Name: Fashionnova
Rating: 1.97

“Horrible. I will never shop with them again. Sent me a duplicate purchase. Issued me a store credit. And then took half the money for shipping. In which I paid to send back. Out of my own pocket. They are horrible. It ruins the shopping online experience. 2 day shipping took 28 days. HORRIBLE SERVICE”

Helpful Report

Posted 7 years ago

“This is the worst company (Fashion nova) to purchase anything from if you are someone who does returns. You will either never get your money back or they take years and months to find your order via the tracking number. If it is they can’t find your tracking number they do nothing about the products you’ve return therefore taking your money that you spent on the return products. They are a bunch of unprofessional theifs that takes your money and make no effort to give it back. Also if you try to write a 1 star review on their page it gets deleted so they can keep their fake “5 star rating” online. Be very very cautious, but I would recommend if you are a person who returns items do not order from them. You will not get your money back!”

Helpful Report

Posted 7 years ago

“I was very skeptical of ordering from Fashion Nova ecause of the reviews about their horrible customer service, and shipping policies. This is the first time I ever ordered, not sure if that makes a difference, but my order came in under a week, and I received all the correct items. All the items seem to be of great quality, and they sent me all the correct sizes. I'm sorry for everyone who has had issues, but they did great for me.”

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Posted 7 years ago

“The most horrible place you can order I place an order November 30 th today is December 29 2018 I never received the items I emailed them over and over no answer and my refund either I called no one to talk to just a machine terrible, horrible place”

Helpful Report

Posted 7 years ago

“This is one of the most horrible places to purchase clothing, boots, shoes, etc. Nothing ever fits as if everything is made in China. To send items back, customers have to pay for shipping; it takes over two months to receive a gift card for items returned because they simply refuse to give refunds; customer service is horrible as you can barely reach a live person over the phone; the owner of the company takes everything in but gives nothing back. JUST GIVE ME BACK MY REFUND! I am tired of sending merchandise back because you fail to refund customers by having such an ill policy of not giving refunds back for items returned. The sad thing is- this company will never go out of business because people are pressed to by their cheap clothing. I don't plan on continuing to purchase from this company; however, I have no choice but to keep returning items until I find something that fits because the CEO has such a crappy policy. I am a relatively small person. SOOOOOOOOOOOOO tired of dealing with this company- just wish they would give me back my refund. I am spending more money to send things back.”

Helpful Report

Posted 7 years ago

“This is one of the most horrible places to purchase clothing, boots, shoes, etc. Nothing ever fits as if everything is made in China. To send items back, customers have to pay for shipping; it takes over two months to receive a gift card for items returned because they simply refuse to give refunds; customer service is horrible as you can barely reach a live person over the phone; the owner of the company takes everything in but gives nothing back. JUST GIVE ME BACK MY REFUND! I am tired of sending merchandise back because you fail to refund customers by having such an ill policy of not giving refunds back for items returned. The sad thing is- this company will never go out of business because people are pressed to by their cheap clothing. I don't plan on continuing to purchase from this company; however, I have no choice but to keep returning items until I find something that fits because the CEO has such a crappy policy. I am a relatively small person. SOOOOOOOOOOOOO tired of dealing with this company- just wish they would give me back my refund. I am spending more money to send things back.”

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Posted 7 years ago

“THIS IS ABSOLUTELY RIDICULOUS.. THEY ADVERTISE THAT PEOPLE WILL GET GUARANTEED DELIVERY WHEN THEY PAY FOR 1 DAY SHIPPING FOR NYE AND THEN THEY CANCEL A CUSTOMERS ORDER... I'VE ALSO HAD PREVIOUS ORDERS COME THAT WERE MISSING ITEMS.. I WILL NEVER ORDER FROM THEM AGAIN”

Helpful Report

Posted 7 years ago

“Arrived late, huge hole in leg, and customer services only wants to issue a website credit after I pay to ship it back!”

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Posted 7 years ago

“They really dropped the ball... On December 17th, I ordered like 7 pieces from them for my girlfriend's Christmas present. The shipping method was USPS Priority, which was 2 day processing and 2-3 day delivery. Sounds good and all.. The shipping label was supposedly created the next day, the 18th, on Tuesday, but this doesn't confirm that USPS received the package. It stayed in this status for 10 days. I at least expected a delay because of Christmas, but when I called customer support on the 28th, they told me that I would need to be refunded because of an issue on their end, that wasn't explained thoroughly. Every time I asked for the reason why this happened, and how often this happens, and they kept on giving me the same generalized answer. And from the looks of these other reviews, I'm not confident that I will even receive the refund...”

Helpful Report

Posted 7 years ago

“I ordered In October never got it.I called and asked for a refund in November (800) 866-0286 (in case anyone needs to call) and was told I’d get my refund within 7 business days. Never got it. Emailed them, no response. Called a few weeks later and they said they would give me store credit and told them no I want my refund. Was told I was going to get a refund, still nothing. Will be reporting them to the Better Business Bureau, which I have been told can help resolve your issues.”

Helpful Report

Posted 7 years ago

“The quality of the clothes were absolutely horrible, the sizes were not right and it took almost 3 weeks to get the clothes. Fashion nova is a scam, cheap made clothes for high prices. They are overrated because of the Celebrity endorsements. I will not order from them again due to quality.”

Helpful Report

Posted 7 years ago

“DON'T BUY!!! It's a SCAM!!!! I placed an order om 12/05 hoping I would get it before Xmas. After my few emails they answered they had been overwhelmed by the number of orders on Cardi B collection. Great but it's not my problem! On December 11 I got an email that my order had been refunded even though I never asked for it!!! Today is 11/27 and still no money on my account. Screw you, FASHIONNOVA! I will never buy anything from you ! The worst online shop ever! You ruined my Xmas gift, took my money and didn't send the order! Terrible!”

Helpful Report

Posted 7 years ago

“I ordered 2 gift cards from Fashion Nova and only received one ecard. I emailed 4 times and AmazonPay emailed twice with no response. They sent me the other giftcard a week later with no explanation and no apology. I will not be buying anything else. I know that they don't care because they have so many people buying from them. However, with so many bad reviews, their bad customer service will come to light.”

Helpful Report

Posted 7 years ago

“Basically if your package never gets to you, you're on your own. It says my package was delivered December 5th, but there was nothing recieved. The neighbors didnt get anything either for me. I sent them an email.. no reply. I would go on to send them 3 more emails before they would reply 3 weeks later telling me they aren't going to help me in any way. Once it says the package is delivered, it's out of their hands. They told me I should file a claim with usps... 3 weeks after the fact in which time they wouldn't even reply to me. No problem! Make a charge back on my card and never order from then again.”

Helpful Report

Posted 7 years ago

“I’ve order from them a few times I got what I ordered. This tome I ordered and didn’t get anything I ordered, it took 11 days to get a refund from them. I placed my order December 15,2018, got a refund December 26,2018. All because they said that everything was out of stock!!!!!! I’m like how can it be out of stock when it says online that it’s in stock. Not to mention I only get an answer after I’ve had to call them after I reordered what I had originally ordered the first time😡😡😡😡. The items was a Christmas gift for my daughter that has autism as well so just imagine how she reacted when she didn’t see her clothes that she picked out😡😡😡😡😡😡”

Helpful Report

Posted 7 years ago

“If I could give 0 stars I would,I ordered two jeans a jacket and a shirt I haven’t received my 2and pair of jeans and it’s been a month I emailed customer(their only way of contact ) service 5 TIMESand still no response.They charged my credit card and I never received all my merchandise this is RIDICULOUS”

Helpful Report

Posted 7 years ago

“Shipping is terrible. Ordered a jacket and of course was charged right away. I had a code I used for 1 day shipping. 3 days later and still not shipped. I get an email saying they are experiencing delays yet expect to ship my item out in 3 days. Over a week later they say the item can’t be shipped and that they have to issue me a refund. How can you not ship a package? It’s literally what your company is supposed to do. I will not shop here anymore”

Helpful Report

Posted 7 years ago

“Don't buy from this company. They take your money, but don't send the merchandise. I placed 3 orders back to back only received 1 out of 3. Read reviews online. Check out complaints on Better Business Bureau. They delete all of my comments on Facebook instead of responding and making things right. Thieves!!!!”

Helpful Report

Posted 7 years ago

“I placed order a month ago. Never received items . When emailed always auto email. Last rep was processing refund haven’t received yet. Nor will anyone every pick up. My first and last time ordering with them ..”

Helpful Report

Posted 7 years ago

“DO NOT BUY FROM THIS WEBSITE! I ordered 10 items on black Friday and the following day I ordered 2 more items. They didn't even start processing my order until 2 weeks later. When I finally did receive my order, it was the second order I placed for the two items. I received the order that I placed second.. before the first order of 10. The two item were perfect but when I finally got my first order of 10... THERE WERE ONLY 8 ITEMS IN THE PACKAGE!!! So I emailed Fashion Nova, since you can not call them... They finally responded three days later letting me know that the 2 items I did not receive were out of stock...(why wouldn't you say that before charging me) and that they were going to give me a refund, and I should see the refund within 5-7 business days (weird but okay) SIDE NOTE: When I sent them the email I sent the a picture of the 10 items I ordered and then the package label which only shows 8 items. Now it is DECEMBER 24th and they are just now emailing me back asking for the pictures of the packaging label showing that I did not receive them and then they will work on processing an email. MIND YOU THEY SAID ALREADY THAT THEY WERE ALREADY PROCESSING MY FREAKING REFUND! I would let them keep this money to donate ..to pay for better customer reps but they got celebrities endorsing this dumb company. It's like all the plastic from their bodies went to their brain. HOPE THEY GO OUT OF BUSINESS!”

Helpful Report

Posted 7 years ago

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 24%
Accurate And Undamaged Orders	Greater than 81%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.4 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Fashionnova Reviews