Name: Fashionnova
Rating: 1.98

“Horrible I received my jumpsuit that I’ve purchased today Horrible it’s not even mesh as shown in picture only near ankle no thigh. I received this with a HOLE and no return label!! order number 26099898. You’ll see that u can’t purchase everything from here”

Helpful Report

Posted 6 years ago

“I would give a zero star if they had it. But I had bought a pair of heels for my wife. Shipping went well. Got them and she was pretty excited to get them. She didnt wear them for about two weeks. But the first day she wore them. The bottom of the heel broke off. Tried to contact them and they didn't want to do nothing about it since i had only 48 hours to return aint that some bs..Well i Will never buy there cheap heels again. They should be selling there heels at the dollar tree or something. Not worth the the money”

Helpful Report

Posted 6 years ago

“I will never order from Fashion Nova because this never happens to me and I still have yet to receive my package from Black Friday and it took them Longer than A month to get my cyber Monday package out, I never received it. And I barely got a refund… They did not give me my full refund which included shipping and handling and the California State tax.”

Helpful Report

Posted 6 years ago

“I have ordered several pieces from Fashion Nova. I am usually a Medium but I always order a size up when I order online. So i usually get a Large when ordering from Fashion Nova. Almost all of my pieces come on time and are great quality. I've ordered shorts, dresses, jackets, skirts, matching sets, and sunglasses (never jeans, only because I have to try my jeans on before I purchase). At times I do receive a package later than expected but when that happens they always send me a 30% discount along with free shipping for my next order. The only problem I have ever had with their site is when they run out of an item I want and I have to wait on an alert to get it. great site, great store, happy customer.”

Helpful Report

Posted 6 years ago

“I purchased items from this company in past and the quality was mediocre, But my experiences got worse after October. I ordered items in October. I didn't receive my order until December and then I only received half of my order. I have attempted to call and email them about the remainder of my order, but no one answers the phone or responds to emails. DO NOT SPEND YOUR HARD EARNED MONEY WITH THIS COMPANY!!!”

Helpful Report

Posted 6 years ago

“WHERE IS MY GIFTCARD FOR ORDER# 25135996 WHICH WAS RETURNED ON 12-29-2018 THAT INCLUDED ALL 7 ITEMS? ************ITEMS RETURNED*************** ISABELLA HIGH WAISTED SKINNY JEANS-MEDIUM WASH-SIZE:1-$19.99 ISABELLA HIGH WAISTED SKINNY JEANS-MEDIUM WASH-SIZE:0-$19.99 SMILEY HIGH RISE DISTRESS JEANS-DARK DENIM-SIZE: 3-$39.99 SMILEY HIGH RISE DISTRESS JEANS-DARK DENIM-SIZE-1-$39.99 NO MUFFIN TOP ANKLE JEANS-MEDIUM BLUE WASH-SIZE-3-$24.99 NO MUFFIN TOP ANKLE JEANS-MEDIUM BLUE WASH-SIZE:1-$24.99 ALYSE DISTRESSED JEANS-MEDIUM-SIZE:0-$32.99 TODAY IS THE 7TH BUSINESS DAY FOR ME TO RECEIVE MY RETURN, AND I WANT TO MAKE ANOTHER PURCHASE! PLEASE SEND ME MY GIFTCARD ASAP!!!!!!!”

Helpful Report

Posted 6 years ago

“The Fashionnova site is full of fake reviews--all giving it 5 stars. If you have a complaint you get emails from what seems to be a 'bot' who calls you 'dear' over and over and uses lots of exclamation marks. Either a bot or a very sarcastic person. My first jeans were nice, but I bought exactly the same jeans a second time and the cut was completely different. They look ridiculous.”

Helpful Report

Posted 6 years ago

“Save your self the stress! I ordered a dress i needed for an event and paid for 2 day shipping. Three weeks later after all the emailing they told me they where busy shipping Cardi B collection. Well guess what....you lost a faithful customer that you took over 3 wks to get a dress to that was paid for 2 day shipping. They are money hungry and don't care about their customers. By the way i argued for my refund they said no refunds.....Never Again!”

Helpful Report

Posted 6 years ago

“YOU WILL NEVER GET THE RIGHT CUSTOMER SERVICE FROM THIS SITE. THEY ARE TERRIBLE. NEVER GOT MY CREDIT FOR MY RETURN. THEY COMPLETELY IGNORED MY EMAILS. SOME MAY THINK THEY NEVER HAD AN ISSUE FROM THIS SITE BUT EVENTUALLY YOU WILL. BEWARE AS THEY DO NOT CARE ABOUT CUSTOMERS!!!!”

Helpful Report

Posted 6 years ago

“First, after two weeks and getting nothing, I contacted them and got half my order a week later! They sent me an email saying my order was complete, and when I asked where the other half was, days went by before they said it was out of stock!! THEN, two weeks later I asked where my refund was, and they said ANOTHER mix up occured and it would take another week!!! Not until I threatened to call my credit card did I get a refund. The WORST!!!!!”

Helpful Report

Posted 6 years ago

“Hi everyone reading this review.. I just really needed to put this review out there so customers of Fashion nova could see before purchasing from that site. This is an honest review and I hope this helps other customers shop better and make the right choice. I purchased two dresses for New Year’s Eve on fashion nova. I purchased two dresses for New Year’s Eve on Fashion Nova. I received a discount code for two day free shipping. After I made my purchase I was told that I will not be getting my items in two days. They told me there was a handling time so I will get it on New Year’s Eve I made my purchase on the 28 I received a discount code for two day free shipping. After I made my purchase I was told that I will not be getting my items in two days. They told me there was a handling time so I will get it on New Year’s Eve I made my purchase on the 27th and I needed the two dresses on the 30th. I called them up and I asked them if I can pay more money for extra fast shipping because they told me after I made my purchase that I will not be getting it on time. They told me that I could not add extra shipping. So I waited for my outfits which never came on 30th of December. They sent me my tracking number which I tracked every single day. Once the two dresses were out for delivery it started telling me that they were sending it to Puerto Rico. Now mind you I am in New York and the company fashion nova is in California. To me why in the world would package from California go to Puerto Rico then come to New York when I am closer to California. I received my package on 6th of January and now I’m trying to return these items back to the company which they are giving me a hard time to do. The dresses came damage as well. They also tried telling me that I have to pay for the return shipping after it was delivered beyond late. Completely Unacceptable.. BEWARE!!!”

Helpful Report

Posted 6 years ago

“they send pants with a huge slice and refuse to refund or even issue a store credit”

Helpful Report

Posted 6 years ago

“I ordered some dresses from Fashion Nova a month and a half ago, with the intention of wearing them to Christmas/New Year's parties. They guaranteed delivery within 5 to 8 business days - more like 5 to 8 months?! I still have not received my order, and when I contacted Fashion Nova asking them to cancel my order and provide a refund - since the occasion has passed and I'm leaving Canada soon - they refused to assist me in any way, denying responsibility. Don't waste your time and money.”

Helpful Report

Posted 6 years ago

“Please Save your self a Headache, Clothes are nice but if you happen to have any issues or have to return an item for whatever reason be ready to struggle to death before you get credit back, I had sent few items back and Always have the same Issues to get my $ Or even a credit store Back I provided my Tracking Order # after waiting for weeks!! and they ask for also a receipt like they are going to pay you back When they don't even offer that or free Returns at all !! I sent a screen shot showing my items were received long time ago and they keep asking me to go back to the postal service office to get a copy of my Receipt ???Sounds more like excuses to keep your money. As a customer if you are returning an item with all the info we shouldn't have to be going thru all this and the only way to communicate with them is my e mail I finally Learn My lesson never Buying from this website again!! HORRIBLE CUSTOMER SERVICE”

Helpful Report

Posted 6 years ago

“Horrible. I will never shop with them again. Sent me a duplicate purchase. Issued me a store credit. And then took half the money for shipping. In which I paid to send back. Out of my own pocket. They are horrible. It ruins the shopping online experience. 2 day shipping took 28 days. HORRIBLE SERVICE”

Helpful Report

Posted 6 years ago

“This is the worst company (Fashion nova) to purchase anything from if you are someone who does returns. You will either never get your money back or they take years and months to find your order via the tracking number. If it is they can’t find your tracking number they do nothing about the products you’ve return therefore taking your money that you spent on the return products. They are a bunch of unprofessional theifs that takes your money and make no effort to give it back. Also if you try to write a 1 star review on their page it gets deleted so they can keep their fake “5 star rating” online. Be very very cautious, but I would recommend if you are a person who returns items do not order from them. You will not get your money back!”

Helpful Report

Posted 6 years ago

“I was very skeptical of ordering from Fashion Nova ecause of the reviews about their horrible customer service, and shipping policies. This is the first time I ever ordered, not sure if that makes a difference, but my order came in under a week, and I received all the correct items. All the items seem to be of great quality, and they sent me all the correct sizes. I'm sorry for everyone who has had issues, but they did great for me.”

Helpful Report

Posted 6 years ago

“The most horrible place you can order I place an order November 30 th today is December 29 2018 I never received the items I emailed them over and over no answer and my refund either I called no one to talk to just a machine terrible, horrible place”

Helpful Report

Posted 6 years ago

“This is one of the most horrible places to purchase clothing, boots, shoes, etc. Nothing ever fits as if everything is made in China. To send items back, customers have to pay for shipping; it takes over two months to receive a gift card for items returned because they simply refuse to give refunds; customer service is horrible as you can barely reach a live person over the phone; the owner of the company takes everything in but gives nothing back. JUST GIVE ME BACK MY REFUND! I am tired of sending merchandise back because you fail to refund customers by having such an ill policy of not giving refunds back for items returned. The sad thing is- this company will never go out of business because people are pressed to by their cheap clothing. I don't plan on continuing to purchase from this company; however, I have no choice but to keep returning items until I find something that fits because the CEO has such a crappy policy. I am a relatively small person. SOOOOOOOOOOOOO tired of dealing with this company- just wish they would give me back my refund. I am spending more money to send things back.”

Helpful Report

Posted 6 years ago

“This is one of the most horrible places to purchase clothing, boots, shoes, etc. Nothing ever fits as if everything is made in China. To send items back, customers have to pay for shipping; it takes over two months to receive a gift card for items returned because they simply refuse to give refunds; customer service is horrible as you can barely reach a live person over the phone; the owner of the company takes everything in but gives nothing back. JUST GIVE ME BACK MY REFUND! I am tired of sending merchandise back because you fail to refund customers by having such an ill policy of not giving refunds back for items returned. The sad thing is- this company will never go out of business because people are pressed to by their cheap clothing. I don't plan on continuing to purchase from this company; however, I have no choice but to keep returning items until I find something that fits because the CEO has such a crappy policy. I am a relatively small person. SOOOOOOOOOOOOO tired of dealing with this company- just wish they would give me back my refund. I am spending more money to send things back.”

Helpful Report

Posted 6 years ago

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 24%
Accurate And Undamaged Orders	Greater than 81%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.4 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Fashionnova Reviews