Fashionnova Reviews

Name: Fashionnova
Rating: 1.97

2.0 Rating 2,898 Reviews

23 %

of reviewers recommend Fashionnova

Company Reviews

Metrics

2.0

Based on 2,898 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 24%
Accurate And Undamaged Orders	Greater than 81%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.4 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Fashionnova 1 star review on 22nd August 2023

Anonymous

Fashionnova 1 star review on 28th February 2023

Ms Madaf

Fashionnova 1 star review on 27th February 2023

Anonymous

Anonymous // 01/01/2019

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“I placed an order for next day delivery which is a service they provide it’s been over 5 days and still nothing so much for the over night fee I paid for and the tracking number they sent doesn’t work totally false advertising and terrible customer service I sent emails and get replies saying your order was shipped wait 24 to 48 hours for your updated tracking number like seriously just terrible”

Helpful Report

Posted 7 years ago

“complete ripoff!Horrible customer service.The worst i have ever experienced.They sent me the wrong item so i paid for shipping to send it back and they refused tp credit my full refund or shipping and handling when they are the one who sent the wrong outfit.The clothing is a cheap fabric also.”

Helpful Report

Posted 7 years ago

“The worst company i have ever ordered from.COMPLETE RIPOFF They sent me the wrong order,so i sent it back immediately.They refused to give me a full store credit because they said the top was no longer in stock.I never received the correct from them.I had to pay shipping and handling to send the incorrect order back so they would give me a store credit.They gave me a $10 stor e credit and never credited my full order or the shipping and handeling.HORRIBLE customer service.HORRIBLE company.Cheap fabric on clothing.”

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Posted 7 years ago

“wort service ever !!!”

Helpful Report

Posted 7 years ago

“CUSTOMER SERVICE IS SERIOUSLY DISGUSTING! They are so not helpful and they really can care less. I’ve ordered here several times and never needed to adjust an order- however , recently I called to discuss my order and they said there wasn’t anything they can do ... basically, they’re just taking my money. Then I emailed to complain- and still!!! They won’t even offer a gift card credit or anything!!! They’re seriously terrible! I’ve never felt so cheated”

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Posted 7 years ago

“I have ordered at least five times from Fashion nova and I love their clothes !!!”

Helpful Report

Posted 7 years ago

“Worst customer service ever, once you have read the return policy you will not want to buy anything from them ever again. No security, simply take it or leave it whole sale scam. The clothes are terrible and cheap quality. Nothing is described or even explained on how the clothes really is. Please do yourself the favor save your money and do not purchase anything here.”

Helpful Report

Posted 7 years ago

“unprofessional company and horrible customer services very bad quality i don't really recommend it”

Helpful Report

Posted 7 years ago

“BUYERS BEWARE!!! FASHIONOVA IS A RIP-OFF. READ THEIR RETURN POLICY- THERE IS BASICALLY NO RETURNS OR EXCHANGES THEY CHARGE REDICULOUS FEES FOR EXCHANGES AND MAKE YOU PAY FOR THE RETURN. THEIR CLOTHING IS VERY LOW QUALITY. ONE USE THAT'S ALL IT TAKES FOR IT TO FADE OR TEAR. DO NOT TRUST THEM. READ THEIR REVIEWS THEY ARE TERRIBLE BUT VERY TRUE. I REGRET NOT READING THE REVIEWS BEFORE ORDERING FROM THEM. WASTE OF MONEY!!!!”

Helpful Report

Posted 7 years ago

“Worst customer service ever encounterd. No costumer survice line. So you can't talk to anyone. When my order was shipped it was labeled with the wrong address. Then sent back to the company. Won't simply just resend. Just a refund minus the shipping cost. Will never order again.”

Helpful Report

Posted 7 years ago

“I would love to know who created and currently runs Fashion Nova. I have never encountered such a greedy and corrupt company. They truly do not care about their customers, they’d rather spend thousands of dollars sponsoring celebrities and writing fake reviews than actually even speak to their customers, let alone give them any kind of refund for their shitty products.”

Helpful Report

Posted 7 years ago

“First, dress for my wife took over a month to be delivered. Then when it finally arrived it was too small, and my wife body is fit. Their support is slow, and they don't answer to the questions being asked. Very disappointed”

Helpful Report

Posted 7 years ago

“I purchased a jumper here during the Cyber Monday deal for my company holiday party. The shipping took FOREVER. The shipping information under the product description is extremely misleading. They sent multiple automated apology emails for the delay, but did not provide a status on the estimated date of arrival. Customer service did not reply to any of my emails - absolutely horrible. Will not be shopping here again.”

Helpful Report

Posted 7 years ago

“Horrible experience. They wont do refunds but store credit. Clothes are made out of horrible cheap fabrics, and sizes are are wrong even if you use their size chart. Worst clothe company ever. NEVER BUYING FROM THEM AGAIN.”

Helpful Report

Posted 7 years ago

“Wont do returns or exchanges but only have stores in California to try on before purchase. Will only give you store gift card. They wont pay/refund your shipping either.”

Helpful Report

Posted 7 years ago

“Would not recommend. I received the wrong item in December. They only give me store credit and half of what I paid. They don't pay for shipping so I wasted more money and they kept half.”

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Posted 7 years ago

“I've never ordered from fashion nova before so I wasn't sure how it was going to go. Needless to say IAM EXTREMELY HAPPY!! I ordered the black tie knot dress in a size Large. I'm about 5'3 and weigh around 180. This dress is so flattering. The material has a nice soft feel to it. It came within 5 days of me ordering it. With regular shipping. I will be buying other items from them.”

Helpful Report

Posted 7 years ago

“There sized are so misleading. It’s so annoying. I’m done.”

Helpful Report

Posted 7 years ago

“Horrible. I sent back a return for two dresses answered never got my gift card. When I emailed they said what’s the tracking number. People don’t keep the tracking number. then they tell me there’s no other way to check it??? I DONT HAVE THE TRACKING NUMBER. They should be able to track it by last name”

Helpful Report

Posted 7 years ago

“TERRIBLE. AWFUL CLOTHING AND HORRIBLE CUSTOMER SERVICE. THEY CHARGED ME FOR AN ITEM THAT I NEVER GOT, AND REFUSED TO GIVE ME MY MONEY BACK. I placed my first order with Fashionnova and bought some pants. I used the size chart and bought all the pants in the same size. When I got my order, only half of the pairs fit me even though they were all the same size and had the same size chart. THE WORST PART was I ordered and was charged for a pair that they told me afterward was "out of stock". How was I even able to order an out of stock item?? Instead of refunding me, they charged me for this out of stock item, and refused to refund me. They gave me credit in an "online fashion nova gift card." I asked for an actual refund to my card because I don't want to order from this company ever again. It took them LITERALLY THIRTY DAYS to even have a real person answer my emails instead of their automated reply. The person told me they cannot refund me. They stole my money for an item they knew they didn't have, instead of just cancelling it before charging me and processing my order. I have never had a company who wouldn't refund me or who took a MONTH to even reply to an email. Horrible.”

Helpful Report

Posted 7 years ago

Fashionnova is rated 2.0 based on 2,898 reviews