give me a store credit.They gave me a $10 stor e credit and never credited my full order or the shipping and handeling.HORRIBLE customer service.HORRIBLE company.Cheap fabric on clothing.”

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Posted 6 years ago

“wort service ever !!!”

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Posted 6 years ago

“CUSTOMER SERVICE IS SERIOUSLY DISGUSTING! They are so not helpful and they really can care less. I’ve ordered here several times and never needed to adjust an order- however , recently I called to discuss my order and they said there wasn’t anything they can do ... basically, they’re just taking my money. Then I emailed to complain- and still!!! They won’t even offer a gift card credit or anything!!! They’re seriously terrible! I’ve never felt so cheated”

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Posted 6 years ago

“I have ordered at least five times from Fashion nova and I love their clothes !!!”

Helpful Report

Posted 6 years ago

“Worst customer service ever, once you have read the return policy you will not want to buy anything from them ever again. No security, simply take it or leave it whole sale scam. The clothes are terrible and cheap quality. Nothing is described or even explained on how the clothes really is. Please do yourself the favor save your money and do not purchase anything here.”

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Posted 6 years ago

“unprofessional company and horrible customer services very bad quality i don't really recommend it”

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Posted 6 years ago

“BUYERS BEWARE!!! FASHIONOVA IS A RIP-OFF. READ THEIR RETURN POLICY- THERE IS BASICALLY NO RETURNS OR EXCHANGES THEY CHARGE REDICULOUS FEES FOR EXCHANGES AND MAKE YOU PAY FOR THE RETURN. THEIR CLOTHING IS VERY LOW QUALITY. ONE USE THAT'S ALL IT TAKES FOR IT TO FADE OR TEAR. DO NOT TRUST THEM. READ THEIR REVIEWS THEY ARE TERRIBLE BUT VERY TRUE. I REGRET NOT READING THE REVIEWS BEFORE ORDERING FROM THEM. WASTE OF MONEY!!!!”

Helpful Report

Posted 6 years ago

“Worst customer service ever encounterd. No costumer survice line. So you can't talk to anyone. When my order was shipped it was labeled with the wrong address. Then sent back to the company. Won't simply just resend. Just a refund minus the shipping cost. Will never order again.”

Helpful Report

Posted 6 years ago

Fashionnova is rated 2.0 based on 2,867 reviews